Blackberry Desktop Software crashes on start up

Hi 
I just bought new BB and downloaded Blackberry Desktop Software in order to connect my device to my laptop however after downloading and installing when I tried to run the software it crashes.
I need to connect it to my laptop.
Any help or guidance is highly appreciable.
Thanks,
Sunny Sharma

Hello ben1107
I have already given this information earlier in this thread however here is the information you looking for : 
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
Blackberry Desktop Software Version 6.1.0.35

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  • BB Desktop Software crashes at start.

    Hi folks,
    I just downloaded the latest blackberry desktop software from the official website. Downloaded and installed. But whenever i start the program, it always crashes.
    The first error would be
    Rim.DesktopHelper has encountered a problem and needs to close. 
    The error report states:
    EventType : clr20r3 P1 : rim.desktophelper.exe P2 : 6.1.0.36
    P3 : 4eb85344 P4 : microsoft.practices.composite P5 : 2.0.1.0
    P6 : 4eb851a2 P7 : 12b P8 : 50 P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
    2.  BlackBerry Desktop Software has encountered a problem and needs to close. 
    The error report states:
    EventType : clr20r3 P1 : rim.desktop.exe P2 : 6.1.0.36 P3 : 4eb85358
    P4 : system.configuration P5 : 2.0.0.0 P6 : 4889de74 P7 : 277
    P8 : 14 P9 : ioibmurhynrxkw0zxkyrvfn0boyyufow
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    I have the same problem!!

  • Blackberry Desktop Software crashes on startup

    I am running Windows XP on an Intel-based Mac through Boot Camp.  I have only recently had this issue and cannot resolve it.  I have Blackberry Desktop Software installed on my Mac as well and it runs fine, but I also need it for the Windows side because my company runs Lotus Notes and they subscribe to Blackberry Enterprise Server, so I need to routinely sync my phone with my Lotus Notes Contacts and calendar.
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    Error signature
    Event type: clr20r3
    P1: rim.desktop.exe
    P2: 6.0.1.18
    P3: 4cfdab9c
    P4: microsoft.practices.composite
    P5: 2.0.1.0
    P6: 4cfdaa3a
    P7: 12b
    P8: 50 
    P9: sclhiaanmqhkf4zdfpvvwekjphnm1zuj
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    Same situation, same problem. ?? I only tried to use my Parallels windows instal becaue my mac version desktop software refused to delete applications or update. What is up with Blackberry and macs?

  • BLACKBERRY DESKTOP SOFTWARE and OSX Lion

    Dear all
    I have a new MacPro with latest OS XLion and after installed blackberry desktop software all system started go very slowly.
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    Since this is an important issues as  I'm using BB for professional work I'll need to have such synchronization possible. How can I?
    Thank you for your prompt help
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    Messagepads wrote:
    Well, to me, it doesn't seem correct that BB is not compatible with Lion !?
    I am using at the moment of writing this message the latest BB desktop software on my MB Pro 15 "mid-2010" and os X Lion without ANY problem of speed.
    Just had an issue with the transition to iCloud (as many other people) obliging me to "repatriate" manually all my calendar and contact files!
    For the rest, everything runs smoothly on my MAC
    Just check that you really have the latest version of the software through the update menu command.
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    Syncing calendar events from the BlackBerry smartphone using BlackBerry Desktop Software for Mac causes multiple modifications to existing events
    Article ID: KB25147
    Product(s) Affected:
    BlackBerry® Desktop Software (Mac OS)
    Overview
    When a sync is carried out with BlackBerry® Desktop Software for Mac and both the BlackBerry® smartphone and the calendar program on the Mac contain the same appointments or a large number of the same appointments the Mac sync alert appears showing modifications to those appointments already in the calendar on the Mac.
    BlackBerryDesktop Software (Mac OS)
    Mac OS
    The issue occurs because appointments on the BlackBerry smartphone are categorized as 'public' or 'private'. The appointments by default are 'public' and a checkbox within the appointment details allows a user to mark it as private.Cause
    As an example, iCal appointments do not have this categorization so when the sync takes places the BlackBerry smartphone data has this extra field being pushed and whilst iCal cannot display this data, the truth database in the Mac itself can store that information. This means that the data stored in the Mac truth table has this field added to its stored data.
    The software is working as designed. Those modifications should be accepted.Resolution------
    SOOOOOO - you accept and then synch - no problem.  Close computer - open again - try to synch and get exact same message.  Iphone is the answer.

  • Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

    I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
    I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
    I vaguely recall agreeing to an update a few days back.  Perhaps Windows has updated recently as well? 
    I have uninstalled and installed most recent Desktop version several times, rebooting in between.  I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything.  I also have rolled back my Windows system to before last Windows update.
    Here is the error message that I believe is associated with this problem:
    Sunday, December 26, 2010
    .NET Runtime 2.0 Error Reporting
    EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
    Thanks in advance for any help you can provide.

    Bold 9650 running on Windows XP
    I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
    1) Removed any Blackberry desktop software from my computer via the  add/remove program in the control panel.  No need to deal with a clean uninstall in terms of registry cleaner, etc.
    2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive. 
    3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out. 
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  • BlackBerry Desktop Software 6.1.0 B34 crashes !

    Hello,
    Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
    I'm running Windows 7.
    Here is the text from the log file.
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
    18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
    18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
    18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
    18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
    18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
    18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
    18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
    18:35:27.010|ERROR|1|Rim.Desktop.Services.Configur​ation|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
    18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.033|FATAL|1|Exception|0|Fatal Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    Thank you for your help.

    When i posted my first message, i was hoping someone (from the RIM technical support for example) would answer my problem...
    Three weeks later, I wonder if RIM technicians do read the messages in this forum...
    I just ask to be treated as a loyal customer. I only wish that the product I purchased works. So, I repeat my problem:
    Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
    I'm running Windows 7.
    Here is the text from the log file.
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
    18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
    18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
    18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
    18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
    18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
    18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
    18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
    18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
    18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
    18:35:27.010|ERROR|1|Rim.Desktop.Services.Configur​ation|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
    18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.033|FATAL|1|Exception|0|Fatal Error
    System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
       --- Fin de la trace de la pile d'exception interne ---
       à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
       à MS.Internal.Text.DynamicPropertyReader.GetTypeface​(DependencyObject element)
       à MS.Internal.Text.TextProperties.InitCommon(Depende​ncyObject target)
       à MS.Internal.Text.TextProperties..ctor(FrameworkEle​ment target, Boolean isTypographyDefaultValue)
       à System.Windows.Controls.TextBlock.GetLinePropertie​s()
       à System.Windows.Controls.TextBlock.EnsureTextBlockC​ache()
       à System.Windows.Controls.TextBlock.MeasureOverride(​Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.StackPanel.MeasureOverride​(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à MS.Internal.Helper.MeasureElementWithSingleChild(U​IElement element, Size constraint)
       à System.Windows.Controls.ContentPresenter.MeasureOv​erride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Decorator.MeasureOverride(​Size constraint)
       à System.Windows.Documents.AdornerDecorator.MeasureO​verride(Size constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Controls.Border.MeasureOverride(Siz​e constraint)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Window.MeasureOverrideHelper(Size constraint)
       à System.Windows.Window.MeasureOverride(Size availableSize)
       à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
       à System.Windows.UIElement.Measure(Size availableSize)
       à System.Windows.Interop.HwndSource.SetLayoutSize()
       à System.Windows.Interop.HwndSource.set_RootVisualIn​ternal(Visual value)
       à System.Windows.Interop.HwndSource.set_RootVisual(V​isual value)
       à System.Windows.Window.SetRootVisual()
       à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
       à System.Windows.Window.CreateSourceWindowImpl()
       à System.Windows.Window.SafeCreateWindow()
       à System.Windows.Window.ShowHelper(Object booleanBox)
       à System.Windows.Window.Show()
       à System.Windows.Window.ShowDialog()
       à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti​onsWindow()
       à Rim.Desktop.Shell.Bootstrapper.CreateShell()
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run(Boolean runWithDefaultConfiguration)
       à Microsoft.Practices.Composite.UnityExtensions.Unit​yBootstrapper.Run()
       à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       à System.Windows.Application.<.ctor>b__0(Object unused)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.DispatcherOperation.Invok​eImpl()
       à System.Windows.Threading.DispatcherOperation.Invok​eInSecurityContext(Object state)
       à System.Threading.ExecutionContext.runTryCode(Objec​t userData)
       à System.Runtime.CompilerServices.RuntimeHelpers.Exe​cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       à System.Threading.ExecutionContext.RunInternal(Exec​utionContext executionContext, ContextCallback callback, Object state)
       à System.Threading.ExecutionContext.Run(ExecutionCon​text executionContext, ContextCallback callback, Object state)
       à System.Windows.Threading.DispatcherOperation.Invok​e()
       à System.Windows.Threading.Dispatcher.ProcessQueue()
       à System.Windows.Threading.Dispatcher.WndProcHook(In​tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       à MS.Win32.HwndSubclass.DispatcherCallbackOperation(​Object o)
       à System.Windows.Threading.ExceptionWrapper.Internal​RealCall(Delegate callback, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.ExceptionWrapper.TryCatch​When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.WrappedInvoke(​Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       à System.Windows.Threading.Dispatcher.InvokeImpl(Dis​patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       à System.Windows.Threading.Dispatcher.Invoke(Dispatc​herPriority priority, Delegate method, Object arg)
       à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       à System.Windows.Threading.Dispatcher.PushFrameImpl(​DispatcherFrame frame)
       à System.Windows.Threading.Dispatcher.PushFrame(Disp​atcherFrame frame)
       à System.Windows.Threading.Dispatcher.Run()
       à System.Windows.Application.RunDispatcher(Object ignore)
       à System.Windows.Application.RunInternal(Window window)
       à System.Windows.Application.Run(Window window)
       à System.Windows.Application.Run()
       à Rim.Desktop.Shell.App.Main()
    18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
    System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
       à MS.Internal.FontCache.CheckedPointer.op_Addition(C​heckedPointer rhs, Int32 offset)
       à MS.Internal.FontCache.HashTable.GetElementInfo(Int​32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
       à MS.Internal.FontCache.HashTable.Lookup(IFontCacheE​lement e, Boolean add)
       à MS.Internal.FontCache.CacheManager.Lookup(IFontCac​heElement e)
       à System.Windows.Media.FontFamily.PreCreateDefaultFa​milyCollection()
       à System.Windows.Media.FontFamily..cctor()
    Thank you for your help.

  • Blackberry Desktop Software - Request Option to Disable Software from Loading During Start-Up

    After Blackberry Desktop Software automatic updates. Software become part of Start-Up option or menu. I do not want Blackberry Desktop Software to automatically load during Start-Up. The Desktop Software does not have a user friendly option to disable the desktop software from loading during start-up. Am writing you to add this feature to your desktop software. I've just completed loading v5.0.1 and again I need to hunt and peck a way through windows to delete this software from loading during start-up. This software needs to have a user friendly option to disable the desktop software from loading during start-up. When I loaded v4.x.x when I bought my blackberry your set-up wizard had this disable option, but all your subsequent software upgrades change my windows start-up to load blackberry desktop manager software. Please add this feature to your software.

    Hello and Welcome to the Forums!
    In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Software installed, but not on start menu or icons on desktop

    Blackberry Desktop Software installed, but not on start menu or icons on desktop
    I got a new laptop Windows 7.  I installed Blackberry Desktop apparently successfully.  However, doesn't appear on start menu nor desktop.

    Hey tgcraighead,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    After the installation did you restart the computer?  If you go into Control Panel>Programs and Features do you see BlackBerry Desktop Software listed in the applications?
    Did you have a previous version of BlackBerry Desktop Software installed?
    I look forward to your reply.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Blackberry Desktop Software slows down Network Connectivity on Win 7 start up

    Hi,
    I am new so be gently..lol
    I am running windows 7 64bit Home Premium. I recently noticed that on start up my PC was taking between 10 and 20 seconds to set up it's network connectivity, which previously was almost instant. There were no erros within the event logs to suggest why this was occuring. The last thing installed was the blackberry desktop manager. I uninstalled this, and found that my network connectivity was now occuring almost instantly again.
    Is this a know issue with this software? I have searched the forum but cannot find anything simliar, only people saying it was slowing down start up as a whole which is not what is happening to me.
    Thanks for any help or advice in advance.
    TLE

    Hi and Welcome to the Forums!
    Typically, if you have installed the RIM DTM software to auto-start every time you boot your PC, the boot time will increase. Personally, I've found no reason to allow DTM to auto-start...I only launch it when I need it.
    To perform a full clean uninstall, see this KB:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Software 4.7 crashes computers

    Hi
    I would like to have some advice on problems with the Blackberry Desktop Software and it crashing my computers. I am running XP on both computres and I have down loaded v4.7 of Desktop Software. When I connect my Storm or my 8800 to any of my two computers it crashes them. If I boot with the Storm connected then it does not crash initially but when I try to do an update it crashes the computer. 
    Please advise.
    Thanks
    Micke

    Desktop Manager 4.7 is newly released. I've too have noticed some irregular behavior to my PC with 4.7 but I'm not sure whether that is being caused by desktop manager or not.
    For your case if you continuously face the same behavior then uninstall the 4.7 with all the settings and then install it again. If problem still continues then degrade to desktop manager 4.6.
    tanzim                                                                                  
    If your query is resolved then please click on “Accept as Solution”
    Click on the LIKE on the bottom right if the post deserves credit

  • Blackberry Desktop Software (Roxio, specifical​ly) causes network problems and blue screens.

    I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
         Well, I have lots of good "bad" experiences with Roxio CD software which had caused these same problems on two of my home computers. It caused blue screens when used in conjunction with my wireless Netgear card and also standard network card. The same symptoms including very slow internet access, general machine sluggishness, etc. I was trying to chase this down for months til I finally removed the Roxio crapware and ALL problems went away. No more slow machine, no more page not found and no more blue screens on two of my computers. Now, on a completely different Toshiba work laptop and different network adaptor, same problems.
         So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
         I hope someone gets good use of this post because this drove me crazy the first time around.
    -- Jeff

    We had the same problem.
    We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
    We did not have any trouble with the Older Dell Latitude we have.
    We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
    We traced it to a memroy / resource leak in the USB subsystem.
    The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
    ** Disclaimer :  This works for us, but may make your computer unusable.  Backup your data to external storage.
                   Back up your computer
                   Start -> control Panel -> system ->Hardware tab ->  Device manager.
                    Expand "Universal Serial Bus Controller"  at bottom of list.
                    Right click on each Item, and select "uninstall"
                    Don't reboot after each one.
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                    Repeat until all the entries under  "Universe Serial Bus Controller" are removed
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                The OS will rebuild the USB stack and drivers to default.
    This has worked for us so far.
    We are not sure if this wont break something else.

  • Desktop Software crashes

    I have a user with an XP Pro machine that Desktop Software 6 has started crashing when you try to load it.  The error/exception log is below and I would appreciate any ideas as to where I should look to solve the problem,
    Thanks!
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-01-19 14:25:05.304]
    14:25:15.580|FATAL|1|Exception|0|Fatal Error
    Microsoft.Practices.Composite.Modularity.ModuleInitializeException: An exception occurred while initializing module 'Rim.Desktop.Shell.MyBlackBerry'.
        - The exception message was: Activation error occured while trying to get instance of type MyBlackBerryApplication, key ""
        Check the InnerException property of the exception for more information. If the exception occurred
        while creating an object in a DI container, you can exception.GetRootException() to help locate the
        root cause of the problem.  ---> Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
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       --- End of inner exception stack trace ---
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
       at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.HandleModuleInitializationError(ModuleInfo moduleInfo, String assemblyName, Exception exception)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesThatAreReadyForLoad()
       at Microsoft.Practices.Composite.Modularity.ModuleManager.OnModuleTypeLoaded(ModuleInfo typeLoadedModuleInfo, Exception error)
       at Microsoft.Practices.Composite.Modularity.FileModuleTypeLoader.BeginLoadModuleType(ModuleInfo moduleInfo, ModuleTypeLoadedCallback callback)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.BeginRetrievingModule(ModuleInfo moduleInfo)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModuleTypes(IEnumerable`1 moduleInfos)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesWhenAvailable()
       at Microsoft.Practices.Composite.Modularity.ModuleManager.Run()
       at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.InitializeModules()
       at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
       at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
       at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__0(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run(Window window)
       at System.Windows.Application.Run()
       at Rim.Desktop.Shell.App.Main()
    14:25:15.580|FATAL|1|Exception|0|Fatal Error - Inner Exception
    Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
       at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
    14:25:15.596|FATAL|1|Exception|0|Fatal Error - Inner Exception
    Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
       at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
    14:25:15.596|FATAL|1|Exception|0|Fatal Error - Inner Exception
    Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
    14:25:15.596|FATAL|1|Exception|0|Fatal Error - Inner Exception
    System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-01-19 14:31:42.664]
    14:31:45.149|FATAL|1|Exception|0|Fatal Error
    Microsoft.Practices.Composite.Modularity.ModuleInitializeException: An exception occurred while initializing module 'Rim.Desktop.Shell.MyBlackBerry'.
        - The exception message was: Activation error occured while trying to get instance of type MyBlackBerryApplication, key ""
        Check the InnerException property of the exception for more information. If the exception occurred
        while creating an object in a DI container, you can exception.GetRootException() to help locate the
        root cause of the problem.  ---> Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
       at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.HandleModuleInitializationError(ModuleInfo moduleInfo, String assemblyName, Exception exception)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesThatAreReadyForLoad()
       at Microsoft.Practices.Composite.Modularity.ModuleManager.OnModuleTypeLoaded(ModuleInfo typeLoadedModuleInfo, Exception error)
       at Microsoft.Practices.Composite.Modularity.FileModuleTypeLoader.BeginLoadModuleType(ModuleInfo moduleInfo, ModuleTypeLoadedCallback callback)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.BeginRetrievingModule(ModuleInfo moduleInfo)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModuleTypes(IEnumerable`1 moduleInfos)
       at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesWhenAvailable()
       at Microsoft.Practices.Composite.Modularity.ModuleManager.Run()
       at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.InitializeModules()
       at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
       at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
       at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__0(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run(Window window)
       at System.Windows.Application.Run()
       at Rim.Desktop.Shell.App.Main()
    14:31:45.165|FATAL|1|Exception|0|Fatal Error - Inner Exception
    Microsoft.Practices.ServiceLocation.ActivationException: Activation error occured while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
       at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.CreateModule(String typeName)
       at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo)
    14:31:45.165|FATAL|1|Exception|0|Fatal Error - Inner Exception
    Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
    File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'
       at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()
       at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()
       at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )
       at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
       --- End of inner exception stack trace ---
       at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
       at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       --- End of inner exception stack trace ---
       at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)
       at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)
       at Microsoft.Practices.Composite.UnityExtensions.UnityServiceLocatorAdapter.DoGetInstance(Type serviceType, String key)
       at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key)
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