Blackberry Desktop Manager does not detect my phone

My computer detects my phone when I attach it, but Desktop Manager does not, so I can't manage my phone.

Hello Flowergirl0044,
Have a look at the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the OS http://btsc.webapps.blackberry.com/btsc/KB10144
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
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Similar Messages

Blackberry Desktop Manager does not show Media Manager

First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Solved!
Go to Solution.

mamapajama wrote:
First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Hi...
I can help you with the download link...
The link is here
When you get to the page that has the downloads, pay attention to which version your downloading as some have media manager (near bottom) and some do not have media manager (near top)
Let us know how your doing...
Do you have XP or Vista?
H.
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Desktop Manager does not recognize my phone

I just got my new BB 8330 from Sprint on Saturday. Last night I made an attempt to get my phone conncect to my computer and started off by downloading the Desktop Manager from the CD that was included with the phone. After the download, I attempted to connect my phone via the USB cable. The phone would only show it was connected for a few seconds then the connection ICON would disappear. After about 12 attempts of unplugging and plugging it back in, the connect ICON stayed up (this happens everytime I try to connect the USB cable). I then went to Desktop Magager, but no luck. I would not recognize my phone. I then thought I would reinstall the most recent version (V4.7) but that still did not work. I am just stumped and as you well know, Sprint Support is not exactly the most helpful. Just to give you a lil background on my equipment, I will provide the following:
Spring BB 8330, v4.3.0.127, platform 3.1.0.73
Windows Vista 32 Bit

Ok, let me ask someone this.... If I can connect my wifes BB Pearl and the Desktop Manager sees that phone, does that mean something is wrong with the USB connection in my phone? Is there a setting on my phone I should be checking? PLEASE HELP....
Thanks,
Tim

Desktop Manager does not detect paired 8900 over Bluetooth

Hello world,
I'm trying to set up bluetooth synchronization for my 8900 now that I am no longer on a BES.
I picked up an Asus USB BT-21 bluetooth adapter for my PC, which is apparently based on Broadcom hardware. I'm running Win7 64 bit and installed the Broadcom drivers for the adapter.
I followed the instructions here:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04132&sliceId=1&docTy...
Everything works fine up until the point where I go back into Desktop Manager and try to find my 8900. Desktop manager manages to find every other blackberry in my building except for mine
At the bottom of the instructions, it says that a conflicting IT policy might be the cause of this problem. So, I reset to factory defaults to remove any lingering IT policies as per the instructions here:
http://www.blackberryforums.com/rim-software/67224-remove-policy.html?highlight=remove+policy
Tried to connect again but still no joy in mudsville.
Help please?

Okay, highlighted post resolved the Bluetooth Peripheral issue
http://supportforums.blackberry.com/t5/BlackBerry-Pearl-BlackBerry-8100/Need-Bluetooth-Peripheral-De...
Desktop Manager could then find my 8900 right away. Have set it to connect via Bluetooth but so far synchronization is failing with the message that DM cannot connect.

Desktop Manager does not connect to Blackberry Torch 9800

Desktop shows "connecting" then eventually shows error message.
Connections between device and computer are good.
Batteries in both device and computer are charged.
Have had problem since new hard drive in computer installed.
HELP!

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Desktop Software does not recognize Bluetooth

When I try to add my BlackBerry using Bluetooth the BlackBerry Desktop Software does not recognize it. I have ensured that my BlackBerry is in Listen mode but it won't connect. I know the Bluetooth support on my BlackBerry Storm is working (9550) because it does recognize my laptop.

Hi and welcome to the forums!
We need your PC type, current OS, the version of desktop manager you are using. Here are some suggestions until your provide the details.
Thanks,
Bifocals
KB13130 Cannot use Bluetooth technology to wirelessly synchronize the BlackBerry smartphone with BlackBerry Desktop Manager
KB22387 BlackBerry Desktop Software does not detect a BlackBerry smartphone when the first-time connection is by Bluetooth
KB05143 How to turn on BlackBerry Desktop Manager connection logging
KB18222 BlackBerry fails to connect to Desktop Manager 5.0 via Bluetooth on 64-bit computers with Widcomm Bluetooth stack
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager does not show blackberry connected

I find this desktop manager is NOT set up for the average computer user and just wants you to PAY. As I was quoted $650.00 for one year of support. I will go back to Motorola before I pay that amount of cash. The Motorola software is user friendly and support was FREE. The only reason I got a BLACKBERRY is I won it and I broke my Motorola and needed a new phone anyway.
I have had this paperweight for two weeks and am very tempted to recycle it. I have installed this software twice and reinstalled it twice and every time I try to connect it to my computer the Desktop Manager does not pick up my Blackberry it shows Disconnected yet I have to go to safely remove hardware to disconnect it and it shows in there

I would suggest you use the following procedure to do a clean install of the 4.3 software and download 4.5
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320&sliceId=SAL_Pub...
I use this version and it is very stable with XP.
Here is the link for DM 4.5, I would STONGLY advise against downloading the media manager as it media not stable.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Please let me know if you need any further assistance!
Thanks,
Message Edited by Bifocals on 09-02-2008 05:06 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available)

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available).
Can not sync or do anything else. I believe I have the latest versions of Desktop Software and Device software.
Stuck in limbo at this point.

Hi and welcome to the forums!
The most common connection issues are addressed in the attached link.
Let us know how it goes!
Thanks,
Bifocals
KB00125 BlackBerry® Desktop Software cannot detect the BlackBerry® smartphone
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

My iphone4s does not turn on,when I connect to power ,it shows the message "connect to itunes" but when I connect to iTunes,my pc does not detect my phone,so iTunes does not detect my iPhone.

My iphone4s does not turn on,when I connect to power ,it shows the message "connect to itunes" but when I connect to iTunes,my pc does not detect my phone,so iTunes does not detect my iPhone.

Are you running the most recent version of iTunes for Windows on your PC? You may be running an older version that is incompatible with the 4s.
Hope this helps

PC Suite does not detect my phone

Hi,
I am having problems connecting my phone to my PC using Nokia PC Suite, when I try it does not detect the phone at all.
Technical bit:
I am using Windows XP sp2
Cable connection DKU-2
Phone Nokia 6070 from Tesco
PC Suite latest on the web site.
Please can some one help this is driving me up the wall
Thanks
alamb200

You have wrong cable, you need CA-42, check here:
http://europe.nokia.com/A4678148

Desktop Manager does not recognize USB Connection

I have installed the Desktop Manager for MAC (v1.0.2) on my MacBook Pro Snow Leopard10.6.3.
When I connect my Storm 9520 the Mac OS recognizes the media storage drives in the 'Finder'. I can copy files to and from the device media using 'Finder' but the Desktop Manager does not recognize that the device is plugged into the USB (yes I have tried both USB connectors).
file:///Users/Nigel/Desktop/WaitingForUSB.jpg

I have an 8310, Macbook Pro running OSX 10.6 and the BB desktop v 1.0.2 build 8. It recently stopped recognizing the USB connection as well. I was able to sync my BB with the MAC but can no longer do so. The MAC mounts the BB and I can access the SD card. What gives here?

Perl Flip 8230 & XP 64-bit - Desktop manager does not respond

Greetings.
I am using a brand new Perl Flip 8230 (black), along with the new software (the CD has a timestamp of 2008.12.18, well after the last update of 2008.11.17).
When I install the software, it claims to be the 4.7 version, but I am having quite a few issues with it. First of all, while all the drivers install nicely, and the phone is recognized by the connection software, I am unable to *properly* launch the Desktop Manager.
An inital launch (click on icon) of the Desktop Manager causes it to appear in the Task Manager, but it never ends up showing up on the screen. I even tried waiting for 1/2 hr, no dice. A second attempt at launching (without shutting down the process first) does cause it to appear, but it ends up completely unresponsive. There is still only one executable in the Task Manager (the second attempt did not launch a second copy), but what exists on the screen does not respond to any actions.
The window that appears is almost completely blank - the dark grey background-image is visible, but pretty well no other text or icons of any kind exist aside from a large "Menu" at the upper left, which is also nonresponsive. As well, trying to close the window by using the red X at the upper right is completely unsuccessful. In order to close the program, I need to go to the task manager, find the process, and "End Process Tree". Nothing else works.
Finally, the window that does appear also has a version number at the bottom in tiny text - version 4.5 of the desktop manager. HUH?!
I tried to install a downloaded version of 4.7 (in case there was a mix-up at the factory), but it claimed that a newer copy of the software was installed. Somehow "4.7" is older than "4.5". Strange, that. Selecting the "desktopmgr.exe" file to run in compatibility mode as plain old "XP" also does not work.
I tried to repair the installation, no dice. I have now uninstalled the software in preparation of using the 4.7 version straight from the Blackberry website. I will report back on how well that works.
As a final note, I am running Windows XP 64-bit, with the latest service pack (SP2) and all the latest patches and updates (SP3 does not exist for XP 64-bit). I cannot install the software on a 32-bit version of XP because I do not have XP 32-bit on any of my computers. Nor do I have Vista (either 32-bit or 64-bit). I have Linux (5 computers), OpenBSD (3 computers), OpenSolaris (1 computer), Windows 2003 64-bit (2 servers), Windows 2008 64-bit (1 test machine) and several other experimental platforms (HaikuOS, BeOS, etc.), but no XP 32-bit. Sorry.
My other half's computer is an older 1Ghz PowerPC4 iMac (2nd gen iMac - "lampshade" model) running 10.4 (most recent update), but that computer is not one I want to use. I am also unsure if the Blackberry software is capable of running on PowerPC Macs, as it may be Intel-only (I haven't had a chance to check yet).
If someone has any idea why my Desktop Manager is completely unresponsive, please help.
And yes, I did reboot after installation. I seriously doubt that this is an ID-ten-T error. PEBKAC does not apply!!

An installation of the downloaded 4.7 software did not function; all symptoms were idential to the version supplied on CD.
I am shutting this thread down in favour of a post in a more appropriate category. Please provide any replies in that thread.

8830 & Desktop Manager does not recognize Outlook Express 2000, cannot sync

I just installed Desktop Manager 5.0 and connected to my BB 8830. I use Outlook Express 2000 for calendar and I want to sync it with my BB 8330. However, in Desktop Manager under Sync / Config / Select Device for calendar, the only choices are Yahoo and Import/Export Text. Obviously it is not recognizing Outlook Express 2000 as a calendar program. Does anyone have a solution?
I bought this 8830 mainly to sync its calendar with my Outlook Express calendar. If it does not work, then I am going to return it to my cell phone carrier.
Solved!
Go to Solution.

Hi and welcome to the forums!
Outlook 2000 has not been supported since Desktop Manager 4.2.
KB14763 Unable to select Microsoft Outlook 2000 from the list of applications for synchronization
I would check on Outlook 2003, still supported by MS and the cheapest version still available.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop manager does not recognize Outlook 2003.

Hello everyone,
We have an Exchange server but use POP3 accounts individually on the users also.
I have installed this software (desktop manager) many times with other clients and never had an issue.
On this particular user using Blackberry 9550 v5.0.0.713 I have installed and then uninstalled desktop manager 6.0 because it saw that we had Exchange and automatically assumed Enterprise Server was present, when I chose not to use Enterprise account, it did not see Outlook as a choice to synchronize with.
I then removed 6.0 removed user settings, restarted and installed Desktop Mangager 5.01 sp1. I chose the option for personal mail. The synchronize configuration still does not list Outlook as a choice to configure.
Has anyone else run into this?
I found a post that said to make sure that Wireless Sync is off and it is.
Help please,
Jeanne

Hey giaierj,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing a detect in repair in Microsoft Outlook?
For more information about Detect and Repair: www.blackberry.com/btsc/KB02403
After you perform this step, then try to setup the synchronization.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Desktop Software does not recognize my device

My problem is that when I plug my phone into my desktop computer by USB it will charge, but when I go to do anything to by means of BlackBerry Desktop Software the program does not recognize that my device is plugged in. This has been going on for months now that it will not sync, I just haven't desperately needed to sync my phone until now. I have tried pulling the battery and pulling the sim card. I have also tried other USB cords.

This has been known to help others in your situation:
www.blackberry.com/btsc/KB10144
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Desktop Manager does not detect my phone

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