Blackberry Desktop Software and Palm Desktop v6.2

I am a happy new Blackberry so far, but have come across something that is very annoying. I am attempting to move the data off my Palm TX, but the Blackberry Desktop does not recognize the version of the Palm Desktop software that I am using.
What is making this difficult:
It appears that I have an unsupported version of Palm Desktop (at least from Blackberry's perspective).
I do not have the option to go to an older Palm Desktop version. Older versions do not run on Vista.
I do not have Outlook.
Any thoughts?
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.
Solved!
Go to Solution.

Well, I finally got my Palm data transferred. First, I was pleasantly suprised that Yahoo actually does have support for the Task List, which was the only thing I thought it was lacking. I performed a sync of my BB with Yahoo and saw that a test entry of each type was uploaded to Yahoo and vice versa. Therefore, my problem was then a matter of getting the Palm data up to Yahoo.
Approach 1: Use the Yahoo Sync tool with the Palm Desktop.
Result: Didn't work. Yahoo Sync doesn't support Palm Desktop 6.2.
Approach 2: Save the Palm data to an archive file and use the Yahoo Import tool.
Result: Didn't work. The file format for Palm Desktop 6.2 was not supported by Yahoo.
Approach 3: Dig a flaky notebook out of my workshop and install an older version of the Palm Desktop.
Result: I got the Palm Desktop installed, then noticed that this notebook had Outlook on it. I synched my Palm with Outlook, then installed the Yahoo Sync tool. Performed a sync and all my Palm data was sucked up into Yahoo. Went back to my Vista machine and ran the BB sync and all the Yahoo data came down.
Finally!
Thanks for all your help.
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.

Similar Messages

Corrupt Blackberry Link Software and cannot re-install, Error 1500

I have been happily using my Q10 and the Blackberry link software for about 6 months. A couple of weeks ago I installed ACT and suspect that is the cause of my problems.
the first issue I experienced was a black box appearing every minute saying "There was an error deleting C:\ProgramData\Research In Motion\Tunnel Manager\rimtun-2013-07-11-07-29-47.2388.bugz". I found this link http://glennmatthys.wordpress.com/2013/07/11/the-mysterious-black-box-that-popped-up-every-minute/ Went to preferences and unticked the box that said "Open blackberry link when you loginto your computer" That solved the black box problem and I assumed that I would be able to connect my phone to computer once a week and sync - that would be fine.
However now I cannot sync or retrieve photos from my blackberry. The PC makes a noise to recognise a USB connection however the blackberry link software says the phone is disconnected and I can't navigated to it in windows explorer.
My next thought was to go through installer and repair or uninstall. I am unable to do either with the Blackberry Link software and I receive the Error 1500. Another installation is process. I followed several instructions to resolve this issue with no success including the instructions on http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=765854E20F189D1FCF9918BEB9148E99?...
Other people with this error 1500 say they are unable to uninstall any software. I have been able to uninstall a few programs I don't use without any problem so I don't think this is the issue.
Please help!!!
My OS is windows 8.

Try this: IOBit Uninstaller
http://www.iobit.com/advanceduninstaller.php

Want Blackberry Desktop Software to push MULTILANGUAGE Device OS

Hi. I just had to switch to an older Bold 9700 while my Bold 9790 is being repaired. Upgraded the OS via Blackberry Deskstop Software and then realised later that there is no Arabic language option. Is there a way that I can ensure that my Desktop Software pushes the Multilanguage Device OS in the future? I'm frustrated at having to re-load yet another operating system and restore all my data!!! By the way, the link to download the multilanguage software is not easy to find either.

Hello,
Having language availability is a matter of having installed, to the BB, the OS package that includes the desired language, as governed by this KB:
KB05305 Localization support for BlackBerry smartphones
Consequently:
chilkootcindy wrote:
Is there a way that I can ensure that my Desktop Software pushes the Multilanguage Device OS in the future?
Yes...by installing, to your PC, the specific OS package you desire (as per the above KB). Doing this properly overrides the automatic methods that the Desktop Software/Loader.exe uses, and forces it to use the OS package you installed to your PC, regardless of the results of the automatic methods.
chilkootcindy wrote:
I'm frustrated at having to re-load yet another operating system and restore all my data!!!
Unfortunately, if your carrier does not automatically offer you the OS package containing the language you need, then your only choice is the manual method, which indeed involves reloading your BBOS (along with requiring the backup/restore/configuration issues you mention).
chilkootcindy wrote:
By the way, the link to download the multilanguage software is not easy to find either.
OK...well, here in this user-to-user community, there's really nothing we can do about that...but all official OS packages are always available via the official download portal:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I have accidently established two (2) iclouds accts. This is causing major problems. How do I delete one acct?? Also today I tried to sync my Blackberry 9930 with the BB Desktop software and I lost all my addresses on my BB phone

I lost all of my contacts on my Blackberry 9930 phone while trying to sync it with the Blackberry Desktop software since I upgrade from Mobile me to ICloud on my Mac book. It seems that the Desktop Software can't recognise ICloud contacts/Groups and my calendar will now not sync either. My husband has a Mac Pro and a Blackberry and is having the same problems.
I some how have two (2) icloud accounts. How can I delete one??? Please help!

You can't actually delete an iCloud account but you can remove it by signing out at System Preferences>iCloud if it is the promary account, or in Mail, Contacts & Calendars if the secondary, and then juste ignore it.
The Blackeberry can only sync with data held under 'On My Mac'. iCloud can only sync with data under 'iCloud'.
When you set up iCloud your calendars and contacts were moved to the iCloud server. If you want to use Blackberry you will have to move them back to 'On My Mac' and not sync with iCloud: it's one or the other.
To move calendars, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
To move contacts, File>Export as vCard when you have selected all your contacts, then delete the contacts under iCloud, make 'On My Mac' the default and reimport the vCard.

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open. An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
1. Rebooted
2. Uninstalled and reinstalled from the website
3, Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
Nothing has worked. My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
I am not the most technilogically savvy but I'm not bad...Someone please help!.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error when trying to configure sync between Outlook 2003 and Blackberry Desktop Software 4.6

I am unable to configure the Blackberry Desktop Software (version 4.6) to sync with my Outlook 2003. I used to have an older version of the desktop software and it worked just fine. I got a new phone and updated the software and am unable to configure the sync. I get the following message when I try to configure it: "Runtime Error: folder is no longer part of the system data source or the folder could not be found."
Please help. I need these to sync.

HI and Welcome to the Forums!
I suggest trying a clean DTM uninstall:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
followed by reinstalling from scratch. You should be able to go to the latest v5.0 with Outlook 2003...it's available here:
http://na.blackberry.com/eng/services/desktop/#tab_tab_overview
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software"

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software" please help.

Hi and Welcome to the Community!
Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Calendar Sync - Blackberry Desktop Software and Outlook

In synching Storm with Outlook using Blackberry Desktop software, I don't want to lose past records in Outlook on my laptop. Does anyone know the best way to accomplish that and still do a two-way synch? It appears that during the two-way synch although I specify 900 days before that the software wants to delete past Outlook records. A flow chart of the synch software logic would be helpful if that's out there anywhere.

In synching Storm with Outlook using Blackberry Desktop software, I don't want to lose past records in Outlook on my laptop. Does anyone know the best way to accomplish that and still do a two-way synch? It appears that during the two-way synch although I specify 900 days before that the software wants to delete past Outlook records. A flow chart of the synch software logic would be helpful if that's out there anywhere.

Blackberry Desktop Software and 9800 Torch

I attached my cellphone to my PC and I see it charging. I open Blackberrry Desktop Software but it acts like I need to connect my cellphone even though it is already connected. What do I have to do to get the software to recognize my 9800 Torch ?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop software and itunes music sync problem

Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 6.1.0.35.
I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.

I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
Hope this helps!

BLACKBERRY DESKTOP SOFTWARE and OSX Lion

Dear all
I have a new MacPro with latest OS XLion and after installed blackberry desktop software all system started go very slowly.
I called Apple support and they told me that BB has not any update that works with new OS X Lion system and installing and sync with BB software is not suggested
Since this is an important issues as I'm using BB for professional work I'll need to have such synchronization possible. How can I?
Thank you for your prompt help
Regards

Messagepads wrote:
Well, to me, it doesn't seem correct that BB is not compatible with Lion !?
I am using at the moment of writing this message the latest BB desktop software on my MB Pro 15 "mid-2010" and os X Lion without ANY problem of speed.
Just had an issue with the transition to iCloud (as many other people) obliging me to "repatriate" manually all my calendar and contact files!
For the rest, everything runs smoothly on my MAC
Just check that you really have the latest version of the software through the update menu command.
Really? Here is the article from Blackberry: - Just talked to them AGAIN and the answer is that yes I will be in a continuos loop with over 25% of my entries changing every other time I synch. Stupid
Syncing calendar events from the BlackBerry smartphone using BlackBerry Desktop Software for Mac causes multiple modifications to existing events
Article ID: KB25147
Product(s) Affected:
BlackBerry® Desktop Software (Mac OS)
Overview
When a sync is carried out with BlackBerry® Desktop Software for Mac and both the BlackBerry® smartphone and the calendar program on the Mac contain the same appointments or a large number of the same appointments the Mac sync alert appears showing modifications to those appointments already in the calendar on the Mac.
BlackBerryDesktop Software (Mac OS)
Mac OS
The issue occurs because appointments on the BlackBerry smartphone are categorized as 'public' or 'private'. The appointments by default are 'public' and a checkbox within the appointment details allows a user to mark it as private.Cause
As an example, iCal appointments do not have this categorization so when the sync takes places the BlackBerry smartphone data has this extra field being pushed and whilst iCal cannot display this data, the truth database in the Mac itself can store that information. This means that the data stored in the Mac truth table has this field added to its stored data.
The software is working as designed. Those modifications should be accepted.Resolution------
SOOOOOO - you accept and then synch - no problem. Close computer - open again - try to synch and get exact same message. Iphone is the answer.

Blackberry Desktop Software (Roxio, specifically) causes network problems and blue screens.

I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
     Well, I have lots of good "bad" experiences with Roxio CD software which had caused these same problems on two of my home computers. It caused blue screens when used in conjunction with my wireless Netgear card and also standard network card. The same symptoms including very slow internet access, general machine sluggishness, etc. I was trying to chase this down for months til I finally removed the Roxio crapware and ALL problems went away. No more slow machine, no more page not found and no more blue screens on two of my computers. Now, on a completely different Toshiba work laptop and different network adaptor, same problems.
     So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
     I hope someone gets good use of this post because this drove me crazy the first time around.
-- Jeff

We had the same problem.
We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
We did not have any trouble with the Older Dell Latitude we have.
We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
We traced it to a memroy / resource leak in the USB subsystem.
The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
** Disclaimer : This works for us, but may make your computer unusable. Backup your data to external storage.
               Back up your computer
               Start -> control Panel -> system ->Hardware tab -> Device manager.
                Expand "Universal Serial Bus Controller" at bottom of list.
                Right click on each Item, and select "uninstall"
                Don't reboot after each one.
                * Remove ALL the entries under Universal Serial Bus Controllers *
                Repeat until all the entries under "Universe Serial Bus Controller" are removed
                (there may be one that sticks, thats ok. so long as it has been uninstalled.
            Reboot.
            The OS will rebuild the USB stack and drivers to default.
This has worked for us so far.
We are not sure if this wont break something else.

Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install. I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable. Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below. Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove. I then get the following message: "error 1316. A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi". When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
Jim
8330 (Verizon)
Windows 7

Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

Blackberry Desktop Software and Palm Desktop v6.2

Similar Messages

Maybe you are looking for