Blackberry Curve 9360 stuck on loading screen

So this Curve is very very new, as I just got it yesterday, but it seems to be stuck on the Blackberry loading screen, followed by the red LED light. The phone was in perfect working order until I updated the Blackberry App World, a fairly large download (~1k KB). If someone could help me sort out this problem I would appreciate it
Cheers,
Ben

Hey Kenny1991,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to bring the BlackBerry Curve 9330 smartphone back to life: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Blackberry Curve 8530 Stuck on White Screen

Hello there,
I need help!
My Blackberry Curve 8530 is stuck on a white screen with battery image in the middle of the screen with a red line accross it. The BB was working fine, but for some reason froze up, and it wouldn't respond to anything, so I took the battery out and put it back in and since then the phone is stuck on the white screen with the ddescription described above.
Just to let you know I have dwonloaded the sofware and installation loader from my carrier. I connected my BB to my PC via USB cable- the PC rocognized the device at first and istalled the drivers, but when I run the application loader it says that the BB is not connected and I have the option to connected and retry it---I did, I disconnected the USB and re-connected, tried it again, but I keep geeting the same thing. Not sure what to do next-
Can someone help me with this issue?
I appreciate any help in advance.
Thanks!

Hi thesanto,
Try the instructions in the below article.
http://www.blackberry.com/btsc/KB10144
Thanks,
-FS
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Click Solution? for posts that have solved your issue(s)!

BlackBerry Curve 9330 stuck on White Screen

Okay, my Curve is stuck on a white screen. I've taken the battery out and put it back in, but that didn't work. Also, it connects to the Desktop Manager as if nothing is wrong. I can't turn it off manually either. Any help please???

Hey Kenny1991,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to bring the BlackBerry Curve 9330 smartphone back to life: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Curve 9380 stuck on Platform screen

Two days ago my Blackberry 9380 randomly turned itself off and went the Blackberry loading screen and kept loading only until three quaters of the way, then stopping. I took the battery out three times and each time it did that, then it loaded and went to the 'Blackberry Platform 9.32.0.51' screen and has been there since. When I click any of my apps it says 'Error starting net_rim_bb_file_explorer:' Could you help fix this problem? Thanks.

Try starting the device in Safe Mode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
If you're able to startup, go to Options > Device > Applications and delete the last few third party apps or themes you might have installed.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry curve 8520 stuck at a screen after boot

The Blackberry is stuck at origial Blackberry smartphone screen

after updating BBM. i rebooted as required. A few hours later i noticed the spinning circle thing that means the phone is busy was visible, and the "secure connection" message came on screen, usually associated with a Wi-fi connection, even though the wifi was turned off on connection manager. As all this was freezing the phone or slowing it down from regular use (i.e: texting and calling) i did a battery pull. After the boot finished on the black blackberry scren i got the screen for my service provider (O2). This is usually followed by the "verifying security software" screen followed by SIM Pin entry but it did not go there. Have done several battery pulls since, tried booting whilst connected to BB Desktop, try using the 'AppLoader' option as instructed ("c:\program files\common files\research in motion\apploader\loader.exe" /nojvm) zand left the phone for 5 HOURs which it appeared to have frozen on the 1st stage on laptop. after accidently disconnecting device from laptop, the AppLoader continued before saying all updates on the device were succesful. Tried to reboot. Same original problem. Stuck on service provider screen before verifying security software and asking for SIM Pin.
Clearly this is a RIM issue with an app update AGAIN and my phone appears to be **bleep**ED! Not for the 1st time. it only occurs when its a BLACKBERRY APPLICATION, not other app providers, such as facebook or whatsapp for example. Basically Im sick of this phone, Always freezing, not booting, or doing stuff in the background that affect NORMAL OPERATION like making calls! (What if there was an emergency for example? I cant do a 999/112 call cuz my stupid "smartphone" is stuck doing something i dont need it to or not even switching on! Yea thanks RIM/Blackberry or whoever you **bleep**ing are! PS: clearly I AM **bleep**!

Blackberry Curve 8520 stuck on reboot screen

This morning I updated two apps via BB App World, which then prompted me for a reboot when they were installed. I said yes and it began rebooting, but the bar got stuck at 2/3 full. I pulled the battery and tried again, and the same thing happened. I left it for about an hour but there was no change. I borrowed a USB cable from a friend with the same model phone as me, reinstalled Blackberry Desktop Software (this is a new laptop), and plugged my phone in with the intention of firstly backing up my data and then reloading the software.
I tried with the battery in first, but the pop-up told me that it couldn't communicate with the phone as it was still rebooting or the battery is dead, etc., and there was no point me clicking 'retry' because the phone wasn't going to ever finish rebooting, so I removed the battery and retried, and got as far as entering my password. I hit the update button, it starts checking for Device Software updates, but it tells me that there was an error and that I should make sure the phone has completed any start-up operations...which it can't do. At this point there's a battery symbol on my phone screen with a red cross over it.
I've also tried starting my phone in safe mode with the intention of just removing both of the apps I updated this morning, as I assume the problem is with one of them, but my phone won't actually start in safe mode. I have no idea what to do at this point! Please help.

The Research In Motion folder wasn't in Common Files but was in Program Files (x86), but there isn't a subfolder called AppLoader, or a program called loader.exe!
Here's what I can see.
And then these are the subfolders.
I've done a search for the program and it isn't in any of the folders.

Curve 8520 Stuck On Loading Screen

please do help
MOD EDIT: Subject changed to reflect a new topic
gtyms

Hello!
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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MY BLACKBERRY 9850 IS STUCK ON LOADING SCREEN

PLEASE I NEED ASSISTANCE

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Hi, I am unable to boot Z10, stuck on loading screen at 99% after a few hours. I did not try to update, nor load any other OS versions. Running a Bell Canada 10.1. Tried to pull battery, leave phone boot for 5 hours, still stuck on 99%. I tried plugging it in BB Link and computer will not recognize it.

dazedandconfused wrote:
Every option Im seeing is telling me Im going to lose my data... is this true? I know with other phones ppl are able to mount the device as if it were a hard drive and pull content from it... is this not possible with the Z10? Thanks...
I understand you are frustrated and seeking solutions, but please don't double and triple post your inquiry.
I've answered your thread already, here:
Re: Z10 stuck on loading logo on starting up
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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My playbook is stuck on loading screen

ive tried every solution to fix this thing and having no luck i had to buy a new one cause this one was borrowed it was not droped or soaked it just froze on a game and after i tried to reboot noting happeded and i checked if it was fixable they saif the moddle i had was p[ast the freee send in thing my gf just got this **bleep** thing on christmas like what the **bleep** you guys if nothing is done i will be doing some serious anti blackberry posts on youtube and one will be me smashing this playbook into a million pieces and burned

I too having problem with PB stuck at loading screen.
History:
My daughter was using PB and youtube app could not play the video,
I close youtube app, try to start it again,
PB won't open youtube app, it bring up those last used app screen.
I try open up different apps and all to the same result (it open up screen with last used app).
I try restart PB,
it got stuck at loading screen, and went to sleep after a fews minutes,
i start again and it just stuck and went to sleep again,
I hook up power charger, let it charge and turn it on again still stuck at loading screen,
with power cord connect it does not goes to sleep (i forgot it and it stay on for half a day and the PB get really warm)
just start browsing the forum
will try out a few thing when i get home today
- hold down volume + and - while power on
- hold down power for a long time
and anything else i will find then forum from now till then.
edit:
will try this, as someone got it
quote "I forced update on it using desktop software, and I got past welcome page!"

Can't connect my blackberry curve 9360 to my internet home router

hey everyone, so I have a blackberry curve 9360 and I wanted to connect my blackberry to my home router while I'm at home, but away from the computer, so I did this:
-I went to Manage Connections
-I went to Wi-Fi Network
-My network at home, which is my saved network, shows up and I click on it
-instead of asking for a passcode even though it shows that my home internet is locked, it immediately starts trying to connect to my internet, and then says "Failed to authenticate against the network"
Since this happens ALL THE TIME, I went to "other ways to connect", then "Wi-Fi Protected Setup" and I see that the two options are "Press button on router" or "Enter PIN into router."
So I clicked the first choice and it tells me to press the Wi-Fi Protected Setup button on my wireless router or its administration screen. That will probably get my internet working on my Blackberry, but I have no idea what this is asking
Someone please help meee!

1. Delete the saved home WiFi network from your BlackBerry saved WiFi profiles.
2. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
3. Reboot your WiFi router (unplug the incoming internet cable and the power input for a minute, reinsert both and let it the router restart.
4. On your BlackBerry, return the WiFi setup and select your home router name when it sees it. If you asked again for the "Press button on router" or "Enter PIN into router." methods, click your escape key once and you should go back to be able enter the password for your router.
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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I cannot find the internet browser icon on my blackberry curve 9360

Hello everyone, I'd really appreciate some help please!
I cannot find the internet browser icon on my blackberry curve 9360.
I've gone to options, Device, Advanced system settings, opened the Host routing table, hit the menu key and chosen register now. I get message saying "Registration sent!"
What do I need to do now?
Many thanks in advance.

Hi wilkasmum
This article will guide you how to solve that problem: The browser icon is missing or not shown on the BlackBerry smartphone
Good luck.
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• If your issue solved, mark the best post in your thread as Solution

Pdf file support in Blackberry curve 9360

HI,
Can anyone tell me whether a PDF file can be opened in Blacberry Curve 9360? ??
If i transfer any PDF file from my Pc to my Blackberry phone 9360 can it be opened???

Hi anandkulthia,
Welcome to the Support Community!
PDF files can be viewed as attachments on your BlackBerry® Curve™ 9360 smartphone but native PDF file viewing is unsupported. You may be able to find a 3rd party PDF viewer application in BlackBerry App World™ storefront that might help with this. http://bbry.lv/bM0QK5
Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Windows 8.1 RTM stuck on loading screen

HP Pavilion g6 2100sy
I have problem Windows 8.1 RTM stuck on loading screen (clean install).
No updates, drivers or programs not installed. Windows 8 works perfectly.
Please help.

Hi,
I'm facing the same problem here with my HP Mini, if you have a keyboard (USB) or a mouse, try to remove them & restart.
In my case this doesn't work, but it can work for you.

Blackberry Curve 9360 stuck on loading screen

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