Blackberry Curve, when I take it out of the case/pouch/holder it disconnects calls

Hi all,
I would be grateful for any help with this.
I have a leather case for my Blackberry, it's a proper Blackberry case with the logo.  If I receive a phone call, as I take the blackberry out of the case it disconnects the call.
This is my second case and still have the same problem
I received this phone for Christmas last year and each time I receive a call I remove from the case, it disconnects call and so I have to call them back.
I really need to get this sorted!
If the phone isn't in a case it works fine.
If anyone can help me I would be very happy!

HSingh2012 wrote : 
You pull out the battery cover, take out the battery and put it back on while the phone is on
 Yes its called a Hard Reset also known as Battery Pull Retart, We can't reload the Battery OS ,our BlackBerry Battery are Lithium -ion Battery it don't have any OS .
Prince
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