Blackberry Curve Account Settings!

I recently bought a blackberry curve 8320 from ebay and the seller gave me the account login which was fine and i set up my emails which worked great. I then changed my email password and my emails stopped coming through. I tried to change it back and they still didnt come through so i tried login in and i cant remember the login details the seller gave me. Is there a way i can either find out what they were or reset them? Please help im lost without my emails LOL? I am on the Orange network if this helps? Many thankss

Try deleting the mails account and reinstall it again
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If your issue has been solved, please mark the post was solved.

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Changing user name on email account on blackberry curve

Hi, new to this so excuse me if i'm being a bit dumb.
My ISP has moved my email account to an imap server. The email now has a different username and password, although still the same email address. the emails are now not coming through to my blackberry curve 9300. I've tried to change the user name (in settings, email, login info) but it won't let me edit the field. Should i delete the whole account and start again? They are coming through on my 02email address but that's not very useful to me.
help!
thanks

Hi kates123 and welcome to the BlackBerry Support Community Forums!
I would recommend removing then re-integrating your email account from the email setup. The BlackBerry® Internet Service will gather the proper information during integration.
Thanks.
-CptS
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My internet settings for blackberry curve

i have a blackberry curve 9520 i have been having internet problems so i contacted vodafone the man said try and reset your internet settings , the problem is i dont know how to do this can you help?

Hello!!
And you let him get away with that? Really? You PAY them for your support, and they didn't provide it to you.
My guess...
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support...and this time don't let them fob you off so easily.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help with Internet Settings for Blackberry Curve 8520 On Orange Pay-Monthly

I need help with my internet settings I'm currently on Orange Pay-Monthly and have recently bought a second hand Blackberry Curve 8520 which is unlocked but used to be on 02! I don't have a clue on what to do or where to start all I know is in the top right hand corner where the signal bar is it says GPRS and WIFI ! I don't want WIFI as I don't have a wireless connection and would like to get the settings for my curve so I can browse the internet and go on Facebook etc and BBM!! I've clicked on the internet logo in the menu bar but it just say's hotspot browser.. but wont let me browse!! Some one please help me !!

Hey BaByPaW1990,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You can get your APN settings from your network service provider, also make sure you have a BlackBerry data plan.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Can't create a personal email account on my Blackberry Curve 8520.

I cannot create an personal email account on my Blackberry Curve 8520. I’ve already followed some of the instructions from this forum and on the main website of Blackberry but still can’t create an email account for my phone.
These are the steps I’m doing when I’m trying to create and email.
From the home screen, go to Setup.
Click Setup Wizard.
Click Email Setup.
But when I’m in the email setup, the only option I have is the “I want to use a work email account with a Blackberry Enterprise Server.
I don’t have the option of “I want to create or add an email address”.
Now, how can I create a personal email account on my phone?
I hope somebody can help me in my problem.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Setting up Google Apps email account on Blackberry Curve

I have been trying to set up google apps email account on my new Blackberry Curve. I have no issues setting up my personal Gmail account but cannot get it to accept google apps account which I use for business. Help.....!
Leisa Borges

Lisa,
How are you setting up your email account? Are you using your carrier's BIS website or do you mean with the Gmail application for Blackberry? What phone model do you have 83XX and what OS are you running on your phone (go to Options>About) -- 4.X.X.XXX?
Provide a little more info on what exactly you did and I'm sure somebody on these forums will be able to help you out
Cheers,
Kijana
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1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

How to upgrade firmware on Curve 8520 from v4.6 - v5 (don't have active Blackberry service account)

Hello
I have a Blackberry Curve 8520 runningt v4.6 formware. I see5.0 Bundle 1168 (v5.0.0.681 firmware is avaiable, platform 5.2.0.67), but I can't install it because I don't have an active service account. I get that error when I try upgrade it using USB cable and the Blackberry desktop software.
Any ideas how to upgrade or create and register one of these active service accounts?
I need to upgrade so that I can use USB MTP (which is not present in the current v4.6 firmware)
Many thanks
rich

Hi and Welcome to the Community!
From your post, I cannot quite tell the specific process you are attempting...so I will give you everything...
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6) Disconnect your PC from the internet and turn off all radios on your BB (consider also removing the SIM...not likely necessary, but just in case)
76a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
7b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 7a or 7b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Curve 8330 Email Help (MS Exchange)

I am currnetly working on the Blackberry Curve 8330. I need to configure this phone to work with Microsoft Exchange. I need to somehow access the advanced settings of the phone so i can put in the IP address of the Server, so i can receive emails from the Exchange.
If anybody had any ideas please let me know.
Thanks
Solved!
Go to Solution.

Hi and Welcome to the Forums!
If you are attempting to configure it for BES, then I suggest seeing your BES admins as they control the activation process.
If you are attempting to use your firm's internet-facing OWA and use BIS, then use these instructions:
KB03133 How to associate a Microsoft Outlook Web Access email account with a BlackBerry Internet Service account
If you have some other configuration, please let us know what it is so that we can guide you better.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Wireless Sync of 2 Blackberry Curve to same home email

My wife and I use a common email address at home via Comcast. We want to buy two Blackberry Curves to have this primary email and calendar while on the road. Can we sync to the same email account via wireless so we both get the email copies (or see what is on the server) without using the desktop sync system. My understanding is desktop sync only syncs at the PC and not wireless, which seems somewhat useless when on the road. I may have this incorrect however. My desire is to have all Comcast Server items be sync wirelessly.
Of course, I will have to change my Comcast settings to leave emails on the server even after we open the home Outlook application and the emails download to our PST file. My thought is the either Blackberrys could delete (manage) the email on the Comcast Server via wireless, but a second item will be downloaded to our permanent PST...if of course this is downloaded first before the Blackberrys delete the item on the comcast server.
is this possible?
New Dude

this should work, however I have never tested it. However it will ONLY work for email, and of course as long as you have outlook closed or have leave a copy on the server check marked in outlook.
as for calendar, that will have to be synced through wire, however you can do a sync while you are at home, then while you are away and create a new entry, just send an invite by email to your wife so she has it too, then sync them all when you get back

BlackBerry Curve 8900 Locked - Not Accepting Password - I'm Original/Only Owner of Device

Hello - I'm brand new to this Forum. I've had my Blackberry Curve 8900 since September of 2009 (original owner) and this is only my second problem with the phone. (My trackball gave out last July, but I had it fixed and it is good as new).
Anyway, I received an email this morning to update the password for my email account (Hotmail) and I updated via my settings on the phone. Then 10 minutes later my phone locked and asked for a password. I recently updated my Blackberry ID password and received a confirmation. Now when I enter this password into my phone to unlock it...I keep getting the message that it is "incorrect" and how many tries I have left out of 10 (it says information will be erased if one more wrong attempt). I already have done this 9 times and it keeps getting rejected. I only have one attempt left and I'm extremely frustrated. Isn't this password the same as the BlackBerry ID password? What else can I do? Help! Now all I can do is make call & receive calls. I'm unable to check email or text messages since phone is locked. Please help!

Hello FlowerChick,
Welcome to the forums and sorry to hear about your issue.
Before you made any changes did you use a password to lock your device? If so then this would be the password you need to enter. Hope this helps. Let us know if we can help out in any other way.
-SR
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Blackberry curve 8520 - can not connect onto internet

Please help
my blackberry curve 8520 O.S 5 can not connect onto the internet. It shows my wifi as connected but i can not use BBM or web browser. What can i do?

OK, here's the direct link:
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02830
And a copy of the page:
Background
Service books for the BlackBerry® Internet Service might need to be sent to your BlackBerry® smartphone for one of the following reasons:
One of the service books is out of date
The BlackBerry smartphone service book database has been cleared
The original service books did not reach the BlackBerry smartphone
Note: When you log in to your BlackBerry Internet Service account and change your personal identification number (PIN), a new service book is automatically sent to your BlackBerry smartphone.
The service books can be sent to the BlackBerry smartphone using one of the following methods:
Method 1
The BlackBerry smartphone user can send the service books from the BlackBerry smartphone.
For instructions, see KB15402.
Method 2
The BlackBerry smartphone user can send the service books when logged in to the BlackBerry Internet Service web site.
Go to your wireless service provider’s BlackBerry Internet Service web site and log in to your account. For instructions on how to log in to the BlackBerry Internet Service web site, see KB03087.
In the Settings menu, click Help.
Click Send Service Books.
Click OK.
Method 3
A wireless service provider representative can send the service books to the BlackBerry smartphone. Contact your wireless service provider for more information.
Back to top
Environment
BlackBerry® Internet Service
Back to top
Additional Information
A service book is created for each email account you have set up with the BlackBerry Internet Service, including your BlackBerry email account. Each service book appears on the BlackBerry smartphone as <account name> [CMIME].
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Curve 8330 Not Receiving AOL Emails

About 2-3 days ago, my Blackberry stopped receiving AOL emails which also includes my Facebook notifications. My Yahoo emails come through fine.
Please list as many suggestions as possible that I can try to fix this.
I have requested access to my email settings as I have forgotten my password but I have not received my password via my Blackberry - my Yahoo account is my main email account.
This is frustrating - please help!
Solved!
Go to Solution.

alessandra wrote:
I have a blackberry curve too and have not been able to receive any aol emails on it since Nov 12. I have called TMobile and Aol multiple times, rebooted the bberry, reconfigured the whole thing etc everything possible and it is still not working. I can send aol emails and send and receive non aol emails.
I am now thinking of switching to iphone since nobody seems to be able to fix this issue. Can anyone help? Thanks,
Hello,
If I had a penny for every time someone made that threat. It is so fun, is it not? One of the benefits we have in this world is choice...each of us is free to do so...making threats to do so is silly, IMO. Especially in your first post in this user-to-user volunteer-contributed forum.
You already are in the formal support queue with your carrier. I suggest you continue to pursue that. They have the ability to escalate your case all the way into RIM. You should be asking for that.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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BlackBerry Curve 8330 problem opening attachments

I have not encountered any problems opening attachment on my BlackBerry Curve before, but recently I have been receiving this error message "More request cannot be completed. Service book information not found". Does anyone know what "Service book information not found" mean. What is the "Service book" and how can I fix "information not found"??
Pchmike

log into your BIS account and resend service books or use email settings on your BB to push service books.
if you are on BlackBerry server, have your IT re-push service books for you.
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

Switch b/w edge and GSM on Blackberry Curve 9380

Hey few days back I bought Blackberry Curve 9380. Basically I'm new to Blackberry Universe.
Generally when I'm at home, I prefer to use GSM only coz I have Wi-Fi. But when I swtich off data usage, connect to Wi-Fi, the Browser and other internet applications say that they are unable to internet.
Also guide me how to switch b/w GSM & edge network...
Solved!
Go to Solution.

First Your need BIS - Blackberry Internet Serives subscription from Vodafone IN, this is the unique feature which seperates other mobile devices from Blackberry.
Browser, Facebook,twitter and all other apps require BIS subscription. Only appworld will work in Wi-Fi mode.
You can change the Browser settings to Hotspot to work in wifi, but i think in OS 7 it will detect automatically.
if you have BIS subscription 3G is free.

Need help with a Blackberry Curve 9300, please...

Hello, everyone, I had a look around the forum and came across a post which offered advice one what to include in questions, so I have tried to include the info below.
Device info
Your carrier: Unlocked (was using Virgin)
Model info and OS version (Go to Settings, then Options, then about): Blackberry Curve 9300, OS 6
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 60%
Did a battery pull fix your issue? No
Apps installed and their version if possible. (Go to Settings, then Options, then applications): None, only the ones that come with it after reset to factory
BT device model/version (you will have to look at the BT device): Don't know what this means
When writing your question
Any other details that would help us out with your issue: This was my teenage brother's phone, which since has been given to me. The phone was severely mistreated; thrown around, stepped on and chewed. The battery had to be replaced as well as the middle chassis and the front and back cases along with the keyboard, bottom clip and screen.
Good description of what is really wrong and how to reproduce if possible. Details of what you did before: I managed to get it working after I had replaced everything listed above, but it will not charge using the cable. I have to keep taking the battery out and plugging it in seperately to charge, then putting back in the phone. This is after replacing the cable as my brother broke that too, so it's not the cable. He's damaged the data/ charge port.
The camera will not work, but at the moment I am not looking for a solution for that. The error is: "Could not start the camera. Close other applications and try opening the camera again". No applications are open and the OS has just been updated to the most recent version. For this reason, I think he's managed to break that too and it would need to be replaced if that's possible.
My issue at the moment... My mother, as you can imagine is furious with him for trashing the phone she bought him at about £250 when it was new a couple of years ago. So, as I have managed to get it to turn on and pick up wi-fi, she has said I can keep it. I am on Virgin Mobile and this phone is unlocked. It will not pick up any network even using my Virgin SIM card which works fine. My brother was also using it on Virgin.
I can use it with wi-fi and have already contacted t-mobile and Virgin Mobile to make there there's no problem with them. There isn't. The number has been put under my ownership and the phone registered to me now. It is not blocked or blacklisted, yet, only comes up with SOS for network.
Because of this, they and the local phone shop think he might have damaged the antenna inside. I am an iPhone user, this is the first time I have used a Blackberry, so I have no idea - can the antenna be repaired by myself?
Or, given that the camera doesn't work either/ needs replacing, would it just be better to get a replacement using my contents insurance? I am unsure which would be cheaper, to get the parts and try and fix it myself, or pay the excess for the insurance.
Advice appreciated... Thanks in advance.

Hey MaggzieP,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This KB article will determine if it is a software or hardware related issue for the camera: www.blackberry.com/btsc/KB15544
Also if you tried more than 1 SIM card in the BlackBerry Curve 9300 smartphone and it still shows SOS, this could be hardware related as well.
For all repairs, I can only suggest checking with the point of sale or network service provider for further options.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Curve Account Settings!

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