Blackberry Desktop Software and 9800 Torch

I attached my cellphone to my PC and I see it charging. I open Blackberrry Desktop Software but it acts like I need to connect my cellphone even though it is already connected. What do I have to do to get the software to recognize my 9800 Torch ?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Calendar Sync - Blackberry Desktop Software and Outlook

In synching Storm with Outlook using Blackberry Desktop software, I don't want to lose past records in Outlook on my laptop. Does anyone know the best way to accomplish that and still do a two-way synch? It appears that during the two-way synch although I specify 900 days before that the software wants to delete past Outlook records. A flow chart of the synch software logic would be helpful if that's out there anywhere.

In synching Storm with Outlook using Blackberry Desktop software, I don't want to lose past records in Outlook on my laptop. Does anyone know the best way to accomplish that and still do a two-way synch? It appears that during the two-way synch although I specify 900 days before that the software wants to delete past Outlook records. A flow chart of the synch software logic would be helpful if that's out there anywhere.

BLACKBERRY DESKTOP SOFTWARE and OSX Lion

Dear all
I have a new MacPro with latest OS XLion and after installed blackberry desktop software all system started go very slowly.
I called Apple support and they told me that BB has not any update that works with new OS X Lion system and installing and sync with BB software is not suggested
Since this is an important issues as I'm using BB for professional work I'll need to have such synchronization possible. How can I?
Thank you for your prompt help
Regards

Messagepads wrote:
Well, to me, it doesn't seem correct that BB is not compatible with Lion !?
I am using at the moment of writing this message the latest BB desktop software on my MB Pro 15 "mid-2010" and os X Lion without ANY problem of speed.
Just had an issue with the transition to iCloud (as many other people) obliging me to "repatriate" manually all my calendar and contact files!
For the rest, everything runs smoothly on my MAC
Just check that you really have the latest version of the software through the update menu command.
Really? Here is the article from Blackberry: - Just talked to them AGAIN and the answer is that yes I will be in a continuos loop with over 25% of my entries changing every other time I synch. Stupid
Syncing calendar events from the BlackBerry smartphone using BlackBerry Desktop Software for Mac causes multiple modifications to existing events
Article ID: KB25147
Product(s) Affected:
BlackBerry® Desktop Software (Mac OS)
Overview
When a sync is carried out with BlackBerry® Desktop Software for Mac and both the BlackBerry® smartphone and the calendar program on the Mac contain the same appointments or a large number of the same appointments the Mac sync alert appears showing modifications to those appointments already in the calendar on the Mac.
BlackBerryDesktop Software (Mac OS)
Mac OS
The issue occurs because appointments on the BlackBerry smartphone are categorized as 'public' or 'private'. The appointments by default are 'public' and a checkbox within the appointment details allows a user to mark it as private.Cause
As an example, iCal appointments do not have this categorization so when the sync takes places the BlackBerry smartphone data has this extra field being pushed and whilst iCal cannot display this data, the truth database in the Mac itself can store that information. This means that the data stored in the Mac truth table has this field added to its stored data.
The software is working as designed. Those modifications should be accepted.Resolution------
SOOOOOO - you accept and then synch - no problem. Close computer - open again - try to synch and get exact same message. Iphone is the answer.

Blackberry desktop software and itunes music sync problem

Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 6.1.0.35.
I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.

I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
Hope this helps!

Blackberry Desktop Software and Blackberry bold 9780

I am trying to synchronize my blackberry to Outlook but I am getting this error.
Synchronization Error: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support.
23:52:53.015 Logging Verbosity Set To '2' - Logging Enabled
23:52:53.016 SyncAPI logging for product
23:53:41.843 SyncObject:tartSync
23:53:41.868 Synchronization Thread Running
23:53:41.868 Sync Engine Starting
23:53:41.883 Starting Loading Contracts
23:53:41.883 Ending Loading Contracts
23:53:41.883 Starting Translator Verification
23:53:41.894 Ending Translator Verification
23:53:41.894 Starting App Validation
23:53:41.947 COLTransUtil::InitializeOlAccess - Exception was thrown from COlAccess constructor.
23:53:41.947 Error Information: 14005 (000036b5) (KnownErrorWithLocalizedText), Description: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support., File: .\OLTransUtil.cpp, Line: 41
23:53:41.947 Ending App Validation
23:53:41.951 Sync Engine Completed (14005)
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
Any help would be appreciated.

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software and Palm Desktop v6.2

I am a happy new Blackberry so far, but have come across something that is very annoying. I am attempting to move the data off my Palm TX, but the Blackberry Desktop does not recognize the version of the Palm Desktop software that I am using.
What is making this difficult:
It appears that I have an unsupported version of Palm Desktop (at least from Blackberry's perspective).
I do not have the option to go to an older Palm Desktop version. Older versions do not run on Vista.
I do not have Outlook.
Any thoughts?
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.
Solved!
Go to Solution.

Well, I finally got my Palm data transferred. First, I was pleasantly suprised that Yahoo actually does have support for the Task List, which was the only thing I thought it was lacking. I performed a sync of my BB with Yahoo and saw that a test entry of each type was uploaded to Yahoo and vice versa. Therefore, my problem was then a matter of getting the Palm data up to Yahoo.
Approach 1: Use the Yahoo Sync tool with the Palm Desktop.
Result: Didn't work. Yahoo Sync doesn't support Palm Desktop 6.2.
Approach 2: Save the Palm data to an archive file and use the Yahoo Import tool.
Result: Didn't work. The file format for Palm Desktop 6.2 was not supported by Yahoo.
Approach 3: Dig a flaky notebook out of my workshop and install an older version of the Palm Desktop.
Result: I got the Palm Desktop installed, then noticed that this notebook had Outlook on it. I synched my Palm with Outlook, then installed the Yahoo Sync tool. Performed a sync and all my Palm data was sucked up into Yahoo. Went back to my Vista machine and ran the BB sync and all the Yahoo data came down.
Finally!
Thanks for all your help.
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.

Upgraded Blackberry Desktop software and now it will not accept my device password. What's happened?

I've upgraded the software on my desktop and connected my Bold 9700 to my computer. It asked me for my device password but it's not accepting it. I'm up to 8/10 tries and I know I'll have issues if I keep trying. I've disconnected my bb but it is still wanting a password and not accepting it.
Also the password field on my bb is showing me the characters I'm typing in as opposed to astericks.
I don't know what is happening and I don't want to lose all my data. Help!
Solved!
Go to Solution.

I found the answer. I was entering the wrong password and not realizing it. sorry if i waster your time reading this.

Blackberry Desktop Software (Roxio, specifically) causes network problems and blue screens.

I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
     Well, I have lots of good "bad" experiences with Roxio CD software which had caused these same problems on two of my home computers. It caused blue screens when used in conjunction with my wireless Netgear card and also standard network card. The same symptoms including very slow internet access, general machine sluggishness, etc. I was trying to chase this down for months til I finally removed the Roxio crapware and ALL problems went away. No more slow machine, no more page not found and no more blue screens on two of my computers. Now, on a completely different Toshiba work laptop and different network adaptor, same problems.
     So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
     I hope someone gets good use of this post because this drove me crazy the first time around.
-- Jeff

We had the same problem.
We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
We did not have any trouble with the Older Dell Latitude we have.
We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
We traced it to a memroy / resource leak in the USB subsystem.
The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
** Disclaimer : This works for us, but may make your computer unusable. Backup your data to external storage.
               Back up your computer
               Start -> control Panel -> system ->Hardware tab -> Device manager.
                Expand "Universal Serial Bus Controller" at bottom of list.
                Right click on each Item, and select "uninstall"
                Don't reboot after each one.
                * Remove ALL the entries under Universal Serial Bus Controllers *
                Repeat until all the entries under "Universe Serial Bus Controller" are removed
                (there may be one that sticks, thats ok. so long as it has been uninstalled.
            Reboot.
            The OS will rebuild the USB stack and drivers to default.
This has worked for us so far.
We are not sure if this wont break something else.

Blackberry Desktop Software shuts down when running Sprint Smart View Internet Service (Air Card)

Just installed Blackberry Desktop Software and it runs ok when I am not running Sprint Smart View (This is my program for my internet service / sprint air card). As soon as I start Sprint Smart View the desktop software no longer works and just shuts itself down after a minute or two.

I'm not familiar with this particular package, but with similar packages from other carriers there's usually a setting that lets the program control your Network - it may only say Wi-Fi.
The BlackBerry drivers include a Dial-Up connection which is probably getting shut down by the software which kills Desktop Manager.
If you turn off that option, the problem should go away (reboot probably a good idea).
Jerry

Cannot download desktop software and the one downloaded won't install

I've tried several times to download the blackberry desktop software and I've been having trouble downloading; it keeps been constantly interrupted during download. i was able to get a full version later but it did not install. it said something about the installation file not been validated and i should try again. i've been on it for a long while and don't know what to do.

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Can't see my blackberry desktop software

I need help,can't see my blackberry desktop software and I need help on how to download it. I'm using a blackberry curve 9220. Thanks

Hi and Welcome to the Community!
Start here:
http://us.blackberry.com/software/desktop.html?LID=us:bb:software:desktopsoftware&LPOS=us:bb:softwar...
Otherwise, please expand on "can't see"...I'm not quite sure what you mean by that.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop software modem help?

So here's the story: I formatted my laptop lost BDS, tried reinstalling but failed, eventually copied the whole blackberry desktop software folder from another pc to mine.
But that didn't fix my problem since it didn't detect my device so I ran over to blackberry's site and downloaded the usb and modem drivers. I installed them and yay it detects my phone (after I manually run blackberry device manager). Now the problem lies with the modem configuration (the whole reason why I got the desktop software in the first place) when I press the mobile internet button it takes me to the mobile internet settings but nothing happens, there is just a green circle loading icon to the right of the profile option. It doesn't do anything and I can't chose any settings I did wait for 20 mins but still nothing.
Please help

Hey CrimsonCloud,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
First thing I would suggest is performing a clean uninstall of BlackBerry® Desktop Software. Follow all of the steps in this KB article: www.blackberry.com/btsc/KB02206
Then restart your PC and go to www.blackberry.com/desktop to download the latest version of BlackBerry Desktop Software and install the software. If you receive any errors, please let me know the exact error message.
Once installed, restart the PC and when the computer is up and running, connect your BlackBerry® Curve™ 9300 smartphone via USB and it should install drivers.
Once you get a notification saying the drivers are now installed, open BlackBerry Desktop Software and then try to setup your tethering.
Let me know if you have any mroe questions.
Cheers.
-ViciousFerret
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Blackberry Desktop Software freezes at message "Action Engine Loading Configuration"

I have Windows 7 Professional. My Outlook profile is saved on an Exchange server and my Blackberry had previously beeng syncing with Outlook in this setup for nearly a year without issue.
Recently, the desktop software freezes at "Action engine loading configuration" message and is unrecoverable. I have tried the following things to rectify the situation:
1) Adjust the organizer settings not to sync anything except the date & time. Still happens
2) Delete all data from the device using Desktop Software and try to resync. Same problem
3) Uninstall and reinstall Blackberry Desktop Software and try to sync with both the original set of data and the empty, deleted data Blackberry. Same problem.
4) Tried wiping the blackberry completely using JL Cmdr, reinstalling the OS. In this scenario I can sync Addresses but once I sync Calendar the problems happens again and I am unable to ever sync it again (Including thereafter when de-selecting the Calendar option.
At this point I have spent hours scouring Google for help and trying the above items. This has been disastrous for me as I rely on the sync'd data for work and have already starting missing things.
I don't believe there is anything wrong with the Blackberry, as it works fine and works perfectly well after re-loading a fresh, OS, etc.
I have tried playing with the support logs but because the software freezes before calendar can sync, nothing is in the log that states if there is a corrupt record in calender causing this. Nothing dramatically changes in my calendar between the day that syncing worked and the day it didnt.
I've tried searching the Blackberry forums and have found some info but nothing helpful. RIM does not provide support telephone numbers and AT&T support has continuously demonstrated itself as worthless over my time with them.
Is there any resources left at all that I could try to get past this issue, not waste any more time, and be able to resolve the issue?
Thank you for reading and for any input you are willing to offer.
Solved!
Go to Solution.

I had a Dell PalmPilot type device in 2003 that sync'd contnously with my computer using ActiveSync. I didn't ever have to click Sync, I would make a change on either device and they would sync.
The fact that it is 2011 and we still work with Desktop Manager, the biggest piece of **bleep** software I still have to use, is simply pathetic.

Blackberry desktop software cannot communicate with the connected device for the playbook

Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the blackberry desktop software still wont connect to the playbook. I tried uninstalling the blackberry desktop software and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
Can someone plz help me????????
PS... My Playbook is on OS 2.1.0.1088 and is 16GB
I tried the updating method 5 times now and uninstalling and reinstalling the blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook?
Solved!
Go to Solution.

Try this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26904&sliceId=2&cmd=displayKC&d...
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Blackberry Desktop Software "Out of Memory Message"

Very new to blackberry. Have had it two days. Dig it so far.
On a mac using the Blackberry Desktop Software, and tonight when updating the blackberry using this software, I started getting a message: "This device has run out of memory while synchronizing your Notes and Memos."
But in the Device Manager, it states that I have 1.2 Gb free memory, and on the blackberry itself it states I have 1.6Gb free. So I have plenty of memory. What's the cause of this error message, and how do I fix it?
Thanks.

gordonscobie wrote:
I have been getting an 'out of memory' message when using twitter app. The message appears inside the twitter app at the bottom of the screen. My phone has plenty of memory - so does anyone know what is going on and what I can do about it. When I get the message the app stops working and I need to close and reopen it.
Have you tried uninstalling and reinstalling the app? or at least a hard reset?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Blackberry Desktop Software and 9800 Torch

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