Blackberry Desktop Manager - Windows Installer keeps popping up

Recently upgraded from BB Desktop manager 5 to 7 and have been having nothing but issues.
One user constantly receives a "Windows Installer" pop-up looking to configure or reinstall Desktop 5.0.
This does not happen for any other user on this machine.
Windows XP Pro SP3
- Desktop Manger still appears in the Add/Remove programs list
- try to remove from the Add/Remove list and I receive "Option can only be peformed on installed products"
- installed the Windows Installer CleanUp Utility - does not even appear as an installed product in the WMI database
- I have performed a clean uninstall/reinstall
- reinstalled Desktop Manager 5, this only created a 2nd install point, the 1st one still exists.
- deleted the RIM folders from HKLM\Software
- deleted all RIM folders from the client profile (AppData/LocalData, etc...)
- uninstalled and reinstalled .net 3.5
Events generated everytime the client launches:
Detection of product '{2E8131B2-8DAF-41E2-B954-18FD5DEF0B54}', feature 'Device_Manager' failed during request for component '{FE197757-5677-4257-A9D1-A8BD678903EA}
Detection of product '{2E8131B2-8DAF-41E2-B954-18FD5DEF0B54}', feature 'USB_Driver' failed during request for component '{E0987959-6DD2-4C96-9402-D00A6AEBF4E5}'

It sounds like someone may have installed the application for their user account only. You may need to remove it from either that account or from the administrator account.
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    Hi and Welcome to the Community!
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Installing Blackberry Desktop Manager Software

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    > NSC Volunteer Sysop
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    >
    > Novell does not monitor these forums officially.
    > Enhancement requests for all Novell products may be made at
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    > Using VA 5.51 build 315 on Windows 2000 build 2195
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    Hi and Welcome to the Community!
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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    prabhakarvkp wrote:
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • I cannot install my downloaded Blackberry Desktop manager.

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Error when updating Playbook OS version via Blackberry Desktop Manager

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    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
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    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
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    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Blackberry Desktop Manager Version 6 Download Needed

    A few months ago I read a post that had a link so I could download Blackberry Desktop Manager Version 6 for Windows.
    Does anyone have access to a link?
    Cheers,
    Steve
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Sof​tware-for-PC/Cleanly-quot-Starting-Over-quot-with-​...
    Post (15) has links to older Desktop Software versions.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Blackberry Desktop Manager version 7.1

    I don't know where to download the new version 7.1 Blackberry Desktop Manager.

    Hello Vatilz
    Welcome to http://supportforums.blackberry.com
    Desktop Manager Windows
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    Regards.
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    BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

  • Lost my Blackberry and want to access data in Blackberry Desktop Manager

    I lost my Blackberry. I have data backed up in Blackberry Desktop Manager but not in Outlook, Google Mail or any other application. Can I get the data out of Desktop Manager and into one of these other applications without having my old (or a new) Blackberry?

    Hi and welcome to the forums!
    ABC Amber converter
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    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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