Blackberry Desktop Software 5.0 or 5.1

Question

I have a 9550 storm 2. My oper sys is windows 7 64 bit. I run outlook 2010 and have hotmail (live mail). My email doesn't download to my blackberry.  I am considering downloading desktop 5.0 or 5.1. I can't find a place (other than the people who load you up with everything) to download it at Verizon or blackberry. My device software is 5.0. Please advise my best way to do this so I can begin getting my email again. I'm changing to a windows phone when windows 8 comes out. Thanks, Gary

Answer 1

OK...after any updates, I always suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 2 and 3 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register with VZW
Dial *228, select option 1
Dial *228 again, select option 2 (you actually should to option 2 monthly)
2) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
3) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
4) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
You may have a challenge at step 2...but I still can't quite tell what password you are stuck on. The contact sync you may have activated...a few email services can sync contacts OTA, but the selection for that is still in the same app as the email setup wizard (it's just a checkbox within the wizard).
What you may want to do is remove the email integration completely and start over clean. You can do that in the email setup wizard, via a PC/browser to the VZW BIS login page, or by going to www.blackberry.com/integrate from your BB browser.
Again, though, I still cannot quite tell exactly the password it's asking for...from what you described, I can't tell if it's a BIS password, a BBID password, an email account password, or something else. So, at the moment, I'm still having to guess.
As for SMS going to your email address...are you quite sure about that? Perhaps your SMS are simply displaying within the Messages app? That would be completely different from them actually being forwarded to your email address...the Messages app can be a unified inbox of truly everything, if so configured.
BTW -- VZW can manage your email integration "behind the scenes" if you just call them for formal support...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code