Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book. Calendar and Tasks work fine. There error info is
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: DesktopMgr.exe
Application Version: 5.0.1.28
Application Timestamp: 4afb05f9
Hang Signature: 77b9
Hang Type: 18432
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 431322e564ddf1b2d107192e4b32003b
Additional Hang Signature 2: 71fa
Additional Hang Signature 3: 1245183e49a281fbb1f4e734a2b947a1
Additional Hang Signature 4: 51ea
Additional Hang Signature 5: c407a332a4e592d58b24e44787bfe833
Additional Hang Signature 6: c7f1
Additional Hang Signature 7: 7f8491c82258e0be892f9c1d030bfd62

Hi gbslade,
Considering your issue only seems to be with contacts, I would suspect there may be a corrupt/invalid contact entry in your Yahoo account. My suggestion is to first setup a one-way synchronization from the BlackBerry to Yahoo, then do the opposite. This should indicate where the issue is originating.
As well, check your Yahoo address book for any blank or incomplete contacts. Contacts that are missing a first name, last name and company name cannot be synchronized to the BlackBerry and could potentially cause hang-ups or a failed synchronization. A contact must have at least one of those three fields filled out.
Thanks!
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available)

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available).
Can not sync or do anything else. I believe I have the latest versions of Desktop Software and Device software.
Stuck in limbo at this point.

Hi and welcome to the forums!
The most common connection issues are addressed in the attached link.
Let us know how it goes!
Thanks,
Bifocals
KB00125 BlackBerry® Desktop Software cannot detect the BlackBerry® smartphone
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BlackBerry Desktop Software does not recognize Bluetooth

When I try to add my BlackBerry using Bluetooth the BlackBerry Desktop Software does not recognize it. I have ensured that my BlackBerry is in Listen mode but it won't connect. I know the Bluetooth support on my BlackBerry Storm is working (9550) because it does recognize my laptop.

Hi and welcome to the forums!
We need your PC type, current OS, the version of desktop manager you are using. Here are some suggestions until your provide the details.
Thanks,
Bifocals
KB13130 Cannot use Bluetooth technology to wirelessly synchronize the BlackBerry smartphone with BlackBerry Desktop Manager
KB22387 BlackBerry Desktop Software does not detect a BlackBerry smartphone when the first-time connection is by Bluetooth
KB05143 How to turn on BlackBerry Desktop Manager connection logging
KB18222 BlackBerry fails to connect to Desktop Manager 5.0 via Bluetooth on 64-bit computers with Widcomm Bluetooth stack
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

Blackberry Desktop Software experiences an unknown error

I am able to sync everything into my phone except music. Ever since iTunes had an update BB Desktop manager has not been experiencing an "unexpected error" and cannot sync music.
Anyone know how to fix this.

Hi and welcome to the forums!
Are you running iTunes version 7.7.1?
"BlackBerry® Desktop Software v6.0.1 and v6.0.2 requires iTunes version 7.7.1 or later or Windows Media Player version 10 or later for music synchronization"
Thanks,
Bifocals
KB27155 “Music services failed to load, an unexpected error occurred” when trying to synchronize Music on the BlackBerry Desktop Manager.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry desktop software cannot update my error 507 9800touch phone

my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no BlackBerry® Software available.
i have read around but no solutions. please help as am desperate

Hello,
Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, use this process:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
freexrythem wrote:
"There is no BlackBerry® Software available."
Most often, that message is the result of one (or more) of the following:
There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
There is more than one BB OS package installed to the PC...which can confuse the Loader tool
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Desktop Software does not recognize my device

My problem is that when I plug my phone into my desktop computer by USB it will charge, but when I go to do anything to by means of BlackBerry Desktop Software the program does not recognize that my device is plugged in. This has been going on for months now that it will not sync, I just haven't desperately needed to sync my phone until now. I have tried pulling the battery and pulling the sim card. I have also tried other USB cords.

This has been known to help others in your situation:
www.blackberry.com/btsc/KB10144
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

The Blackberry Desktop Software Does not work it 'freezes'

I have on my laptop the Blackberry Desktop Software, which has being working fine for a long time, but suddenly it 'freezes' nothing is working. I have un-installed it, run Ccleaner to clean up registries, re-installed it again and the same thing happens IT "FREEZES" don't know the reason??? Need help because I always do my backups on my BB.
Blackberry Desktop Software characteristics:
Version 6.0.2.42
Released April 13, 2011 (Bundle 43)
Laptop characteristics:
Microsoft Windows XP Professional
Version 2002 Service Pack 3
Lenovo T61
Intel (R) Core (TM)2 Duo CPU
T7100 @ 1.80GHz
2GB of RAM

Hi and Welcome to the Community!
Please review the System Requirements for the RIM Desktop Software:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you see, with XP, SP3 has been required for quite some time...so none of the more recent Desktop Software versions will work for you. But, those System Requirements pages are kind of messed up right now (three tabs claiming to be for "6.0.1", but with different information on each).
If you cannot obtain SP3, then you will need to fall back to older and older versions of the Desktop Software until you find one that works under SP2. Old versions can be found here:
http://www.blackberryos.com/downloads.php?do=cat&id=110
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software version 7 Synchronization Error

I get the following error while synchronizing my Outlook calendar
"CRRecurringl:: SetRecurringDates: Start date is invalid".
I did not have any problems synchronizing prior to upgrading Blackberry Desktop to version 7.

I had the same problem. This is what I found out and how to fix it. Tech Support at RIM walked me through it though it took awhile.
From browsing online, it seems this problem occurs when you change from two way sync in the Desktop Software to one way, then change back to two way. To fix it, you need to first make sure you have all of your information current in Outlook. Then, go into the Desktop Software and under Device choose Delete Data. You can then Select Data and choose only Calendar. After that is done, do another sync, and everything should be okay.

Blackberry Desktop Software Hangs on Startup

I installed the version that came with Curve 8330 (Verizon), on Dell Latitude 620 running Vista Ultimate. The Desktop started with the blank weavy screen but no menus. Hourglass. I waited for 30 minutes. No progress. I uninstalled, rebooted, downloaded the most current version 5.x.x.x from the support site, installed, rebooted, and started the software again and I received the same results. Get hourglass for over 30 minutes.
I can start Devise Manager and it shows that my device is properly connected.
I tried starting with Outlook running, and without outlook running.
Nothing seemed to make any difference. The Desktop does not start at all. It hangs before it even shows any menus or anything on the screen.
At this point i can not transfer my outlook contacts, Calendar, etc. to BB. How do I get the Desktop software to run?

Hi all, as the original post was many years ago, i certainly HOPE the original poster has found relief. But others like myself just encountering headaches trying to save data. The solution for me was to install an older version of DM (501_b049_multilanguage), and MagicBerry3 to get IDP files off my BB. When installing DM v 5 unselect Media Version during install. BUT after install is complete, go to Control Panel, Add/Remove Programs, find and delete DM Media Version. Turns out, it installs anyway, but is not seen in DM dashboard. Once you remove Media Version, the gray box with "connect device" warning disappears. Hope that saves someone 36 hours of headache!

Blackberry desktop software for balck curve ERROR 1305

I cant get a desktop to syncronize my outlook data (contacts , mails , calendary etc) I ve just get
a "loader" but they dont perfom the outlook
if i use the CD it give me the error 1305 and dont install the destock i use to have before in other laptop
the actual laptop is a DELL 2400 with windows xp pro pack 3
mon blackberry is a curve8320
I need help as i have reinstall windows again for that nobody included manager of dell support cant fix the issue
I do really need get a desktop and sync my date urgent please
thanks
maria

Hi Maria and welcome to the Blackberry Forums
With your last name i am very happy if i can help you.
1- Uninstall totally the Blackberry Desktop Manager from your PC.
2- Restart the pc
3- Install the Blackberry Desktop Manager from this link, and let me know
http://na.blackberry.com/eng/services/desktop/
and here is the user guide, just in case
http://na.blackberry.com/eng/deliverables/5837/BlackBerry_Desktop_Manager-4.7-US.pdf
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

Latest Organizer update in the Blackberry Desktop Software does not sync Outlook 'all day events' in Calendar properly

On my Blackberry Torch 9810:
When syncing with Microsoft Outlook 2007 for an 'all day event' in Calendar, Outlook stores the appointment as from 12:00am to 12:00am so Blackberry Organizer thinks it is an appointment for 2 days rather than one.
So for example if you make an 'all day event' entry for Feb 25 in Outlook, Blackberry Organizer syncs it on the device as an "all day event" on Feb 25 and Feb 26. Very annoying indeed!
Technically Outlook should store it as 12:00am to 11:59pm for a one day
event. But since they don't, I hope Blackberry will fix Desktop Organizer
Software to cope with this issue and send out a new update!
Does anyone know anything about this?

I was getting a similar problem... birthday and anniversary and some other all-day events (but not all!) in Outlook were being set to either 1pm-1pm or 2pm-to-2pm, from the day before to the day of the actual event. e.g. my New Years Day event was being set as starting 31 Dec 1pm and ending 1 Jan 1pm. The 2pm vs 1pm difference seemed to correlate to the times of the year without/with daylight savings.
Presumably I'm seeing 1pm or 2pm and not 12am-12am due to my own time zone (GMT +10).
I made the change recommended by Bifocals and it has fixed this problem. However, I did need to -manually- go through and change all the events in Outlook back to be proper all day events - that did not happen automatically.
For those (like I was) wondering how to set the "the corresponding options on the Blackberry"... you open the Blackberry Calendar, then hit the application button, then scroll to Options then General Options. The Start of Day and End of Day settings are what need to match Outlook. FYI, I have a Bold 9000 and am using Outlook 2007.
I'm really hoping that when I next upgrade my Blackberry software that it retains this setting change. I find it really annoying that some (or all?) other settings (e.g. Mobile Network: Data Services & While Roaming) are reset to defaults on every software upgrade, meaning I have to remember what I set and to go back and set them again after an upgrade. Grrrrr.....

Get a "Blackberry Desktop Software has stopped working" error message when I click on the icon

Here are the details of the error message
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 6.1.0.35
Problem Signature 03: 4dee095a
Problem Signature 04: Rim.Common.Filesystem
Problem Signature 05: 6.1.0.35
Problem Signature 06: 4dee0876
Problem Signature 07: 216
Problem Signature 08: 1d
Problem Signature 09: System.IO.DirectoryNotFound
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
I have tried uninstalling the software and re-installing and I get the same thing each time. Any ideas on how to fix this? I can't sync my computer and my phone...thank you!

See:
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

Blackberry Desktop Software For PC Does Not Respond!

Since i want to take backup's and restore my backup's, the blackberry desktop software opens but then stops responding and closes the program and looks for an online solution which they actually don't. I have tried deleting it and re-installing it but the problem remains the same, blackberry desktop software doesn't respond(stops working) with any blackberry device

Hello Fkhokha,
Welcome to the forums.
Try following this article to do a clean uninstall of the desktop manger software then install it again from an admin account.
How to perform a clean uninstall of the BlackBerry Desktop Software
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Desktop Software hangs ("not responding" error)

Similar Messages

Maybe you are looking for