BlackBerry Desktop Software 6.1.0 B34 crashes !

Hello,
Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately. I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
I'm running Windows 7.
Here is the text from the log file.
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
18:35:27.010|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.033|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
Thank you for your help.

When i posted my first message, i was hoping someone (from the RIM technical support for example) would answer my problem...
Three weeks later, I wonder if RIM technicians do read the messages in this forum...
I just ask to be treated as a loyal customer. I only wish that the product I purchased works. So, I repeat my problem:
Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately. I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
I'm running Windows 7.
Here is the text from the log file.
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
18:35:27.010|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.033|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
Thank you for your help.

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Blackberry Desktop Software crashes on start up

Hi
I just bought new BB and downloaded Blackberry Desktop Software in order to connect my device to my laptop however after downloading and installing when I tried to run the software it crashes.
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Any help or guidance is highly appreciable.
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Sunny Sharma

Hello ben1107
I have already given this information earlier in this thread however here is the information you looking for :
OS Name Microsoft Windows XP Professional
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I would like to have some advice on problems with the Blackberry Desktop Software and it crashing my computers. I am running XP on both computres and I have down loaded v4.7 of Desktop Software. When I connect my Storm or my 8800 to any of my two computers it crashes them. If I boot with the Storm connected then it does not crash initially but when I try to do an update it crashes the computer.
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Desktop Manager 4.7 is newly released. I've too have noticed some irregular behavior to my PC with 4.7 but I'm not sure whether that is being caused by desktop manager or not.
For your case if you continuously face the same behavior then uninstall the 4.7 with all the settings and then install it again. If problem still continues then degrade to desktop manager 4.6.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Blackberry Desktop Software crashes on startup

I am running Windows XP on an Intel-based Mac through Boot Camp. I have only recently had this issue and cannot resolve it. I have Blackberry Desktop Software installed on my Mac as well and it runs fine, but I also need it for the Windows side because my company runs Lotus Notes and they subscribe to Blackberry Enterprise Server, so I need to routinely sync my phone with my Lotus Notes Contacts and calendar.
Here is what I receive:
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Error signature
Event type: clr20r3
P1: rim.desktop.exe
P2: 6.0.1.18
P3: 4cfdab9c
P4: microsoft.practices.composite
P5: 2.0.1.0
P6: 4cfdaa3a
P7: 12b
P8: 50
P9: sclhiaanmqhkf4zdfpvvwekjphnm1zuj
The actually "error report contents" are very long. The strange thin g is that under "error report contants" it shows the "system info" as Windows NT build 5.1, very strange

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Desktop software causes Windows 7 to crash

I have been using Desktop Software for ages now, very successfully on the Windows XP Pro platform. I have now changed to Windows 7 Pro. Although I have downloaded and installed the latest Desktop software build, which is supposed to be Windows 7-compatible, it is certainly not on my machine.
What happens is this: When I first install the Desktop software, and start it, and use it to sync with Outlook, it works fine. Eventually of course I shut down the computer at the end of the session.
The problem occurs when I next trry to boot up. Every time I do this I get a blue screen crash long before any welcome screen appears. The blue screen doesn't last long enough for me to read what it says but the effect is clear - no boot until a repair of some sort is done. I have found that the only way to achieve a successful boot after this is to take the repair option and then the restore option to a time before installing the Blackberry Desktop software.
This has happened so many times now, with other software and hardware being installed at different times perfectly successfully. Only Blackberry Desktiop software causes these crashes. I have gone through this process at least a dozen times now, all with exactly the same effect.
Does anyone have any idea what might be going on here?

ive recently run into this problem as well with windows 7 on my gf's pc. both got 9700 bold's mine worked out fine with vista, but her comppy wont boot. bout as far as i can get from school is to walk her through booting into safe mode to uninstall the bb app til i can get home lol.. kinda screwwy that i cant really find much useful information about it in the past hour or so
about the only thing that has shown up was a 'problem signature 07' screen saying badpatch.. apparently no decent error code to lookup.. help!

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
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Blackberry Desktop Software (Roxio, specifically) causes network problems and blue screens.

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We had the same problem.
We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
We did not have any trouble with the Older Dell Latitude we have.
We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
We traced it to a memroy / resource leak in the USB subsystem.
The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
** Disclaimer : This works for us, but may make your computer unusable. Backup your data to external storage.
               Back up your computer
               Start -> control Panel -> system ->Hardware tab -> Device manager.
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                Right click on each Item, and select "uninstall"
                Don't reboot after each one.
                * Remove ALL the entries under Universal Serial Bus Controllers *
                Repeat until all the entries under "Universe Serial Bus Controller" are removed
                (there may be one that sticks, thats ok. so long as it has been uninstalled.
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This has worked for us so far.
We are not sure if this wont break something else.

Problems loading applications using Blackberry Desktop software

I am using a Blackberry Bold 9000 with OS 5.0.0.681 (Bundle 1137, Platform 5.2.064) and Desktop Software 6.0.0.40 (Bundle 42) on Windows XP. I have about 20 MB of memory available for apps, but I cannot load new applications using Blackberry Desktop software. Now I can remove or unload software with no problem. However, when I attempt to load applications or software that I don't have, the following happens: I can click on the grey cross icon under "Action" to indicate I want the module and status changes to "Pending Install". The apps I want are English UK, Spanish, Supplemental SureType Wordlists for English and Spanish, Blackberry Application Centre, DOD Root Certificates, TTY Support. I then see the following on on the screen: "Update - Uploading Device software -->" "Update - Loading applications -->" "Loading device modules -->" "Loading applications from device - Searching for available device software -->" "Loading applications from device - Read device service information -->" "Loading applications from device - Searching for available device software -->" And lo and behold - the applications are not loaded; they appear as uninstalled in the application list and I can't access them on my Blackberry. During this process the phone does not reboot... previously when changes were made the phone would reboot. My question is, is there a way to force Desktop Manager to load the applications? How can I load the software I want? I have done a wipe and reinstall of apps and OS on my phone; delete and registry clean of my laptop followed by reinstallation of Desktop Software; battery pull and SIM card pull, but to no avail. This is frustrating as I have friends with whom I converse with in Spanish but it isn't my first language so the spell checker is very useful. Any help would be appreciated.

Same problem, after weeks of no problems.
Hard reboot of 8520 several times, reboot desktop, tried different USB ports.
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Problems synchronization Blackberry desktop software version 6.0.0.40

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Who can give me a good advice to solve this?
Bernard, Holland, Europe.

I have the same problem and am still waiting on a solution from RIM , and may end up switching form Blackberry because of it. I use win 7, latest DM6, BBerry Tour with latest Verizon updates, and Outlook 2010. I have un-installed and reinstalled DM6 multiple times, using every clean un-install protocol here. I STILL get "Intellysinc error" when I try to change the sync parameters as you've said, crashing DM6. I haven't been able to sync since at least May- it is ABSURD THAT RIM DOESTN CARE ABOUT BUSINESS USERS anymore, leaving us with outlook 2010 high and dry all these months. I will be switching to Droid in a week if RIM doesn't solve this !
Gregory
Gregory S Pokrywka MD, FACP
Prevention of Cardiovascular Disease and Women’s Menopausal Health
Assistant Professor of Medicine
Johns Hopkins University School of Medicine
Inaugural Diplomate American Board Clinical Lipidology
Certified Menopause Practitioner: North American Menopause Society
Director: Baltimore Lipid Center

Blackberry Desktop Software : "A newer version of this application is already installed on this computer"

Hi, I'm having a very frustrating problem and can't seem to find any informations or help.
Running Windows 7 x64, I had to update my blackberry desktop software a few weeks ago. Unfortunatly the updater crashed during the update. I tried updating again, but the installer now stops at this message :
However, there are no trace of any Desktop Software application on my computer. I tried deleting manually all Blackberry/RIM folders as well as deleting all Blackberry/RIM registry keys. I tried using Revo unistaller, multiple registry cleaners, all with no success.
I now have to use Blackberry Destkop Manager 5.xx since I can't install anything above that. This is getting really frustrating (that and the fact that I had to exchange my Bold 9900 for the 7th time in less that 6 month - and the one I'm using now has a **bleep**ty backspace key that doesn't always work) and extremely annoying.
If you can help, thank you.
Solved!
Go to Solution.

Sorry, but what part of your signup information did you choose to not understand? These forums are hosted by RIM, but are a user-to-user community of volunteers who try to help each other out as best they can. These forums are NOT a user-to/from-RIM channel of any formal communication. So, sadly, what it sounds like is that none of the kind volunteers happen to know how to help you, given what you've described. Beating them over the head for that fact doesn't seem the best approach IMHO. ;-)
That said, when I read what you've done, you've indeed already done all that I can think of to recommend. Which leaves only the worst case scenario...rebuilding your entire PC system from scratch. In a very few cases, I've seen that as the only way to clear this up. And it's usually a result of having had multiple different versions of the RIM software installed at one point or another. I've no idea what ultimately gets corrupted, but the system rebuild is the resolution that I've seen.
I wish the news were better for you. Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.

Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John

BlackBerry Desktop Software Is their a download for Mac desktop Os 10.5.8

Hi
I was wondering if their is an archive within Blackberry where I could download a BlackBerry Desktop Software for my mac. I am useing 10.5.8, the new version is for 10.6 or higher.
Regards
Vintage Tec head 8088

This subject has been discussed on the forum already.
No earlier versions of the MAC desktop software for reasons unknown to us.
Indeed PC versions can be retrieved somewhere, I guess, but not for the Mac.
Only a possible reader of this forum could offer you his file if still an older version in his archive folders or something similar.
Fingers crossed
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Blackberry desktop software 7 is a waste of time - disappointing!!!

I wish I had not accepted the option to update my desptop software from v6 to v7. I have since been unable to synchronize and have been through the re-installation process several times without success. The software kept looking for 'Blackberry desktop software.msi' under c:\Windows\installer\ folder. I am now fed up!! What a waste of time, this is not good for business.
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Refer to the following post:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Good-News/m-p/1572695

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