BLACKBERRY DESKTOP SOFTWARE 7.1 WONT COMPLETE INSTALLATI​ON

I use windows 7 32bit.. the problem i'm having is BlackBerry desktop software 7.1 won't finish installing.. a pop-up keeps coming up wen it's almost finished installing. the pop-up says "Error 1723. There is a problem with this windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action RepairRimUsbDriverNT.191E20C_5A62_43E3_B035..." .... all this started wen I tried to upgrade from my previously installed 6.0 desktop software from the blackberry.com site... the upgrade failed and I started having issues.. I uninstalled 6.0 but it wouldn't unintal fully.. so I deleted all RIM Folders from registry and all and downloaded d 7.1 desktop software from blackberry.com but it won't finish installing... Pls Pls pls... some one help me sort this out.

Well I did not as I only have this vista on my laptop moreover, it was working fine earlier probably the older version n after the update it stopped working somehow. I have tried number of times to install and uninstall and reinstall with even deactivating my antivirus and user controls and ran as adminisitrator also but to no good.

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  • "please use setup.exe for installati​on instead of blackberry desktop software.m​si" error when trying to install the software through 610_b038_m​ultilangua​ge.exe

    "please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe
    I need to install this so that i can transfer my contacts and calendar to my laptop

    Hi and Welcome to the Community!
    Sorry to be dense, but what happens when you do exactly as the message instructs?
    Thanks!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Blackberry Desktop Software (Roxio, specifical​ly) causes network problems and blue screens.

    I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
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         So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
         I hope someone gets good use of this post because this drove me crazy the first time around.
    -- Jeff

    We had the same problem.
    We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
    We did not have any trouble with the Older Dell Latitude we have.
    We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
    We traced it to a memroy / resource leak in the USB subsystem.
    The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
    ** Disclaimer :  This works for us, but may make your computer unusable.  Backup your data to external storage.
                   Back up your computer
                   Start -> control Panel -> system ->Hardware tab ->  Device manager.
                    Expand "Universal Serial Bus Controller"  at bottom of list.
                    Right click on each Item, and select "uninstall"
                    Don't reboot after each one.
                    * Remove ALL the entries under Universal Serial Bus Controllers *
                    Repeat until all the entries under  "Universe Serial Bus Controller" are removed
                    (there may be one that sticks, thats ok. so long as it has been uninstalled.
                Reboot.
                The OS will rebuild the USB stack and drivers to default.
    This has worked for us so far.
    We are not sure if this wont break something else.

  • During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

    I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
    Issues 1) playbook wont connect to desktop manager anymore 
    2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account. 
    3) my Phone when connected to desk top software shows the calendar as read only
    4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies." 
    I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!! 
    someone please help me. !! 
    I know you are going to ask I have updated everything last time and it is all as update as it can get. 
    As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts 

    Did you try to eboot the your PC or laptop where your device is connected ?
    I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

  • Blackberry Desktop Software - Request Option to Disable Software from Loading During Start-Up

    After Blackberry Desktop Software automatic updates. Software become part of Start-Up option or menu. I do not want Blackberry Desktop Software to automatically load during Start-Up. The Desktop Software does not have a user friendly option to disable the desktop software from loading during start-up. Am writing you to add this feature to your desktop software. I've just completed loading v5.0.1 and again I need to hunt and peck a way through windows to delete this software from loading during start-up. This software needs to have a user friendly option to disable the desktop software from loading during start-up. When I loaded v4.x.x when I bought my blackberry your set-up wizard had this disable option, but all your subsequent software upgrades change my windows start-up to load blackberry desktop manager software. Please add this feature to your software.

    Hello and Welcome to the Forums!
    In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Can't install downloaded Blackberry Desktop software

    I downloaded the latest version of the BB 8100 desktop software from the BB site to my computer. It unzips OK but when it starts to install it stops every time. Have exited every Windows program first.  Any ideas? 

    Problem:
    Similar but not the same as errors 2738 1607 encountered with installing blackberry desktop manager software, there is no error message here, simply the WinZip Self Extractor completes, then the Installshield Wizard opens and appears to be installing.  After several seconds, a BlackBerry window opens (BlackBerry Desktop Software - Installshield Wizard) with the message: "The wizard was interrupted before the BlackBerry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.    Click Finish to exit the wizard.
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    Ok, saw this thread was un answered so I thought I would reply in case anyone out there has this issue too, it drove me mental for a week too.  (before you read on I am not responsible for any messed up computers, blackberries or anything at all! This  is a GUIDE that worked for me and not the law!) So, here we go… I tried many many things to fix this, I am on Vista home, berry 9700 bold 2, TELUS Mobility (doesn’t really matter), Blackberry handheld OS 5.0, Vista Desktop Manager 5.0.1. English without media manager/roxio w/Sp1 downloaded from blackberry. I tried just about everything you can imagine, know my way around computers reasonably well (or so my mom tells me haha) and uninstalled the previous version of desktop manager with REVO uninstaller etc...
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    Solution A) un/re registering vbscript.dll (in c:windows\system32) to no avail…click start, run cmd prompt (should open as admin),
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    2)     Now we want to register it C:\Windows\system32 regsvr32 vbscript.dll (This registers VB Script with your computer -- a confirmation window will appear after this as well.)
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    What DID WORK for ME, is the following (SORRY FOR THE CAPS BUT THIS IS IMPORTANT *** DO NOT ASSUME THAT USING AN UNINSTALLER LIKE REVO WILL DO ALL OF THIS FOR YOU - THIS WAS MY MISTAKE from the beginning, 25 hours later I realized that YOU NEED TO DO THE UNINSTALL AND SOME MANUAL STEPS EVEN IF YOU SELECT THE MOST THOROUGH***)
    This one, D, worked for me specifically:
    Solution D) Uninstall the BlackBerry Desktop Software, preferably using REVO UNINSTALLER  go:  HERE to get Revo (CNET)
    Use the Advanced uninstall option, thorough option, the last one down the list, this will notonly use blackberry’s built in uninstaller, but scan for remnants of the software on your drive and registry
    When prompted select all and delete everything it finds, do not skip any steps, reboot, try re-installing the blackberry desktop software
    You could try a similar type of uninstaller if you have one; however, I don’t recommend leaving it to using the control panel add/remove programs, I did not try this with that method
    Solution D part 2) Once you have uninstalled and rebooted
    - Delete the Research In Motion Folders from the hard drive AND Registry
    Browse to C:\program files\Research in Motion, delete this folder
    Click Start à Run.
    Type Regedit, and then click OK. (Please be careful here, only do this if you have a good idea what you are doing, you can really mess things up here, go slow carefully please please please)
    In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
    Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\   (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
    Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
    Good luck
    I can be reached at 6packs at live dot com if you spot an error I can fix, otherwise please post to the forums!

  • Blackberry Desktop Software 6 will not install

    Hi
    I am having real trouble installing Blackberry Desktop software 6, my problems started when my computer downloaded Blackberry Desktop Software 6 and a McAfee virus protection update at the same time then tried to install them both.
    After many system restores and activating various dlls and removing McAfee I have managed to get my computer up and running again but when I have tried to reinstall the Blackberry Software I always get an error during intstallation that states:
    Rim.Desktop.HttpServerSetup has encountered a problem and needs to close
    It then tries to remove the installation which it then says that it can't complete and ends, it leaves an icon on the desktop but it shows an error everytime I try to start the software.
    I have tried the clean uninstall as directed on the Blackberry website including removing all the registry keys and restarting the dll but I keep getting the same error.
    Window XP is my operating system
    Please help it driving me MAD

    I've never had any problems with DM6 on WinXP, SP3.
    I've mentioned on here several times that I don't recommend using the Roxio software, it's just to buggy I think.
    For a Clean uninstall of Desktop Manager
    http://www.blackberry.com/btsc/KB02206
    good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    4. Guide to Unlocking your BlackBerry & Unlock Codes
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  • Not enough virtual memory to run applications after Blackberry Desktop software installation

    Hi,
    I've an issue with Blackberry Desktop Software application, after installing it (versions 4.7) my laptops cannot open more applications after certain time, even you cannot open the Start menu or any other kind of window, it just shows a little box as it is trying to show the windows but does not have enough resources to complete the drawing; I have to close some windows to open another, I mean I can have opened only a certain numbers of applications.
    I uninstalled the BBDS and I've the problem still, the only way to solve it, was formatting my laptop, after a time I though 5.0 version could has resolved this issue, so I installed it with my fresh laptop and happened the same behavior, in this moment the BBDS has uninstalled 3 months and the have problem yet.
    I think the installation modify some windows registry that in some way disallow to free up memory, or does not inform to window there is enough memory ro tun another applications.
    I noticed when increasing the Virtual memory I can have more applicationes opened but it is few.
    I really apreciate any suggestion,
    Thanks,
    Model: Lenovo T60
    RAM: 1GB RAM
    Windows XP SP3 (it has latest available patches)
    Virtual Memory configured from 1.5Gb to 3GB

    the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
    I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
    besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Removing Applications from BlackBerry Desktop Software: After deleting the app the app name still shows in BBDS

    Hello, 
    I have installed multiple 3-rd party applications on my phone through the BlackBerry Desktop Manager. I am attempting to remove certain applications from the list.
    Here is what I experience:
    I click on Applications icon.  BBDS communicates with the phone and then displays a list of native applications. I click on Install/Remove button. A list of third party applications are displayed. I de-select an application and the hit Start. The phone is restarted. I can confirm that the application is removed from my phone, however, the application name is still displayed under Install/Remove applications. I even clicked on the app and highlighted the application but there is no option to remove the app from the list. When I click on Edit the delete option is disabled. My goal is to remove the 3rd party application from the list completely. Please help!
    Here is my system information:
    System: Mac
    OS: 10.6.8
    BlackBerry Desktop Software (Version 2.3.0 (build 12))
    My phone information:
    BlackBerry Curve 8530
    Carrier: Sprint

    Hi Bessick
                           On your Device Homescreen go to Options > Device > BlackBerry ID >  login with your BlackBerry ID ,After Login Open BBM and see if your BBM contacts are available .
    Or if you have a previous backup then connect your device and run BlackBerry Desktop Software > Click On device > Restore > You can select your BBM contact list to from the list which you can restore back on your device. 
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry Desktop Software freezes at message "Action Engine Loading Configurat​ion"

    I have Windows 7 Professional. My Outlook profile is saved on an Exchange server and my Blackberry had previously beeng syncing with Outlook in this setup for nearly a year without issue. 
    Recently, the desktop software freezes at "Action engine loading configuration" message and is unrecoverable. I have tried the following things to rectify the situation:
    1) Adjust the organizer settings not to sync anything except the date & time. Still happens
    2) Delete all data from the device using Desktop Software and try to resync. Same problem
    3) Uninstall and reinstall Blackberry Desktop Software and try to sync with both the original set of data and the empty, deleted data Blackberry. Same problem.
    4) Tried wiping the blackberry completely using JL Cmdr, reinstalling the OS. In this scenario I can sync Addresses but once I sync Calendar the problems happens again and I am unable to ever sync it again (Including thereafter when de-selecting the Calendar option. 
    At this point I have spent hours scouring Google for help and trying the above items. This has been disastrous for me as I rely on the sync'd data for work and have already starting missing things. 
    I don't believe there is anything wrong with the Blackberry, as it works fine and works perfectly well after re-loading a fresh, OS, etc. 
    I have tried playing with the support logs but because the software freezes before calendar can sync, nothing is in the log that states if there is a corrupt record in calender causing this. Nothing dramatically changes in my calendar between the day that syncing worked and the day it didnt.
    I've tried searching the Blackberry forums and have found some info but nothing helpful. RIM does not provide support telephone numbers and AT&T support has continuously demonstrated itself as worthless over my time with them. 
    Is there any resources left at all that I could try to get past this issue, not waste any more time, and be able to resolve the issue?
    Thank you for reading and for any input you are willing to offer.
    Solved!
    Go to Solution.

    I had a Dell PalmPilot type device in 2003 that sync'd contnously with my computer using ActiveSync. I didn't ever have to click Sync, I would make a change on either device and they would sync. 
    The fact that it is 2011 and we still work with Desktop Manager, the biggest piece of **bleep** software I still have to use, is simply pathetic. 

  • Issues with blackberry desktop software

    whenever i connect my BB torch 9810 to BB desktop software, it shows the apps which has been installed on my phone only..
    i want to installed input language and other things but it doesnot show them
    my phone is havin OS7.1
    Regards
    Tushar
    Solved!
    Go to Solution.

    Hello Tushar
    If desktop software is not offering your desired language ( Hindi ) then you can try to Install an OS pack which offer this language . If you want to do that then follow those steps :
    1.Download an OS pack having All Language  from here  Software from Redington (India) Limited
    ( Make sure you are downloading for the same device model )
    2. Now Double Click  on the file that you Downloaded to Install it on your PC
    3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
     Then using desktop software perform your full backup of your device. 
    4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
        C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
        C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    From here you have two options :
    Once completed Open BlackBerry Desktop Software ( 7.1 ) > Select Applications. > In the Language and Input Support section, select the language to be added to the BlackBerry smartphone (a + will appear next to the language to install) > Click Apply.
    Or 
    Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.  It will Install the OS on your BlackBerry .
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry desktop software cannot communicat​e with the connected device for the playbook

    Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the  blackberry desktop software still wont connect to the playbook. I tried uninstalling the  blackberry desktop software  and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
    Can someone plz help me????????
    PS... My Playbook is on OS 2.1.0.1088 and is 16GB
    I tried the updating method 5 times now and uninstalling and reinstalling the  blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook? 
    Solved!
    Go to Solution.

    Try this:
    http://btsc.webapps.blackberry.com/btsc/viewdocume​nt.do?externalId=KB26904&sliceId=2&cmd=displayKC&d​...
    Please click the Thumbs Up icon if this comment has helped you!
    If your issue is resolved, please click the solution button on the resolution!
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  • Blackberry desktop software shows erro while updating

    can anyone help me .. I really need help im struggling since 4 months my blackberry desktop software is not updating my device when I want to do software update it shows error that " an error occurred while downloading blackberry desktop software. please try again"

    Hi and Welcome to the Community!
    For some reason, the "automatic" method is failing...consequently, you need to take control and override the automatic method. The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    BSCF General Channel
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  • BlackBerry Desktop Software 10 Silent install

    How to silently install BlackBerry Desktop Software 10?
    The command from 4.5 to 7.1 did not work.
    Only /s Installs the Driver of Desktop Software 10,
    but I want to install it complete.

    This info should apply to BB Link:
    http://docs.blackberry.com/en/smartphone_users/deliverables/45274/About_silent_install_1396126_11.js...

  • BlackBerry Desktop Software Ver 4.6 Not Responding - Window Vista

    I have a Blackberry Bold.
    Running Windows Vista home premium on my laptop.
    When the DM loads there is a runtime error  :Line 32 Object Expected
    When I click ignore none of the buttons on the DM respond.
    The DM manager recognises my Blackberry and shows it is connected.
    I have run the DM as administrator and still no response.
    Does anyone have any suggestions?

    Hello,
    I suggest a complete start over -- here are some steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
    1) Remove your device OS update package from your PC (add/remove programs)
    2) Cleanly uninstall the RIM DTM software:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    Some have reported that there are more registry keys to remove than are discussed in that KB
    Others have reported the use of a registry cleansing tool to also be helpful
    3) Get a fresh download of the RIM DTM software:
    https://www.blackberry.com/Downloads/entry.do?code​=A8BAA56554F96369AB93E4F3BB068C22
    Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
    KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
    4) Download (to your PC) a fresh copy of your device OS package from your carrier:
    http://na.blackberry.com/eng/support/downloads/dow​nload_sites.jsp
    5) Install DTM to your PC
    6) Install (also to your PC), the device OS package
    7) Start the organizer configuration over:
    KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
    Hopefully that will get things going again.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
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