BlackBerry Curve 9350 rebooting randomly

We have several BB Curve 9350, OS 7.1 that keep rebooting randomly. They are under Sprint.
They use a custom application that requires the user to login, and beacuse of the rebooting they have to login multiple times and restart their work as many times.
Please, is there a known problem with this device?
Is there a way I can determine if the application is causing the rebooting?

Hello Jltssysb,
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • BlackBerry curve 9220 reboots randomly during normal usage

    BlackBerry 9220  reboots randomly during normal usage- Please suggest some good solution. I have already done below things:-
    1) Software Update
    2) Insert new battery
    3) Placed thin paper 
    4) Safe mode
    5) Security wipe.
    If you guys have other then above option, please suggest me.
     Blackberry future is black

    Hello,
    Given all you have already tried, I recommend the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Major Problems with BlackBerry Curve 9350- Rebooting

    My BlackBerry Curve is notorius for needing the occasional reboot to help reset signal after a particularly bad storm.  However, when I rebooted this time, it came to with several additional folders.  Some said "MMS" inside, others were "Setup" and "Options", all items contained in other folders.  It was odd, so I went ahead and rebooted one more time, going so far as to take the battery pack out to ensure a complete shut down occured.  Again, when it came to, it displayed additional folders, I could not hit the menu butoon on them to move them else where, and all the items they allegedly contained were already in other folders.
    Other aspects of the phone work fine, except for additional folders that mystically appear when I rebooted.
    Please help!

    Hey robinharris11,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    This sounds like a software related issue, follow the steps in this KB article and then test the performance prior to restoring any data: www.blackberry.com/btsc/KB11320
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Blackberry Curve 9350 will not hold charge

    Phone not a week old, but will not hold a charge.

    Hey AGray,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    How long does the battery life usually last on your BlackBerry® Curve™ 9350 smartphone? Also check out this article for battery saving tips: www.blackberry.com/btsc/KB14320
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • 8900 curve is rebooting randomly

    My wife's 8900 suddenly started rebooting on its own. The curve is a year and half old, but the iMac I've connected it to thought Desktop Manager v.dww
    Should I try downloading the BB Desktop Manager and reformat the phone? 

    ewiener1027 wrote:
    My wife's 8900 suddenly started rebooting on its own. The curve is a year and half old, but the iMac I've connected it to thought Desktop Manager v.dww  (I have no idea what v.dww is, sorry.)
    Should I try downloading the BB Desktop Manager and reformat the phone? 
    On the Blackberry click on options> status. Post back with the file free number. Now scroll up to About> find what version of device OS is loaded. (looks like v X.X.X.XXX)
    When is the last that the phone had a battery pull, was reregistered on the network and service books were sent?
    Do you clear browser cache on a regular basis? In the browser>options>Cache operations>clear all categories.
    Do you have a current full backup of the Blackberry?
    Let us know what you have.
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • My blackberry curve wont reboot

    we are in the middle of a hurricane and of course my phone acts up, ive had it for 2 years and this has never hapened, it froze so i did a hard reset and it will not get past 75 percent or 2/3 on the white loading bar..what can i do to make it work?

    What happens at the 75% loading progress?
    Can you take the battery out for about five minutes, replace and see if it reboots?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Curve 8330 - Rebooting

    Yesterday my blackberry started rebooting on it's on and will not stop.  I have removed the battery.  This is my 6th or 7th blackberry replacement and this one is still under warranty.  I just hate that I am probably going to lose my information.  Does anyone have any suggestions?

    It will not even allow me to use the phone. I took it to a verizon store today and they told me to file a claim with the insurance.  I i infomed them that I hadn't had the phone for more than a year and it should be covered by a warranty.  This was like my 5th or 6th blackberry.  They infomed me that it was not from the time I got this new one.  I think they are wrong, so I am going to call Verizon Wireless.
    I tried to file a claim with the insurance and they wouldn't accept it because I had not had the phone over a year. 
    Just a little frustrated - haven't had a phone in two days.

  • BlackBerry Curve 9720 rebooting

    Hi I'm having a Problem with my 9720 BB it Reboots itself every few min and iv been having this phone not more than 7 months its really frustrating me plz help mxm
    MOD EDIT: Subject changed to reflect a new topic

    Wow!! That has to be frustrating!! If u've recently updated ur OS that might be the problem. I personally don't have ur issue but the 1st time I updated my OS I ran into a bunch of annoying gliches. I was told that u can't undo the update. I'm not certain but I think I remember having to get a new phone after one of the OS updates. One of the things that I love about BB's is that pulling out the battery and re-starting it solves a lot of issues. If u haven't tried that yet, u should try it. Even try it 2 or 3 times. After that if ur problem still persists I personally would make a few calls until they send me another phone. I hope this helps, if not, I'm sorry. Good luck! I've had BB's since 2007 and I love them! Updating operating systems on the other hand has sometimes brought gliches and problems. Nowadays, I ignore the OS update reminders.

  • New Blackberry Curve 9360 is still charging at 18 hours. What is wrong?

    I have a new blackberry curve 9360 that i got yesterday. i charged it first time (until 100%) for about 2-3 hours. then i did the usual downloads (bb app world, yahoo, emails, etc) and since it was already around 15%, i charged it. now, it has been charging for almost 18hours but it still is not 100% charged. is something wrong? is this normal? i heard of 16hours, but not of over that. pls help..

    Hi and welcome to the forums!
    Are you charging the device with a electric outlet charger or are you charging using the USB cable to your computer?
    Thanks,
    Bifocals
    KB31810 Differences between a USB charge only cable and a data charge cable
    BlackBerry Curve 9350/9360/9370 Smartphones - BlackBerry Curve Series - 7.1
    Offical Blackberry Leaning Channel
    I found some great tips on charging your device.
    Here's a great article from the Inside the Blackberry Help Blog
    Extending BlackBerry 6 and BlackBerry 7 battery life
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Blackberry curve 8520 is not working/rebooting

    since last week my blackberry curve 8520 is shut down and not rebooting, I have tried many time but when reboot it an error # 523 accour and set goes held, pls help me that How I can start it

    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
    BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
    Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
    Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
    or download BBSAK http://bbsak.org/download.php
    If JL_Cmder does not work, you can try this:
    KB10144, http://www.blackberry.com/btsc/KB10144
    and this: KB20371 http://www.blackberry.com/btsc/KB20371
    Additional information:
    http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
    Article ID: http://www.blackberry.com/btsc/KB10144
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My blackberry curve 8530 has a red light, then reboots itself a bit then turns off and keeps doing that repeatively.

    my blackberry curve has a red light and reboots itself a little bit then the screen goes black and it keeps doing exactly that. the computer doesnt charge it because it cant considering it doesnt fully reboot itself. please please please help.

    Did u try charging it from a wall charger, it sounds like its battery is dead.

  • Blackberry Curve 9360 Frequently shutting down at random

    Having some real issues with my blackberry shutting down at random. Somtimes in my pocket, somtimes when its just sitting on a table, often several times in a day. No, before you ask, its not getting unlocked and shut down by accident. Ensured its not just a low battery issue, as it happens even when it has been fully charged for several hours. When it eventually boots back up, it seems to have forgotten the time and date. It is, very inconvieniant. I am however by no means an expert when it comes to phones, as this is the first one i've had that does anything more than call and text, so any help or advice anyone could give would be greatly appriciated. 
    Random Details: 
    Provider: Orange
    Model: Curve 9360
    OS System: Had some real issues finding this, ill write down what i found (though its probably incorrect). 7.0 bundle 1825 (v7.0.0.400). 
    The only app i've downloaded onto it is sky news, and the battery has been replaced and played with many different ways to no improvement. 

    Hi and Welcome to the Community!
    I recommend that you attempt to boot into Safe Mode:
    KB17877 How to start a BlackBerry smartphone in Safe Mode
    It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
    If your BB remains under warranty, it may be just as well to cease any further diagnostics and seek support from your warranty service provider.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How to stop your blackberry curve 9320 from rebooting on its own

    Take a piece of paper and place it on top of the battery(not where its written blackberry) force it to stay still, that will keep it from switching off. Try it n see if it would help you because my phone has not even switched off once on its own since I did that, it might help u 2.

    nyathi wrote:
    Take a piece of paper and place it on top of the battery(not where its written blackberry) force it to stay still, that will keep it from switching off. Try it n see if it would help you because my phone has not even switched off once on its own since I did that, it might help u 2.
    Hi! Thank you for your input. I personally recommend this method as well in certain occasions, but we need to remember that not all issues regarding BlackBerry Curve devices not powering up (specifically 9320's) is an issue  can be rectified by this method. It can be an issue with monitor, a software, battery, faulty hardware etc., that's why we need to probe and not assume that placing a piece of paper is the snake oil for 9320 issues. Although it may help sometimes, let's not assure users that this is the solution to their problem. 
    I saw you across the forum posting the same message. 
    here http://supportforums.blackberry.com/t5/notifications/notifymoderatorpage/message-uid/3030658
    and here:http://supportforums.blackberry.com/t5/notifications/notifymoderatorpage/message-uid/3030654
    Again, thank your for your input. We appreciae your contributions! Cheers!
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

    HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!!
    There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
    Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    If it won't boot up cleanly, then you may need to try Safe Mode:
    KB17877 How to start a BlackBerry smartphone in safe mode
    There might be an updated code set from the carrier -- check them via this portal:
     http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
    Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
    KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
    The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My Blackberry Curve 8520 keeps restarting​!

    Hello everyone
    For the past 1,5 month my Blackberry randomly chooses to reboot itseld once or rwice a day. In addition the battery drains itself very quickly (barely lasts a day despite very limited usage). I bought a new battery but the problem persists. Any info would be much appreciated.
    Device info
    Your carrier: Vodafone Greece
    Model info and OS version : Curve 8520, v5.0.0.681 (Bundle 1168, Platform 5.2.0.67)
    Apps and free space
    File free 113784813 Bytes
    Did a battery pull fix your issue? NO
    Apps installed and their version if possible:
    eofficeMobileDataAlerter (version 310.907.171.758)
    Foursquare (version 3.1.5)
    LinkedIn (version 1.5)
    Player of youtube (vesrion 1.2.94)
    Quintessentially City Cuides (version 1.5)
    ScanLife Barcode Reader (vesrion 3.1.17)
    WeatherTrax (version 2.400)
    WhatsApp (version 2.6.7421)
    Numerous Blackbeery apps like App World, Messnger, Docs to Go, Brickbreaker, Messnger, App Center, Memopad, Sudoku, Tasks, Passoword Keeper, Texas Holdem King 2, Twitter, Windows Live Messenger)

    Hello MuffleSnufle,
    Perform a reload or upgrade your BlackBerry® Device Software to address the issue with your BlackBerry® Curve™ 8520 randomly restarting. For more information on this procedure see the following article:
    How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
    We hope this helps.
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

Maybe you are looking for