Blackberry Desktop 6.1.0.35 cannot connect to Blackberry Bold

Blackberry Desktop version 6.1.0.35 (6/7/11 bundle 34) cannot connect to my Blackberry Bold 9650 (sw ver. 6.0 bundle 2333). The previous Blackberry Desktop version (some flavor of 6) was working just fine. When I tried clicking "installed applications", the Blackberry reacted as though it were being accessed by Desktop, but after a little while, the same message about not being able to connect reappeared. I've been through the checklist of things to check for troubleshooting, and nothing has worked, even after a reboot. FWIW, I'm running Windows XP.

Another Updated, I'm getting there,
Moving .rem files to the media folder using the desktop does not unencrypt them.
Mailing an encrypted pic to myself worked fine.
I changed my camera setting to save to the media card and now I can download the ones I just took with the desktop manager so we're now ok for any future pics.
So, is there a way to get the encrypted ones down to my laptop at this point or do I have to mail them all one a time?
Thanks
Gary

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I upgraded my Airport Express from g to n and now my older desktop running 10.5.8 cannot connect even when I supply the correct password. Do I need to update the airport in the 10.5.8 system? What version is recommended?

I recently replaced my Airport Express (11g) to one running 11n. My iMac running 10.4.11 uded to work fine with 11g but now cannot connect to the 11n Airport Express. I can see the network listed and it asks for a WAP2 password, but when I supply the password it fails to connect.
Do I need to upgrade the airport software on the iMac, and to which version.
Bill Pratt

Tesserax,
Thank you for the suggestions. I tried first setting the radio mode to 802.11b/g compatible using the Option key hint that you supplied, but I got the same error message when I tried to join the network from my older Mac. (I apologize for saying in error that it was running 10.5.8, it was actually running 10.4.11--the last version that still supported Classic--and is a G4 PPC machine.)
The attempt to login to the network from the PPC machine gave me the standard log-in prompt, but I noticed that it asked for the WAP password, and my two other machines--both Intel MacBooks--get asked for the WAP2 password. The first time I noticed this I was still thinking the "error in trying to join the network" was a function of the 802.11n setup.
When your first suggestion didn't work, I reset the base station back to the original 802.11n (b & g compatible) but got the same error message--asking for a WAP password--so I went back into the setup, and selected the WAP/WAP2 Personal menu selection, restarted the base station, and was able to successfully join the network!
Your tip led me to the right place to fix my problem, Thank You,
Bill Pratt

Cannot connect to wifi on desktop computer w/ Windows Vista

So as stated above, I cannot connect to the Airport Extreme wifi with my Sony Vaio desktop computer. My iMac, iPhone, PS Vita, and all other device can connect to it easily, but when trying to connect to the internet using my Sony Vaio desktop, I cannot. At first it showed up on the list of available connections, but then after calling TWC, they did something and it let it connect to the internet "with limited access". But after my father tinkered with it to try and give the computer full access, it cannot connect again.
In short: My Sony Vaio desktop computer running Windows Vista cannot connect to my Airport Extreme. So could anyone please help?

Did you try plugging in by ethernet?? Just to be sure there wasn't some fundamental issue.
If it works by ethernet and not wireless, then this is not at all unusual. Vista has the worst wireless drivers ever developed along with the worst wireless management.. an upgrade to XP or Win7 is strongly encouraged. .either direction is an upgrade.
Make sure the AE has all SMB compatible names..
Short, no spaces and pure alphanumeric. Do not use apple names with spaces and apostrophe.
Use wpa2 Personal security with a password of 10-20 characters again pure alphanumeric.
Use fixed wireless channels, try 1, 6, 11 in turn.
No improvement download the latest intel drivers (or whatever wireless card your laptop uses) direct from Intel. If that doesn't work try some earlier releases.. not always the latest is bestest.

Cannot connect to 1 Ghz G4 Flatpanel on home intranet or from INTERNET.

Here is the set up:
1) Powerbook G4 Aluminum running Leopard 10.5.1
2) White iMac Dual Corp Intel running Leopard 10.5.1
3) 1 Ghz Flatpanel G4 iMac running Leopard 10.5.1
Items 1 thru 3 are HOME networked using an ACTIONTEC DSL modem which distributes intranet addresses WIRELESSLY to all computers running Airport band B/G. DSL service is per Qwest.
4) White iMac Dual Corp Intel running Leopard 10.5.1 wireless on Office network behind firewall with appropriate ports opened and directed to target computer at home.
PROBLEMATIC BEHAVIOR.
Prior to upgrade from Tiger, I could remote in from the office using both my desktop, or my laptop which I never have online at the same time since they share the same fixed internal IP address. This could view and control the one targeted computer behind the DSL Modem/wireless router at home. When at home, with the laptop or using the intel iMac, I could use ARD to monitor/view and control any computer in the home intranet.
Once upgraded to Leopard, ARD still works from the office into the home for the intel dual core desktop machine. However, I cannot connect to the flat panel G4 desktop AT ALL. It is visible on my list of computers and shows available (or sometimes Screen sharing avialable). It will not allow me to view with screen sharing over iChat either.
Solutions tried: just about everything I can find on this website / discussion list. Nothing works to bring this flat panel G4 online. And, other than remoting in when away from home to help my wife with her desktop, the G4, used by my teen boys, is the machine I really need to surveil.
Does any guru out there think that an uninstall reinstall of ARD files would help?
I need this solved definitively.
Thanks

PS: Yes, ports are open at home and at work. From inside the intranet at home I can see the G4 domed base mac but not connect. If I reconfigure the ports to target the computer from the internet it demonstrates the same behavior: I can see it listed as available but msg: Cannot connect is returned.
Sorry if that was unclear to begin with.

"The BlackBerry Desktop Software cannot connect with this device." after repair

I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time.
After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."
The program suggested I repair the device software, so I did. After that I set it up and ran the updates.
When I plug it back in I get the exact same message.
What should I do next?
co-founder of Diaree | BB Dev for PictureThis

I also cannot connect to my two playbooks using desktop manager on mac.
One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/5MP-Playbook-Camera-Blackscreen-Errors-Ha... The issue of desktop manager not being able to connect to the playbook started with this playbook when the repair I was prompted to to stopped 1/4 way into it. Multiple retries did not make any difference.
Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.
If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks.

Blackberry Bold 9700 won't Connect to Desktop

Everytime I connect my BB Bold to my PC in an attempt to back it up using the Blackberry Desktop software, it never actually connects. I have the latest version of the software on my pc...has this happeed to anyone?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot connect Blackberry Playbook

I just bought a Jetpack 4620 this weekend and have connected laptops, BB phone, and Kindle to the MiFi device but cannot connect the Playbook. I have tried every wireless key type without success. I can see the increased activity on the Jetpack as it tries to connect but either times out, returns to the device listing page, or asks to reenter the password. I have tried saving the connection and deleting the saved connection. No dice. Any ideas?

Hello Zingam,
The following article will provide you with more information regarding the issue you are experiecing with detecting your BlackBerry® PlayBook™ tablet on your computer:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Cannot connect VIA Remote Desktop to Windows 8.1 on a virtual machine

I have Windows 8.1 Enterprise running in a Hyper-V VM. For some reason I cannot connect to the VM using remote desktop. I am using a Microsoft account and remote desktop is enabled and my account has access. I am able to see the VM under
networks and access shared folders. The error I am getting is "Remote Desktop can't connect to the remote computer....".
Any ideas?

My account has access to RDP. The firewall rule to allow RDP was missing the permission for public networks. After this change the RDP client can find the computer and I can get in. Yay!
Thanks for the tip to check the firewall.

Cannot connect to the net using my wi fi on my blackberry curve

hi there, i cannot connect to the net using my wi fi on my blackberry curve 8520. wen i go in to settings and click on to manage connections it as a tick at the side of wi fi and says TALKTALK- 3B0BD4 and a tick at the end. if i turn my mobile network of my signal goes, and when i try to connect to the net a message comes up saying unable to connect to the internet, please try again later. if the problem persists please contact your service provider.when i try to set up a new wi fi connection and scan for networks it comes up with TALKTALK-3B0BD4 and undernieth it says connected and the signal is full at the side of it? many thanks maria

i cannot browse the internet thru wifi using bb curve 9360..when i checked my wifi settings it says that im already connected but when im trying to browse it says cannot connect contact your service provider

HELP! when I click on App Store from my desktop, I get an error message: "Cannot connect to iTunes Store". What does this mean?

After I get the abovemention error message, the only option I have is to click "OK". Doing that gives me a white blank screen with the only option to "Cancel". Clicking on that brings up an Update screen to update an app I never downloaded. What's going on? How do I get rid of this?

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Why is it so difficult to get an answer on how to connect a Blackberry Bold 9930 to a Windows 7 PC?

I've been jumping through hoops for days trying to get my brand new Blackberry Bold 9930 to connect to either of my two PCs. It will not connect to my new MacBook Pro or a new Windows 7 laptop. I am up to date on all software. This is very frustrating. Can anyone please help? I've read article after article and I cannot believe RIM does not post a fix for this. I've wasted hours trying to get this thing to work. It is no wonder people are moving away from Blackberry.

Hello,
Well, it works just fine for many people...and there's no way to know, from your post, why it's not working for your specific situation...which quite naturally would preclude posting any sort of fix to your situation. From what you've said, all I can recommend is this:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Of course, if we could know more about what exactly is going on in your situation, we might be able to provide you with better guidance...but from a report that basically boils down to "it's not working", there's really no direction to go in seeking out help for your specific situation. Details about exactly what you try and exactly what results may be more helpful.
Also, here is the list of other troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

CANNOT SYNC BLACKBERRY BOLD TO BLACKBERRY Z 10

Have been using Blackberry Bold for many years and regulalry backing it up. Purchased Z10 and cannot back up my contacts. Blackberry Link does not recognise old phone. Please help.

Hi Mazahir,
Are you trying to do a regular backup or a device switch? This link should provide more information on the device switch process. http://ca.blackberry.com/support/transferring-to-bb10-device/personal.html
Do you still have the BlackBerry Desktop Software installed? If so, is it able to detect the connected BlackBerry smartphone? Do you have a recently taken backup file of the BlackBerry Bold smartphone?
Thanks,
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Style 9670-Sprint Cannot connect to PC

When I connect the USB cable the desktop software identifies the phone and then tries to connect, but get a communication error and say that it cannot connect. I've tried the troubleshooting steps as well as a complete re-install, and hard reset of the phone all with no positive results. I am using Vista and desktop software 6.1

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot connect Playbook to computer. Tried all fixes.

Hey,
since a few weeks my PlayBook just cannot connect to my computer. The desktop software sees it but doesn't mount it, nor can it access files.
I have seen fixes about TCPIP NetBios Helper service not running or anti-virus. Nothing helps. I can see the network connection in "Manage Adapters" but that doesn't seem to help.
Is there any fix planned? The Playbook is now useless.
I am on Win7x64.
I have tried uninstalling and reinstalling the software.
Solved!
Go to Solution.

Hey,
thanks for your reply, but you can trust me that I tried everything I was able to find here to fix the issue.
I have found the fix myself now.
The service "Workstation" was disabled and once I started it, the PlayBook instantly connected and everything works fine. No driver issues, no "Client for Windows" missing issues, no TCP-IP Helper issues. It was something completely undocumented.
Find the Service under Services in Windows 7 (just type into the start button search)
Workstation - Creates and maintains client network connections to remote servers using the SMB protocol. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
BlackBerry should add this to the KnowledgeBase and document their dependencies properly.

Cannot connect to other computers on network

We have a small office network with 7 macs on it. 5 wired 2 laptops with Airport Extreme.
We have an 8 port switch where the 5 desktops and the airport connect. When I am on a laptop I cannot connect to any of the desktops. It does not even see them (and same with desktop to laptop) What do I need to do to share these two on the airport

Configure the AirPort Extreme base station (AEBS) so that it the option to distribute IP addresses is DISABLED. That will place the wireless and wired computers on the same subnet.

Blackberry Desktop 6.1.0.35 cannot connect to Blackberry Bold

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