Blackberry curve 8530 stopped working unexpectedly. Need a support number

Hello! I have had my device for less than a year and my carrier's phone insurance plan does not apply because of that. I have boost mobile. The lady from the insuron phone insurance company gave me the number for the phone's manufacturer, blackberry, to call. However, this ended up being the number for boost mobile and I could not get support for a faulty device through their phone menus. I have googled and googled and cannot find an appropriate number to call. I am running around in circles!!
I cannot use my trackpad. It clicks, but it does not scroll. I can only make phone calls and answer calls. No texting, no emails, no web, no anything because I cannot scroll. Numerous batteries pulls did NOT work. The screen goes white every now and then. Sometime it'll say no battery is connected. I have never dropped it. The phone emitted a white/purple tinted light yesterday for the first time ever and it was off when this happened. I am clueless on what to do. I cannot check the OS version installed or anything for you guys since I cannot even get into those menus.
Any assitance would be great. Many thanks in advance! -Nicole

BlackBerry does not provide direct warranty support for handsets. That is provided by the seller. And BlackBerry does not provide other support for handsets for free. Again, that is provided by the seller. You need to talk to your carrier's customer service.
- Ira

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Blackberry curve 9300 stopped working.

It first started off with the scroller not working, then it was the keyboard. Every time I try to type my password to get on to my phone it says "password incorrect" so now I can't even log onto it. I have no idea how its happened and it's really annoyed me. I can't get it repaired and I can't tell my parents because its happened before and we've had this huge fall out. Someone please help me?!?

Has the device gotten wet or been exposed to any moisture? It sounds like a moisture problem to me. Pull the battery, sim card, and memory card and then try placing the device in a bag of uncooked rice for a couple of days and then try it again.
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Blackberry Curve 8530 track pad only works on the main screen

I have a blackberry curve 8530 and the track pad will only work on the main screen. I have removed the battery and let it sit for 2 minutes before re-installing it again, the track pad started working but only for about 30 seconds and it back to the same thing.
Any suggestion?
Thanks You

Suggest that you get your handset serviced by an expert this will solve your problem..

Help blackberry curve 8530

my blackberry curve 8530 is only a few months old, has been replaced already due to defect and now again this one is defective..... not happy with this at all.......ive already had to call tech support due to phone freeze, now i cant send pic messages, facebook is working, not recieving all calls and sms... what is the deal?

ACunderwood wrote:
my blackberry curve 8530 is only a few months old, has been replaced already due to defect and now again this one is defective..... not happy with this at all.......ive already had to call tech support due to phone freeze, now i cant send pic messages, facebook is working, not recieving all calls and sms... what is the deal?
A soft reset may resolve the issues outlined on your post. To perform a soft reset on your phone please follow the instructions below:
Remove battery with phone ON. Replace battery after 10 seconds. Power phone ON. Allow phone to complete the applications registration.
Please keep in mind that Smartphones are like computers and from time to time they will stop responding due to multiple factors including the amount of applications running at the same time, the amount of media saved and the amount of memory available, and just like our computers need to be rebooted, our phones need to be rebooted from time to time.

My Curve 8520 stops working

Hello,
My Blackberry smartphone curve 8520 stops working. I can't call or ping. It has given me the message to reload software 552. Even my service provider can't help me. Is there anyone who can help me with this?

Hi
I'm sure we can help
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Blackberry Curve 8530 Stuck on White Screen

Hello there,
I need help!
My Blackberry Curve 8530 is stuck on a white screen with battery image in the middle of the screen with a red line accross it. The BB was working fine, but for some reason froze up, and it wouldn't respond to anything, so I took the battery out and put it back in and since then the phone is stuck on the white screen with the ddescription described above.
Just to let you know I have dwonloaded the sofware and installation loader from my carrier. I connected my BB to my PC via USB cable- the PC rocognized the device at first and istalled the drivers, but when I run the application loader it says that the BB is not connected and I have the option to connected and retry it---I did, I disconnected the USB and re-connected, tried it again, but I keep geeting the same thing. Not sure what to do next-
Can someone help me with this issue?
I appreciate any help in advance.
Thanks!

Hi thesanto,
Try the instructions in the below article.
http://www.blackberry.com/btsc/KB10144
Thanks,
-FS
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BLACKBERRY CURVE 8530,, help me ASAP.. P L E A S E

So I had this blackberry curve 8530 for about a week already. I like this device, but it does not let me send or receive picture messages. I need help ASAP... P L E A S E

Hi and Welcome to the Community!
Picture Messaging (technically, MultiMedia Messaging Service -- MMS) is a function of your contract with your mobile service provider (Sprint). You must subscribe, from them, to a plan level that is adequate to include MMS (and any other services you desire). As such, discussing this with them would be the best approach. See this for general guidance:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Again, that is only general -- with hundreds of carriers in the world each with dozens of different data plans, only they can answer specifically about what should and what should not work.
If they tell you that you are subscribed to an adequate data plan, then don't let them fob you off. After all, you pay them for 100% of your services and 100% of your formal support...you should insist that they deliver both.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry curve 8530 wont accept password

I have had a blackberry curve 8530 since march and it is now july! Everything has worked until now when i tried to install the desktop manager and it wouldnt accept my password. I tried 10 times and now it says "last attempt" and i don't want my phone to reset everything! Pleas help me!!!! I don't know what to do!!! (P.s i haven't backed up my phone!)

Hi 85curve30,
If you have any numbers in your device password and don't hold in the Alt key when entering them on the device, try entering the corresponding letters on those keys on the PC when it asks for the password for your connection to the Desktop Software.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 8530 text issues, please help!

I have a problem opening some texts on my blackberry curve 8530, most of the texts i get are threaded and i can read them fine. When I get texts from certain people and i open it, its just black and i cannot see any text so I have to forward the text to my phone to see what the person has texted me. Then i have to delete the text i forwarded to myself otherwise it wont work the next time i send another fwd text to myself to see what they said. It happens consistently with the same people in my contact list. Most people are fine, but theres a few people i text that this happens with and it happens every time they text me. Ive looked through settings and I have no idea how to fix this or how to change it. Its getting really old to have to fwd the texts people send me back to my phone to read them every time they text me. Can anybody please help me????? It would be much appreciated. Please please help me with this or explain to me whats going on with it. I have no other problems with my phone other than my screen freezing up every once in a while.
Thanks so much!
Diana

Diana, the first thing I would suggest before doing something more invasive like a device wipe and restore is a simple reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
See if the issue perists.
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HELP!!!! Can't Open Picture attachments on my email on BlackBerry Curve 8530

I am having many problems with my new blackberry curve 8530. I just purchased this last week and can't seen to be able to view my pictures that my brother sends me from across the country of my brand new nephew. I NEED HELP!! I called Bell Mobility and talked to them for 40 mins and I got no where.
Can someone help me!!!!

Where are you clicking to view the image, like I asked.
At the bottom of the email, ON the attached file?
Try that.
You might need your BlackBerry Attachment Service Books re-pushed to the device, although your not being able to SEND an image sorta makes me think that is not the issue.
Anyways, do this:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
Now, try retrieving a picture again.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Certified Pre-Owned Blackberry Curve 8530?

I'm looking at getting a blackberry curve 8530 and i was wondering, how good are the certified pre-owned ones? In general, are certified pre-owned phones just as good as brand new ones? are certified pre-owned blackberries prone to more defects since they have been used by someone else? i would like to hear anyones personal experience with a certified pre-owned blackberry, thank you.

Hi,
Welcome to the Verizon forums. The Certified Pre-Owned (CPO) phones are checked and double checked to be in superb working order. CPO devices are, for lack of better description, just like new phones. It will come with the same warranty as a new phone from Verizon. Myself, I own a CPO Blackberry Bold 9650. I could not tell it was used when I looked at mine after I received it from Verizon. If there had been a problem with the phone, it was fixed by RIM and I could not tell what had been wrong with it. Usually, CPO devices are phones that may have been on display or ones that someone bought but later returned shortly after the purchase. (See Verizon Wireless' Return Policy and Worry Free Guarantee). I hope this helps answer some of the questions you may have. Good luck with your purchase and if this is your first Blackberry, you will love it.
Doc

My BlackBerry Curve 8530 Phone does not show the home screen?

On my BlackBerry Curve 8530 Phone, I deleted an app that I did not want anymore, but when I tried to reboot the phone a few times, the screen comes up as ''App Error 200'' when it is down rebooting. What do I do? And if I have to get a new battery for my phone, where do I get one, and how much does it cost?

If the screen wont show at all, it looks like your screen has went out on the phone. Take the phone to your local service provider like sprint or at&T. These shops usually have repair guys who can try and fix it. If they cant fix it, they will have to replace the phone.
Once screens and keyboards go out on these phones (i have had a keyboard go out) they are worthless and they need to be replaced.
Unfortunately a wipe would do nothing if you cant even see the screen.

WHENEVER i LOAD ITUNES i GET A POP UP STATING THAT iTUNES HAS STOPPED WORKING AND NEEDS TO CLOSE. wHEN wINDOWS FINDS THE PROBLEM, THEY WILL NOTIFY ME. tHIS HAPPENS ALL THE TIME. i UNINSTALLED AND INSTALLED TWICE AND IT STILL HAPPENS. HOW DO I CORRRECT

I keep getting a pop up on Itunes when I try to add a file saying that ITUNES HAS STOPPED WORKING AN NEEDS TO CLOSE. W indows will notify me when corrected. iuninstalled and reinstalled 3 times to no avail. how do i fix?

a further message box states that Data Execution Prevention has closed the program.
Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
No other notable software was running during the export.
I don't have any third-party effects or codecs installed.
I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
Unless it was installed in the trial, I do not have the Mercury Playback Engine.
And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
Thank you for the help! Any suggestions?

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

The same problem here!... My itunes stucks on "preparing to sync" when sync my ipad 2, and stucks on iphone 4 calendar sync...
Any solution?? Need help, please!!
Macbook pro 13 i7
Iphone 4
Ipad 2
Thanks!!!

Blackberry curve 8530 stopped working unexpectedly. Need a support number

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