Blackberry Desktop Software crashes on startup

I am running Windows XP on an Intel-based Mac through Boot Camp. I have only recently had this issue and cannot resolve it. I have Blackberry Desktop Software installed on my Mac as well and it runs fine, but I also need it for the Windows side because my company runs Lotus Notes and they subscribe to Blackberry Enterprise Server, so I need to routinely sync my phone with my Lotus Notes Contacts and calendar.
Here is what I receive:
"Blackberry Desktop Software has encountered a problem and needs to close."
Error signature
Event type: clr20r3
P1: rim.desktop.exe
P2: 6.0.1.18
P3: 4cfdab9c
P4: microsoft.practices.composite
P5: 2.0.1.0
P6: 4cfdaa3a
P7: 12b
P8: 50
P9: sclhiaanmqhkf4zdfpvvwekjphnm1zuj
The actually "error report contents" are very long. The strange thin g is that under "error report contants" it shows the "system info" as Windows NT build 5.1, very strange

Same situation, same problem. ?? I only tried to use my Parallels windows instal becaue my mac version desktop software refused to delete applications or update. What is up with Blackberry and macs?

Similar Messages

Blackberry Desktop Software crashes on start up

Hi
I just bought new BB and downloaded Blackberry Desktop Software in order to connect my device to my laptop however after downloading and installing when I tried to run the software it crashes.
I need to connect it to my laptop.
Any help or guidance is highly appreciable.
Thanks,
Sunny Sharma

Hello ben1107
I have already given this information earlier in this thread however here is the information you looking for :
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
Blackberry Desktop Software Version 6.1.0.35

Blackberry desktop software crushes upon startup

Hi all
Each time i start the Blackberry desktop software it crushes upon startup. I tried instaling and reinstaling it to no avail . I checked the  Rim.Desktop.Exception log and i get this :
Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-01-08 19:50:07.291]
19:50:50.320|FATAL|1|Exception|0|Fatal Error
System.InvalidOperationException: Unable to get the window handle for the 'RemoteWindowsMediaPlayer' control. Windowless ActiveX controls are not supported.
   at System.Windows.Forms.AxHost.EnsureWindowPresent()
   at System.Windows.Forms.AxHost.InPlaceActivate()
   at System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)
   at System.Windows.Forms.AxHost.CreateHandle()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.IntCreateWindowEx(Int32 dwExStyle, String lpszClassName, String
Can anyone please help?

Looks like DEP is preventing the Media Player ActiveX . . .
You should be able to add Rim.Desktop.exe to the DEP exceptions list. See here:
http://www.addictivetips.com/windows-tips/what-is-data-execution-prevention-dep-and-how-to-disable-i...

Blackberry Desktop Software Hangs on Startup

I installed the version that came with Curve 8330 (Verizon), on Dell Latitude 620 running Vista Ultimate. The Desktop started with the blank weavy screen but no menus. Hourglass. I waited for 30 minutes. No progress. I uninstalled, rebooted, downloaded the most current version 5.x.x.x from the support site, installed, rebooted, and started the software again and I received the same results. Get hourglass for over 30 minutes.
I can start Devise Manager and it shows that my device is properly connected.
I tried starting with Outlook running, and without outlook running.
Nothing seemed to make any difference. The Desktop does not start at all. It hangs before it even shows any menus or anything on the screen.
At this point i can not transfer my outlook contacts, Calendar, etc. to BB. How do I get the Desktop software to run?

Hi all, as the original post was many years ago, i certainly HOPE the original poster has found relief. But others like myself just encountering headaches trying to save data. The solution for me was to install an older version of DM (501_b049_multilanguage), and MagicBerry3 to get IDP files off my BB. When installing DM v 5 unselect Media Version during install. BUT after install is complete, go to Control Panel, Add/Remove Programs, find and delete DM Media Version. Turns out, it installs anyway, but is not seen in DM dashboard. Once you remove Media Version, the gray box with "connect device" warning disappears. Hope that saves someone 36 hours of headache!

BlackBerry Desktop Software 6.1.0 B34 crashes !

Hello,
Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately. I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
I'm running Windows 7.
Here is the text from the log file.
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
18:35:27.010|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.033|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
Thank you for your help.

When i posted my first message, i was hoping someone (from the RIM technical support for example) would answer my problem...
Three weeks later, I wonder if RIM technicians do read the messages in this forum...
I just ask to be treated as a loyal customer. I only wish that the product I purchased works. So, I repeat my problem:
Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately. I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.
I'm running Windows 7.
Here is the text from the log file.
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
18:35:27.010|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.033|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
Thank you for your help.

Blackberry Desktop Software 4.7 crashes computers

Hi
I would like to have some advice on problems with the Blackberry Desktop Software and it crashing my computers. I am running XP on both computres and I have down loaded v4.7 of Desktop Software. When I connect my Storm or my 8800 to any of my two computers it crashes them. If I boot with the Storm connected then it does not crash initially but when I try to do an update it crashes the computer.
Please advise.
Thanks
Micke

Desktop Manager 4.7 is newly released. I've too have noticed some irregular behavior to my PC with 4.7 but I'm not sure whether that is being caused by desktop manager or not.
For your case if you continuously face the same behavior then uninstall the 4.7 with all the settings and then install it again. If problem still continues then degrade to desktop manager 4.6.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

BB Desktop Software crashes at start.

Hi folks,
I just downloaded the latest blackberry desktop software from the official website. Downloaded and installed. But whenever i start the program, it always crashes.
The first error would be
Rim.DesktopHelper has encountered a problem and needs to close.
The error report states:
EventType : clr20r3 P1 : rim.desktophelper.exe P2 : 6.1.0.36
P3 : 4eb85344 P4 : microsoft.practices.composite P5 : 2.0.1.0
P6 : 4eb851a2 P7 : 12b P8 : 50 P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
2. BlackBerry Desktop Software has encountered a problem and needs to close.
The error report states:
EventType : clr20r3 P1 : rim.desktop.exe P2 : 6.1.0.36 P3 : 4eb85358
P4 : system.configuration P5 : 2.0.0.0 P6 : 4889de74 P7 : 277
P8 : 14 P9 : ioibmurhynrxkw0zxkyrvfn0boyyufow
I hope there are solutions to such error. Awaits for replies! (:

I have the same problem!!

Blackberry Desktop Software (Roxio, specifically) causes network problems and blue screens.

I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
     Well, I have lots of good "bad" experiences with Roxio CD software which had caused these same problems on two of my home computers. It caused blue screens when used in conjunction with my wireless Netgear card and also standard network card. The same symptoms including very slow internet access, general machine sluggishness, etc. I was trying to chase this down for months til I finally removed the Roxio crapware and ALL problems went away. No more slow machine, no more page not found and no more blue screens on two of my computers. Now, on a completely different Toshiba work laptop and different network adaptor, same problems.
     So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
     I hope someone gets good use of this post because this drove me crazy the first time around.
-- Jeff

We had the same problem.
We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
We did not have any trouble with the Older Dell Latitude we have.
We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
We traced it to a memroy / resource leak in the USB subsystem.
The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
** Disclaimer : This works for us, but may make your computer unusable. Backup your data to external storage.
               Back up your computer
               Start -> control Panel -> system ->Hardware tab -> Device manager.
                Expand "Universal Serial Bus Controller" at bottom of list.
                Right click on each Item, and select "uninstall"
                Don't reboot after each one.
                * Remove ALL the entries under Universal Serial Bus Controllers *
                Repeat until all the entries under "Universe Serial Bus Controller" are removed
                (there may be one that sticks, thats ok. so long as it has been uninstalled.
            Reboot.
            The OS will rebuild the USB stack and drivers to default.
This has worked for us so far.
We are not sure if this wont break something else.

Not enough virtual memory to run applications after Blackberry Desktop software installation

Hi,
I've an issue with Blackberry Desktop Software application, after installing it (versions 4.7) my laptops cannot open more applications after certain time, even you cannot open the Start menu or any other kind of window, it just shows a little box as it is trying to show the windows but does not have enough resources to complete the drawing; I have to close some windows to open another, I mean I can have opened only a certain numbers of applications.
I uninstalled the BBDS and I've the problem still, the only way to solve it, was formatting my laptop, after a time I though 5.0 version could has resolved this issue, so I installed it with my fresh laptop and happened the same behavior, in this moment the BBDS has uninstalled 3 months and the have problem yet.
I think the installation modify some windows registry that in some way disallow to free up memory, or does not inform to window there is enough memory ro tun another applications.
I noticed when increasing the Virtual memory I can have more applicationes opened but it is few.
I really apreciate any suggestion,
Thanks,
Model: Lenovo T60
RAM: 1GB RAM
Windows XP SP3 (it has latest available patches)
Virtual Memory configured from 1.5Gb to 3GB

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problems loading applications using Blackberry Desktop software

I am using a Blackberry Bold 9000 with OS 5.0.0.681 (Bundle 1137, Platform 5.2.064) and Desktop Software 6.0.0.40 (Bundle 42) on Windows XP. I have about 20 MB of memory available for apps, but I cannot load new applications using Blackberry Desktop software. Now I can remove or unload software with no problem. However, when I attempt to load applications or software that I don't have, the following happens: I can click on the grey cross icon under "Action" to indicate I want the module and status changes to "Pending Install". The apps I want are English UK, Spanish, Supplemental SureType Wordlists for English and Spanish, Blackberry Application Centre, DOD Root Certificates, TTY Support. I then see the following on on the screen: "Update - Uploading Device software -->" "Update - Loading applications -->" "Loading device modules -->" "Loading applications from device - Searching for available device software -->" "Loading applications from device - Read device service information -->" "Loading applications from device - Searching for available device software -->" And lo and behold - the applications are not loaded; they appear as uninstalled in the application list and I can't access them on my Blackberry. During this process the phone does not reboot... previously when changes were made the phone would reboot. My question is, is there a way to force Desktop Manager to load the applications? How can I load the software I want? I have done a wipe and reinstall of apps and OS on my phone; delete and registry clean of my laptop followed by reinstallation of Desktop Software; battery pull and SIM card pull, but to no avail. This is frustrating as I have friends with whom I converse with in Spanish but it isn't my first language so the spell checker is very useful. Any help would be appreciated.

Same problem, after weeks of no problems.
Hard reboot of 8520 several times, reboot desktop, tried different USB ports.
Intellisync crashes on organizer sync and Destop Manager cannot read applications.
Is there a fix?

GPO Deployement of Blackberry Desktop Software 6.1 fail with the following error: user cancelled installation

Hello everybody,
I get an issue when i try to deploy the latest version of Blackberry Desktop Software using a Group Policy Objetc.
The package tries to install a the computer's startup but i can't find the product installed.
On the event viewer and after a rsop.msc i get the following error: User cancelled installation
I worked threw this link http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Unable-to-install-Blackberry-Desktop-... and i installed vcredist_x86 and msxml6 on the client computer but the problem is still the same.
Could anyone help me for this issue.
Over simple way to solve my problem would be to let me know where i can download an older version of Blackberry Desktop Software because there is a link on the website but it doesn't work.

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

Problems synchronization Blackberry desktop software version 6.0.0.40

Today I installed the latest version of the Blackberry desktop software, 6.0.0.40 on my desktop, latest MS Vista version. After I connected my Blackberry bold 9000 via USB, the system automatically made a backup. That's fine ofcourse. But when I want to verify the synchronization parameters, the system gives an "unknown error" and don't allow me to change the parameters because of that error. I can't click one of the four given synchronization aps, the system doesn't allow it and comes with the error mentioned before. I checked for a newer version of the desktop software, but I have the latest version.
Who can give me a good advice to solve this?
Bernard, Holland, Europe.

I have the same problem and am still waiting on a solution from RIM , and may end up switching form Blackberry because of it. I use win 7, latest DM6, BBerry Tour with latest Verizon updates, and Outlook 2010. I have un-installed and reinstalled DM6 multiple times, using every clean un-install protocol here. I STILL get "Intellysinc error" when I try to change the sync parameters as you've said, crashing DM6. I haven't been able to sync since at least May- it is ABSURD THAT RIM DOESTN CARE ABOUT BUSINESS USERS anymore, leaving us with outlook 2010 high and dry all these months. I will be switching to Droid in a week if RIM doesn't solve this !
Gregory
Gregory S Pokrywka MD, FACP
Prevention of Cardiovascular Disease and Women’s Menopausal Health
Assistant Professor of Medicine
Johns Hopkins University School of Medicine
Inaugural Diplomate American Board Clinical Lipidology
Certified Menopause Practitioner: North American Menopause Society
Director: Baltimore Lipid Center

Desktop Software Crashes While Syncing... after initial reboot

This not my phone, I only have to make it work here in the office.
Device: Tour 9630
Carrier: Sprint
OS: Windows 7 Enterprise, 32-bit
Email: Outlook 2010, 32-bit
I can install the desktop software and get the phone to sync with Outlook Calendar and Address book just fine.
I can then sync and sync and sync all day... until I reboot the PC.
Then when I sync the desktop software will begin crashing at some point during the sync. Sometimes during the address book sync, sometimes during the calendar sync, and sometimes immeadiately.
Now if I close and restart the desktop manager and try again, it might work, it might not.
I'm not sure why it would sync fine right after setup but after reboot I have problems.
Any ideas?
Thanks.

Hey theknight571,
Welcome to the forums.
Try doing a clean uninstall of the BlackBerry Desktop Software. Then reinstall it in an admin account on the PC. http://bbry.lv/rbGsYK Once this is completed configure and try to sync again to see if you have the same issue.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

SOLVED: BB Desktop software crashes when device is connected

I had been having a problem where my desktop software crashed whenever I plugged in my Bold 9700 and I figured out a solution so I thought I would share it. FYI I'm using Blackberry Desktop Software v6.0.0.43 on Windows XP SP3.
I found there is a logfile at C:\Documents and Settings\<USERNAME>\Application Data\Rim.Desktop.Exception.log and the last entry was:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:38:44.087]
09:39:37.215|FATAL|25|Exception|0|Fatal Error
System.UnauthorizedAccessException: Access to the path 'E:\BlackBerry\system\Media Sync\bbMusicSync.settings.$$' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path, Boolean append)
   at System.IO.FileInfo.CreateText()
   at Rim.Common.Utilities.FileSystem.FilePath.CreateText()
   at Rim.Media.Device.DriveSettings.SaveSettings()
   at Rim.Media.Device.BlackBerryInfo.SaveSettingsIfChanged()
   at Rim.Media.Sync.BBMusicSyncAPI.TryLoadDeviceSettings(IBlackBerryInfo device, Boolean& isSettingsFileUpgraded)
   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnected(Object sender, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler)
   at Rim.Media.Device.DeviceService.SetCurrentDevice(BlackBerryInfo bbinfo)
   at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:51:20.979]
I had tried uninstalling and reinstalling the desktop software to no avail. Finally I tried deleting the E:\BlackBerry\system\Media Sync\bbMusicSync.settings file from my Blackberry and still it did not work. The solution was that I had to delete the \Media Sync\ folder itself. I reinstalled BB desktop and plugged in my Blackberry and it all ran fine. You will have to set up all your sync settings and whatnot again. I hope this helps someone out.

Thks for your quick reply. I cannot open any devices or apps in "my comptr" while playbook is plugged in. The screen greys and Windows stops responding. I can open "devices & printers" right click on BB cd drive then click on find new drivers. Windows says I already have most current drivers installed. I have an older laptop running Win XP. with no problems connecting to PB.   My issue seems simular to those addressed in a later post by prochejr. This appears to be a Win 7 prob. Log in "trouble shooting" tells me application (BB desktop software) has incompatability issues with computer OS.

Blackberry Desktop Software crashes on startup

Similar Messages

Maybe you are looking for