Blackberry Curve 9360 Frequently shutting down at random

Having some real issues with my blackberry shutting down at random. Somtimes in my pocket, somtimes when its just sitting on a table, often several times in a day. No, before you ask, its not getting unlocked and shut down by accident. Ensured its not just a low battery issue, as it happens even when it has been fully charged for several hours. When it eventually boots back up, it seems to have forgotten the time and date. It is, very inconvieniant. I am however by no means an expert when it comes to phones, as this is the first one i've had that does anything more than call and text, so any help or advice anyone could give would be greatly appriciated.
Random Details:
Provider: Orange
Model: Curve 9360
OS System: Had some real issues finding this, ill write down what i found (though its probably incorrect). 7.0 bundle 1825 (v7.0.0.400).
The only app i've downloaded onto it is sky news, and the battery has been replaced and played with many different ways to no improvement.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If your BB remains under warranty, it may be just as well to cease any further diagnostics and seek support from your warranty service provider.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My Blackberry Curve 8530 keeps shutting down

WHy does my BB Curve 8530 keep shutting down every half hour or so? And of course, it takes 9 minutes for it to restart so I am missing calls and texts many times a day. Is it a software thing that can be fixed? I am not upgradeable for another 7 months, so I'm stuck with this phone! Help?

Hi rowinchrist,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing your BlackBerry® Curve™ 8530 smartphone to shut down, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
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My Blackberry Curve unit unexpectedly shuts down -- any suggestions?

Dear BB Community
For the past week, my blackberry curve 8310 has once or twice a day shut down unexpectedly. The only way I can get it back on is to take out battery and then reboot it. At first I thought it only happened when the battery ran out of charge but yesterday it happened when I had what I thought was a fully charged battery. Not sure if this is a battery problem or something else. Appreciate the support. Thanks Steve

Hi steveadolph and welcome to the BlackBerry Support Community Forums!
You should try backing up your BlackBerry and reloading the software using the following article"
http://www.blackberry.com/btsc/KB11320
Let me know if this helps!
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry curve 9360 shuts down even when full battery

Can anyone help me pls? My bb curve 9360 phone shuts down even when almost full battery. Then when i try to reboot by taking in and out the battery, it shuts down again many times. i changed my sim card recently cos the old one spoilt. the battery drains very fast. i deleted many apps. i reduce backlighting to min. i reduce time for the screen to off. i off location services. i increased the interval for updates for my apps till very long. i noticed when it is connecting to 3G network it shuts down. and keeps shutting down upon reboot. battery runs out very fast. but can also shutdown on full battery. it also auto shuts down when i am using apps or connected to internet. Can pls help to resolve? Thanks. appreciate.
Solved!
Go to Solution.

try
The on-device battery meter is 'off sync' with the actual battery charge. There are a couple of ways you can try to repair this...
Leave the device to charge an hours or so, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. Watch over the next couple of days to see if the charge and the battery use is in sync.
Roughly every 30 charges, deliberately discharge your battery to 10-15%, and fully charge to 100% afterwards. This will help maintain the accuracy of the “fuel gauge” on the device (your battery meter or scale).
Don’t drain your battery every day to 10-20% of its charge. You can actually expect battery problems by draining the battery. Again, to repeat, top-off your charge during the day whenever convenient – even ten minutes in the car or at your desk will give you an extra 20-25% charge.
VIA | JSanders
http://supportforums.blackberry.com/t5/BlackBerry-Curve/Blackberry-Curve-9300-Automatic-shut-down-Pl...
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Blackberry Curve 9360: How to fully turn off?

I have recently got a Blackberry Curve 9360 running on O2 UK and the latest update of OS 7 and love it, but want to turn it off over night without setting times for it to turn off and on. I have looked at many posts on forums and want to fully turn it off, as when i click the 'power off' icon or hold down the end key, it just goes into standby. when i set an alarm, it gives me the option to 'turn off' or 'full power off' but they both do the same thing. a battery pull does NOT work as it just turns on again straight away. Help me please!
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Ok, I've read what you said.
If you press and HOLD the "end call" key, far right of the trackpad, hold it for about 5-6 seconds, you should get TWO choices, power off and Full power off.
What do you see?
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Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Hello all,
I've spent some time browsing and searching this forum to avoid asking a question that has already been answered but I haven't seen a complete answer to this situation so here goes.
I have a Lenovo 3000 N100 model 0768DKU. Battery (P/N 92P1185) started not charging/not holding a change about 6-8 months ago AND the laptop now abruptly shuts down even when on AC power. From the forum I found out about the 18 month battery replacement policy but I'm just a few months past the 18 months so out of luck there. Normally I would just buy a new battery but the last few months I've been getting very frequent shut downs when the laptop is exclusively on AC power even with the battery removed! This has kept me from buying a battery because the laptop won't stay on even when it's plugged into the wall then how will a battery help?
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Would a new battery potentially solve this problem? I'm not sure how since it shuts down even with the battery removed and only the power cord plugged in.
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Hi wilkasmum
This article will guide you how to solve that problem: The browser icon is missing or not shown on the BlackBerry smartphone
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HI,
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Hi anandkulthia,
Welcome to the Support Community!
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Blackberry Curve 9360 Frequently shutting down at random

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