BlackBerry Curve 9330 stuck on White Screen

Okay, my Curve is stuck on a white screen. I've taken the battery out and put it back in, but that didn't work. Also, it connects to the Desktop Manager as if nothing is wrong. I can't turn it off manually either. Any help please???

Hey Kenny1991,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to bring the BlackBerry Curve 9330 smartphone back to life: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Blackberry Curve 8530 Stuck on White Screen

Hello there,
I need help!
My Blackberry Curve 8530 is stuck on a white screen with battery image in the middle of the screen with a red line accross it. The BB was working fine, but for some reason froze up, and it wouldn't respond to anything, so I took the battery out and put it back in and since then the phone is stuck on the white screen with the ddescription described above.
Just to let you know I have dwonloaded the sofware and installation loader from my carrier. I connected my BB to my PC via USB cable- the PC rocognized the device at first and istalled the drivers, but when I run the application loader it says that the BB is not connected and I have the option to connected and retry it---I did, I disconnected the USB and re-connected, tried it again, but I keep geeting the same thing. Not sure what to do next-
Can someone help me with this issue?
I appreciate any help in advance.
Thanks!

Hi thesanto,
Try the instructions in the below article.
http://www.blackberry.com/btsc/KB10144
Thanks,
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 9360 stuck on loading screen

So this Curve is very very new, as I just got it yesterday, but it seems to be stuck on the Blackberry loading screen, followed by the red LED light. The phone was in perfect working order until I updated the Blackberry App World, a fairly large download (~1k KB). If someone could help me sort out this problem I would appreciate it
Cheers,
Ben

Hey Kenny1991,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to bring the BlackBerry Curve 9330 smartphone back to life: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Curve 9380 stuck on Platform screen

Two days ago my Blackberry 9380 randomly turned itself off and went the Blackberry loading screen and kept loading only until three quaters of the way, then stopping. I took the battery out three times and each time it did that, then it loaded and went to the 'Blackberry Platform 9.32.0.51' screen and has been there since. When I click any of my apps it says 'Error starting net_rim_bb_file_explorer:' Could you help fix this problem? Thanks.

Try starting the device in Safe Mode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
If you're able to startup, go to Options > Device > Applications and delete the last few third party apps or themes you might have installed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry curve 8520 stuck at a screen after boot

The Blackberry is stuck at origial Blackberry smartphone screen

after updating BBM. i rebooted as required. A few hours later i noticed the spinning circle thing that means the phone is busy was visible, and the "secure connection" message came on screen, usually associated with a Wi-fi connection, even though the wifi was turned off on connection manager. As all this was freezing the phone or slowing it down from regular use (i.e: texting and calling) i did a battery pull. After the boot finished on the black blackberry scren i got the screen for my service provider (O2). This is usually followed by the "verifying security software" screen followed by SIM Pin entry but it did not go there. Have done several battery pulls since, tried booting whilst connected to BB Desktop, try using the 'AppLoader' option as instructed ("c:\program files\common files\research in motion\apploader\loader.exe" /nojvm) zand left the phone for 5 HOURs which it appeared to have frozen on the 1st stage on laptop. after accidently disconnecting device from laptop, the AppLoader continued before saying all updates on the device were succesful. Tried to reboot. Same original problem. Stuck on service provider screen before verifying security software and asking for SIM Pin.
Clearly this is a RIM issue with an app update AGAIN and my phone appears to be **bleep**ED! Not for the 1st time. it only occurs when its a BLACKBERRY APPLICATION, not other app providers, such as facebook or whatsapp for example. Basically Im sick of this phone, Always freezing, not booting, or doing stuff in the background that affect NORMAL OPERATION like making calls! (What if there was an emergency for example? I cant do a 999/112 call cuz my stupid "smartphone" is stuck doing something i dont need it to or not even switching on! Yea thanks RIM/Blackberry or whoever you **bleep**ing are! PS: clearly I AM **bleep**!

Blackberry Curve 8520 stuck on reboot screen

This morning I updated two apps via BB App World, which then prompted me for a reboot when they were installed. I said yes and it began rebooting, but the bar got stuck at 2/3 full. I pulled the battery and tried again, and the same thing happened. I left it for about an hour but there was no change. I borrowed a USB cable from a friend with the same model phone as me, reinstalled Blackberry Desktop Software (this is a new laptop), and plugged my phone in with the intention of firstly backing up my data and then reloading the software.
I tried with the battery in first, but the pop-up told me that it couldn't communicate with the phone as it was still rebooting or the battery is dead, etc., and there was no point me clicking 'retry' because the phone wasn't going to ever finish rebooting, so I removed the battery and retried, and got as far as entering my password. I hit the update button, it starts checking for Device Software updates, but it tells me that there was an error and that I should make sure the phone has completed any start-up operations...which it can't do. At this point there's a battery symbol on my phone screen with a red cross over it.
I've also tried starting my phone in safe mode with the intention of just removing both of the apps I updated this morning, as I assume the problem is with one of them, but my phone won't actually start in safe mode. I have no idea what to do at this point! Please help.

The Research In Motion folder wasn't in Common Files but was in Program Files (x86), but there isn't a subfolder called AppLoader, or a program called loader.exe!
Here's what I can see.
And then these are the subfolders.
I've done a search for the program and it isn't in any of the folders.

Macbook stuck on white screen with apple logo. help please

I have a macbook (black model) and while I was surfing on internet it is frozen. so I shut it down and restarted. When I restarted, it stuck on white screen with gray apple logo and seems like booting but nothing happens.
after that, I restarted again and put installation disc (leopard) without pressing any key and it opened normally. I backed up os with time machine but in one hour it is frozen again.
restarted again but this time it did not boot normally. so i tried booting from cd with c key, it opened installation screen. I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported.
After all, I tried to erase and install system several times, but after language section when I click agree to terms and conditions, mac freeze again.
So, I do not know what to do. Any help please?
Note: I already tried PRM and Safe Mode. (after safe mode it took me to installation screen again and nothing changed.)
Any help would be much appreciated!
Uptade: Also, opened system profiler and clicked on Serial-ATA, it seems loading but do not show any info. stucked again! help please
Message was edited by: burakbey

HI,
*"I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported."*
You need to select "MacintoshHD 10.5.8 not "disc image" in order to run Disk Utility and Verify and if necessary, Repair the disk.
That's why you are seeing this dialog.
*are unavailable to click and S.M.A.R.T status is not supported.*
Also, run the Apple Hardware Test.
http://abclocal.go.com/kgo/video?id=7011117
Carolyn

HT1338 i cant get in to os system. the screen just stuck in white screen and apple logo

i can not get in to my os system. the screen just stuck in white screen and apple logo

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

27" 2009 iMac is stuck on white screen after OS X Maverick update

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Apple Hardware Test Stuck with white screen

hy every one..............
i am unable to start the apple hardware test ,i've done anything ,holding d at start up with inserted installation disk,also with holding c........
also inserted application cd....
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If you are still using Snow Leopard -
Shut down your computer and disconnect all peripherals (keyboard & mouse if pertinent) from your computer. Now reboot.
If the Mac starts up normally, shut it down again and then plug in one of the peripherals (keyboard or mouse first) and start up your computer again. If it does so successfully repeat the process, adding one peripheral at a time until your Mac acts up. At that point, disconnect the last peripheral you added, reboot your Mac and search the peripheral vendor's website for an updated driver.
If no driver exists or the problem remain after installing the new driver, try a different cable or a different port on your Mac.
If none of the above works, again disconnect all peripherals from your Mac, hold down the "shift" key to start up in "Safe Boot" mode.
If the Mac starts up correctly, restart without pressing the "shift" key.
If your computer still does not start up properly, shut it down and restart it while holding down the Apple+Option-P-R keys; keep holding "all 4 keys" down until you hear the startup sound "twice."
If none of the above work Disconnect all peripherals from your computer. Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
(If Disk Utility cannot repair, you will need a stronger utility (3rd party) - Diskwarrior or Techtool PRO)
Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Remove any 3rd party ram.
Reinstall Snow Leopard - This will install a "fresh" copy of Snow Leopard without archiving old system files but leaves the rest of your files in place.
If your computer is still under warranty or you have Apple Care, take full advantage of it by letting tech support deal with your problems. It's what you're paying them for.
Out of warranty - take the computer to an Apple store or an AASP. Whichever is more convenient for you.

Iphone 6+ stuck with white screen

Since today morning my iphone 6+ got stuck in white screen, purchased two months back and it is working normal till last night.
Not sure what went wrong, is it background IOS 8.2 update started? and failed in middle causing this issue?
Does any one see this issue? Any suggestions on how to recover from this state?

Thanks for advice, any idea what went wrong? Did anyone reported such issue?
Unfortunately i am out of station to do this, can i get support from Apple
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Mac stuck on white screen after booting.

My Mac boots and after the spinning wheel at apple logo vanishes it gets stuck on white screen..
I was running the following commands in terminal when my mac froze and I had to restart it.. After that it is on the white screen..
The commands I ran :
cd Applications
cd XAMPP/xamppfiles/htdocs/experiment
ls -l
sudo chmod 0644 /
And after that my Mac froze and I had to force restart by holding the power button.. After restart its stuck on white screen just before the login screen.

I am able to boot in Recovery HD.. did the repair permissions but that sudo command had affected the entire drive.. Reinstalling was the only option left..
Although I had to do
sudo chmod 0644 /Applications/XAMPP/xamppfiles/htdocs
but ended up pressing the return key just after the first "/"
Thanks for your help.

Yosemite my iMac stuck on white screen for 18 hours so far

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Start your computer with the original DVD that came with system and repair your disk with disk utility, also repair permissions. http://support.apple.com/kb/TS1417

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You should be able to turn off your MBP by pressing the power button down continously for about 5-10 sec. When you reboot it you are going to want to enter into a terminal screen. Hopefully the following YouTube video helps: http://www.youtube.com/watch?v=qKOX72xNmbo

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How come my imac is stuck on white screen?

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BlackBerry Curve 9330 stuck on White Screen

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