Blackberry Desktop functionality
Hello,
I am currently a Palm Treo 650 user, and I'm considering migrating to a Blackberry Bold 9900. I understand that Blackberry has Blackberry Desktop for PC software, but I am not certain that it does what I need.
Questions:
My (possibly incorrect) understanding is that Blackberry Desktop does not offer functionality for contacts, calendar, tasks, or memos within the application. Instead, it simply allows a Blackberry device to synchronize with supported software that has this functionality, such as MS Outlook. Am I correct?
Does Blackberry Desktop backup all of the Blackberry's settings, so it my phone is lost, I can simply restore from backup and essentially be where I left off?
Thanks in advance.
-Steve
Solved!
Go to Solution.
Hi and Welcome to the Community!
SteveMak wrote:
My (possibly incorrect) understanding is that Blackberry Desktop does not offer functionality for contacts, calendar, tasks, or memos within the application. Instead, it simply allows a Blackberry device to synchronize with supported software that has this functionality, such as MS Outlook. Am I correct?
You are correct (though I might disagree with "simply"...but no matter!). Contrary to others, RIM elected to not force users to use only their PIM interface. Instead, they provide a conduit to synchronize with several desktop PIMs. See this for reference:
KB12268 Applications supported by BlackBerry Desktop Software for Windows for synchronization
SteveMak wrote:
Does Blackberry Desktop backup all of the Blackberry's settings, so it my phone is lost, I can simply restore from backup and essentially be where I left off?
Essentially yes. See these for reference:
KB23680 How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Software 6.0
KB03974 List of all databases on the BlackBerry smartphone
If you subscribe to a proper data plan, you also receive free access to the BB Protect OTA application, which does much the same thing, but also gives you some added security features in the event of a lost BB. After all, the BB itself is a mere commodity...the data on it, now that could be priceless (and worthy of good security measures)!
Hope that all helps! Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages
-
Blackberry Desktop Start-Up Error
I am getting the all-too-common .net Runtime 2.0 Error Event ID:5000.
I am running Windows XP SP3, with the latest updates.
I was able to run version 6.0.0 B042 for about one month before the error started.
This error occures with the following versions of Blackberry Desktop software:
Desktop Manager 5.0.1 B84 MultiLanguage
BlackBerry Desktop Software 6.0.0 B042 multilanguage
BlackBerry Desktop Software 6.0.1 B21
BlackBerry Desktop Software 6.0.2 B43
Here is what I have tried:
Installing earlier versions of the desktop software.
Installing later versions of the desktop software.
Each time i attempted to install the earlier/later versions of the software:
Full uninstall of the BlackBerry software.
Reboot.
Uninstall every version of .Net Framework.
Reboot.
Uninstall every version of Visual C++.
Reboot.
Reinstall the .Net Framework versions.
Reboot.
Reinstall the Visual C++ packages.
Reboot.
Reinstall the Blackberry Desktop Software.
Reboot.
Try to start the Blackberry Desktop. ---> Blackberry Desktop software displays error window "BlackBerry Desktop Software has encountered a problem and needs to close."
Here is what the event viewer is reporting:
Date: XX-XXX-XXXX Source: .Net Framework Runtime 2.0 Error
Time: XX:XX:XX Category: None
Type: Error Event ID: 5000
User: N/A
Description:
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.2.42, P3 4da50fa5, P4 rim.desktop, P5 6.0.2.42, P6 4da50fa5, P7 13, P8 1f, P9 system.typeinitialization, P10 NIL.
This is getting annoying.
I have tried to change the error handling in the Aspnet.config file, without any change in behavior.
Do I really need to find a five-year-old Treo to have the functionality that I require? Or will BlackBerry pull it's head out of its fourth point of contact and properly debug their software before release?
Any ideas on how to solve this?Here is the log file Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-03 18:55:19.765]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-03 23:27:43.453]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-06 00:46:38.875]
00:47:35.734|FATAL|1|Exception|0|Fatal Error
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at System.Windows.Media.Composition.DUCE.UnsafeNativeMethods.MilResource_CreateOrAddRefOnChannel(IntPtr pChannel, ResourceType resourceType, ResourceHandle& hResource)
at System.Windows.Media.Composition.DUCE.Channel.CreateOrAddRefOnChannel(ResourceHandle& handle, ResourceType resourceType)
at System.Windows.Media.GlyphCache..ctor(Channel channel)
at System.Windows.Media.Composition.DUCE.Channel..ctor(Channel referenceChannel, Boolean isOutOfBandChannel, Boolean isLayeredWindowChannel, IntPtr pTransport, IntPtr pSyncPTransport)
at System.Windows.Media.MediaContext.ChannelManager.AllocateSyncChannel()
at System.Windows.Media.Imaging.BitmapVisualManager.Render(Visual visual, Matrix worldTransform, Rect windowClip, Boolean fRenderForBitmapEffect)
at System.Windows.Media.Effects.BitmapEffectState.GetEffectOutput(Visual visual, RenderTargetBitmap& renderBitmap, Matrix worldTransform, Rect windowClip, Matrix& finalTransform)
at System.Windows.Media.Effects.BitmapEffectVisualState.RenderBitmapEffect(Visual visual, Channel channel)
at System.Windows.Media.Effects.BitmapEffectContent.ExecuteRealizationsUpdate()
at System.Windows.Media.RealizationContext.RealizationUpdateSchedule.Execute()
at System.Windows.Media.MediaContext.Render(ICompositionTarget resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.SetWindowPos(HandleRef hWnd, HandleRef hWndInsertAfter, Int32 x, Int32 y, Int32 cx, Int32 cy, Int32 flags)
at System.Windows.Interop.HwndSource.Resize(Size newSize)
at System.Windows.Interop.HwndSource.OnLayoutUpdated(Object obj, EventArgs args)
at System.Windows.ContextLayoutManager.fireLayoutUpdateEvent()
at System.Windows.ContextLayoutManager.UpdateLayout()
at System.Windows.UIElement.UpdateLayout()
at System.Windows.Interop.HwndSource.SetLayoutSize()
at System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
at System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
at System.Windows.Controls.Primitives.Popup.PopupSecurityHelper.SetWindowRootVisual(Visual v)
at System.Windows.Controls.Primitives.Popup.SetRootVisualToPopupRoot()
at System.Windows.Controls.Primitives.Popup.CreateWindow(Boolean asyncCall)
at System.Windows.Controls.Primitives.Popup.OnIsOpenChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at System.Windows.Data.BindingOperations.SetBinding(DependencyObject target, DependencyProperty dp, BindingBase binding)
at System.Windows.Controls.Primitives.Popup.CreateRootPopup(Popup popup, UIElement child)
at System.Windows.Controls.ContextMenu.HookupParentPopup()
at System.Windows.Controls.ContextMenu.OnIsOpenChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at System.Windows.Controls.ContextMenu.set_IsOpen(Boolean value)
at Rim.Desktop.Common.Extensions.ButtonExtensions.OnButtonClicked(Object sender, RoutedEventArgs e)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.CrackMouseButtonEventAndReRaiseEvent(DependencyObject sender, MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at System.Windows.Application.Run()
at Rim.Desktop.Shell.App.Main()
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-08 15:31:58.890]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-08 16:23:51.843]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-22 19:11:44.921]
If you read the origional post, this occures with the following versions:
Desktop Manager 5.0.1 B84 MultiLanguage
BlackBerry Desktop Software 6.0.0 B042 multilanguage
BlackBerry Desktop Software 6.0.1 B21
BlackBerry Desktop Software 6.0.2 B43 -
Windows XP SP 3 - Blackberry Desktop Manager 6.0.2 Will Not Open
When I try to start the desktop manager software I immediately get the windows message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I've consulted many resources and tried several fixes, including taking ownership of the registry, renaming one of the library files, and downloading a .NET patch, so far no luck. Any help would be appreciated.
Got it to work.
Here is what I did:
I took the advice to call Verizon. Verizon obviously couldn't help, because it is a software issue, not a phone related issue. After getting passed around to two Verizon Tech Support people, the last one connected me to RIM tech support and handed me off. The first person at RIM asked VERY basic questions and didn't know what to do with this issue, so they connected me to the next level up. The RIM tech support had me uninstall/reinstall DTM 6.0.2 and rerun, I think he was trying to get a recent event logged that would detail the problem. Incidently, he asked about any security programs that might be running in the back ground and suggested shutting everything off. After the uninstall/reinstall, the program still crashed before it started up and we got the familiar windows "Blackberry Desktop Software has encountered a problem and needs to close...".
At this point we went to the system log by going to "Run" in the start menu and typing %temp%. There are two logs I emailed blackberry Tech Support: BB_Desktop and BB_DM. We also looked at the event viewer in computer management by right clicking My Computer, selecting "manage", expanding "event viewer", selecting "application". We looked at the errors associated with the software crashing.
Here is what we learned:
It wasn't a blackberry software issue, but a microsoft .NET framework issue (which I had read about and thought I tried an update in some other threads about this issue, but clearly didn't carry the ball far enough).
At this point, blackberry Tech Support told me to contact microsoft to help fix the problem.
Rather than spending another 3 hours on the phone, I decided to try to repair/update the .NET framework on my own. After several downloads and updates, the blackberry software now works like it should.
These are the resources I used, in order.
1. Download the "Full Redistributable Package" of .NET Framework 3.5 full package near the bottom of the page of http://www.microsoft.com/downloads/en/details.aspx?FamilyId=333325fd-ae52-4e35-b531-508d977d32a6&dis...
2. Uninstall using Add/Remove Programs all previous Microsoft .NET Framework programs (there were 3)
3. Install the "Full Redistributable Packge downloaded in #1 above.
4. Downloaded and Installed Microsoft .NET Framework 4 (Web Installer) from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...
5. Navigated to Microsoft Update at http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us and selected Express update
Several of these steps required a reboot, etc. I just followed all of the instructions. Of course I kept checking and hoping the blackberry desktop software would work. It finally did after #5 above--the express update found I needed to install some high-prioirity update that I can only assume was a patch or something to the.NET framework.
In any event, the whole thing took about 45 minutes and now the desktop software is functioning.
To any real computer people who may evaluate all of these steps, I'm sure I have some redundancies, but whether or not this was the most eloquent way to solve the problem, it got me to the finish line.
If your issue is a .NET framework issue, this could help solve your issue.
Good luck -
BlackBerry Desktop Keeps Asking for the Password
Alright, well here is the problem. I've connected my father's Bold 9790 device to my laptop with BlackBerry Descktop Installe. However, it will not allow me to proceed with any actions such as the much needed backup feature without entering the password.
Here is the catch, my father kept entering the wrong password on his phone for some reason. I'm not sure why, but he isn't one of the most tech savvy guys out there. He gave it to my little brother since he is (a dumb tryhard, well tech wise lol) and tries to always be the tech hero even when he lacks sufficient knowledge on the situation. I myself don't even own a blackberry, have never used one, but i was aware of the whole 10 attempt thing until the wipe. While he was making the attempts, i was thinking two things at the time. One was that there weren't two many attempts made yet. Two, that maybe after all these years since me learning about it, RIM may have came up with a better and less devastating security feature. Man was I wrong on both of these things. When my little brother gives up and my dad finally decides to give me the phone to figure out the issue. It asks for me to enter blackberry, then after that tells me it was the final attempt before a complete wipe. Had I had just one or two extra chances, i'm pretty positive i could have gotten it unlocked, but it's too late for that.
I have a single shot, and not much else sadly. My first instinct was to obviously back it up. But as you can see, the worst of my fears have been realised seeing as Blackberry Desktop is also asking for the pass stating that it is also the final attempt. Backing up is often a recommended solution i find on these forums, but is Blackberry Desktop usually suppposed to always ask you for the pass before you can even connect to it fully?
So now I'm at a point where i don't know what to do. Are there really no other options? I've heard that there are a few people who have claimed to bypass the security feature, but they've never shared how, and if true, it is also quite complex to figure out.
One further complication is that by default, the keypad for the password enters numbers, but right now it is entering letters by default. His password contains 4 numbers. I've read on forums that if you type in the corresponding letters in place of the numbers, it is actually the correct way to enter it, instead of pressing alt and the corresponding character for the password. Can anyone else confirm this? So if the pass was "2113" would i put in the default "ewwr" instead of pressing alt to type in "2113?
Any replies would most greatly be appreciated. I'm not a blackberry user, so issues such as these are not too fresh in my mind atm lol.Hi and Welcome to the Community!
feloow72 wrote:
Two, that maybe after all these years since me learning about it, RIM may have came up with a better and less devastating security feature.
As you discovered, no. BB's remain the recognized leader in security, and lessening this function would lessen that rating.
feloow72 wrote:
but is Blackberry Desktop usually suppposed to always ask you for the pass before you can even connect to it fully?
Yes...consider...if the Desktop Software could bypass the device lock security, then someone would have access to all of the data on the BB. The device lock security is intended to keep anyone but the actual user from accessing the information, regardless of method of attempted access. Again...part of that high security thing.
feloow72 wrote:
Are there really no other options? I've heard that there are a few people who have claimed to bypass the security feature, but they've never shared how, and if true, it is also quite complex to figure out.
There is no "master", "override", or "bypass" mechanism to get past the user-created device lock password...again, if there were, then the security level of the device would not be as strong as it is. I've no idea what anyone may have claimed elsewhere...but I highly doubt that they are actually successful.
Do note that, if you truly know the password, and can successfully enter it on either interface (the device keyboard or the PC keyboard when prompted), that will reset the counter...the same counter of attempts is used for both. So if you do succeed on one, you will have more chances again on the other.
feloow72 wrote:
One further complication is that by default, the keypad for the password enters numbers, but right now it is entering letters by default. His password contains 4 numbers. I've read on forums that if you type in the corresponding letters in place of the numbers, it is actually the correct way to enter it, instead of pressing alt and the corresponding character for the password. Can anyone else confirm this? So if the pass was "2113" would i put in the default "ewwr" instead of pressing alt to type in "2113?
Maybe...it all depends on what the password actually is. If, when it was created, the proper sequence of using the alt key was not done, then the password may truly not be what it is thought to be.
For instance, if your password is
ab123
and you enter
a > b > ALT > 1 > 2 > 3
the actual result will be
ab1er
You must enter
a > b > ALT > 1 > ALT > 2 > ALT > 3
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
But no one can tell you what it is...only correctly entering it can reveal what is correct. And, with just the one chance left, the likelihood of success is low.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"
Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.
-
"The BlackBerry Desktop Software cannot connect with this device." after repair
I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time.
After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."
The program suggested I repair the device software, so I did. After that I set it up and ran the updates.
When I plug it back in I get the exact same message.
What should I do next?
co-founder of Diaree | BB Dev for PictureThisI also cannot connect to my two playbooks using desktop manager on mac.
One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/5MP-Playbook-Camera-Blackscreen-Errors-Ha... The issue of desktop manager not being able to connect to the playbook started with this playbook when the repair I was prompted to to stopped 1/4 way into it. Multiple retries did not make any difference.
Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.
If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks. -
Blackberry Curve 8520 - Using Blackberry Desktop to xfer files from one blackberry to another
Help Please!!!
Its it possible to use the blackberry desktop to xfer files, games, etc to another blackberry smart phone. I'm not to good on using the desktop software & often get confused about using the backup or importing functions!!
Any advice would be welcome!!!!
Markie Mark
Solved!
Go to Solution.Yes, it's possible.
First, you need to do a backup of the data you wish to transfer. To do this, plug your phone in to BlackBerry Desktop Software and click Device at the top of the software then click Backup. Once the backup file is on your PC, plug another phone in to BDS and this time click Device then Restore. As long as the backup file is compatible with the new phone you plugged in (i.e. you're not trying to restore data from a PlayBook to a Curve, etc.), it will transfer.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated. -
Blackberry Desktop - memos? tasks? calendar?
Just got the Storm2, previously used a Palm. I loved the Palm Desktop Software, and thought that the Blackberry Desktop software would be the same. I really need to sync my memos, tasks, and calendar but don't see them on this software. I do not use, nor do I have Outlook. So disappointed! Can anyone suggest how I can do this? I see people talking about sync-ing, but they don't say to what. I"m not sure if everyone is assuming Outlook is used or what. Help! I love the phone, but really need these features.
Hi and Welcome to the Forums!
A few things to discuss...so bear with me...
1) Contrary to how others do things, RIM does not provide a desktop PIM. Others force you to use their PIM and only their PIM. RIM provides a conduit software that functions as a bridge between your chosen PIM and the BB. See this KB for compatible PIM's:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
2) RIM provides a Device Switch Wizard to migrate from another SmartPhone to a BB...but only for compatible devices. See this KB:
KB05459 How to use the Switch Device Wizard to switch from another smartphone to a BlackBerry smartphone
3) If your old device is not compatible with the wizard, then RIM further provides the ability to import from ASCII and CSV files. See this KB:
KB04312 Create and synchronize with an ASCII export file
KB11194 How to import contacts from an CSV file to the BlackBerry device
Sorry, but RIM provides no assistance on how to get your data out of your old device and into the ASCII or CSV format...that's a function of your old device.
So, your choice is, IMO, to keep using a desktop PIM to manage your data (and you should, IMO)...then choose a compatible PIM (from above). Then, get your data out of your old device/PIM and into the compatible desktop PIM. Then, configure the BB to sync with the PIM:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Blackberry Desktop Software has encountered a problem and needs to close
When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Unable to install Blackberry Desktop Manager on Windows 8
Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Blackberry Desktop Software will not Sync with Outlook
Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.
-
Blackberry Desktop on Dell Venue Pro 8 Tablet Questions
I have read that it is possible to use Blackberry Desktop with Windows 8 & 8.1. And I have read that Blackberry Desktop works with any version of Outlook other than 2013. I have been told by Microsoft that I can install any version of Outlook older than 2013 onto a Windows 8 or 8.1 device. HAS anyone out there done this. I really like my Torch 9800 and wish to be able to use it with the new Dell tablet. OR does anyone have any other inexpensive tablet ideas.
Hello,
Some clarifications to resolve what you "have been told" versus what is accurate...
FlyHolst wrote:
I have read that it is possible to use Blackberry Desktop with Windows 8 & 8.1.
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Note carefully that it states very clearly Windows 8...not 8.1
FlyHolst wrote:
And I have read that Blackberry Desktop works with any version of Outlook other than 2013.
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
FlyHolst wrote:
I have been told by Microsoft that I can install any version of Outlook older than 2013 onto a Windows 8 or 8.1 device.
We can neither confirm nor deny what MS may or may not have told you.
FlyHolst wrote:
HAS anyone out there done this.
Not me...but perhaps someone else...then again...
FlyHolst wrote:
I really like my Torch 9800 and wish to be able to use it with the new Dell tablet. OR does anyone have any other inexpensive tablet ideas.
Please re-read the above system requirements page...I'm not at all sure that the Desktop Software is compatible with any tablet at all...but you need to compare your gear against what the Desktop Software supports.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Blackberry Desktop 6 Detects previous Exchange email and will not sync
I previously had an exchange email account setup from an employer and that is no longer the profile I am using, but Blackberry Desktop still detects it even though it is deleted in my mail settings. I have uninstalled and reinstalled the software and it still detects the previous email settings.
I am having the same issue.
Music Services Failed to Load
An unexpected error occured
This didn't happen until the other day when the new Desktop Manager was updated.
I think the issue is that my iTunes library resides on an external drive. I can't seem to find how / where to tell BB Desktop Manager where my iTunes library is. I have tried leaving my iTunes file open and that didn't work either.
I switched the music to Windows Media Player and some old music files that reside on my "C" drive were located but when I switch it back to iTunes I get the error.
Any help is greatly appreciated. -
hi guys i recently downloaded the blackberry desktop software to upgrade my curve 9300 but everytime i try to open it it says "blackberry desktop software has encountered a error and must close. we are sorry for the inconvenience". i tried to download it throuogh the disk that came with my phone, i then tried downloading it again but repairing the programme and still no look
when i opened the error report there was no error message just just info about the software
my pc is quite old and runs on xp so any help will be greatly appreciated,
will you also dumb it down a little for me as i am USELESS with computers lolDelete the program from the computer and check the box that says all user settings, restart your computer. Go to
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
to download the new version of software. Make sure to save it first. Then run it and it should fix it. -
Blackberry Desktop Software has stopped working. A problem has caused the program to stop...
I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.
Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John
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