Blackberry Curve Problems

I have a bb curve 8310. Recently it just froze on me. I bought new batteries, but it didnt solve it.. I charge it & everything, but still nothing. It only starts up to that loading page, & i really need to get my contacts out. How can I transfer them to my pc even though all i get is the loading screen on my phone?.

Hello brsinchick
Welcome to BlackBerry Support Community Forums
Please try to start your device on Safe Mode.If it allows you will be able to recover your contacts from the device.
KB17877  How to start a BlackBerry smartphone in Safe Mode.
If Safe Mode didn't work then you had to load your device OS and in that situation you will loss your data within the device.So try the Safe Mode and see if that helps.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Similar Messages

  • Need to fix some blackberry curve problems!

    Hey, guys! I am new to this forum and need to find some answer for my Blackberry phone.
    I have a Blackberry curve that seems to have some problems. Every time I attempt to plunge it on my computer, a card error would pop out and asks to format it for using. But, I still have some photos and videos that have not been backed up timely. Are they still recoverable? Do I have to format it? Do you know any way for me to firstly copy off all these photos and videos?

    1). Do not format your Blackberry phone before you’ve recovered all your stored photos and videos back. In your case, the formatting process may erase everything on your phone memory card and make your data gone permanently.
    2). Never save anything new on this phone memory card in case that any new file would rewrite your original data.
    3). Plunge this phone to your computer and download professional phone memory card data recovery program to get back all your lost data back.
    In fact, as I know, there are many similar data recovery tools that can help rescue inaccessible data back form a “Not Formatted” phone memory card, especially some phone memory card data recovery freeware, such as 4 Card Recovery Freeware, Recuva and TestDisk, etc.
    4). Format this phone after the successful data recovery process to see whether the card problem can be fixed.
    5). Never forget to back up everything important at least on two cards or drives in the future.
    Good luck！

  • Blackberry Curve-Problem with MSN Instant Messenger HELP!

    I have the MSN Instant Messenger downloaded to my blackberry.  I can send messages out and the recepient receives it but I'm not getting their responses back.  Is anyone having this problem and if so, did you find a solution?  I had contacted my service provider and wiped my phone and reinstalled the application but it still doesn't work.  The weird thing is that it was working but all of a sudden stopped.

    yes, this has been an ongoing issue since about october of 2008. however i can't get anyone to help with it . vendor or rim
    Message Edited by andy1974 on 03-12-2009 10:12 PM

  • Blackberry curve problem

    hi, as i am relatively new to blackberry world i have encountered a problem recently that is really annoying.  firstly my 's' key stopped working or would work erratically, then if i left my phone alone for about 30 seconds it would lock the keyboard and the only way that i could get back to texting or anything was to press the mute button to unlock, and now this morning nothing is working.  no buttons at all.  please somebody help

    It sounds like what I have seen multiple times on a device with moisture damage.
    Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
    1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
    2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
    3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
    4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
    Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
    *Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
    *On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
    *On the dashboard of your car on a sunny day
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Multiple recurring blackberry curve problems

    Sometimes when I'm doing anything - could be writing a text, could be online, anything - it suddenly freezes and a little black box pops up in the centre of the screen loading the page. Sometimes I've just got to leave it for ages, usually have to close whatever I'm doing.
    Also, I can't access some texts. I can only see the last three texts in a conversation. It's important that I get to see the rest of the conversation, but whenever I scroll up it freezes and I have to back out and go in again, and it freezes again.
    Any help?

    Battery pull first and some of these tips may help you:
    http://crackberry.com/blackberry-101-how-free-memory-your-blackberry-smartphone
    http://www.bbgeeks.com/blackberry-guides/clean-up-your-memory-for-an-optimized-blackberry-883589/
    The main thing for me is to not have any applications installed thats not being used.  More information on how to delete them:
    http://helpblog.blackberry.com/2011/07/how-to-delete-blackberry-apps/
    Sent messages can also build up on the device.  Deleting them is an option too.
    http://www.bbgeeks.com/quick-tips/find-sent-messages-on-your-blackberry-882665/
    You'll notice some duplicate suggestions in the links, but I'm trying to get you as much information as possible.
    Please click the Thumbs Up icon if this comment has helped you!
    If your issue is resolved, please click the solution button on the resolution!
    Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

  • How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

    HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!!
    There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
    Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    If it won't boot up cleanly, then you may need to try Safe Mode:
    KB17877 How to start a BlackBerry smartphone in safe mode
    There might be an updated code set from the carrier -- check them via this portal:
     http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
    Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
    KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
    The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Twitter and BBM Problems on new Blackberry Curve 9220

    Hi Everyone!
    I just bought my new Blackberry Curve 9220 from Globe (A Philippine Service Provider). . So I installed the newest version of Twitter on my phone and it says that there is no internet connection even if I'm connected to my wifi. I can't upload my photos to Twitter but I can tweet and send DMs.Regarding the BBM problem, I can't connect my BBM with my twitter and facebook, it's always stuck on step 2 which says that I need to turn my radio on. I tried to connect it with the radio on but it still won't work. Please help me.
    Thanks.

    rielwagan wrote:
    I got the same problem! i can't use twitter, facebook and also internet browser even if my BBcurve is connected to my wifi, my wifi is working properly in laptops and desktop but when it comes to my bbcurve its not working why is it like that ?but when my phone is connected to other wifi routers it is working properly but my in my router   And i also got a problem when it comes to the BBM i can't see the pictures of my contacts and they also cannot see my display picture (  someone help please ( 
    Hi and Welcome to the Community!
    Please scroll up and read post 2 in this thread...there is a very important question in there that, for your situation as well, needs to be answered. Further, the other information in that post might apply to you as well.
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Curve 9300 3G: Problem with camera no flash and doesn;t take pictures

    Hi!
    I have a Blackberry Curve 9300 3G phone. Until recently my camera was working fine i.e. the camera took pics. However recently I can;t take pictures. I can access the camera screen I can zoom I can see old phots but when I click on the camera icon to take a pic there is no flash and no picutre is taken(as a side note tmy video works fine)
    Any ideas of what may be the problem? Also is it a good idea to remove the battery to solve the problem and if I do so will alll my like memos, contacts etc be erased?
    Thanks a lot!
    Solved!
    Go to Solution.

    removing the battery may fix some glitches on the phone but it doe's erase files.
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • Many Recurring Problems w. new Blackberry Curve - 3 new phones in 2 months

    I got the new blackberry Curve on Jan 1, 12 and right away started experiencing problems with the texting (as I have seen many on here having the same issue as well) - I am unable to scroll through texts. Switching it to "stripes" and not "bubbles" does not help. Pulling the battery doesn't even help anymore. I've had the phone exchanged twice already and each time, have had the same issue.
    The other problem is that my internet consistently freezes on me - pulling the battery will only help for me to load the internet page fully once, then immediately stops loading after that. This is beyond frustrating and I don't see the point in exchanging the phone over and over again when clearly it is an issue with the curve itself. Please help! I really cannot be pulling my battery 20 times a day to perform the simplest  of tasks.

    Clarification to the above:
    Running chmod on a given mbox file didn't help Mail import it. It still imported a folder that's empty and that would disappear after quitting and restarting Mail.
    New mystery involving Smart folders:
    Mail was able to download mail that was on my POP server (since September). I defined a few smart folders (to identify mail from given senders). These Smart folders see some of the messages from my backup. If I try to click on one of those old backed-up messages, it says that the message "has not been downloaded from the server. You need to take this account online in order to download it." But I don't have an IMAP account. Does this tantalising hint suggest that Mail sort-of sees my messages, and if it sort-of sees them, can we make Mail really see them?
    iBook Mac OS X (10.4.3)

  • Problema blackberry curve 9380

    Hola a todos. 
    Se me bloqueó mi blackberry curve 9380 y mi problema es que conseguí el código para desbloquearlo pero no puedo ingresar  a la pantalla o menú de petición de código MEP2. Alguien me puede ayudar?

    Estimado Usuario, lamentablemente este foro es solo para el idioma Ingles, sin embargo lo podemos ayudar en el foro especializado en Español, esta es la dirección donde gustosamente lo podemos atender:
    http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
    Muchas gracias
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • TWO PROBLEMS:( BLACKBERRY CURVE 9300) 1) Unable to send/receive e-mails 2) black square with a minute hand whizzing round

    Hello,
    I have a BLACKBERRY CURVE 9300
               i would be most grateful if someone could help me with persistent problems, which ive previously enlisted the help of T-mobile to resolve but to no avail.
    1) I am unable to send/ receive e-mails, this has been an ongoing problem which seems to sort itself out for a short while then returns, i have been asked  to remove e-mail accounts from device and re-boot, and as i say works for a short time then starts again.
    2) I have this annoying black square in the middle of the screen with like a second hand whizzing round which can sometimes last ages. I was told by t-mobile this was due to not doing regular device updates, i have since done this and as i type continue to see this symbol.
    Any advice/suggestions would be gratefully received.
    Thankyou.
    Andrew Goodall

    The spinning clock is usually an indicator of low memory. Make sure you are completely closing apps your aren't using by using the close or exit option in the menu instead of just backing out of the app with the escape key. Also check your memory after you have rebooted your device. If it is still low then you may have to delete apps you absolutely don't need or use to get memory back.
    As for the email issue I am assuming you have a data plan since you have tried to fix the problem with Tmobile. If you haven't done so you may have to re-register your phone on the network and or log into Tmobile's BIS site to resend your service books.

  • BlackBerry curve 8520 connection problem

    hi guys , i have BlackBerry Curve 8520 , and i used data plan for BB for 1 day and then it ends cuz i don't have money in my carrier balance , all this is okay . But which isn't okay is that after it ended , i still can use Hotspot browser on WiFi and browse the internet but  i can't use chatting apps like Whatsapp , Zello and Viber and also BlackBerry appworld doesn't want to open,  it tells me " We cannot connect you to BlackBerry AppWorld . Please ensure that your deviceis connected to the wireless network and try again " . But which drive me crazy that when i reboot the device it works good for sometime and then this happens , Plz guys help me . and an important information , this problem is happening with my brother too he has the same device . Thx guys

    benesja wrote:
    Hello, I need urgent help, 2 days ago I got a fatal error (552) which is telling me to reload my software...
    But on top of that I have another error, I just bought a new usb-cable for my blackberry (because I lost my old one)..
    and connected it with my pc.
    All of sudden it didn't install the device software which is **bleep** me off because I can't do anything with the phone right now.
    It gives me this error in the device manager properties:
    Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
    Please help,
    Greets.
    Hi bebesja
    Welcome to BlackBerry Support Forums
    To better assist you can you provide some more details like which version of desktop software you are using ,and which version of windows you have ,and have your tried updating your windows.
    In addition you can find some good reading here regarding the error you are getting 
    1. Windows cannot verify the digital signature for the drivers code 52 
    2. Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone! 
    3. KB00125 :  Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone.
    Or simply download the latest BlackBerry Desktop Software on another PC and have a try.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • My blackberry curve 8520 have a network problem... edge isn't working

    Hello sir,
                       am facing a serious problem with my blackberry curve 8520. My mobile network is based on edge. And since 2 days GSM is shown at the place of edge and if I make a out going call, it shows " the call is Failed" and even messages can't be sent. And I get a incoming calls with out any problem, when I get a incoming cal GSM is changing to EDGE and then I can make a outgoing cal..In order to make a out going cal from my mobile I should receive a incoming cal first to change GSM to EDGE. And some times edge changes to SOS and no network is activated. Please solve my problem.

    The first thing I'd do is to get a free SIM card swap from Airtel.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Problems with Blackberry Curve GPS

    I am having problems with the GPS feature on my Blackberry Curve. Whenever I start the GPS function on Maps, all it shows is "searching for satellites. Everything is set correctly and it still doesn't do anything. I do a battery pull, then it works fine for a little bit and after awhile, it crashes again.
    I shouldn't have to do a battery pull every time I need to use this feature. Anyone have any tips on how to correct this?

    When having issues with the Vz Navigator on your Blackberry, you may need to check the application settings. Listed below are steps to ensure  your settings are correct. 
    Device Software Version 5.x
    From the Home screen, press the Menu button.
    Select Options.
    Select Advanced Options.
    Select GPS.
    Select the current setting in the GPS Data Source field.
    Select Device GPS.
    Select the current setting in the GPS Services field.
    Select one of the following settings:
    Location On
    GPS enabled
    E911 Only
    GPS disabled
    Select the current setting in the Location Aiding field.
    Select one of the following settings:
    Enabled
    Disabled
    Disabled While Roaming
    Press the Menu button then select Save.
      Additionally, you may want to update the vz navigator application on your device. I have listed steps below. 
    From the VZ Navigator home screen, press the Menu button.
    If presented with the Update screen, proceed to step 5.
    Select Preferences
    Select Advanced.
    Select Check for Updates.
    Select Accept.
    Select Click Here to Download VZ Navigator.
    Ensure Set Application Permissions is checked then select Download.
    Ensure all permissions are set to Allow, press the Menu button then select Save.
    If presented, select Yes / Replace.
    If presented, select OK.
    If presented, select Reboot Now / Reboot Later.
    The installed application cannot be accessed until the device has rebooted.
    Lastly, updating your phone to the network is also recommended once a month. This is called a PRL update and I have listed the steps below:
    To update the PRL:
    Power on the phone within the Verizon wireless coverage area.  
    Dial *228 then press SEND (this call is airtime free and may take up to 2 minutes).
    When prompted, press 2 for the option to update the PRL.
    Once completed, a confirmation message will appear to informing that the phone has been re-programmed with the new PRL.
    Press End to terminate the call.
    Power cycle the phone to complete the update.
    KinquanaH_VZw

  • Blackberry Curve 8520 MMS problem

    Hello!
    Is anyone out there having this problem with a Blackberry Curve 8520?
    My carrier is T-Mobile
    Unlimited TEXT MESSAGING and MMS.
    We upgraded to 2 Blackberry curve 8520 and had old MOTOROLA RAZR phone before.
    With the Motorola and UNLIMITED TEXT MESSAGING with MMS, we were able to send pictures to other people via MMS. After upgrading to the Blackberry Curve 8520, we can no longer send pictures via MMS. When sending a picture via MMS, it sits there with the CLOCK and gets an X after a while. I even called T-Mobile and Blackberry and they have opened up a ticket. We were able to send pictures with the Motorola phones without a DATA PLAN and just with the UNLIMITED TEXT MESSAGING and MMS. There's gotta be others out there with this problem. I don't believe it that Blackberry opened up a ticket and don't have a fix for it.
    Thank you!

    This sounds like a provisioning issue on tmobile's end.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Maybe you are looking for