Blackberry Desktop Manager Not Working

I have Bold 9780, Win 7 Enterprise SP 1 and tried installing desktop manager for PC.
I am not able to open the application. It just displayes a blank window.
Tried rebooting. uninstall and install and same result in all cases.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, there are some tricks to try, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Desktop Manager not working with Windows 7 - Error message received Not Responding

Hello
The issue of not connecting with desktop manager started in May 2012. When I plug phone into computer I can see files. USB works fine as I am also able to use all ports with other usb items. I downloaded the latest download manager again today January 14, 2013 and again the desktop manager says non responsive and program will not start. I have windows 7 and the desktop manager did work in April 2012 with this computer (windows 7). Help with a solution would be great.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Media manager in Desktop manager not working

Hi
for some reason my Media Manager is not highlighted so I can't select it in my Blackberry Desktop Manager.
Any ideas?
Cheers
Solved!
Go to Solution.

Few things
1. What OS are you running
2. Check to make sure that you do not have any anti spyware software blocking the app
3. make sure the firewall is not blocking it like Zonealarm.
4 did you get any errors when you installed it
5. uninstall the app and make sure you delete the folder as well
"C:\Program Files\Research In Motion\BlackBerry and reinstall it

Blackberry Curve 8520 Desktop Manager not working

Am unable to access Desktop Manager, I get the message 'B. Desktop Manager has stopped working' I have uninstalled the programme and down loaded it again from this site. Have just tried again and getting the same message!! Any suggestions?

what is the desktop manager ver ,you are using

Blackberry Media Manager NOT working for Blackberry storm (wont install on computer)

Hello 2months ago I got a Blackberry storm. Its a good phone but I have one problem that would make it much better. When I try installing the desktop manager, everything installs besides the Roxio Media manager. It gives me an error and cancels the installation of Roxio and continues with the other stuff. I really want to transfer Photos and Videos from my phone to my computer and vice-versa. Please tell me what I can do to install the Media Manager to get the device working. I am not using the CD's to install, i downloaded it from the blackberry website. The english version WITH media manager, and I even clicked Custom install and made sure it was planning to install it.
My error is this:
Error 1402.Could not find key:
UNKNOWN/ComCtl3.CoolBar/CLSID
Verify you have sufficient access to the key , or contact your support personelle.
What does that mean I have to do?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
You don't need Roxio nor Media Manager to transfer files to/from your BB. Follow these instructions and be sure to download the version of Desktop Manager that is without either of those...
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
With that, you'll be able to have 2 additional drive letters on your Windows PC and you can drag-and-drop just like any other drive on your machine. Slick.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager Not Working

My desktop manager (DM) version 4.2 on my PC Vista is not working right. I can open it and connect to my Sprint
8703e, but that is very little that I can do with my DM such as opening help. The backup and restore option along with other options are no longer available in my DM. What happened to these options?
Thanks
Solved!
Go to Solution.

Thanks, John! I updated my DM 4.2 to 4.3, but unfortunately when I did that, my OS 4.2.1.110 was automatically uninstalled so I had to install OS: 4.2.1.119. Wow! there is a big difference between DM 4.2 and 4.3. DM 4.3 showed updates so I clicked on that and found that there are other DM 4.4, 4.5, 4.6, and 4.7. I assume that they are for other Blackberry devices. John, can you explain what are the other versions for? I am sure that others would like to know. While I am happy with DM 4.3, but I am curious to what will happen if I download the later versions for my Sprint 8703e?
Yes, you answered my question in the other forum, but I am asking again in this forum to give you credit and users of this forum may not use the other forum.
Again, thanks a lot.

Blackberry Desktop Software Not Working on Windows 7

Dear Fellows,
Downloaded and installed Blackberry Desktop Software without any error, but when you click to start the program it says "Blackberry Desktop Software has stopped working" following are the lines shows in detailed information:
"Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   rim.desktop.exe
Problem Signature 02:   6.0.1.18
Problem Signature 03:   4cfdab9c
Problem Signature 04:   Microsoft.Practices.Composite
Problem Signature 05:   2.0.1.0
Problem Signature 06:   4cfdaa3a
Problem Signature 07:   12b
Problem Signature 08:   50
Problem Signature 09:   SCLHIAANMQHKF4ZDFPVVWEJKPHNM1ZUJ
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   1033
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt"
and here is the error window image
Any help will be highly appreciated.
Thank,
Patni

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Desktop Software not working

Have a 9300 Curve.
Have installed version 6.1 onto Windows 7 PC - can see it, can find it in my program manager but it doesnt open on the screen when i click it. Opened it as administrator too - no go. Have uninstalled all now.
Did I install correct version

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software Not Working Error Message

Hi All
I have been having issues in getting my blakcberry desktop software for PC to open. I have uninstalled and reinstalled fully several times, and each time when i try and open the application (v7.01), it brings up a message saying 'Blakcberry Desktop Software has stopped working, a problem caused the program to stop working correctly, please close the program'.
I have de-activated the windows checking for solutions to never, as i read this in another post, but that still doesnt solve it.
I have windows 7 professional 64 bit on my laptop. Would appreciate a response on this, as i have to change my phone, and therefore need to sync etc asap.
Regards

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop Manager not starting on Gateway Computer

Can anyone help (Blackberry is struggling with this one). I recently purchased a new Gateway computer M- series, and have attempted to install versions 4.2.2, 4.3, 4.6 and each one of the installations completes just fine. when I launch the application, it starts long enough to flash on the desktop and disappears. This is making it very difficult to configure to sync with Outlook 2007. I'm also running Windows Vista. This has become a very frustrating and has gone on now for at least 2 weeks.

Hi there!
Here's a few KB's that might be helpful:
http://www.blackberry.com/btsc/KB02640
http://www.blackberry.com/btsc/KB15486
And you can always search the KB's for something more helpful:
http://www.blackberry.com/btsc/microsites/searchEntry.do
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Outlook 2010 Technical Preview and Blackberry Desktop Manager

Hi There, This is my first post in this forum, requesting you to kindly help as I am really stuck. Coming back to the issue, I have recently installed the MS Office 2010 Technical Preview and am very much enjoying the same. However, I failed to make my Blackberry Desktop Manager 5 work with it, so am unable to sync my BB now Please help. Regards,

Hi and welcome to the forums!
Because you're using software that is not yet official, its in your own hands. I'm pretty sure that the Desktop Manager software is not yet compatible with Office 2010 as it's not yet an official release. Unfortunately this is the catch with using beta software or technical previews. Software developers must rewrite their software to ensure it is compatible with that software and because there can often be changes between the beta or technical preview and the final version, many software developers prefer to wait until the official version is out before releasing their own fully compatible program.
At this point, you have two options as I see it:
Downgrade from the Office 2010 Technical Preview to a compatible version of Microsoft Office.
Don't sync with Microsoft Outlook until a compatibleupgrade of Desktop Manager is released.
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Windows XP SP 3 - Blackberry Desktop Manager 6.0.2 Will Not Open

When I try to start the desktop manager software I immediately get the windows message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I've consulted many resources and tried several fixes, including taking ownership of the registry, renaming one of the library files, and downloading a .NET patch, so far no luck. Any help would be appreciated.

Got it to work.
Here is what I did:
I took the advice to call Verizon. Verizon obviously couldn't help, because it is a software issue, not a phone related issue. After getting passed around to two Verizon Tech Support people, the last one connected me to RIM tech support and handed me off. The first person at RIM asked VERY basic questions and didn't know what to do with this issue, so they connected me to the next level up. The RIM tech support had me uninstall/reinstall DTM 6.0.2 and rerun, I think he was trying to get a recent event logged that would detail the problem. Incidently, he asked about any security programs that might be running in the back ground and suggested shutting everything off. After the uninstall/reinstall, the program still crashed before it started up and we got the familiar windows "Blackberry Desktop Software has encountered a problem and needs to close...".
At this point we went to the system log by going to "Run" in the start menu and typing %temp%. There are two logs I emailed blackberry Tech Support: BB_Desktop and BB_DM. We also looked at the event viewer in computer management by right clicking My Computer, selecting "manage", expanding "event viewer", selecting "application". We looked at the errors associated with the software crashing.
Here is what we learned:
It wasn't a blackberry software issue, but a microsoft .NET framework issue (which I had read about and thought I tried an update in some other threads about this issue, but clearly didn't carry the ball far enough).
At this point, blackberry Tech Support told me to contact microsoft to help fix the problem.
Rather than spending another 3 hours on the phone, I decided to try to repair/update the .NET framework on my own. After several downloads and updates, the blackberry software now works like it should.
These are the resources I used, in order.
1. Download the "Full Redistributable Package" of .NET Framework 3.5 full package near the bottom of the page of http://www.microsoft.com/downloads/en/details.aspx?FamilyId=333325fd-ae52-4e35-b531-508d977d32a6&dis...
2. Uninstall using Add/Remove Programs all previous Microsoft .NET Framework programs (there were 3)
3. Install the "Full Redistributable Packge downloaded in #1 above.
4. Downloaded and Installed Microsoft .NET Framework 4 (Web Installer) from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...
5. Navigated to Microsoft Update at http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us and selected Express update
Several of these steps required a reboot, etc. I just followed all of the instructions. Of course I kept checking and hoping the blackberry desktop software would work. It finally did after #5 above--the express update found I needed to install some high-prioirity update that I can only assume was a patch or something to the.NET framework.
In any event, the whole thing took about 45 minutes and now the desktop software is functioning.
To any real computer people who may evaluate all of these steps, I'm sure I have some redundancies, but whether or not this was the most eloquent way to solve the problem, it got me to the finish line.
If your issue is a .NET framework issue, this could help solve your issue.
Good luck

Blackberry Desktop Manager does not show Media Manager

First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Solved!
Go to Solution.

mamapajama wrote:
First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Hi...
I can help you with the download link...
The link is here
When you get to the page that has the downloads, pay attention to which version your downloading as some have media manager (near bottom) and some do not have media manager (near top)
Let us know how your doing...
Do you have XP or Vista?
H.
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Manager Not Working

Similar Messages

Maybe you are looking for