Blackberry Curve 9310 won't reconfigure my Google email

I accidently pressed something on my Blackberry Curve 9310 and it caused all my phone calls and Google emails to run together for awhile. Well,I finally fixed that,but now I can't send any pictures from my phone to my Google email without me getting a message that I'm being redirected to the Setup Wizard because messaging isn't configured. I then get to Setup,press email accounts,and I'm stuck.....nothing happens. My phone won't do anything. I can read my emails,but cannot send anything to my email,and I like to send my pictures from my phone to my Google account to edit them before posting them online anywhere. I have tried the Service Book thing,but nothing works there either. Please help...this is very frustrating!!!

Hello jennieluv
Welcome to BlackBerry Support Forums
Please try those steps in the same sequence ,
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Delete and Resend your Service Book
KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
try it and let see if it helps this time .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Similar Messages

Blackberry Curve 9310 Battery shows Red X with JM1 9900/9930 = 1230mah

Blackberry Curve 9310 Battery shows Red X with JM1 9900/9930 = 1230mah Is it possible to get the new JM1 battery to work with the Blackberry curve 9310 the original battery was JS1 9200/9230 = 1450mah the site I ordered stated they were identical but the device shows not connected properly with the JM!. I'm told there may be a update to remove the notfication that I can install? Thank you

I GOT A SOLUTION!
Ok, so this has been happening to me a lot with my 9790, and it sure is a pain in the ***...
I got my battery with my phone when I purchased it from the phone company, if you did too the battery is most likely legit.
So the 2 ways that worked for me are:
1) Plug the charger into the device and turn it on so the Red X appears again
2) Plug the device out, then take the battery out and hold it in your hands for 1-2 mins (that's what I did)
3) Put the battery back into the device and plug the charger back into the device, BUT DO NOT turn the device back on
I plugged the changer into my device without turning it on, and the LED turned on with a black screen, you wait 1-3mins and the screen will appear with a lightening bolt through a battery.
This means it's now charging, once that happened I still didn't turn it on. It'll go to the Blackberry loading screen on it's own. TA-DAH!!
If that doesn't work, here's the second way, but it's a pain in the ***...
Hopefully you Backed Up your phone recently..because what you're going to have to do is reinstall your phone, I can't remember the steps correctly but it's pretty simple
What you want to do is connect your BlackBerry to your desktop or laptop, and open up the BB Desktop Manager. From there your BlackBerry won't be detected. Then you have to update it and click on look for updates or whatever it says, then do that and even though you already have that version just click ok to update it. From there it'll update and reinstall everything. By the time it's done you're phone should be wiped except for the things you have saved on your little memory card. Next just restore everything you had backed up from the desktop manager.
Hope one of those steps helped ya!

My blackberry Curve 9380 won't switch on

Hi, my blackberry curve 9380 won't switch on and i have had it on charge since last night. The red light or green light isnt on and it doesnt want to switch on even after i take the battery, sim and SD card out? It is just under a year old. Can anyone help because i need my phone to be on urgently!!!!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Curve 9310

Hi
I want to ask a question? and see if its possible, I have verizon for almost 4 yrs, right now I'm able to upgrade the phone, but I want to wait until January to buy the new Blackberry with OS 10. but the current phone that I have rigth now is broken, and I don't have insurance, but I don't want to sign a two years contract, but I was thinking if is possible to use a curve 9310 from boost mobile on the verizon Network, I was checking the specs and both are CDMA, can anyone help me with my inquire.
Thanks.

Hi civic20,
I understand your desire to wait for the release of a future device to use your upgrade! While we do not have any information about future phones, it is very possible that all manufacturers (including RIM) will be launching new devices some time in the near future. As indicated by Spiral (thank you!) only Verizon Wireless branded phone will work in our network. What happened to your phone? Has it sustained water/physical damage? If you have insurance you can process an insurance replacement claim online at http://PhoneClaim.com/Verizon at your convenience. If you do not have insurance you can get a Certified Pre-Owned phone at a discount with our http://goo.gl/3CLWS CPO replacement program. I want you to have a working phone, I trust that one of the above options will work for you. Happy holidays!
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

Blackberry Curve 8520 Won't Lock! Help!

I recently purchased a new Blackberry Curve 8520, and it was working great, until a couple of days ago, when it starting not working.
Whenever I'd press the a* button to lock it like you're supposed to, it wouldn't lock.
I tried shutting it off and then turning it back on again, but it still won't lock.
It's really annoying, because I can't put it in my pocket without pocket-dialing someone from my contacts.
Any ideas on how to get it to lock again?
Solved!
Go to Solution.

dwapurity wrote:
Hello! I've tried your suggestion and my 'a'/'lock button' is still not working! Any more suggestion?
Hi
Whats the version of the operating system please. Go to Options > About and it looks like OS 5.0.0.681 (which happens to be mine).
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Bluetooth for Blackberry Curve device won't enable

I have a blackberry curve 8330, and the blootooth option won't enable. I've done battery pulls, and have also wiped the device clean and restored factory defaults. It stll won't enable - it tries...it pauses...but won't enable. I consider myself an advanced user, and could download a fix if you suggest. Please help.

Hello jennieluv
Welcome to BlackBerry Support Forums
Please try those steps in the same sequence ,
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Delete and Resend your Service Book
KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
try it and let see if it helps this time .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My Blackberry Curve 8520 won't connect to my Windows PC!

I have been having problems with my Blackberry Curve 8520 as it won't connect to the computer. I have switched on mass storage mode, all my pictures and such are saved to my memory card. I have installed the blackberry desktop manager and my PC still does not recognize my Blackberry. It just starts to charge and go on the clock face. My Blackberry is the V4,6.1.314..So, basically whenever I connect my Blackberry to my computer it just starts to charge!
ANY HELP? This has been bugging me for ages!

Hi ilovetohelp,
Welcome to the Suppport Community!
This article should help youwith connecting your BlackBerry with your PC. http://bbry.lv/mydQVW
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry curve 8330 won't sync to Outlook

My blackberry curve that I've had since 2008 suddenly stopped syncing to my outlook calendar. All appointments show up on my blackberry but won't sync to the computer.
Can anyone help?
I've already checked the CICAL setting
I've already checked the sync setting in the blackberry software.
Any help would be greatly appreciated....or the name of another calendar program that works well with the blackberry and computer.
Thank you

Hi,
I assume you are using Blackberry Desktop Manager for syncronization? You checked the setup under BDM you stated. Did you check the direction for which it syncs? Other than that, there are other programs such as Datapilot from Susteen that works well for syncronization. You can go to their website for more info.
Doc

BlackBerry Curve 8330 won't boot, LED blinks and hourglass spins

I bought this pink BlackBerry Curve 8330 in December of 2008. It has worked perfectly since and I've never gotten it wet. It's been dropped 4-5 times, but never from more than 3 feet.
This afternoon, in the middle of writing a text, it suddenly powered off and the red LED light came on like it does when it is turning back on. It went off, the screen stayed black, then a few seconds later the screen turned on with an hourglass spinning for about five seconds, then the light turns off and everything goes black again for a few seconds, then the LED light comes on again and the cycle is repeated. It did this five times before I had to put it away as we drove home. When I got home, it had finally booted the whole way, but the battery was so low the radio was off, so I plugged it into the USB charger on my desktop computer.
When I came back later, the phone had stopped charging and was on a black screen with the LED light on, just like earlier. It went through this cycle a few times.
I pulled the battery and put it back in, same thing happened. Black screen, white screen with hourglass, black screen.
I plugged it back into the USB charger and as I type this, the little psycho has booted completely and it shows that it is charging.
Device info
Your carrier: Telus Mobility
Model info and OS version: v4.5.0.186 (Platform 3.4.0.59)
Apps and free space
File free before and after a battery remove/replace.: 28042909 bytes / same
Did a battery pull fix your issue? No
Apps installed and their version if possible.: Too many to type out right now, but the latest ones to be updated were SocialScope Lite v0.9.6.20, BlackBerry Messenger 5.0.2.12 (both updated automatically)
BT device model/version (you will have to look at the BT device): No bluetooth (hope that's what BT stands for)
How can I fix this so it doesn't keep happening? Thanks so much in advance.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 8520 won't turn on or charge

My blackberry curve 8520 will not turn on,there was a red light on for a minute! Took out my sim card,memory card & battery and tried to charge it then. It came up for literally one second a drained battery sign. Really don't want to send it away, any help would be great Thanks!

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Curve 9300 won't boot up

So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful

marmite25 wrote:
So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful
Hi marmite25
Welcome to BlackBerry Support Forums
Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
KB10040 :How to view or remove installed application on a blackberry smartphone
If above method fails or you're unable to boot your device on safe mode then only way out is to reload your device OS. As your device struck on a reboot loop so it won't allow a simple reload method . follow the below KB article to reload your device Software.
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , while reloading in this manner you'll loose all data within your device but if you have a previous back or using BlackBerry protect then you can easily restore them back.
Try it and let us know if you feel any problem.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Curve 9300 won't send or receive BBM messages

Hi
I have a blackberry 9300 and it won't send or receive any BBM messages for some of my contacts. When I send a message it shows the tick without a "D" or "R" over it and I can't receive messages from some of my contacts. They also can't see any updates I do like status update, display picture update, etc. My BIS is activate because I can go onto the internet and I can use Whatsapp, the problem is only with BBM. I have tried deleting and sending service books but it hasn't worked. I also deleting my contacts and re-invitign them again but that also doesn't work. My last resort was deleting BBM and downloading it again, it also didn't work.
PLEASE HELP!!!!
Be Afraid! Be Very Afraid!

Hi and Welcome to the Community!
SMS is a purely voice-level service provided by the mobile service provider, and not technically a component of the BB-level services. Hence, you need to work with your formal support from your mobile service provider to resolve this. If you are paying them for SMS services and they are not delivering them, then they need to resolve that. If they need enhanced assistance, they can formally escalate to BlackBerry for that...but you cannot.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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PLEASE HELP!!!!!!!! BLACKBERRY CURVE 8520 WON'T STOP REBOOTING

I WAS UPGRADING ONE OF THE APPS ON MY PHONE, WHEN ASKED TO REBOOT NOW/LATER FOR COMPLETE INSTALLATION I CLICKED REBOOT NOW....... :@ SO FRUSTRATING, BECAUSE THE ONLY THING THAT SHOWS UP ON MY PHONE IS A WHITE SCREEN WITH THE HOUR GLASS MOVING, THEN AFTER SO MANY MINUTES IT TURNS OFF THE LED LIGHT(WHICH IS RED) COMES ON THEN THE WHITE SCREEN RE-APPEARS...THIS IS CONTINUOUSLY HAPPENING........WHAT CAN I DO TO STOP THIS MADNESS
Solved!
Go to Solution.

Bro Remove the Battery and re-insert , if problem persist please attach your phone with a laptop and go or an up gradation .
If your phone do not take Up gradation or Software re installation please visit nearest Blackberry Service Center for quick solution.
Regards,
Samarendra
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!

Blackberry Curve 9220 Won't Switch stuck On only red light blinking RED LIGHT! HELP!

my blackberry is stuck on red light blinking oleas help me no problem if all the data is lost i dont care i want my phone back it hase been 3 -4 weeks . light is blinking until the battery goes down and it wont charge also i have to get the battery charged by other phone plzz help mee........

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 9300 won't start

Hi, I was using my blackberry on low battery, listening to voice notes on blackberry messenger (another user was sending some series of voice messages, one after another), when my other phone rang I've pressed the pause button to answer my other device. When I came back to my device, I noticed it was totally dead. I assumed it ran out of battery, but after 3 hours plugged to the wall charger, I still have no sign of life from the phone, not even the led light turned on.
So I unplugged it and try to connect via USB to the notebook, no answer either.
Is there anything else I can do?
Regards.

Hi cacao,
Welcome to the BlackBerry Support Community.
You may need to start a software reload without the battery inserted then reinsert the battery after the software reload has started. http://bbry.lv/k9pwuZ
If your PC is still unable to connect with the BlackBerry, try the following steps to reload your device software:
1. Verify that your BlackBerry Device Software is installed on the computer. You can download it from your wireless provider's website in this list. http://bbry.lv/ad7CII
2. Remove the battery from the BlackBerry. Do not re-insert it.
3. Connect the BlackBerry to the computer with the USB cable.
4. Navigate to the file path shown here for your PC OS. http://bbry.lv/nPyBiQ
5. Open Loader.exe and follow the prompts.
9. When you have clicked Finish and the application load starts, insert the battery into the BlackBerry smartphone.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 9310 won't reconfigure my Google email

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