Blackberry Desktop for Mac Is Not Complete - Still Have to Use PC Version Sometimes

Blackberry Desktop for Mac is incomplete in this way - if your OS gets wiped out (as it wants to do upon initial install, as it tries to update your BB OS) - and if it gets hung in the process - as happened to me - then the ONLY way to fix is to go BACK to a PC and use the PC version of Blackberry Desktop.
It's incredible, but that is what I learned. I installed Blackberry Desktop for Mac. It wanted to initiate an OS upgrade first thing. I allowed it to do so and it wiped out the OS on my Blackberry. Leaving me with a 507 error. I called Verizon. They switched me to Blackberry. Blackberry said I could only get clear of the 507 error by finding a PC - somewhere - and installing Blackberry Desktop for PC on that PC.
Blackberry then switched me back to Verizon, and they said that since I didn't have a PC, they had to send me a new Blackberry - and they had to charge me for it! (They said that the local Verizon store could not repair the OS).
I refused to pay $50+ for a new phone necessitated by the failure of Blackberry Desktop for Mac to be able to deal with a 507 error. I spoke to Blackberry Support, again (this was about a 6 hour process), and they admitted that the provider - Verizon - did not support some sort of feature in the OS initialization process, meaning that Blackberry Dektop for Mac could not be used, one has to use Blackberry Desktop for PC no matter what in some circumstances (such as a 507 error upon OS upgrade).
Blackberry switched me back to Verizon. This time, Verizon stated that the local Verizon store could upload a new OS. So I shlepped off to the local Verizon store and, another hour later, they installed the new OS.
Once the new OS was installed, Blackberry Desktop for Mac was able to synch and works just fine (much better than PocketMac). However, my fear is that when the next OS update comes out, if the same thing happens again (i.e., if the OS update freezes again), I will be left having to either look for a PC somewhere to run Blackberry Desktop for PC, or go to the Verizon store.
So, word to the wise. Blackberry Desktop for Mac is not complete vis-a-vis Verizon. It cannot be complete if they tell you that you have to use Blackberry Desktop for PC in certain circumstances.
Gary

This is often the problem with the new features that Apple implement more and more for each functionalities and moving them to "the cloud" (iCloud).
Thus physically removing the files from the Mac makes the BBDM (logically) unable to sync with no-more existing files on the computer...
This is the case currently for the address book and iCal. I guess that new functionalities in iTunes might have the same effect. Haven't you enabled new features recently in iTunes?
Like "iTunes match" for example?...
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

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''blatay [[#question-1060287|said]]''
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I Use Windows And Cant Help Sorry
-------------- Original message --------------
Answer Request
Dear joeweather45,
HAR asked a question that matches your expertise. Please respond to this question by directly replying to this email or by clicking the link below.
Question Subject: Troubleshooting Address Book issues using Palm Desktop for Mac (v. 4.2.1) and a T3?
Question Details: Can someone please make suggestions which would correct the following issues?
1) When printing an Address Book from my Mac, the information in the 'title' field prints twice. (I have checked my Preferences settings & reviewed how I have entered the information, etc. and everything is in order; also, an Address CARD DOES print correctly --- and --- after syncing to my T3 and then to my husband's PC, an Address Book prints correctly from the PC.)
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Desktop Computer Operating System: Mac OS 10.3.x
Desktop computer brand and model number: Mac PowerBook G4
Desktop Personal Information Manager: Palm Desktop 4.2.1 Mac
How is your device connected to your computer: USB
Type of help question: Troubleshooting
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