Blackberry Desktop Software 4.7 crashes computers

Hi
I would like to have some advice on problems with the Blackberry Desktop Software and it crashing my computers. I am running XP on both computres and I have down loaded v4.7 of Desktop Software. When I connect my Storm or my 8800 to any of my two computers it crashes them. If I boot with the Storm connected then it does not crash initially but when I try to do an update it crashes the computer. 
Please advise.
Thanks
Micke

Desktop Manager 4.7 is newly released. I've too have noticed some irregular behavior to my PC with 4.7 but I'm not sure whether that is being caused by desktop manager or not.
For your case if you continuously face the same behavior then uninstall the 4.7 with all the settings and then install it again. If problem still continues then degrade to desktop manager 4.6.
tanzim                                                                                  
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       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
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       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
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       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
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       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
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       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
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       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
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       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
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       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
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       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
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       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
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       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
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       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
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       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
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       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
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       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
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       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
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       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
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       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
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       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
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       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
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    Thank you for your help.

    When i posted my first message, i was hoping someone (from the RIM technical support for example) would answer my problem...
    Three weeks later, I wonder if RIM technicians do read the messages in this forum...
    I just ask to be treated as a loyal customer. I only wish that the product I purchased works. So, I repeat my problem:
    Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
    I'm running Windows 7.
    Here is the text from the log file.
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    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
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    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
    18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
    18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
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       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.033|FATAL|1|Exception|0|Fatal Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    Thank you for your help.

  • Blackberry Desktop Software crashes on startup

    I am running Windows XP on an Intel-based Mac through Boot Camp.  I have only recently had this issue and cannot resolve it.  I have Blackberry Desktop Software installed on my Mac as well and it runs fine, but I also need it for the Windows side because my company runs Lotus Notes and they subscribe to Blackberry Enterprise Server, so I need to routinely sync my phone with my Lotus Notes Contacts and calendar.
    Here is what I receive:
    "Blackberry Desktop Software has encountered a problem and needs to close."
    Error signature
    Event type: clr20r3
    P1: rim.desktop.exe
    P2: 6.0.1.18
    P3: 4cfdab9c
    P4: microsoft.practices.composite
    P5: 2.0.1.0
    P6: 4cfdaa3a
    P7: 12b
    P8: 50 
    P9: sclhiaanmqhkf4zdfpvvwekjphnm1zuj
    The actually "error report contents" are very long.  The strange thin g is that under "error report contants" it shows the "system info" as Windows NT build 5.1, very strange

    Same situation, same problem. ?? I only tried to use my Parallels windows instal becaue my mac version desktop software refused to delete applications or update. What is up with Blackberry and macs?

  • Blackberry Desktop Software (Roxio, specifical​ly) causes network problems and blue screens.

    I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
         Well, I have lots of good "bad" experiences with Roxio CD software which had caused these same problems on two of my home computers. It caused blue screens when used in conjunction with my wireless Netgear card and also standard network card. The same symptoms including very slow internet access, general machine sluggishness, etc. I was trying to chase this down for months til I finally removed the Roxio crapware and ALL problems went away. No more slow machine, no more page not found and no more blue screens on two of my computers. Now, on a completely different Toshiba work laptop and different network adaptor, same problems.
         So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
         I hope someone gets good use of this post because this drove me crazy the first time around.
    -- Jeff

    We had the same problem.
    We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
    We did not have any trouble with the Older Dell Latitude we have.
    We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
    We traced it to a memroy / resource leak in the USB subsystem.
    The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
    ** Disclaimer :  This works for us, but may make your computer unusable.  Backup your data to external storage.
                   Back up your computer
                   Start -> control Panel -> system ->Hardware tab ->  Device manager.
                    Expand "Universal Serial Bus Controller"  at bottom of list.
                    Right click on each Item, and select "uninstall"
                    Don't reboot after each one.
                    * Remove ALL the entries under Universal Serial Bus Controllers *
                    Repeat until all the entries under  "Universe Serial Bus Controller" are removed
                    (there may be one that sticks, thats ok. so long as it has been uninstalled.
                Reboot.
                The OS will rebuild the USB stack and drivers to default.
    This has worked for us so far.
    We are not sure if this wont break something else.

  • Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

    I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
    I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
    I vaguely recall agreeing to an update a few days back.  Perhaps Windows has updated recently as well? 
    I have uninstalled and installed most recent Desktop version several times, rebooting in between.  I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything.  I also have rolled back my Windows system to before last Windows update.
    Here is the error message that I believe is associated with this problem:
    Sunday, December 26, 2010
    .NET Runtime 2.0 Error Reporting
    EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
    Thanks in advance for any help you can provide.

    Bold 9650 running on Windows XP
    I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
    1) Removed any Blackberry desktop software from my computer via the  add/remove program in the control panel.  No need to deal with a clean uninstall in terms of registry cleaner, etc.
    2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive. 
    3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out. 
    If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
    -Marty

  • Can't install downloaded Blackberry Desktop software

    I downloaded the latest version of the BB 8100 desktop software from the BB site to my computer. It unzips OK but when it starts to install it stops every time. Have exited every Windows program first.  Any ideas? 

    Problem:
    Similar but not the same as errors 2738 1607 encountered with installing blackberry desktop manager software, there is no error message here, simply the WinZip Self Extractor completes, then the Installshield Wizard opens and appears to be installing.  After several seconds, a BlackBerry window opens (BlackBerry Desktop Software - Installshield Wizard) with the message: "The wizard was interrupted before the BlackBerry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.    Click Finish to exit the wizard.
    Solution(s)
    Ok, saw this thread was un answered so I thought I would reply in case anyone out there has this issue too, it drove me mental for a week too.  (before you read on I am not responsible for any messed up computers, blackberries or anything at all! This  is a GUIDE that worked for me and not the law!) So, here we go… I tried many many things to fix this, I am on Vista home, berry 9700 bold 2, TELUS Mobility (doesn’t really matter), Blackberry handheld OS 5.0, Vista Desktop Manager 5.0.1. English without media manager/roxio w/Sp1 downloaded from blackberry. I tried just about everything you can imagine, know my way around computers reasonably well (or so my mom tells me haha) and uninstalled the previous version of desktop manager with REVO uninstaller etc...
    Some of the other things I tried that did NOT work for me but MAY WORK for you are as follows, what ultimately worked for me was step C and all sub sections of, I might start there but I am writing this in order of things I tried.
    Solution A) un/re registering vbscript.dll (in c:windows\system32) to no avail…click start, run cmd prompt (should open as admin),
    1. Start à Accessories à right-click Command Prompt and select Run as Administrator. A Windows Elevation confirmation screen will pop up. Confirm the action OR alternatively just run CMD from Start àrun à cmd and it should run as admin
    2. The Command Administrator Prompt opens to something like the following- C:\Windows\system32>. If anything else change directory by typing this without quotes: “cd\windows\system32”  
    1)     Now at the command prompt, which should be- C:\Windows\system32  unregister the vbscript.dll file from Windows by typing at the command prompt (without quotes) “regsvc32 /u vbscript32.dll” (This will un-register the VB Script dll with your computer. A confirmation window will appear after this)
    2)     Now we want to register it C:\Windows\system32 regsvr32 vbscript.dll (This registers VB Script with your computer -- a confirmation window will appear after this as well.)
    3)     Try rebooting and running your blackberry software install
    Solution B) Everything on this site : This Blackbery Forum Post (great post, thanks! Hey, you might learn something here that will come in handy one day if it doesn’t help you now, I did)
    Follow each step there, try rebooting and running your blackberry software install as indicated
    Solution B.Longshot) If A and B don’t work, you can try a repair of vista using the recover cd (if you don’t have one go here: neoSmart (I downloaded and burned image with aShampoo dvd burning software, restart windows with DVD/CD in the drive, press F12 on boot (or whatever gets YOU into ‘setup’, not the BIOS, change boot first device to CD/DVD ROM. I used this and it works perfectly, just follow their directions on the site and pick the right version for your OS etc) be *VERY*CAREFUL to NOT wipe your drive and just do a REPAIR (can take an hour), again if you don’t know what you are doing, skip this one and move on.
    What DID WORK for ME, is the following (SORRY FOR THE CAPS BUT THIS IS IMPORTANT *** DO NOT ASSUME THAT USING AN UNINSTALLER LIKE REVO WILL DO ALL OF THIS FOR YOU - THIS WAS MY MISTAKE from the beginning, 25 hours later I realized that YOU NEED TO DO THE UNINSTALL AND SOME MANUAL STEPS EVEN IF YOU SELECT THE MOST THOROUGH***)
    This one, D, worked for me specifically:
    Solution D) Uninstall the BlackBerry Desktop Software, preferably using REVO UNINSTALLER  go:  HERE to get Revo (CNET)
    Use the Advanced uninstall option, thorough option, the last one down the list, this will notonly use blackberry’s built in uninstaller, but scan for remnants of the software on your drive and registry
    When prompted select all and delete everything it finds, do not skip any steps, reboot, try re-installing the blackberry desktop software
    You could try a similar type of uninstaller if you have one; however, I don’t recommend leaving it to using the control panel add/remove programs, I did not try this with that method
    Solution D part 2) Once you have uninstalled and rebooted
    - Delete the Research In Motion Folders from the hard drive AND Registry
    Browse to C:\program files\Research in Motion, delete this folder
    Click Start à Run.
    Type Regedit, and then click OK. (Please be careful here, only do this if you have a good idea what you are doing, you can really mess things up here, go slow carefully please please please)
    In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
    Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\   (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
    Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
    Good luck
    I can be reached at 6packs at live dot com if you spot an error I can fix, otherwise please post to the forums!

  • BlackBerry Desktop Software 6 doesn't go along with Windows 7 ?

    I tried to install applications using BlackBerry Desktop Software 6 on my Windows 7 laptop, a weird thing happened: after selected applications to install and hit apply button, the software wouldn't go downloading or do anything, just went back right away to refresh the application list.
    I've got other couple of computers with Windows XP, Vista and Windows Server 2008, so I tried the software on them, no any problem.
    Anybody get the same problem? What the reason could be?

    One of my laptops is running Windows 7 and I just recently, and successfully, installed the BlackBerry Desktop Software. I would try going into your computer's Control Panel and seeing if the Desktop Software did in fact install. If it did, then uninstall it and try again. If you are still having issues, try running the installation in Compatibility Mode. The instructions on how to run something in this Mode through Windows 7 are located here: http://www.sevenforums.com/tutorials/316-compatibility-mode.html
    To find the .exe file of the BlackBerry Desktop Software, navigate to My Computer (Windows Key + E) > Right-Click on the CD in the Drive > Select 'Open'. I have attached an image below for visual reference.
    I hope my response helped you! If you like it, give me a kudo!

  • Problems loading applications using Blackberry Desktop software

    I am using a Blackberry Bold 9000 with OS 5.0.0.681 (Bundle 1137, Platform 5.2.064) and Desktop Software 6.0.0.40 (Bundle 42) on Windows XP. I have about 20 MB of memory available for apps, but I cannot load new applications using Blackberry Desktop software. Now I can remove or unload software with no problem. However, when I attempt to load applications or software that I don't have, the following happens: I can click on the grey cross icon under "Action" to indicate I want the module and status changes to "Pending Install". The apps I want are English UK, Spanish, Supplemental SureType Wordlists for English and Spanish, Blackberry Application Centre, DOD Root Certificates, TTY Support. I then see the following on on the screen: "Update - Uploading Device software -->" "Update - Loading applications -->" "Loading device modules -->" "Loading applications from device - Searching for available device software -->" "Loading applications from device - Read device service information -->" "Loading applications from device - Searching for available device software -->" And lo and behold - the applications are not loaded; they appear as uninstalled in the application list and I can't access them on my Blackberry. During this process the phone does not reboot... previously when changes were made the phone would reboot. My question is, is there a way to force Desktop Manager to load the applications? How can I load the software I want? I have done a wipe and reinstall of apps and OS on my phone; delete and registry clean of my laptop followed by reinstallation of Desktop Software; battery pull and SIM card pull, but to no avail. This is frustrating as I have friends with whom I converse with in Spanish but it isn't my first language so the spell checker is very useful. Any help would be appreciated.

    Same problem, after weeks of no problems.
    Hard reboot of 8520 several times, reboot desktop, tried different USB ports.
    Intellisync crashes on organizer sync and Destop Manager cannot read applications.
    Is there a fix?

  • Problems synchronization Blackberry desktop software version 6.0.0.40

    Today I installed the latest version of the Blackberry desktop software, 6.0.0.40 on my desktop, latest MS Vista version. After I connected my Blackberry bold 9000 via USB, the system automatically made a backup. That's fine ofcourse. But when I want to verify the synchronization parameters, the system gives an "unknown error" and don't allow me to change the parameters because of that error. I can't click one of the four given synchronization aps, the system doesn't allow it and comes with the error mentioned before. I checked for a newer version of the desktop software, but I have the latest version.
    Who can give me a good advice to solve this?
    Bernard, Holland, Europe.

    I have the same problem and am still waiting on a solution from RIM , and may end up switching form Blackberry because of it. I use win 7, latest DM6, BBerry Tour with latest Verizon updates, and Outlook 2010. I have un-installed and reinstalled DM6 multiple times, using every clean un-install protocol here. I STILL get "Intellysinc error" when I try to change the sync parameters as you've said, crashing DM6. I haven't been able to sync since at least May- it is ABSURD THAT RIM DOESTN CARE ABOUT BUSINESS USERS anymore, leaving us with outlook 2010 high and dry all these months. I will be switching to Droid in a week if RIM doesn't solve this !
    Gregory
    Gregory S Pokrywka MD, FACP
    Prevention of Cardiovascular Disease and Women’s Menopausal Health
    Assistant Professor of Medicine
    Johns Hopkins University School of Medicine
    Inaugural Diplomate American Board Clinical Lipidology
    Certified Menopause Practitioner: North American Menopause Society
    Director: Baltimore Lipid Center

  • BlackBerry Desktop Software does not recognize Bluetooth

    When I try to add my BlackBerry using Bluetooth the BlackBerry Desktop Software does not recognize it. I have ensured that my BlackBerry is in Listen mode but it won't connect. I know the Bluetooth support on my BlackBerry Storm is working (9550) because it does recognize my laptop.

    Hi and welcome to the forums!
    We need your PC type, current OS, the version of desktop manager you are using. Here are some suggestions until your provide the details.
    Thanks,
    Bifocals
    KB13130 Cannot use Bluetooth technology to wirelessly synchronize the BlackBerry smartphone with BlackBerry Desktop Manager
    KB22387 BlackBerry Desktop Software does not detect a BlackBerry smartphone when the first-time connection is by Bluetooth
    KB05143 How to turn on BlackBerry Desktop Manager connection logging
    KB18222 BlackBerry fails to connect to Desktop Manager 5.0 via Bluetooth on 64-bit computers with Widcomm Bluetooth stack
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Blackberry Desktop Software : "A newer version of this application is already installed on this computer"

    Hi, I'm having a very frustrating problem and can't seem to find any informations or help.
    Running Windows 7 x64, I had to update my blackberry desktop software a few weeks ago. Unfortunatly the updater crashed during the update. I tried updating again, but the installer now stops at this message :
    However, there are no trace of any Desktop Software application on my computer. I tried deleting manually all Blackberry/RIM folders as well as deleting all Blackberry/RIM registry keys. I tried using Revo unistaller, multiple registry cleaners, all with no success.
    I now have to use Blackberry Destkop Manager 5.xx since I can't install anything above that. This is getting really frustrating (that and the fact that I had to exchange my Bold 9900 for the 7th time in less that 6 month - and the one I'm using now has a **bleep**ty backspace key that doesn't always work) and extremely annoying.
    If you can help, thank you.
    Solved!
    Go to Solution.

    Sorry, but what part of your signup information did you choose to not understand? These forums are hosted by RIM, but are a user-to-user community of volunteers who try to help each other out as best they can. These forums are NOT a user-to/from-RIM channel of any formal communication. So, sadly, what it sounds like is that none of the kind volunteers happen to know how to help you, given what you've described. Beating them over the head for that fact doesn't seem the best approach IMHO. ;-)
    That said, when I read what you've done, you've indeed already done all that I can think of to recommend. Which leaves only the worst case scenario...rebuilding your entire PC system from scratch. In a very few cases, I've seen that as the only way to clear this up. And it's usually a result of having had multiple different versions of the RIM software installed at one point or another. I've no idea what ultimately gets corrupted, but the system rebuild is the resolution that I've seen.
    I wish the news were better for you. Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
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    Hey casuar_gr,
    Welcome to the BlackBerry Support Community Forums.
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    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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