Blackberry Desktop SoftWare ( Apploader.​msi )

Hello my name is Vincent, I'm French, and my english is not perfect, I'm sorry, I go to wrote my text in french and translate this with "Google Translate". The original and the translate here:
Original:
Bonjour, j'ai actuellement un probleme avec Blackberry desktop software, quand je lance ce programme, il fonctionne mais il m'affiche une fenetre avec marqué : 
"The feature you are trying to use is on a network ressource that it unavailable.
Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.
Use source:
C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\      |   [Browse...]"
Choix disponible:
[ OK ]
[ Cancel ]
Merci pour votre aide.
Translate:
Hello, I currently have a problem with Blackberry Desktop software, when I run this program it works but it shows me a window marked with:
"The feature you are trying to use is on a network ressource that it unavailable.
Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.
Use source:
C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\ | [Browse...]"
Choices available:
[OK]
[Cancel]
Thank you for your help.
SALVADO, France

Thank you for your answer, I'm student, so I understand a little the english, and I can speak a little, but sorry for the errors.
So, I've already un-install and ré-install Blackberry Desktop SoftWare from the site http://fr.blackberry.com.
But it does not work. The same message is here...
Have you other ideas for help me and the other users who are like me?
SALVADO, France

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    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry desktop software installer forcing into various other applications.

    I have never had a Blackberry but this program/virus is on my computer and has been making my life rather difficult. Every time a run program on my computer this pop-up comes up. "Blackberry Desktop Software 6.1.....The feature you are trying to use is on a network resource that is unavailable.......Click OK to try again, or enter an alternate path to a folder containing the installation package 'Blackberry Desktop Software.msi' in the box below." This pop-up open along with everything i open on my computer. I usually just close it every time. Idk why this virus is on my computer but it needs to go. It is not an installed program on my computer. It's not even in regestry editor. But it persists in being present with everything I do.

    How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry desktop software cannot update my error 507 9800touch phone

    my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no  BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no  BlackBerry® Software available.
    i have read around but no solutions. please help as am desperate

    Hello,
    Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
    1) Uninstall, from your PC, any BB OS packages
    2) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
    3) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Now, use this process:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    freexrythem wrote:
     "There is no  BlackBerry® Software available." 
    Most often, that message is the result of one (or more) of the following:
    There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
    There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
    There is more than one BB OS package installed to the PC...which can confuse the Loader tool
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Software.m​si missing

    At startup, Blackberry Desktop software autoloads.. Windows Installer window pops up and says: “The feature you are trying to use is on a network resource that is unavailable. Enter an alternate path to folder containing the instruction package “Blackberry Desktop Software.msi.” in the box below: C:\users\ron\appdata\local\temp\WZSE1.tmp\1 Search says the msi file is not on computer. Attempt to uninstall Blackberry software interrupted…looking for same msi file to uninstall. Original install disk is V4.7 while installed version is 5.1..so can uninstall. Perhaps I goofed the install...perhaps Norton was a problem on download. Windows 7 OS.

    What I did was disable the UAC in Windows Vista, reboot, install the Windows Install Cleanup Utility (MSICUU2.exe), use that program to yank out the old Blackberry Desktop Manager software, updated the Windows Installer version, rebooted, no more issues.  Just a side note, I had to run the cleanup utility twice on the Blackberry Desktop software to remove it, which was just a couple of extra clicks.  By the way, you have to download the MSICUU2.exe from a 3rd party site now.  Microsoft will no longer endorse the program. 

  • BlackBerry Desktop Software 6.1.0 B34 crashes !

    Hello,
    Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
    I'm running Windows 7.
    Here is the text from the log file.
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
    18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
    18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
    18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
    18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
    18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
    18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
    18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
    18:35:27.010|ERROR|1|Rim.Desktop.Services.Configur​ation|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
    18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.033|FATAL|1|Exception|0|Fatal Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    Thank you for your help.

    When i posted my first message, i was hoping someone (from the RIM technical support for example) would answer my problem...
    Three weeks later, I wonder if RIM technicians do read the messages in this forum...
    I just ask to be treated as a loyal customer. I only wish that the product I purchased works. So, I repeat my problem:
    Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
    I'm running Windows 7.
    Here is the text from the log file.
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
    18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
    18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
    18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
    18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
    18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
    18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
    18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
    18:35:27.010|ERROR|1|Rim.Desktop.Services.Configur​ation|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
    18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.033|FATAL|1|Exception|0|Fatal Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    Thank you for your help.

  • Blackberry desktop software 6.02 and GPO

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    active directory group policy. To do this I need an .msi file for
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    Hey casuar_gr,
    Welcome to the BlackBerry Support Community Forums.
    You can use winzip or winrar to extract the MSI file from the executable file from BlackBerry Desktop Software.
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