Blackberry Desktop Software : "A newer version of this application is already installed on this computer"

Hi, I'm having a very frustrating problem and can't seem to find any informations or help.
Running Windows 7 x64, I had to update my blackberry desktop software a few weeks ago. Unfortunatly the updater crashed during the update. I tried updating again, but the installer now stops at this message :
However, there are no trace of any Desktop Software application on my computer. I tried deleting manually all Blackberry/RIM folders as well as deleting all Blackberry/RIM registry keys. I tried using Revo unistaller, multiple registry cleaners, all with no success.
I now have to use Blackberry Destkop Manager 5.xx since I can't install anything above that. This is getting really frustrating (that and the fact that I had to exchange my Bold 9900 for the 7th time in less that 6 month - and the one I'm using now has a **bleep**ty backspace key that doesn't always work) and extremely annoying.
If you can help, thank you.
Solved!
Go to Solution.

Sorry, but what part of your signup information did you choose to not understand? These forums are hosted by RIM, but are a user-to-user community of volunteers who try to help each other out as best they can. These forums are NOT a user-to/from-RIM channel of any formal communication. So, sadly, what it sounds like is that none of the kind volunteers happen to know how to help you, given what you've described. Beating them over the head for that fact doesn't seem the best approach IMHO. ;-)
That said, when I read what you've done, you've indeed already done all that I can think of to recommend. Which leaves only the worst case scenario...rebuilding your entire PC system from scratch. In a very few cases, I've seen that as the only way to clear this up. And it's usually a result of having had multiple different versions of the RIM software installed at one point or another. I've no idea what ultimately gets corrupted, but the system rebuild is the resolution that I've seen.
I wish the news were better for you. Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Install error: "This application cannot be installed because this installer has been mis-configured.

    I need help with an error I am receiving. I'm on a Mac with OS X Mavericks. I just attempted to install the Photoshop Elements trial and, in attempting to open the "Install Adobe Download Assistant", I received this error:
    "Sorry, an error has occurred.
    This application cannot be installed because this installer has been mis-
    configured. Please contact the application author for assistance."
    I did attempt to download a new copy of the installer, with the same result.

    you can download directly:
    if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
    if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

  • Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

    Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance. Have tried doing so from multiple browsers.
    Please let me know how to download the trial version.
    Thank you.

    Try downloading Acrobat Pro XI using below link. Then try to installing it once again.
    Download Acrobat products | Standard, Pro | XI, X

  • Trying to install Acrobat trial - error says "This application cannot be installed because this installer has been mis-configured."

    Any idea what the problem might be? I have tried several browsers. The Download works fine but when I launch it I get the error:
    This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.
    Thanks.

    do you have any other acrobat version installed?
    if not, run the clean and retry installing, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

  • Trying to download Acrobat trial but get "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."

    Am running 10.9.4 OSX on an Intel iMac
    Error message from the package says Sorry... "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance"
    Would really appreciate any help,
    Thanks!

    Installing AIR | Adobe Flash Professional Team Blog

  • Blackberry desktop software installer forcing into various other applications.

    I have never had a Blackberry but this program/virus is on my computer and has been making my life rather difficult. Every time a run program on my computer this pop-up comes up. "Blackberry Desktop Software 6.1.....The feature you are trying to use is on a network resource that is unavailable.......Click OK to try again, or enter an alternate path to a folder containing the installation package 'Blackberry Desktop Software.msi' in the box below." This pop-up open along with everything i open on my computer. I usually just close it every time. Idk why this virus is on my computer but it needs to go. It is not an installed program on my computer. It's not even in regestry editor. But it persists in being present with everything I do.

    How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Cisco AnyConnect VPN won't install, says There is a newer version of the AnyConnect client already installed

    I had an issue with my Cisco Anyconnect VPN not working, so uninstalled it. I've tried a new install and now I get the message "There is a newer version of the AnyConnect client installed" and it won't tell me install it at all. I've gone through various recommendations on the site included this :-
    Go to "Regedit" and search for "Deterministic Networks" and delete it.
    HKEY_LOCAL_MACHINE \SOFTWARE\Deterministic Networks
    Search with the following keywords in the registry, under "Uninstall" or  "Components" folders and delete any related entries.
    Vpnapi
    Vpngui
    Cisco
    CVPND
    CVPNDRA
    Ipsecdialer
    Source: https://supportforums.cisco.com/message/3728011#3728011
    But I've still got the same problem, and just cant find anything to help !

    Disable Internet Connection Sharing (ICS) and then try You can disable ICS in two ways:
    Per Adapter:
    Click the Start button.
    Click on Control Panel.
    Click on View Network Status and Tasks
    Click on Change adapter settings
    Right-click the shared connection and choose Properties
    Click the Sharing tab
    Clear the Allow other network users to connect through this computer's Internet connection checkbox
    Click OK
    System Wide:
    Click the Start button (Windows' orb)
    Type: services.msc and press ENTER
    Double-Click on Internet Connection Sharing (ICS)
    Change Startup Type to Disabled
    Reboot the computer
    You can now try reinstalling the WiscVPN client again

  • "This application cannot be installed on this computer"

    For the above mentioned error message (appears right after I click 'buy', or 'free', for only some apps), I've already tried the proposed solutions of a re-install of the combo update 10.6.6, and the repair permissions of my hard drive. But neither helped. This matters brand new apps (no previous beta or demos installed). Any suggestions why they don't get installed? Is there anywhere a log that might help finding the problem source?

    Folks, I got feedback from the developer (who got Apple feedback), saying that his software was set for only 64 bit Intels (mine is a 32 bit, yep first one He will now improve this with an update, as there is no restriction. So if you ever run into this error message, you might try to address the developers and find out if your old Intel should really be excluded.

  • This application cannot be installed because this installer has been mis-configured. Please contact

    I receive this error when trying to run the download assistant. No error code so not sure what to do to fix.

    Please also see Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html for additional information on how to resolve this difficulty.

  • This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

    Can someone tell me why is this appearing when i try to download the free trial of Adobe Acrobat pro XI ?

    Hi jorki,
    Please see this thread: Adobe Download Assistant is misconfigured?
    It sounds like you just need to download the trial from a different location.
    Please let us know how it goes.
    Best,
    Sara

  • Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

    I cannot successfully install and use any version of the Blackberry Desktop software.  The problem started when I tried to install the desktop software on my new computer from a file I downloaded and stored on an external hard drive that had been attached to my old computer.  The install/uninstall programs lists Blackberry desktop 4.2.2.  It appeared to install correctly, but when I try to use it,  I get a message saying the program is trying to use a network resource that is not available, and looks in a temp directory for this "Blackberry 8310.msi" file.  There is also a program listed as "Blackberry v4.2.2 for the 8310 series wireless handheld"  When I try to uninstall it, it looks for that same .msi file.
    I'd like to be able to sync my calendar with my phone. 
    Does anyone know what I should do?  I followed the clean uninstall directions, and that didn't make a difference.
    Thanks.

    SDR wrote:
    Xandrex, I am having the same problem (along with a few others).  I hate to sound like a novice, but how do I decompress into a folder other than temp?  Whether installing from the website, or saving to my desktop and then installing, it unzips without giving me a choice of where to put the files.
    Hello,
    I don't have the install at home so my answer will be approximate. when you get the .exe file, it is in fact a zip file with a small launcher that knows it has to unzip the stuff in your temp file.
    What you need is a decompression tool to decompress without that launcher. You can install 7Zip that is quite good for those things.
    You can also try WinZIP or winRAR or winACE but those are not free-of-charge.
     http://www.7-zip.org/
    Once you have installed this tool, just open 7Zip and browse to the .exe file. click on it, there should be a button "Extract". Choose a folder (somewhere on your Desktop for example) and wait for the decompression to finish.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Blackberry Desktop Software for Mac not updating 9900

    Hi,
    please could someone assist me in this.
    I have a mac running the latest Blackberry Desktop Software for Mac. And a Bold 9900 on 7.0 bundle 1465. 
    The Blackberry Desktop Software says new update available 7.0.0.1672. So i proceed to update the blackberry. It says installing and reboots. But it still has the old version, and the Blackberry Desktop Software still says new version available. (7.0.0.1672) So im going in a loop.
    Any help would be greatly appreciated. Thanks

    Hey luckyBB,
    Welcome to the BlackBerry Support Community Forums.
    I noticed you listed your carrier as T-Mobile UK, this provider does not have the 9900 yet.  Can you explain what provider this 9900 is from so I can better assist in getting that bundle of software
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

    I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software.  I'm looking for help to get it working.  I've installed version 6.0. i'm on Curve 8330 (Verizon).  Below describes mt efforts:
    When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync".  i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress.  please wait".  The pop-up window self-disappears. It reappears every time I click the "configure settings..." button.  However, this has run for hours.  The software appears to be stuck in some sort of infinite loop.
    So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install.   I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable.  Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below.  Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
    .  I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found.  verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0'  I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7.  So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0.  the windows installer cannot continue. So. I click "finish".
    So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove.  I then get the following message: "error 1316.  A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi".  When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
    So,my efforts to use the software, repair the software, and uninstall the software have failed.  Any advice?
    I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder.  I am able to view hidden files in Windows Explorer (Tools  Folder options... - View tab - "show hidden files, folders, and driver" is selected".
    I'll restart my windows search index tonight.
    Jim
    8330 (Verizon)
    Windows 7

    Thank you Viciousferret,
    I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided.  I then ran it.  I then did the following:
    selected "NExt",
    then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
    then checked "remove all user settings for blackberry desktop software".  then NEXT
    then the REMOVE button
    then FINISH
    So, it appears the uninstall was successful. 
    The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206"  This link provides 5 tasks. 
    1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software".  Should I skip this step because I already did it above?  If not, would you please provide the instructions for Windows 7?  Only instructions for other operating systems are shown here.
    2) The second task is to "remove computer registry entries".  The fifth step gives instructions for XP, Vista and 7 64-bit.  i use Windows 7 (32-bit).  Are you able to provide the instructions for Windows 7?  Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'.  When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'.  My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close".  Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
    3) Step 3 gives instructions for deletig folders from teh computer.  It also lacks instructions for Windows 7.  Are you able to provide them?
    4) Step 4 provides a link to follow.  that link also lacks instructions for Windows 7 (32-bit).  Would you be able to provide instructions for Windows 7 (32-bit) users?

  • Apparently Sync Manager is turned off for syncing my contacts and calendar to using Blackberry Desktop Software - how can I switch it ON?

    I upgraded to Mac OS 10.9 a few months ago.
    Up till then I was happily able to sync mac Contacts and Calendar to my Blackberry Curve 9320 via Blackberry's Desktop Manager (for Mac).
    Since upgrading the software tells me to that Mac Sync Manager is turned off.  I know it isn't because everything else is syncing.
    When I hunt through your support I find that there are solutions for this problem for other Mac OS versions but not for Maverick, so please tell me how I can once again use my business phone happily as I did before upgrading!
    Many thanks
    Janet

    From
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=B786F9DEB73FE BE22A4D2F911A97BC3C?externalId=KB35311&sliceId=2&cmd=displayKC&docType=kc&noCoun t=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
    BlackBerry Desktop Software utilizes Apple's SyncServices technology in order to synchronize Contact, Calendar, Notes, and Tasks information to and from the Mac computer.
    BlackBerry Desktop Software synchronizes information with the SyncServices database, which is synchronized with the desktop applications on the Mac computer (for example: Apple Address Book, iCal, Apple Mail, Microsoft Outlook for Mac). BlackBerry Desktop Software does not synchronize directly to or from the desktop applications on the Mac computer.
    Mac OS X Mavericks v10.9 and later does not use SyncServices, therefore, it is not possible to synchronize Contact or Calendar information using the BlackBerry Desktop Software on these versions of OS X.
    For more information on SyncServices and OS X Mavericks, see the following Apple Support article:
    http://support.apple.com/kb/HT5847
    Note: BlackBerry Desktop software 2.4 is still supported for use with Mac OS X v10.6, 10.7, and 10.8.
    Pete

  • Blackberry Desktop Software 6.0 will not open

    Desktop Software 6.0
    On load:
    "Application has generated an exception that could not be handled"
    Process ID=0x7ac (1964), Thread ID=0x780 (1920).
    I have uninstalled the desktop software and Microsoft .Net 3.5 SP1 and reinstalled both and continue to get the same error.
    Anyone getting the same error or know how to get the software working again?

    Hi adelwaleed and  Erumara! Welcome to the BlackBerry Support Community Forums!
    This article may help you in regards to the Microsoft .NET framework problem you're having:
    KB17001 - BlackBerry Desktop Software requires Microsoft .NET 3.5 SP1 to be installed
    Let me know if this works for you!
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Maybe you are looking for