BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies.

I have a Bold 9900 and using Blackberry Desktop Software on Mac.
How do I deal with this problem?
Thank you.

I tried this method already. The problem is that there is no such thing as 'BlackBerryDesktop' but instead I just have 'BlackBerry'. And also, there are no 'Logs' either.

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During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Blackberry Desktop Software Failed to validate your blackberry device

Blackberry 8310 was running slow. The people at the ATT store said I need to update the software. Downloaded the newest version to the desktop and when I tried to upload it to the phone received the following message
"Blackberry Desktop Software Failed to validate your blackberry device update"
"Aborting install due to validation failure. Some packages contained unsatisfied dependencies"
I am sure others have seen it. What do I need to do. Thanks Mike

Glad to hear. I just did this again last night, and I think I've isolated the specific program that causes the problem, but I can't be sure.
I think it's "Documents To Go".
People might try deleting just that one program first in Options > Applications > Add-Ons if they didn't want to delete everything else too. It's worth a shot.
J

Apps won't install: BlackBerry Desktop Mgr failed to validate your BlackBerry device update

Just tried out the new Desktop Manager for Mac and it seems to blow up when trying to either install or uninstall applications.
I get the following error:
BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.
Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk
Some users have reported success with uninstalling an app first, but no luck with me.
Anyone have any ideas on this?
Thanks,
Tom

Hi,
I've had the same problem and I have figured it out...for me anyway. Make sure you have the latest version of Blackberry Desktop Manager and obviously the lastest software for BlackBerry Torch also. So, ths is what worked for me...
connect phone to computer and click on Applications (top right)
click "Check for Updates"
click "Show Other Versions" (if there are no updates for phone)
chose "BlackBerry 6.0 6.0.0.246 (Current Version-Reload)
then select
Once this has reloaded and your device is restarted go back to Applications and add/delete (by checking or un-checking) what you want.
*Warning: I had a fair amount of trouble with error messages or something having to be reset, but after going through all the red tape and turning my phone off and on again a couple times it worked!!
Hope this helps or at least gets you started.
~Never missed my iPhone so much~
Geaux Tigers

Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install. I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable. Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below. Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove. I then get the following message: "error 1316. A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi". When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
Jim
8330 (Verizon)
Windows 7

Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

I cannot successfully install and use any version of the Blackberry Desktop software. The problem started when I tried to install the desktop software on my new computer from a file I downloaded and stored on an external hard drive that had been attached to my old computer. The install/uninstall programs lists Blackberry desktop 4.2.2. It appeared to install correctly, but when I try to use it, I get a message saying the program is trying to use a network resource that is not available, and looks in a temp directory for this "Blackberry 8310.msi" file. There is also a program listed as "Blackberry v4.2.2 for the 8310 series wireless handheld" When I try to uninstall it, it looks for that same .msi file.
I'd like to be able to sync my calendar with my phone.
Does anyone know what I should do? I followed the clean uninstall directions, and that didn't make a difference.
Thanks.

SDR wrote:
Xandrex, I am having the same problem (along with a few others). I hate to sound like a novice, but how do I decompress into a folder other than temp? Whether installing from the website, or saving to my desktop and then installing, it unzips without giving me a choice of where to put the files.
Hello,
I don't have the install at home so my answer will be approximate. when you get the .exe file, it is in fact a zip file with a small launcher that knows it has to unzip the stuff in your temp file.
What you need is a decompression tool to decompress without that launcher. You can install 7Zip that is quite good for those things.
You can also try WinZIP or winRAR or winACE but those are not free-of-charge.
http://www.7-zip.org/
Once you have installed this tool, just open 7Zip and browse to the .exe file. click on it, there should be a button "Extract". Choose a folder (somewhere on your Desktop for example) and wait for the decompression to finish.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

BB failed to validate ur BB device update !

whenever i try to install apps to my BB , this messge is shown >> BB failed to validate ur BB device update !
any help ?

try this, using your BlackBerry browser... go to http://www.blackberry.com/facebook
Can you install from there?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry Desktop Software : "A newer version of this application is already installed on this computer"

Hi, I'm having a very frustrating problem and can't seem to find any informations or help.
Running Windows 7 x64, I had to update my blackberry desktop software a few weeks ago. Unfortunatly the updater crashed during the update. I tried updating again, but the installer now stops at this message :
However, there are no trace of any Desktop Software application on my computer. I tried deleting manually all Blackberry/RIM folders as well as deleting all Blackberry/RIM registry keys. I tried using Revo unistaller, multiple registry cleaners, all with no success.
I now have to use Blackberry Destkop Manager 5.xx since I can't install anything above that. This is getting really frustrating (that and the fact that I had to exchange my Bold 9900 for the 7th time in less that 6 month - and the one I'm using now has a **bleep**ty backspace key that doesn't always work) and extremely annoying.
If you can help, thank you.
Solved!
Go to Solution.

Sorry, but what part of your signup information did you choose to not understand? These forums are hosted by RIM, but are a user-to-user community of volunteers who try to help each other out as best they can. These forums are NOT a user-to/from-RIM channel of any formal communication. So, sadly, what it sounds like is that none of the kind volunteers happen to know how to help you, given what you've described. Beating them over the head for that fact doesn't seem the best approach IMHO. ;-)
That said, when I read what you've done, you've indeed already done all that I can think of to recommend. Which leaves only the worst case scenario...rebuilding your entire PC system from scratch. In a very few cases, I've seen that as the only way to clear this up. And it's usually a result of having had multiple different versions of the RIM software installed at one point or another. I've no idea what ultimately gets corrupted, but the system rebuild is the resolution that I've seen.
I wish the news were better for you. Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Installation of Blackberry Desktop Software fails: Data1.cab corrupted

Hi,
I got some trouble to setup BlackBerry Desktop on my PC. I've tried to download and setup the software three times, but there is always the same message: Data1.cab seems to be corrupted. I tried to unzip the file manually, without success...
Does someone have an idea ?...
Thank you in advance.

SDR wrote:
Xandrex, I am having the same problem (along with a few others). I hate to sound like a novice, but how do I decompress into a folder other than temp? Whether installing from the website, or saving to my desktop and then installing, it unzips without giving me a choice of where to put the files.
Hello,
I don't have the install at home so my answer will be approximate. when you get the .exe file, it is in fact a zip file with a small launcher that knows it has to unzip the stuff in your temp file.
What you need is a decompression tool to decompress without that launcher. You can install 7Zip that is quite good for those things.
You can also try WinZIP or winRAR or winACE but those are not free-of-charge.
http://www.7-zip.org/
Once you have installed this tool, just open 7Zip and browse to the .exe file. click on it, there should be a button "Extract". Choose a folder (somewhere on your Desktop for example) and wait for the decompression to finish.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop software fails to update v7.1.0.42 (The lastest version)

Hi,
I have been unable to update/upgrade my Blackberry destop software to the latest v.7.1.0.42. I have downloaded the installer from the official blackberry website. During installation, an error message pops up saying something about a missing .dll file, or what-not, and that the missing file is critical to the update. Thus, the installation process just rolls back.
Can someone, please, help with this challenge.
By the way, I use a Windows 7 laptop computer.

Hello Glassroys,
To better assist you with this issue can you please provide the full error message you receive?
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Installation of Blackberry desktop software fails - looking for F: drive

I do not have an F: drive on my laptop, just the C: drive and D: drive (dvd) How can I specify I want this software installed on my C: drive??

Are you installing from the CD?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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BlackBerry Desktop Software doesn't support the BlackBerry 10 OS

a feuniquely useful and unique to BB.w years ago I upgraded to a OS 10 device and owned for less than 24 hours before paying to get my OS7 bold 9930 back. Currently debating on getting a classic, but believe that OS10 still does not support BB desktop nor the BNA website.
These were two features that I used very often and that I found unique to BB and very useful.
How is OS10 supplanting these tools and services?
Why in the world are they not retroactively supported?

Hello,
It is completely well documented what is required...here:
http://us.blackberry.com/software/desktop/overview.html?LID=us:bb:software:desktopsoftware&LPOS=us:b...
As you can see, BBLink and BBBlend exist for BB10, while the BB Desktop Software exists for legacy devices. BB10 and legacy devices are very very different...I can completely understand why they would need a totally new set of PC software for such a new and different device. It is what it is, and Blend provides a level of functionality never even dreamed of for legacy BBOS (well, maybe dreamed...but never delivered).
rvnfo wrote:
the BNA website.
I have on idea what that is, so can't help you there.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Desktop Software shuts down when connecting secondary device

All,
I have a main and a secondary phone (used for local SIM when traveling abroad)
After I backup my main device I connect my secondary device to be able to "Restore" and have all my contacts sync on both, but alas, once the secondary device is trying to connect the Desktop Software just shuts down without giving any error
The Backup process itself works great
I use the same cable, same USB Port, both devices have a charged battery and work great on a day to day basis
Main Device: BlackBerry 9900
Secondary Device: BlackBerry 9870
Desktop Software Version: 7.0.0.59 (May 16, 2012 Bundle 60)
Laptop OS: Windows XP Professional SP3
Thanks

I'm not familiar with this particular package, but with similar packages from other carriers there's usually a setting that lets the program control your Network - it may only say Wi-Fi.
The BlackBerry drivers include a Dial-Up connection which is probably getting shut down by the software which kills Desktop Manager.
If you turn off that option, the problem should go away (reboot probably a good idea).
Jerry

Help: BlackBerry Desktop Manager failed

I go install apps i get the following
BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.
Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk
Solved!
Go to Solution.

The error that I had was
"BlackBerry® Desktop Manager failed to validate your BlackBerry® device update. Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk "
I could not install anything because of that error. So I choose to uninstalled languages except for english and the myspace app just to see what would happen. Everything was uninstalled perfectly, the installation of the trial app installed at the same time. No errors so far.

Blackberry Desktop Software For PC Does Not Respond!

Since i want to take backup's and restore my backup's, the blackberry desktop software opens but then stops responding and closes the program and looks for an online solution which they actually don't. I have tried deleting it and re-installing it but the problem remains the same, blackberry desktop software doesn't respond(stops working) with any blackberry device

Hello Fkhokha,
Welcome to the forums.
Try following this article to do a clean uninstall of the desktop manger software then install it again from an admin account.
How to perform a clean uninstall of the BlackBerry Desktop Software
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies.

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