BlackBerry Desktop Software error install

Can someone help!!! I'm trying to install BlackBerry Desktop Software v.4.7 dated 2009-06-05 111 MB on a Vista computer. I already updated my BlackBerry Storm 9530 but when i opened the my Laptop today I saw this update but everytime i try to install i keep getting an error this updatye could not run and i understand its a "Critical Application Loader update to support the BlackBerry Storm software update. Please install this update before updating your BlackBerry Storm software." of course its all late but how can i get it installed Please Help!

Hi there and welcome to the forum
Try to clean uninstall your Desktop manager and reinstall the latest v4.7
See How to perform a clean uninstall of BlackBerry Desktop Software
If someone give you helpful hints, please click on Kudos.
If you issue is resolved, mark Accept Solution next to the resolution post.
Feel free to search www.blackberry.com/btsc to find your answers.

Similar Messages

BlackBerry Desktop Software error when trying to run from my computer desktop

Hi: I have installed the BlackBerry Desltop Software ver 6.0 on my Dell Dimension 4700 PC @3.4 GHz which runs Windows XP Professional Version 2002 with Service Pack 3 and has 1GB of RAM.
Each time I have tried to start the software from the desktop icon, I receive an error message saying that BlackBerry Desktop Software has encountered a problem and need to close.
Has anyone else encountered this problem and if so, how did you resolve it? Any assistacne would be most appreciated as I wish to synch my Torch with Outlook 2003 for contacts and appointments!!
Thanks

Hello,
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.

Blackberry Desktop Software Error 0x80043ac9

Hi all,
I have a 9800 Torch and I use a wire/cable sync with the latest version of Blackberry Desktop Software 6.0.2.44. It was working fine but now I am getting a message as it syncs the calendar that reads "Error Encountered. Error Code 0x80043ac9. Check documention."
Of course, I can find no such documentation. I have tried to delete my Contacts. Backed them up, deleted them from device and restored them. No luck. I did same with Calendar. No luck.
I have stopped the Calendar from syncing now and it works fine but of course my Calendar is no longer syncing.
Suggestions anyone please?

I'm having the exact same issue with my Torch and Outloock Calendar. Blackberry is worthless to me if I can't sync. RIM, please help!!!

P205 S6267 problem uninstalling blackberry desktop software error 2738

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

Unable to install v 4.6 desktop software. error:installing sonic update manager

I have tried to instal "Desktop Manager 4.6.0 B15 - With Media Manager" but unable to instal sonic media manager on separate computers. Problem occurred with roxio manager continually trying to install and forming constant 'loop' which I couldnt escape. Operating system was windows xp with SP3. Ran sonic isum_hotfix.exe and then used windows installer clean-up. Presently, have been unable to backup handheld (Bold) and same problem on two separate computers. Any help would be appreciated as I am a computer novice.

First download the latest USB BB drivers from the following link"
Download Software
Perform the clean install of 4.5 without MM from here
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
This will eliminate MM from the problem and give you a fresh 4.5 and new USB drivers.
Please let me know if this helps!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry desktop software modem help?

So here's the story: I formatted my laptop lost BDS, tried reinstalling but failed, eventually copied the whole blackberry desktop software folder from another pc to mine.
But that didn't fix my problem since it didn't detect my device so I ran over to blackberry's site and downloaded the usb and modem drivers. I installed them and yay it detects my phone (after I manually run blackberry device manager). Now the problem lies with the modem configuration (the whole reason why I got the desktop software in the first place) when I press the mobile internet button it takes me to the mobile internet settings but nothing happens, there is just a green circle loading icon to the right of the profile option. It doesn't do anything and I can't chose any settings I did wait for 20 mins but still nothing.
Please help

Hey CrimsonCloud,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
First thing I would suggest is performing a clean uninstall of BlackBerry® Desktop Software. Follow all of the steps in this KB article: www.blackberry.com/btsc/KB02206
Then restart your PC and go to www.blackberry.com/desktop to download the latest version of BlackBerry Desktop Software and install the software. If you receive any errors, please let me know the exact error message.
Once installed, restart the PC and when the computer is up and running, connect your BlackBerry® Curve™ 9300 smartphone via USB and it should install drivers.
Once you get a notification saying the drivers are now installed, open BlackBerry Desktop Software and then try to setup your tethering.
Let me know if you have any mroe questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

"please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe

"please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe
I need to install this so that i can transfer my contacts and calendar to my laptop

Hi and Welcome to the Community!
Sorry to be dense, but what happens when you do exactly as the message instructs?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error 1402 Installing Blackberry Desktop Software on Windows7

When i try to install blackberry desktop software 6.0.2 on my windows 7 computer i get the following error:
Error 1402.Could not open key:
UKNOWN\Components\ a bunch of numbers and letters\ a bunch of number and letters
Verify that you have sufficient access to that key, or contact your support personnel.
I tried to find the key in regedit to change the permissions and I couldn't find it.
The first time i tried to install it i don't think I right clicked and ran as administrator. I have tried that since then, but I dont know if this old key is still whats stopping it.
I'm not really sure what do next.
Thanks for the help,
Dan
Solved!
Go to Solution.

You can solve this by running regedit and browsing to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components"
Then look for the first registry key indicated in your error. It would be the first string of numbers before a forward slash(/).
Then right click the key and select permissions.
In the dialogue box that opens make sure that "full control" and "read" are selected for your "User" and "Administrators" accounts and apply the changes (If "Administrators" and "SYSTEM" are not in the list then you will need to "Add" them).
Next click Advanced and enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press "Apply". You might get an error, thats ok.
Click on the Owner tab and select "Administrators" in the listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press "Apply".
You'll need to repeat bullets 4 and 5 once more and you shouldn't get an error the second time.
Now you need to repeat the process for the second set of numbers which will be located inside the first key when you spin open it's arrow.
Hope this helps. I had the error popup on 2 different keysets. The third time I installed the software I had no errors.
Good Luck,
Hioctane

BlackBerry Desktop Software giving Error (not opening)

I have purchased BlackBerry Curve 3G 9300 but,It's more than 4 times that I am getting error on BlackBerry Desktop Software. After installing it open the BlackBerry Desktop Software window with logo and then Error window popup saying that BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience.
After Click on the What data does this error report contain? It shows Error window
Error Signature---------------------------------------------------------------------------------------------------------------------------------------
EventType : clr20r3   P1 : rim.desktop.exe P2 : 6.0.2.44    P3: 4db5e0d4
P4 : microsoft.practices.composite P5 : 2.0.1.0 P6 : 4db5def0
P7 : 12b   P8:50 P9:sclhiaanmqhkf4zdfpvvwejkphnm1zui
Reoprting details------------------------------------------------------------------------------------------------------------------------------------
This error report includes: information regarding the condition of BlackBerry Desktop Software when the problem occurred;the operating system version and computer hardware in use; your Didital Product ID, which could be used to identify your license; and the Internet Protocol(IP) address of your computer.
           kindly guide me.

I am having the same problem I have reinstalled the software more times than I can count and now I cannot open the Icon on my desktop at all. This is beginning to be really frustrating can someone please help. I want to download my pictures from my phone to my computer unable to do that as well.
Thanks.

Blackberry Desktop Software 6.0 & Windows 7 64 Bit, Won't launch after install

Hi, I've been using previous versions of the desktop software before just fine. I updated to Desktop Software 6.0 on my Windows 7 64 Bit machine and the install finishes without any errors.
When I attempt to open it, I get a title bar that says Blackberry Desktop Software but the frame is empty. I can maximize or minimize this box. In the taskbar there is a blackberry software icon.
I've uninstalled and reinstalled the software but it doesn't help. No errors or prompts.
Please assist,
Pavel

I deleted bb desktop icon i do have bb 6.0 software installed second time i am know running cc cleaner i believe my old 5.0 said x86 i don't know but how can we do all these advancements and no pop up just show the 5.0 i believe i got the 6.0 on my other computer i remember it did have to install uninstall a couple of times but i really don't remember put it this way i enjoy this stuff but this is just the open area you know it's right in front of you but you have not seen it and the next guy will walk up and go it's right there don't you see it life is fun you got to just regroup and go at it again sincerely a true novice how do people make all these programs and where are they know when you need them this is the key not a message board i want the source at my finger tip when you excel in this then we will eleviate some suffering in the mean time please explain the message board yes is nice but what you need is mandatory software geek to put answer in here for know problems when he is aware he can put message in here there should already be a tech solution for this in here i typed in bb software desktop 6.0 64-bit windows 7 ultimate on bb solution did not have anything in there know did I type wrong did i not go to right spot to type even so bb needs to adjust to help send customer to right area

Can't install downloaded Blackberry Desktop software

I downloaded the latest version of the BB 8100 desktop software from the BB site to my computer. It unzips OK but when it starts to install it stops every time. Have exited every Windows program first. Any ideas?

Problem:
Similar but not the same as errors 2738 1607 encountered with installing blackberry desktop manager software, there is no error message here, simply the WinZip Self Extractor completes, then the Installshield Wizard opens and appears to be installing. After several seconds, a BlackBerry window opens (BlackBerry Desktop Software - Installshield Wizard) with the message: "The wizard was interrupted before the BlackBerry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.    Click Finish to exit the wizard.
Solution(s)
Ok, saw this thread was un answered so I thought I would reply in case anyone out there has this issue too, it drove me mental for a week too. (before you read on I am not responsible for any messed up computers, blackberries or anything at all! This is a GUIDE that worked for me and not the law!) So, here we go… I tried many many things to fix this, I am on Vista home, berry 9700 bold 2, TELUS Mobility (doesn’t really matter), Blackberry handheld OS 5.0, Vista Desktop Manager 5.0.1. English without media manager/roxio w/Sp1 downloaded from blackberry. I tried just about everything you can imagine, know my way around computers reasonably well (or so my mom tells me haha) and uninstalled the previous version of desktop manager with REVO uninstaller etc...
Some of the other things I tried that did NOT work for me but MAY WORK for you are as follows, what ultimately worked for me was step C and all sub sections of, I might start there but I am writing this in order of things I tried.
Solution A) un/re registering vbscript.dll (in c:windows\system32) to no avail…click start, run cmd prompt (should open as admin),
1. Start à Accessories à right-click Command Prompt and select Run as Administrator. A Windows Elevation confirmation screen will pop up. Confirm the action OR alternatively just run CMD from Start àrun à cmd and it should run as admin
2. The Command Administrator Prompt opens to something like the following- C:\Windows\system32>. If anything else change directory by typing this without quotes: “cd\windows\system32”
1)     Now at the command prompt, which should be- C:\Windows\system32 unregister the vbscript.dll file from Windows by typing at the command prompt (without quotes) “regsvc32 /u vbscript32.dll” (This will un-register the VB Script dll with your computer. A confirmation window will appear after this)
2)     Now we want to register it C:\Windows\system32 regsvr32 vbscript.dll (This registers VB Script with your computer -- a confirmation window will appear after this as well.)
3)     Try rebooting and running your blackberry software install
Solution B) Everything on this site : This Blackbery Forum Post (great post, thanks! Hey, you might learn something here that will come in handy one day if it doesn’t help you now, I did)
Follow each step there, try rebooting and running your blackberry software install as indicated
Solution B.Longshot) If A and B don’t work, you can try a repair of vista using the recover cd (if you don’t have one go here: neoSmart (I downloaded and burned image with aShampoo dvd burning software, restart windows with DVD/CD in the drive, press F12 on boot (or whatever gets YOU into ‘setup’, not the BIOS, change boot first device to CD/DVD ROM. I used this and it works perfectly, just follow their directions on the site and pick the right version for your OS etc) be *VERY*CAREFUL to NOT wipe your drive and just do a REPAIR (can take an hour), again if you don’t know what you are doing, skip this one and move on.
What DID WORK for ME, is the following (SORRY FOR THE CAPS BUT THIS IS IMPORTANT *** DO NOT ASSUME THAT USING AN UNINSTALLER LIKE REVO WILL DO ALL OF THIS FOR YOU - THIS WAS MY MISTAKE from the beginning, 25 hours later I realized that YOU NEED TO DO THE UNINSTALL AND SOME MANUAL STEPS EVEN IF YOU SELECT THE MOST THOROUGH***)
This one, D, worked for me specifically:
Solution D) Uninstall the BlackBerry Desktop Software, preferably using REVO UNINSTALLER go: HERE to get Revo (CNET)
Use the Advanced uninstall option, thorough option, the last one down the list, this will notonly use blackberry’s built in uninstaller, but scan for remnants of the software on your drive and registry
When prompted select all and delete everything it finds, do not skip any steps, reboot, try re-installing the blackberry desktop software
You could try a similar type of uninstaller if you have one; however, I don’t recommend leaving it to using the control panel add/remove programs, I did not try this with that method
Solution D part 2) Once you have uninstalled and rebooted
- Delete the Research In Motion Folders from the hard drive AND Registry
Browse to C:\program files\Research in Motion, delete this folder
Click Start à Run.
Type Regedit, and then click OK. (Please be careful here, only do this if you have a good idea what you are doing, you can really mess things up here, go slow carefully please please please)
In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\   (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
Good luck
I can be reached at 6packs at live dot com if you spot an error I can fix, otherwise please post to the forums!

Blackberry Desktop Software 6 will not install

Hi
I am having real trouble installing Blackberry Desktop software 6, my problems started when my computer downloaded Blackberry Desktop Software 6 and a McAfee virus protection update at the same time then tried to install them both.
After many system restores and activating various dlls and removing McAfee I have managed to get my computer up and running again but when I have tried to reinstall the Blackberry Software I always get an error during intstallation that states:
Rim.Desktop.HttpServerSetup has encountered a problem and needs to close
It then tries to remove the installation which it then says that it can't complete and ends, it leaves an icon on the desktop but it shows an error everytime I try to start the software.
I have tried the clean uninstall as directed on the Blackberry website including removing all the registry keys and restarting the dll but I keep getting the same error.
Window XP is my operating system
Please help it driving me MAD

I've never had any problems with DM6 on WinXP, SP3.
I've mentioned on here several times that I don't recommend using the Roxio software, it's just to buggy I think.
For a Clean uninstall of Desktop Manager
http://www.blackberry.com/btsc/KB02206
good luck.
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Error loading Blackberry Desktop Software

I have XP Home Edition Version 2002 SP3. I tried installing the newest version of BDM ver. 6.2 which I downloaded from RIM. The received the error while loading: "Balckberry Desktop Software has encountered an error and must close..."
I uninstalled and removed all registry entries and RIM folders and and also used a system cleaner (CCleaner). I reinstalled again and the error still occurs. RIM.destophelper.exe does load to system tray. There are no error codes of any kind associated with this failure to load.
Any help trouble shooting this would be appreciated.

Thanks again for the quick reply.
Is the BlackBerry connected the whole time when you're trying to open BlackBerry Desktop Software?
And just to clarify you did perform all these steps when you uninstalled the previous software: www.blackberry.com/btsc/KB02206
Because that error will appear if some old DTM files are still present on the computer.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Desktop Software error install

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