Blackberry Desktop Manager wont start

I am SOOOO frustrated.
I have installed the BB Desktop Manager software (never installed or used it before) and it has downloaded fine but it just wont open!! No errors, just nothing. Am getting really frustrated.
Any ideas?

I am not sure I understand - are these instructions you have seen/been given?
What is the context for your post? I have an issue with DM 6.02 and Windows 7 which is that DM just won't start, the only workaround I have found is to downgrade to 5.0.1 which is not ideal but does seem to work. It worked fine on XP but when I switched to Windows 7 it installed fine but then would not start up.

Similar Messages

Blackberry desktop manager wont detect blackberry

i have looked everywhere for a solution to my problem and i simply cannot find a fix. my blackberry curve 8520 wont connect to my desktop manager. i have tried everything i could think of however nothing has proven successful.
here is what i have so far done:
-reinstalled desktop manager
-installed latest update for desktop manager
-installed drivers for blackberry
-checked usb cable and ports
-made sure desktop manager was set to usb
-pulled the battery on the blackberry (power cycled)
-restarted my computer
i believe this is everythign i have currently tried, i am running 64x ultimate windows 7 and my computer does recognise that a blackberry is put in as everytime i do so a ballon at the bottom om my screen says a blackberry has been detected and gives it a drive name and such. it is also charging which ensures enough power is being delievered to the blackberry. i do not have another computer to try the desktop manager on. if anyone has a fix to this issue please respond asap as help would be very much appreciated.

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry desktop manager Wont install On my Macbook Air

Hi, Ive got a 2011 13' Macbook air, i7processor 4ghz etc
Ive ben trying to instal the bbdm on it for some time. When I download the software and try to open it i get a terminal screen whith the hading Blackberry Desktop software.mpkg --Bash-- 80x24
Any help would be appreciated
Thanks

Please note that I am using Blackberry Desktop Manager 6 under Windows 7 Professional OS under Virtual Machine(Vmware Fusion 3.1.3). I use to do Certificate Sync from Windows Internet Explorer to Blackberry Device. How do I acheive this thru Blackberry Desktop Manager for Mac.
Thanks

Do not want blackberry desktop manager to start when turning on computer

I installed Blackberry Desktop manager and I cannot force quit. I shut down my Mac and it comes back and cannot close it or force quit.

Does this help? i don't know macs well, but looked around:
http://www.ehow.com/how_4501754_remove-start_up-applications-os-leopard.html
I'm hoping the entry for the blackberry program is there.
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Blackberry desktop Manager not starting on Gateway Computer

Can anyone help (Blackberry is struggling with this one). I recently purchased a new Gateway computer M- series, and have attempted to install versions 4.2.2, 4.3, 4.6 and each one of the installations completes just fine. when I launch the application, it starts long enough to flash on the desktop and disappears. This is making it very difficult to configure to sync with Outlook 2007. I'm also running Windows Vista. This has become a very frustrating and has gone on now for at least 2 weeks.

Hi there!
Here's a few KB's that might be helpful:
http://www.blackberry.com/btsc/KB02640
http://www.blackberry.com/btsc/KB15486
And you can always search the KB's for something more helpful:
http://www.blackberry.com/btsc/microsites/searchEntry.do
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB. Currently, it opens when I start my computer. I would greatly appreciate any help with this.

Did you install the software from a CD or download it?
If from the CD, put it back in your drive. When the wizard appears choose the Modify option. Select the BlackBerry Desktop Manager from the 3 choices listed and hit Next. Your going to reselect the same options as you did when you first installed the software, but stop and the last step where you have the 2 checkboxes. You want to uncheck the top one that talks about starting the software when the computer starts
If you just downloaded the software go into Add/Remove Programs, select the BlackBerry Desktop Manager and hit the Change/Remove button. Then just follow the steps above.
Hope this helps
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Remember to resolve your thread by clicking Accepted Solution.

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing. Please launch a new iCal and create a new calendar". How do I fix this? I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program. Help

I'll try to help...first you did not provide any pertinent information for troubleshooting: Mac OS, device, device OS...
Now before you do anything go to iCal>File>Export and create an iCal archive (JIC). The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be. Try cleaning system and user cache. Restarting your mac and repair permissions.
On the device side, what do you have as the default CICAL? You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
Now do you have more than one calendar? In the DM how are you setting the sync? Two Way, All Calendars...to what calendar are you adding on the device? Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device? Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

Looking for Link to Blackberry Desktop Manager 6 for PC

Can anyone help me out with a link to Blackberry Desktop Manager 6 please as I cannot get Desktop 7 or 7.1 to work with my Windows 7 computer.

Hello,
Here is one:
http://www.blackberryos.com/downloads.php?do=cat&id=110
And there is another in Post 15 of this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager Version 6 Download Needed

A few months ago I read a post that had a link so I could download Blackberry Desktop Manager Version 6 for Windows.
Does anyone have access to a link?
Cheers,
Steve
Solved!
Go to Solution.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
Post (15) has links to older Desktop Software versions.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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SOLVED: BlackBerry Desktop Manager Has Stopped Working

Good morning.
Let me start off by saying I have a Dell laptop runing Vista 64 bit with 4 gig ram. I have Desktop Manager v 4.7 installed and has been working great synching my Outlook calender and my Blackberry.
Starting about a week ago, the synch process gets all the way to the end and I get a message saying:
"BlackBerry Desktop Manager Has Stopped Working" and I have the choice to "check online for a solution and close the program" or "close the program". When I click on "view problem details I get this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 4.7.0.37
Application Timestamp: 49c1b7ab
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000374
Exception Offset: 000aada3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Any ideas?
Message Edited by The_Geek on 09-29-2009 06:51 AM
Message Edited by The_Geek on 09-29-2009 07:38 AM
Solved!
Go to Solution.

I found this on another site:
1.) Start the Desktop Manager software
2.) Connect the blackberry using USB Connector
3.) Select "back-up and restore"
4.) Select "advanced"
5.) Look at the list of information showing in the "device memory" window on your computer
6.) Select "calender all" and DELETE it
7.) Go back to the main screen and syncronize.
8.) Everything should work fine!
In essence it was a corrupt calendar data file on the Blackberry device, apparently.

Blackberry Desktop manager

Just Purchased a new HP laptop With Windows 64-bit and I sm unable to install the Blackberry desktop software? Everytime I begin the installation I receive this error message. I need your help!
Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Manager crashes on connect of Tour on Vista 64-Bit

Hi,
I'm running Windows Vista 64-bit with my Blackberry Tour 9630. I've been using the phone for a while, syncing it with no problem to my PC. Recently I connected it and once Blackberry Desktop Manager recognizes the phone, it takes a couple of seconds and then crashes.
I retrieved the following from the Event Viewer.
Faulting application DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, faulting module DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, exception code 0xc0000005, fault offset 0x000e6535, process id 0x166c, application start time 0x01ca6994947f0712.
I've tried uninstalling Desktop Manager entirely (as well as removing registry entry keys), reinstalling it again, deleting out the whole Intellisync folder, etc. all to no avail.
What else can I do?
Thank you.

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Manager wont start

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