Blackberry Curve password issue

My daughter just got a Blackberry Curve. She set the password and then she wasn't able to log back in. When she tried to enter the password, it actually showed the password in the field not asterisks. She talked to a Verizon Wireless person and he wasn't much help. He told her to let the Blackberry reset which she did. She tried setting the password again and she got the same results. The V. Wireless person said that shouldn't happen - I've never heard of that - go to a Verizon Wireless store. Has anyone had a similar problem?
Frustrated in Maryland
Solved!
Go to Solution.

If the device is less than 30 days old. Go back to the store and tell them you have a 30 DOA. Go to customer service, you don't need technical support. Sounds like faulty software and you shouldn't have to reinstall it or anything like that. Don't let them give you a FRU or field replacement unit. You will get a new device if it's 30 days or less old.
John
Stevie Ray! 1954-1990
** Don't forget to resolve your post with the accepted solution.

Similar Messages

Blackberry curve password issue with alt

Hi,
can any one please resolve this issue.
I had set my password in lowercase alphabets, I am not sure what went wrong that after my phone got locked I am able to enter only special character, I tried 4 time and after that I get an option of entering "blackberry", now I am stuck here.
The concern is that the alt key is enabled, I see the alt icon on the right top corner of my screen, and now when I am trying to enter alphabets its not allowing me too...
How do I go about this...???

Are you saying the ALT symbol is stuck on in the upper corner?
Leave your BlackBerry powered ON, remove the battery and replace to reboot.
Upon reboot, is the ALT icon still there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z30 Blackberry ID password issue

Hello, I just got a new z30 unlocked phone. In Settings > Blackberry ID it still shows Email not confirmed after resetting my password many times. I get a pop up box to enter user id and password but I am not getting anywhere (another error pop up box is no coming up) yet on my computer I am able to log into the Blackberry ID just fine. Can you please help? Thank you.

It is possible your phone was used by someone else with another account. Many of these phone bought online, or from non authorizied dealers for Blackberry can be returned phones, or refirbished, and etc., that were activated on previous accounts.
Wipe the phone and re-install the operating system to start with. If you cannot create a new account for your phone and then properly apply it, then the phone has issues, or your service provider is not allowing Blackberry service to work properly.
Jerry G.

Blackberry Curve 8530 issues

Device info
Your carrier: Koodo Mobile
Model: Curve 8530
Apps and free space
Free Space: 108451598 bytes
Did a battery pull fix your issue? = NO
The setting for Mobile Network to adjust to either "Auto or Home Only" is not on my phone anymore. It literally was there yesturday and now its gone.. How do I bring it back? i've done the restore and software install and still nothing. I was even on the phone for a few hours with my provider trying to figure it out. Please Help!
Also my Blackberry Maps icon is nowhere to be found either! Its in the application list but not anywhere on the home screen or within other folders.

Shibby175 wrote:
Does anyone know if there is a toll free number to call Blackberry direct?
Seems like they only have a corporate number for ppl who subscribe to thier service.
There is no such number. ALL front line support for BBs is provided by the carriers and authorized resellers. They have the ability, at no charge to you, to escalate all the way into RIM for cases that require it. But, they are responsible for dealing with all front line support of BBs. If you wish formal support, that is your channel.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry ID Password Issue

My phone ID doesn't recognize my password but it does on my computer. What's strange is it doesn't lock me out when I put in my password on my phone. I click "verify" and nothing happens. Just like I didn't enter anything. Anyone have a suggestion? I have only had the phone a week. Maybe a glitch?

It is possible your phone was used by someone else with another account. Many of these phone bought online, or from non authorizied dealers for Blackberry can be returned phones, or refirbished, and etc., that were activated on previous accounts.
Wipe the phone and re-install the operating system to start with. If you cannot create a new account for your phone and then properly apply it, then the phone has issues, or your service provider is not allowing Blackberry service to work properly.
Jerry G.

Blackberry Curve 9320 issue

Hi, please can someone advise - every day my emails and whatsapp messages stop coming through. About 6 times a day I am having to go to host routing table to register with the wireless network then everything works fine for a short time then I have to do it again. I called 3 who were no help and told me to do the exact same thing. This is my first blackberry so I'm not too familiar with it and dont understand re service books etc. I would be grateful if someone could suggest something else to try! Many thanks for your help

Hello cj1979
Welcome to BlackBerry Support Forums
Battery pull restart is always the best practise we should always perform for such issue , Do it removing the battery while your device is Powered On wait for a min. then reinsert it back , rebooting in this manner fixes most glitches within our device .
Again , if you're constantly having issues with recieving email then try those steps in the same sequence , it may help :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Delete and Resend your Service Book
KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After reboot please check if it helps .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry curve syncing issue error message KB19454

I have experienced this problem for some time now. It was syncing no problem and then one day this problem reared its ugly head. I read the few solutions offered elsewhere and here but none of them have helped me: I have rebooted my BB Curve several times and I also wiped the device a couple of times, and started off from scratch, but to no avail. HASSLE! Reinstalling apps and everything else.....It seems all the trouble started when I downloaded RIM's newly minted just for mac's Blackberry Desktop Manager. Wonderful. If a person could sync wirelessly (without having to purchase Missing Sync, and I see it has similar problems) perhaps I could get around this problem)
Actually, the recent error message is the most information I've gotten. Before I just got that that the device was not recognized. I tried gassing BB Desktop Manager altogether and going back to the Palm desktop, but now my Palm Desktop doesn't work either.
It's almost as if the cord is loose, so I tried a different cord, a different port, but that didn't do anything either. I really like the device, but perhaps a change is in order. A Palm Pre maybe? an iPhone that doesn't argue with my mac? So any other ideas

If you don't know where to find these two items, it will probably be a good idea for you to at least glance through the iPhone user guide.
The Info tab for your iPhone sync preferences with iTunes is availlable where the other tabs for your iPhone sync preferences with iTunes are located. With your iPhone connected to iTunes and available under Devices in the iTunes source list, select your iPhone under Devices in the iTunes source list to make the Info tab and all other tabs for your iPhone sync preferences with iTunes available in the main iTunes window. This is where you make your selections for the various items to be synced or transferred to your iPhone.
Under the Info tab for your iPhone sync preferences with iTunes, deselect sync email accounts followed by selecting Apply. If you have already created and are accessing your MobileMe account on your iPhone, this does not need to be selected under the Info tab for your iPhone sync preferences with iTunes.

Blackberry curve 8530 wont accept password

I have had a blackberry curve 8530 since march and it is now july! Everything has worked until now when i tried to install the desktop manager and it wouldnt accept my password. I tried 10 times and now it says "last attempt" and i don't want my phone to reset everything! Pleas help me!!!! I don't know what to do!!! (P.s i haven't backed up my phone!)

Hi 85curve30,
If you have any numbers in your device password and don't hold in the Alt key when entering them on the device, try entering the corresponding letters on those keys on the PC when it asks for the password for your connection to the Desktop Software.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

BlackBerry Curve 8900 Locked - Not Accepting Password - I'm Original/Only Owner of Device

Hello - I'm brand new to this Forum. I've had my Blackberry Curve 8900 since September of 2009 (original owner) and this is only my second problem with the phone. (My trackball gave out last July, but I had it fixed and it is good as new).
Anyway, I received an email this morning to update the password for my email account (Hotmail) and I updated via my settings on the phone. Then 10 minutes later my phone locked and asked for a password. I recently updated my Blackberry ID password and received a confirmation. Now when I enter this password into my phone to unlock it...I keep getting the message that it is "incorrect" and how many tries I have left out of 10 (it says information will be erased if one more wrong attempt). I already have done this 9 times and it keeps getting rejected. I only have one attempt left and I'm extremely frustrated. Isn't this password the same as the BlackBerry ID password? What else can I do? Help! Now all I can do is make call & receive calls. I'm unable to check email or text messages since phone is locked. Please help!

Hello FlowerChick,
Welcome to the forums and sorry to hear about your issue.
Before you made any changes did you use a password to lock your device? If so then this would be the password you need to enter. Hope this helps. Let us know if we can help out in any other way.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Issue with Blackberry Curve 9220

Hi,
I have a problem with the blackberry curve 9220 joy stick or laser (do not know what to call it exactly - phone terminology). I could see the laser light while switching the phone ON and then later it disappears. Due to this I'm unable to navigate the screen through the joy stick. This is becoming very difficult to make phone calls nor for any usage per say. Is there something wrong and needs an urgent attention?
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
I really love this phone and wanted some solution to make it work.
Need help
Thank you
Elvin Sam
Solved!
Go to Solution.

Hi Welcome to the Community!
elvinsam wrote:
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
Up until that point, I thought that I would have useful advice for you...but that information changed everything. There were steps to try ("the rice trick"), but they needed to be done 3 months ago...too late now. Applying power to your BB between it getting wet and doing those processes reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later (which sounds like your situation). And everything in between.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Memory Card Issue with my BlackBerry Curve 9300

Hello,
I have been using the memory card for more than a year. It's a SanDisk or a ScanDisk memory card. It's 8 GB. I didn't use the card that came with my BlackBerry Curve 9300 phone. I'm always trying to delete files or to copy files, most of them are music files from my laptop to the memory card via memory card reader.
Now I am encountering a message that I need to repair the memory card whenever I try to insert it to my phone again. And most of the time whenever the phone automatically repairs it, some files are corrupted or considered as a "lost chunk files".
How can I recover those files? And why did it happen or always happen in the first place?
According to this site, you need to reformat it: http://www.techtalkz.com/tips-n-tricks/1535-memory-card-corrupted-here-solution.html
So what I did is to copied everything to my laptop then reformatted it completely.
It kinda solved the issue but for how long will I won't be experiencing the "repair memory card" issue and the "lost chunk files" issue?
Do I need another program to reformat the memory card and not to use the one that comes with every windows computer?
Does using a memory card reader or using a memory card adapter (for the microSD card) corrupts the memory card?
I have been researching on how to completely recover the files but I'm a bit confused.
There are a lot of recovery programs out there.
Can you guys help me out here? Thanks.
Here are the researches that I made:
http://www.diydatarecovery.nl/chkmate.htm
http://forums.crackberry.com/blackberry-torch-9800-f209/torch-freezes-media-card-corrupted-627384/
http://www.berryreview.com/2009/01/08/tips-tricks-recover-files-from-a-corrupted-sd-or-microsd-card/
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Media-card-corrupted/td-p/1181945
http://www.squidoo.com/recoverphotosblackberry
http://www.ehow.com/how_2129153_retrieve-pictures-corrupt-memory-card.html
http://panasonic.jp/support/global/cs/sd/download/index.html
http://www.datarecoverybook.com/drb/usb-drive.html
http://www.cgsecurity.org/wiki/TestDisk
http://www.memorycardrepair.org/memory-card-repair/downloads.html

vikram82 wrote:
Tried a couple of things. Still my issue is not resolved
I think you should try each and everyone of the solutions suggested in the link I provided, given that it covered both harware and software suggestions. And always reset the device by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2 after each step.
See if that resolves the problem.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Blackberry Curve 8530 text issues, please help!

I have a problem opening some texts on my blackberry curve 8530, most of the texts i get are threaded and i can read them fine. When I get texts from certain people and i open it, its just black and i cannot see any text so I have to forward the text to my phone to see what the person has texted me. Then i have to delete the text i forwarded to myself otherwise it wont work the next time i send another fwd text to myself to see what they said. It happens consistently with the same people in my contact list. Most people are fine, but theres a few people i text that this happens with and it happens every time they text me. Ive looked through settings and I have no idea how to fix this or how to change it. Its getting really old to have to fwd the texts people send me back to my phone to read them every time they text me. Can anybody please help me????? It would be much appreciated. Please please help me with this or explain to me whats going on with it. I have no other problems with my phone other than my screen freezing up every once in a while.
Thanks so much!
Diana

Diana, the first thing I would suggest before doing something more invasive like a device wipe and restore is a simple reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
See if the issue perists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve and Facebook issues

I'm sure I'm not the only one...but I've finally decided to come here to see if anyone has an answer or solution to this problem.
I will post something via computer to my facebook page and then when I'm away from my computer I might get a response to a posting. I will then use my blackberry curve to send a response. Most of the time it works just fine...but there are times (these are the ones I'm trying to figure what's going on and what the solution is) where the response I send goes through just fine but once it hits facebook two issues happen:
1. This appears on my message on Facebook Ô when this happens it splits up the message into two seperate messages. I only see this on line.
2. when I view my Facebook page on my phone I get this message "Error encounterd during XML parse: Invalid character '&#x5' encountered. This pertty much prevents me from going any further down that particular posting on Facebook when looking on my phone.
What do I need to do to resolve this issue? Any suggestions would be most appreciated.

Hi Moun10dew,
Welcome to BlackBerry Support Community Forums.
Are you using the Facebook for BlackBerry application or browsing to the mobile site to access Facebook? This article should provide more information on the error message you are seeing. http://bit.ly/et2T8j
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

BlackBerry Curve 8520 Battery life issue and Loading icon

Hello, I have an issue with my BlackBerry Curve 8520, the problem is that it has extremely low battery life and half the time it has the loading circle thing in the middle, I first thought it was my batteries fault but after buying a new battery the loading circle thing still comes up but not as much but the battery life is still extremely low (locked or on standby whatever its called it lasts around 2-3 hours, Ive turned off my bluetooth and the problem still remains please help!

Anthony (or anyone else monitoring this thread):
So, what was the outcome of the troubleshooting session with "windycity"?
I don't have a problem with a mysterious icon; however, the anemic battery issue is exactly as windycity described: new charged-up Samsung Haven phone is on; no calls in or out; no text messages either; however, in slightly less than 24 hours, the Haven goes from having a fully-charged battery to one that's dead, or just about.
Like windycity, I bought this simple phone for my father, who just wants a phone he can make voice calls with, nothing more.
However, the sad peformance of this phone+battery has not helped me in my campaign to at least get him to dip his toes into the digital stream -- in fact, he wants me to take it back and cancel the plan!
I'd really rather not do that, but we'll need some kind of resolution to this problem first.

Blackberry Curve 3G 9330 issues.

Phone: Blackberry Curve 3G 9330
Carrier: Verizon Wirless
Software: v6.0.0.524
As far as apps and items on the phone i have Slype, Windows live Messenger, Slacker, pandora, Yahoo, AIM.
Aside from having these majority of them do not work. I bought the phone a few months back and I updated it to the OS 6 version. After this update things on my phone stopped working. Texts would delay for retrieval/sending and apps wouldnt work and the Blackberry App World wouldnt allow any downloads. Ive gone through all steps to allow it and set allowances for apps to do what is needed of them. After weeks of waiting and looking around Im still not seeing a second update to fix issues and bugs and my carrier has repeatedly told me that it is a software issue. I have also repeatedly done the "Battery Pull" to attempt to fix whatever it could yet nothing seems to be working. Im paying for services on this phone because i need it to do what features it offers. Yet this "Smart phone" doesnt seem to be so smart after all. Anyone have any word or advice on fixing this or when we can expect another update?

If all these things yo have done and nothing happend then plaese i suggest that downgrad the os to the os which is buitlin for your BB. And also please try to resend the service books. That will help you.
As i see that you probelms starts only when you update your OS. So plase downgrade your OS.
I hope you can understand me.
Need any help let me know

Blackberry Curve password issue

Similar Messages

Maybe you are looking for