Blackberry Curve 9300 messenger and internet not working

So I got my 9300 yesterday, all was working fine until today. The internet and BBM has completely stopped working. i've contacted my provider and done all the usual things but none work. What should i do next? pls help xx

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BlackBerry Messenger and Internet not working?

I have just come back of my holidays and i got a message of o2 saying that my blackberry messenger and internet have been ceased, what do i do to get them to work again?

Did they say "why" it was ceased? Unpaid bill? Anything?
And where did you receive this message, via email or what?
Any and all details help.
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Blackberry Curve 8900 buttons and keypad not working!

I had it in the bathroom while taking a shower, and I got a few drops of water on it while drying my hair.
Now it turns on, but won't let me unlock it or press any buttons on the keypad.
What do I do?!

Immediately pull the battery and keep it out!
Place your Curve in a container of UNCOOKED rice. Leave the lid off. Leave the Curve alone for five days, yes days.
Avoid temptation to pull it out and insert the battery to see if it functions.
The rice is a dessicant in that it will absorb moisture. You want the battery out so as to avoid shorting out the circutry. That will surely firy things beyond repair.
Alternately or following the five days set it on top of a heat emiting source (low temp dry heat) such as a TV cable box. Or on a interior window sill that gets the sun's rays for a long period (somewhat of a push during the winter)
On the dashboard of your car on sunny days.
The idea is to remove the water. Following the above steps are not guaranteed however they are known to have worked for others.
If you follow the steps and your device still does not work it is time for a visit to your service provider. Hopefully you have insurance as it will cover water damage while it is not covered under warranty.
Наглый пес! Вы должны быть благодарны мы даем Вам возможность проживать в нашем мире!
BB 9550 Verizon OS 5.0.0.1015 My Storm My Blackberry My Lifeline
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Blackberry Curve 9320 keypad and trackpad not working

So I have a Blackberry Curve 9320 and I accidently dropped it down the toilet. Both the water damage stickers (on my battery and on the actual phone underneath the battery) are red. So I put my phone in a bowl of rice in my airing cupboard for around a day and a half to dry it out (I also tried drying it a little with my hair dryer). Anyway, I charged it overnight and when I took the battery out then put it back in, it started up and the screen was working! Of course I was really exited, thinking it would work, only to realise the trackpad and and all keys/buttons are unresponsive. Is there anything I could try to get them to work again? Or if I took it to a phone shop would they be able to do anything? :/

HorizonWireless is no longer in business as a cellular repair facility.
You might contact any local Vodafone dealer first for repair options.
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Blackberry messager and internet not working?

hi i have a bb 8520 my bbm and internet wont work but i still get my text and phone calls how do i fix?

Hi kyleblack
Were these services working before? Have you contacted your wireless provider to verify you have the correct BlackBerry® data plan enabled for your device?
Thanks
-CptS
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Curve - Email and internet not working

I always use my phone for email and internet and have it connected to the wifi in my house, two days ago it just stopped working. When I try to send an email It says service blocked and the internet just says unable to connect, Ive checked the connections and it says full connected, Ive also tried different wifi locations wirh no success.

conorgraham wrote:
it just says connection: wifi
That's actually good, you are connected to BIS via your WiFi connection.
1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Hopefully that will get things going again for you!
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PLEASE HELP! BB CURVE 8520 EMAIL AND BBM NOT WORKING! :(

Ok, i would really appreciate it if someone could help me with my BB curve. i've tried the shop i bought it from and many other people and all ive been told is to send it away to be fixed. i really need my phone every day and dont want to send it away so im trying for a quick fix kind of thing, thanks to anyone who replies.
My blackberry was bought in October 2010 so its not old, from an o2 shop, it was working completely fine and great up until about 1 month ago.
i was trying to get onto the internet and a message came up saying 'unable to connect to server please contact service provider or try again later' or something similar to that.
from this appeared my phone is no longer receiving or sending any emails from or to anyone at all and my blackberry messenger has also stopped working.
i can open my email and bbm but when i open my bbm i type out my message and hit send and the message sends with a tick to show this but the little D for delivered never appears and my friends are not receiving my messages and im not receiving their messages either.
my phone says its connected to the internet and wifi, at the top of the screen the signal is full and it says EDGE most of the time or sometimes GPRS. i dont know what's wrong but its so annoying
i know this message is long but i want to give all details so someone can help me properly, ive tred resetting pulling the battery out, deleting and resetting up my wifi and all that, can anyone please help me? thanks so much if you can! its much appreciated! i can upload an image of what my screen says if it helps just let me know!
Melissa_Ball

Hi, I'd recommend checking to make sure that you still have a Blackberry Data Plan by contacting your Network Provider (i.e O2)

BBM, E-mail, Facebook, Ubersocial and Internet not working

Hi there,
I am South Africa and have been living in Seattle in the US for 4 months now and have been using my Blackberry via wifi only and have had no issues until last Saturday when went on vacation in the US but when I returned to Seattle my BB Messenger, Facebook, Ubersocial and Internet have stopped working. The only thing that is working is Whatsapp. I have restarted my BB by taking the battery out and waiting about an hour before switching it back on again but that has not worked.
I get the following message when trying to go onto my browser "unable to connect to the internet, please try again later. If the problem persists please contact your service provider"
My servie provider in South Africa is MTN but I have not been using my BB via them and only using it via the wifi at home in Seattle. What steps can I take to get all of the above-mentioned apps working again?
Thanks,
Varusha

I would assume that your old South African carrier has deleted your BIS account as you are no longer with them.
As per my post, you need an ACTIVE Blackberry Data Plan to use these apps so give your new carrier a call and see what options they offer.

Email and internet not working

So today my email suddenly stopped working. I tried going into email settings but then i get the error message "your device had a problem connecting to the server" and when i try to use my browser i get "unable to connect to the internet, please try again later. if the problem persists please contact your service provider".
I've tried taking the battery out, i've tried option > advanced options > host routing table > register now. But nothing has helped.
I have a curve 8520 and i'm on tesco mobile, is this my phone not working or is it tesco mobile?
And if it's my phone what can i do?
Any help would be great, Thanks

Kaayt wrote:
So today my email suddenly stopped working. I tried going into email settings but then i get the error message "your device had a problem connecting to the server" and when i try to use my browser i get "unable to connect to the internet, please try again later. if the problem persists please contact your service provider".
I've tried taking the battery out, i've tried option > advanced options > host routing table > register now. But nothing has helped.
I have a curve 8520 and i'm on tesco mobile, is this my phone not working or is it tesco mobile?
And if it's my phone what can i do?
Any help would be great, Thanks
Hello Kaayt,
Please resend your Service Book. Read this article.
How to clear and refresh the service book database if the BlackBerry smartphone is unable to send or...
Thanks.
Good luck!
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Curve 8520- email and bbm not working

Hello,
Over a month ago i started having this problem with my blackberry curve. My bbm wont send or receive messages, at all. So I deleted my only contact which was hubby, and tried to add him again, but the request is just pending and he hasnt gotten a message to accept me at all. Soon after my emails stopped working as well as facebook. I could not send nor receive emails. I might also mention that I have a wi-fi conection working, i can use the browser and all, but the wi=fi symbol doesnt light up, it just stays dull.
So i deleted the email account I had on the phone and took it into the vodafone shop I got it in. I received the phone back this week with a latter telling me they could not find these problems and that the phone had been updated and was fixed.
It was not. So i pluged it into my laptop, tried updating and all that, also brought £10 credit incase that was the problem. Still nothing. Emails, BBM and facebook are things I use often on my phone and I would love it if anyone had any suggestions, maybe I have my settings wrong?

Hello Amy and welcome to the Community!
Its pretty hard to understand how you lost the Blackberry Service. Kindly contact your Carrier and check if your BIS is active. You should also check if your data coverage is ON and the wireless service indicator appear as GPRS/EDGE. These indicators appear in uppercase if the BIS is up and goes back to lowercase when you lose the service.
Ron
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BBM and Internet not working

I've had my blackberry for almost 2 years now and my bbm and internet suddenly started not working 2 nights ago, ive tried resteting my phone and it still doesnt work, when I try to send a message or someone tries to send me one, it just comes up with a cross and I can't connect to the internet. What do I do?!
Solved!
Go to Solution.

Hello _vics
Try registering your device to the network to see if any registration message comes to your message box. KB00510 How to register a BlackBerry smartphone with the wireless network. If any message comes let us know.
As you are not connected I doubt it will work , I think you should contact Orange to know about the issue as you are unable to access even internet.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

HElP!! BBM and Internet NOT working :(:(

I recently upgraded my bbm about 3 days ago and ever since i rebooted my blackberry my bbm messages aren't sending they just come up with a red X! my bbm is also messed up it looks as if it has some glitches! I rebooted my blackberry took the battery out put it back in deleted and reinstalled bbm and every time i went back to reinstall it again the same thing happens! also my internet isnt working so im wondering if the bbm upgrade has something to do with that too? I've asked my friends who have blackberrys if this happend to them but the majority of them said their blackberrys were fine! Im just wondering if its my own devices problem or maybe blackberry itself?

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Phone and Internet not working after switch to Fibre

Hello
I got a text saying my switch from regular to Fibre was complete today at 4pm but it's not 11pm and my phone is not working nor my internet
Is this normal ? I understand the connection will be temporarily stopped for the Internet but the phone too ? Sorry if the answers are on the forum but I'm just a tad confused at the minute

It can officially take until midnight for the switchover to happen, so there is a chance you may still get the services tonight.
However, there is also the chance that Openreach have messed it up. Essentially, if you've still got nothing in the morning, contact Sky and report it.
https://contactus.sky.com/uk

ITunes and Internet not working on iMac G5

My iMac G5 didn't show the hard drive when it booted up so I took it to the genious bar and they did the Apple Alt R Command to restore settings. Now iTunes and the Internet wont work. When I try to open iTunes it tells me that I can't use iTunes with my OS - but I used it before with no problems. The Internet just won't connect using the Air Port. Any ideas?

Try restting Airport and see if you can upgrade to Leopard, you are probably trying to download an intel version of iTunes.

AEBS has green light but email and internet not working

I have an AEBS (second hand) connected to my cable modem. I used an ethernet cable and manual settings to set up as Utility wouldn't detect the AEBS wirelessly to start off with. Under internet settings in Utility I have selected Connect Using Ethernet and Configure IPv4 Manually and entered all the same settings I have in the MacBook for my modem. The AEBS light went green, Utility says setup was successful and the MacBook recognised the new network and connected to it, so I have all the bars black on the Airport icon on my top menu bar, and also the network showing with a green light in system preferences. But email and internet still won't go - just spinning wheels and exclamation marks! They're fine when I connect the modem direct to the MacBook so it's not a modem fault. I have tried restarting modem, MacBook and AEBS to no avail. Any advice most gratefully received, I'm very much a novice a this!

I know that you have already attempted to restart the various pieces of networking equipment, but please try the following complete power recycle steps to see if this gets the AEBS to be able to communicate properly with the modem.
When changing ISPs (or networking equipment) it's always a good idea to start from "scratch" in configuring your equipment.
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Power-up the modem; wait at least 10-15 minutes.
Power-up the base station; wait at least 5-10 minutes.
Power-up your computer(s).
In this basic configuration, computers connected to the base station, either by wire or wireless (as appropriate for the base station type), should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options.

Blackberry Curve 9300 messenger and internet not working

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