Blackberry desktop software 6.0 icon issue

I had successfully installed the Blackberry desktop software 6.0 on my work computer. It was working beautifully, until suddenly a few weeks ago it just stopped working. I uninstalled and reinstalled the desktop software. Yet when I click on the shortcut, it keeps coming up with this message: "Blackberry Desktop software has stopped working." It is so frustrating as no one seems to know what the problem is. Can someone help me?

Hey Renatas
Welcome to the BlackBerry Support Community Forums.
I'd like to provide some assistance and have a few questions
Does the Desktop Software open when the device is not connected?
Is this only happening from the short cut and have you tried opening the software from start menu > all programs > BlackBerry?
-HB
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Blackberry Desktop Software installed, but not on start menu or icons on desktop

Blackberry Desktop Software installed, but not on start menu or icons on desktop
I got a new laptop Windows 7. I installed Blackberry Desktop apparently successfully. However, doesn't appear on start menu nor desktop.

Hey tgcraighead,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
After the installation did you restart the computer? If you go into Control Panel>Programs and Features do you see BlackBerry Desktop Software listed in the applications?
Did you have a previous version of BlackBerry Desktop Software installed?
I look forward to your reply.
Cheers.
-ViciousFerret
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Blackberry Desktop software destination folder issue

My company has created a personal profile on my laptop. They have a preset limit as to the size of that profile. When that profile size has been exceeded, I can neither shut down or log off my computer until I go in and delete enough files to get below the limit.
One of the folders in that profile is C:/documents and settings/rangel/Application Data (rangel in my profile name).
Well, when I install the Blackberry Desktop software on my machine, it automatically loads the software into Application Data without asking me where I want to save it. Also, every time I connect my phone to sync, a file called Loader Cache is created and causes me to exceed my profile space.
I've already gone into the desktop software and changed the folder destination for my Backup and Organizer data, but it won't allow me to change the destination folder for anything else.
I can't just go into Windows Explorer and "cut and paste" these folders because the software won't find them the next time I connect my phone. I don't know enough about the folders to just delete them and what issues deleting them causes. Unfortunately, however, I really have no other choice. I have to go in and manually delete the folders and then the next time I connect my phone, my profile space is exceeded again.
Does anyone know of a way that I can change the destination folder for my desktop software files (other than Backup and Oranizer data)???
Thanks!

90 views and not one single response??
Any other recommendations for where I might be able to get some help??

BlackBerry Desktop Software Installation issue

Hi All,
I have tried to Upgrade BlackBerry Desktop Manager from 3.6 to 4.7 version, and it is successfully upgrade to BlackBerry version 4.7. But the issue is, it shows both version in Control Panel - Add/Remove Programs.
Note: After installation rebooted the PC
Example:
Control Panel --> Add/Remove Programs --> Currently installed Programs
BlackBerry Desktop Manager 3.6
BlackBerry Desktop Software 4.7
Kindly some please advice. Thanks... Shiva

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Issues with blackberry desktop software

whenever i connect my BB torch 9810 to BB desktop software, it shows the apps which has been installed on my phone only..
i want to installed input language and other things but it doesnot show them
my phone is havin OS7.1
Regards
Tushar
Solved!
Go to Solution.

Hello Tushar
If desktop software is not offering your desired language ( Hindi ) then you can try to Install an OS pack which offer this language . If you want to do that then follow those steps :
1.Download an OS pack having All Language from here Software from Redington (India) Limited
( Make sure you are downloading for the same device model )
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then using desktop software perform your full backup of your device.
4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
From here you have two options :
Once completed Open BlackBerry Desktop Software ( 7.1 ) > Select Applications. > In the Language and Input Support section, select the language to be added to the BlackBerry smartphone (a + will appear next to the language to install) > Click Apply.
Or
Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe. It will Install the OS on your BlackBerry .
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During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Blackberry desktop software

i downloaded the latest version of blackberry desktop software. as far as i know everything went ok,
however i clicked on the icon on my desktop because i wanted to update my bb, and i couldnt go any further because the blackberry desktop software sign came up then i got the following message;
Blackberry desktop software has encountered a problem and needs to close.
ive installed the latest version twice first time was because i got notified, second time was because i uninstalled the program and downloaded it again.
i am very upset because i want to see my bb needs any updates

Try doing a clean uninstall of the BlackBerry Desktop Software as shown here: http://bbry.lv/acVRkU Then reinstall. Make sure you are installing it in a Windows User Account with admin privileges.
-FS
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Click Solution? for posts that have solved your issue(s)!

Blackberry desktop software doesn't connect with address book

blackberry desktop software version 2.4.0 doesn't connect with address book on a mac os lion (10.7.4). Sync contacts not possible. Use a BB 9500 v5.0.0.841 (plateform 4.2.0.380). Any solution ?

You have both Desktop Software and Link set to open when a device is connected to your Mac. You need to go to the settings of Desktop Software (I don't recall exactly what to do but there should be some settings in the top right corner) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that Link is set to open. That should resolve your issue.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BlackBerry Desktop Software error when trying to run from my computer desktop

Hi: I have installed the BlackBerry Desltop Software ver 6.0 on my Dell Dimension 4700 PC @3.4 GHz which runs Windows XP Professional Version 2002 with Service Pack 3 and has 1GB of RAM.
Each time I have tried to start the software from the desktop icon, I receive an error message saying that BlackBerry Desktop Software has encountered a problem and need to close.
Has anyone else encountered this problem and if so, how did you resolve it? Any assistacne would be most appreciated as I wish to synch my Torch with Outlook 2003 for contacts and appointments!!
Thanks

Hello,
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry desktop software modem help?

So here's the story: I formatted my laptop lost BDS, tried reinstalling but failed, eventually copied the whole blackberry desktop software folder from another pc to mine.
But that didn't fix my problem since it didn't detect my device so I ran over to blackberry's site and downloaded the usb and modem drivers. I installed them and yay it detects my phone (after I manually run blackberry device manager). Now the problem lies with the modem configuration (the whole reason why I got the desktop software in the first place) when I press the mobile internet button it takes me to the mobile internet settings but nothing happens, there is just a green circle loading icon to the right of the profile option. It doesn't do anything and I can't chose any settings I did wait for 20 mins but still nothing.
Please help

Hey CrimsonCloud,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
First thing I would suggest is performing a clean uninstall of BlackBerry® Desktop Software. Follow all of the steps in this KB article: www.blackberry.com/btsc/KB02206
Then restart your PC and go to www.blackberry.com/desktop to download the latest version of BlackBerry Desktop Software and install the software. If you receive any errors, please let me know the exact error message.
Once installed, restart the PC and when the computer is up and running, connect your BlackBerry® Curve™ 9300 smartphone via USB and it should install drivers.
Once you get a notification saying the drivers are now installed, open BlackBerry Desktop Software and then try to setup your tethering.
Let me know if you have any mroe questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry desktop software cannot communicate with the connected device for the playbook

Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the blackberry desktop software still wont connect to the playbook. I tried uninstalling the blackberry desktop software and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
Can someone plz help me????????
PS... My Playbook is on OS 2.1.0.1088 and is 16GB
I tried the updating method 5 times now and uninstalling and reinstalling the blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook?
Solved!
Go to Solution.

Try this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26904&sliceId=2&cmd=displayKC&d...
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Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Blackberry Desktop Software V6.0.2

I just recently joined the RIM Blackberry family. I've installed the latest version of the Blackberry Desktop software, but am having trouble loading the program.
I get a Windows error report...
"BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience."
Does anyone know what issues the program could be having? I've downloaded the program multiple times, re-installed, repaired, and tried to contact Blackberry. I'm incredibly frustrated. Anyone else having this issue, and possibly knows how to fix this?

OK I FIND SOLUTION FROM FIRST TIME. I was in January already registered under nick name HONGKONG
and here is solution what work first time. But now after DMupdate again DONT WORK.
I had all the same problems as everyone else on this thread, but it was just as simple as renaming Rim.Desktop.Services.PolicyManager.dll to Rim.Desktop.Services.PolicyManager.dll.old and then back to Rim.Desktop.Services.PolicyManager.dll it worked.
The file is located in:
C:\Program Files\Research In Motion\BlackBerry Desktop\Modules\
I can only say RIM, I never buy again BB units. Bye [keep it courteous please].

Unable to load Blackberry Desktop software windows 7 64-bit

I am currently running Windows 7 64-bit SP1. I have tried to installed Blackberry Desktop software using 710_b042_multilanguage.exe from your site.
Software appears to install without any problem. When I try to start up the software the blackberry splash screen appears without any issue. However after a short while a transparant window appears with Blackberry Desktop Software on the title bar. I have Java 7.45.
Any ideas why it doesnt appear to be loading correctly?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

Blackberry desktop software 6.0 icon issue

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