Blackberry curve 9220 abruptly stopped working

I have purchase a blackberry curve 9220 in last week of march this year, after three months its aburptly stopped working. I have submitted it around 11 days back to delhi based blackberry service center (Expert Center, Nehru Place, New Dehli) but till now there is no update.
Can anyone update me what should I do shall I purchase some other mobile or wait for its repair?
If reparing would take time period like this then what is benefit of purchasing blackberry phone why should not to purchase phone from other venders (like Nokia, Samsung) who have very responsive service center.
Blackberry service center are hell nobody want's to go their as they never respond correctly.

I recommend an iPhone and you need to follow up your unit. Getting or replacing a smartphone can be expensive; more than $200 for even the most basic model. One of the questions sales representatives will often ask is if you would like to insure the phone. Is that insurance worth it?

Similar Messages

Every button on my blackberry curve 8520 has stopped working help!!!

Hi all, i dont know if this is a popular question but all the buttons have stopped working on my phone it started with a few of the not working like the n button the o button ect and the the other day all the buttons just stopped can someone help me to see if its a softwear issue or a problem with the phone itself. thanks

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry curve 9220 headset not working properly

Hi,
I am currently using a blackberry 9220 the headset that was given to me with the device is creating a problem now. While I am listning to the music the tracks are getting paused, sometimes it just jumps to the next track or some times the voice command activates automatically.
I am not really sure if this is a mobile problem or the headset problem. Kinldy help me

Hi siddartha,
Welcome to the BlackBerry Support Community.
Does the issue occur when listening to music without the headset and when using a different headset? I would recommend testing this first to rule out any issue with the headset itself.
Thanks.
-FS
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Issue with Blackberry Curve 9220

Hi,
I have a problem with the blackberry curve 9220 joy stick or laser (do not know what to call it exactly - phone terminology). I could see the laser light while switching the phone ON and then later it disappears. Due to this I'm unable to navigate the screen through the joy stick. This is becoming very difficult to make phone calls nor for any usage per say. Is there something wrong and needs an urgent attention?
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
I really love this phone and wanted some solution to make it work.
Need help
Thank you
Elvin Sam
Solved!
Go to Solution.

Hi Welcome to the Community!
elvinsam wrote:
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
Up until that point, I thought that I would have useful advice for you...but that information changed everything. There were steps to try ("the rice trick"), but they needed to be done 3 months ago...too late now. Applying power to your BB between it getting wet and doing those processes reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later (which sounds like your situation). And everything in between.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry curve 9220 got dead in just 4 weeks. the worst service center experience in ahmedabad, gujarat - india.

Conversation started Tuesday
6:32pm
Hem(personal info removed)
hi, my name is hem(personal info removed) from ahmedabad.
i m feeling like a fool after buying a blackberry curve 9220 white handheld from snapdeal. i received the phone in the last week of april'13 and on 31st may'13 my phone got dead. i submitted to the service centre in ahmedabad @ mithakali on 3rd june'13(WORK ORDER NO. - (personal info removed)223). i have been told that it needs to be sent to bangalore and will be back in aroung 15-20 days. still i have not received my phone. no one from blackberry is responding to me. from service centre ms. shweta told me that it will take one week - the same reply since last two weeks. mr. chintan has cooperated well on the no.((prsonal info removed)70). mr. chintan said that this service centre does not belongs to him so he has given me one more contact no. of mr. pravin - (personal info removed).
i m trying to get connect to this no. since last two days. this no. is either busy or not getting replied. i tried this no. in last two days for more than 50 times atleast. today mr. chintan has given me one more no. of mr. prashant ((personal info removed)13). he asked me for the WO no. and told me that some one will get back to me. i got a call from mithakali service centre and same reply - one more week. now mr. prashant is also not replying my phone. i m really not understanding a phone like blackberry which i hardly used for 4 weeks is lying with service centre since almost last four weeks. now in no way this phone is acceptable to me. now this long message is my last hope. i hope to recieve at least a reply as this is the longest message i have ever drafted in my life and that too for a bloody phone like blackberry. black service and black associates.
Regards,
(personal info removed)
THE TIMES OF INDIA - (personal info removed)

Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center and/or place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, and should be escalating to their management levels.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Twitter and BBM Problems on new Blackberry Curve 9220

Hi Everyone!
I just bought my new Blackberry Curve 9220 from Globe (A Philippine Service Provider). . So I installed the newest version of Twitter on my phone and it says that there is no internet connection even if I'm connected to my wifi. I can't upload my photos to Twitter but I can tweet and send DMs.Regarding the BBM problem, I can't connect my BBM with my twitter and facebook, it's always stuck on step 2 which says that I need to turn my radio on. I tried to connect it with the radio on but it still won't work. Please help me.
Thanks.

rielwagan wrote:
I got the same problem! i can't use twitter, facebook and also internet browser even if my BBcurve is connected to my wifi, my wifi is working properly in laptops and desktop but when it comes to my bbcurve its not working why is it like that ?but when my phone is connected to other wifi routers it is working properly but my in my router And i also got a problem when it comes to the BBM i can't see the pictures of my contacts and they also cannot see my display picture ( someone help please (
Hi and Welcome to the Community!
Please scroll up and read post 2 in this thread...there is a very important question in there that, for your situation as well, needs to be answered. Further, the other information in that post might apply to you as well.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Curve 9220 - A disgusting Model....

I have seen a lot of Users of 9220 posting message with heating & hanging issue with BB9220. I would like to add to that -
I was excited to have bought the newly launched Blackberry Curve 9220, however was least bothered to encounter what was in store for me during the coming days. The nightmare started the very next day when i could feel my BB Device heating up automatically in standby and the battery draining within 3-4 hrs of full charge. If this was not enough, my 1 day old device started to hang on every other call where i couldnt pick the incoming call and had to remove the battery everytime this happened.
I thought this was a minor issue and would rectify within a day or two. But to my dismay this started increasing as time passed by.....and i was completely frustrated within 10 days of my device purchase.
I rushed to Redington Office @ Cunnigham Road and they kept my device for 1 day for issue verification. I demanded a DOA certificate so that i could get another 9220 device from the same dealer (No other choice).
Question is -"Is RIM working on a solution to this...Wasnt this model tested before release to India Market. Is RIM considering returining our hard earned money which we wasted in purchasing this disgusting model...which failed to deliver what it committed in those advertisement - "Long Battery Life", "Great User experience"....etc
If RIM is listening please answer.....

Hello,
Just to set your expectations, these forums are a user-to-user community of volunteers who attempt to help out other kind souls to the best of their abilities. It is not to be considered a user-to/from-RIM formal channel of communication. Sometimes RIM actually does participate here, but that must be considered quite rare indeed. Hopefully your message will at least be read by someone of authority, but I would not expect any formal response.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Whatsapp for BlackBerry curve 9220

hi i have a blackberry curve 9220 ... my watsapp work wen it want .... my watsapp isn't working properly... Internet is working except watsapp ,,,,but wen I reboot problem solves but is it good for a phone to rebooot it daily?
I have to remove the battery in order to hopefully recieve a message on Watsapp, What is going on as this is getting quite annoying.
plzzz plzzzz plzzz help me aas soon as possible..

My Whastapp is not working in blackberry curve 9220 ....am not able to send or receive msgs . earlier i was able to do. Am using blackberry enterprise plan of Rs 799, If i reboot my cell i.e remove my battery then am able to get the messages on whatsapp.My internet is working properly am able to access facebook & google. Also Wechat is working properly. But whats app i installed it again on my cell again same problem,Am accessing whatspp on Mobile network.
Kindly let us know the solution for the same. Thanks.

Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.

Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John

Blackberry Desktop Software has stopped working

Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped working

http://www.blackberry.com/btsc/KB02206
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry curve 9220 misplaced

i have misplaced my blackberry curve 9220...
i have been trying to call at the helpline number but no candidate is answering my call..so i want you to help me to get my cell phone back...please mail me if my cell phone is active or not..
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
please let me know as soon as possible....

Hello sanjay_vishnani00
Welcome to BlackBerry Support Forums
Sorry to hear about your problem but this is an User to User Community Forums, Regarding your issue is it misplaced or lost ? If it is misplaced then if you're using BlackBerry Protect then login to BlackBerry Protect website , it will allow you to view your device location and you can also play an alarm if your device battery is not yet dead or your SIM is still in there.
Please refer to this Article for help : Lost or Stolen BlackBerry -- What to do?
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberrycurve 9220 location service by mobile networks

I would like to if curve 9220 shows our location in google maps via mobile networks or wifi
Solved!
Go to Solution.

Hi geevar24
Welcome to BlackBerry Support Forums
BlackBerry® Curve 9220 has no built in GPS , but google maps will show your location to an approx. 2000 to 3000 meters on Curve 9220.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Curve 9220 compass

Bought a Curve 9220 a couple of days back and post searching all through the phone I am unable to locate the compass icon.
Desperately need help on this.
Is the compass sensor built into the phone (I was told that it is by the retailer, and all the specs available on the internet show the 9220 to be having the sensor)
In case the sensor exists on the phone, how do i use it ?

Hello hd101,
Welcome to the forums.
According to the user guide for the BlackBerry® Curve™ 9220 smartphone, this device does not have the compass feature. You can review the user guide and the below link.
BlackBerry Curve 9220 Smartphone
Hope this clears up any questions you had. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Desktop Software 6.1.0.35 fails to launch with "BlackBerry Desktop Software has stopped working"

OS: Windows 7 32bit
BB Desktop Manager version: 6.1.0.35
I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
"BlackBerry Desktop Software has stopped working"
I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
2) I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
And this what it says:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:27:36.709]03:27:36.726|INFO |1|Rim.Desktop.Shell|1|Application Started03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:27:36.745|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:27:36.745|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:27:36.745|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:27:36.750|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:27:36.754|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:27:36.757|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:27:36.759|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:27:36.761|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.305:31:33.183|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1205:31:33.325|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
I have scanned through it and I can't find anything that says "fatal".
Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
HELP!

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

SOLVED: BlackBerry Desktop Manager Has Stopped Working

Good morning.
Let me start off by saying I have a Dell laptop runing Vista 64 bit with 4 gig ram. I have Desktop Manager v 4.7 installed and has been working great synching my Outlook calender and my Blackberry.
Starting about a week ago, the synch process gets all the way to the end and I get a message saying:
"BlackBerry Desktop Manager Has Stopped Working" and I have the choice to "check online for a solution and close the program" or "close the program". When I click on "view problem details I get this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 4.7.0.37
Application Timestamp: 49c1b7ab
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000374
Exception Offset: 000aada3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Any ideas?
Message Edited by The_Geek on 09-29-2009 06:51 AM
Message Edited by The_Geek on 09-29-2009 07:38 AM
Solved!
Go to Solution.

I found this on another site:
1.) Start the Desktop Manager software
2.) Connect the blackberry using USB Connector
3.) Select "back-up and restore"
4.) Select "advanced"
5.) Look at the list of information showing in the "device memory" window on your computer
6.) Select "calender all" and DELETE it
7.) Go back to the main screen and syncronize.
8.) Everything should work fine!
In essence it was a corrupt calendar data file on the Blackberry device, apparently.

Blackberry curve 9220 abruptly stopped working

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