Blackberry Desktop Manager hangs at "Preparing Sync Preview"

Is it possible to think that RIM wants us all to migrate to Mac or Android systems?, how can they put a new Desktop manager without testing it? I keep reading no one can sync with the new software,
wow, we need urgent solutions
thanks

My phone is now syncing again with Outlook. It involved 3 steps:
1. Replacking Desktop 7 with 6.1
2. Rebooting the device (the apps were disappearing and the Desktop could not identify the phone. I only discovered the solution because the battery went dead).
3. When the calendar would not sync, creating a new .pst file in Outlook and mapping the calendar on the Desktop to it.
Croos my fingers, but it is working again.
Bruce

Similar Messages

  • My sync process hangs on "Preparing Sync Preview" and never finishes

    After a recent desktop software update the sync does not function properly and hangs.  I've left it for up to 2 hours and it never finishes.  Anyone else have this problem and let me know how to fix it.

    Okay, after reading some other online material, suspicion fell on the Blackberry Desktop Software 7.0 version. I uninstalled that version (keeping the data), then downloaded and installed version 6.1, and all is working correctly again.
    The attempts to fix the 7.0 sync problems did some strange things to my device, and I fortunately had a backup from a day or two before to restore. When I tried to sync again with 7.0 after restoring, my home screen photo disappeared and a couple of other odd things happened. A hard battery pull and reboot cleared those.
    I'm now able to sync with version 6.1 without any problems. However, I'm now unable to back up to the existing file because the software says I can't write to it! One thing at a time, I guess . . .

  • New Desktop Software Version 7 Hangs at "Preparing sync preview"

    PC Version, upgraded on prompt this morning, now get above message, so can't sync.
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  • Outlook 2010 Technical Preview and Blackberry Desktop Manager

    Hi There, This is my first post in this forum, requesting you to kindly help as I am really stuck. Coming back to the issue, I have recently installed the MS Office 2010 Technical Preview and am very much enjoying the same. However, I failed to make my Blackberry Desktop Manager 5 work with it, so am unable to sync my BB now Please help. Regards,

    Hi and welcome to the forums!
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    If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
    If your issue is resolved, don't forget to click the Solution button on the resolution!

  • Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

    Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book. Calendar and Tasks work fine. There error info is
    Description:
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    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: DesktopMgr.exe
    Application Version: 5.0.1.28
    Application Timestamp: 4afb05f9
    Hang Signature: 77b9
    Hang Type: 18432
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 431322e564ddf1b2d107192e4b32003b
    Additional Hang Signature 2: 71fa
    Additional Hang Signature 3: 1245183e49a281fbb1f4e734a2b947a1
    Additional Hang Signature 4: 51ea
    Additional Hang Signature 5: c407a332a4e592d58b24e44787bfe833
    Additional Hang Signature 6: c7f1
    Additional Hang Signature 7: 7f8491c82258e0be892f9c1d030bfd62

    Hi gbslade,
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    Thanks!
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

    ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing.  Please launch a new iCal and create a new calendar".  How do I fix this?  I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program.  Help

    I'll try to help...first you did not provide any pertinent information for troubleshooting:  Mac OS, device, device OS...
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    4.6.1.305 hybrid
    Mac Pro 2X2.8 Quad SL

  • Mac Blackberry Desktop Manager Won't sync with New Bold 9650

    I have a new Bold 9650 (upgraded from a curve). My curve recognized and would sync with no problems. I used BB Desktop Manager to restore my new bold with all it's contacts and such. When showing up in DM, the options for restore and back up are available. When I click on applications it says I need a newer version of desktop manager. I have downloaded the most recent from the website and it still says this. 
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    I too had the same problem. See below... there's a workaround. Apparently they are working on it.
    BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

  • BlackBerry Desktop Manager sync error

    When using the Blackberry Desktop Manager to sync my new Bold with Outlook 2003/XP, I recieve the following error message: "The application's section is not file-based".  The result is that there is no application configured to sync.  How can I resolve this?
    EDIT: Moved to create a new thread and changed the title
    Message Edited by Andy on 11-05-2008 10:02 AM

    http://www.blackberry.com/btsc/articles/693/KB1530​3_f.SAL_Public.html
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Error Syncing Contacts - 8330 and Mac Blackberry Desktop Manager

    I am running Mac OS X 10.6.2, Blackberry 8330 version 4.5.0.127, and Blackberry Desktop Manager version 1.0.2 (build 8)
    I get an error message when trying to sync my contacts to Entourage.  Also, unlike calendar and task option windows, I do not get any selection options.
    Any help would be appreciated.

    I too had the same problem. See below... there's a workaround. Apparently they are working on it.
    BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

  • BlackBerry Desktop Manager for Mac won't remember my sync preferences

    Each time I close BlackBerry Desktop Manager for Mac I and reopen it, I have to set all of my preferences for syncing my Calendar and Contacts again.  The software remembers my selections as long as I don't quit the application, but once I quit it and reopen it they are gone.
    I have tried deleting the plist files, uninstalling and reinstalling the software, but nothing fixes this issue.
    This is happening on both of my MacBook Pros and with both of my BlackBerry devices.
    Both MacBook Pros are running 10.6.1 and I have a BlackBerry Tour running 4.7.1.40 and a BlackBerry Curve 8330m running 4.5.0.138.

    despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
    BB are pretending that the problemdoes not exist, but just look over all the boards here and elsewhere.
    Come on BLACKBERRY - sort it out
    YOUR SHARE PRICE AND SALES DATA ARE TELLING YOU THAT CUSTOMERS ARE VOTING WITH THEIR FEET. I DON'T WANT TO LEAVE BB AS I USE THEM FOR MY BUSINESS.
    GET ON TOP OF THE ISSUE - PLEASE

  • Preparing Sync Preview

    Blackberry .... What are you playing at... Stuck on this message and can't get past it. Most of my Calendar info has been deleted on my Bold 9700. Does matter what I do. Will not get past the message  "Preparing Sync Preview"
    This is the last straw. Been an avid support of BB but you have made too many errors. I am moving the company away from BB. Take the advise of all the consultants. Sell RIM off! 
    Totally frustrated with you this time. 

    Hello everyone,
    We are aware of users reporting this issue of synchronizing with BlackBerry Desktop Manager. Please be patient as we are investigating the issue.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Preparing Sync Preview freeze

    Have just updated to Blackberry Desktop 7.0.0.43 and am using a Bold 9780
    The synchronization process fails, stalls, freezes at the Preparing Sync Preview step.
    Have done the following:
    - removed and reinstalled Desktop software
    - rebooted PC and the phone
    Using Dell i7 PC with 12 gig ram Win 7 64 bit with all updates installed.
    Any suggestions would be appreciated
    Solved!
    Go to Solution.

    Exactly same issue here - whatever happened to beta testing.

  • Mac version of BlackBerry Desktop Manager KB articles

    The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
    KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
    KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19151 - Faster Synchronization and Safer Synchronization options in  BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
    KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
    KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
    KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
    KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
    KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
    KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
    KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
    KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
    KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
    KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
    KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
    KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
    KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
    KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
    KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
    *** We will continue to add more as they become available.
    Message Edited by FozzyBear on 10-02-2009 09:35 PM
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

    I think you're going to have a problem with that.  http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
    Try BlackBerry support  >  BlackBerry Support

  • Blackberry Desktop Manager says Disconnected

    Blackberry 8330 Curve
    Blackberry Desktop Manager 4.3.0.17
    XP Professional
    Microsoft Outlook 2007
    Blackberry Enterprise Server Sync
    Installed USB and Modem Drivers (DM4.5_B13)
    Tried:
    Uninstalling / reinstalling desktop manager many times
    Tried 3 different USB cables and 4 different laptop ports
    Our IT guys spent 3 hours with no success either
    Removing Blackberry battery
    Message Edited by Flabby on 12-19-2008 10:33 AM
    Solved!
    Go to Solution.

    I finally resolved this myself by editing the registry and removing all references to Sprint and Roxio.  I then reinstalled the Blackberry desktop software v 4.7, rebooted and installed Sprint SmartView.  It now works.  The key for me was editing the registry to remove previously installed versons of the software.

  • Blackberry desktop manager Wont install On my Macbook Air

    Hi, Ive got a 2011 13' Macbook air, i7processor 4ghz etc
    Ive ben trying to instal the bbdm on it for some time. When I download the software and try to open it i get a terminal screen whith the hading Blackberry Desktop software.mpkg --Bash-- 80x24
    Any help would be appreciated
    Thanks

    Please note that I am using Blackberry Desktop Manager 6 under Windows 7 Professional OS under Virtual Machine(Vmware Fusion 3.1.3). I use to do Certificate Sync from Windows Internet Explorer to Blackberry Device. How do I acheive this thru Blackberry Desktop Manager for Mac.
    Thanks

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