Blackberry Desktop Software Hangs on Startup

I installed the version that came with Curve 8330 (Verizon), on Dell Latitude 620 running Vista Ultimate. The Desktop started with the blank weavy screen but no menus. Hourglass. I waited for 30 minutes. No progress. I uninstalled, rebooted, downloaded the most current version 5.x.x.x from the support site, installed, rebooted, and started the software again and I received the same results. Get hourglass for over 30 minutes.
I can start Devise Manager and it shows that my device is properly connected.
I tried starting with Outlook running, and without outlook running.
Nothing seemed to make any difference. The Desktop does not start at all. It hangs before it even shows any menus or anything on the screen.
At this point i can not transfer my outlook contacts, Calendar, etc. to BB. How do I get the Desktop software to run?

Hi all, as the original post was many years ago, i certainly HOPE the original poster has found relief. But others like myself just encountering headaches trying to save data. The solution for me was to install an older version of DM (501_b049_multilanguage), and MagicBerry3 to get IDP files off my BB. When installing DM v 5 unselect Media Version during install. BUT after install is complete, go to Control Panel, Add/Remove Programs, find and delete DM Media Version. Turns out, it installs anyway, but is not seen in DM dashboard. Once you remove Media Version, the gray box with "connect device" warning disappears. Hope that saves someone 36 hours of headache!

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Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book. Calendar and Tasks work fine. There error info is
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: DesktopMgr.exe
Application Version: 5.0.1.28
Application Timestamp: 4afb05f9
Hang Signature: 77b9
Hang Type: 18432
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 431322e564ddf1b2d107192e4b32003b
Additional Hang Signature 2: 71fa
Additional Hang Signature 3: 1245183e49a281fbb1f4e734a2b947a1
Additional Hang Signature 4: 51ea
Additional Hang Signature 5: c407a332a4e592d58b24e44787bfe833
Additional Hang Signature 6: c7f1
Additional Hang Signature 7: 7f8491c82258e0be892f9c1d030bfd62

Hi gbslade,
Considering your issue only seems to be with contacts, I would suspect there may be a corrupt/invalid contact entry in your Yahoo account. My suggestion is to first setup a one-way synchronization from the BlackBerry to Yahoo, then do the opposite. This should indicate where the issue is originating.
As well, check your Yahoo address book for any blank or incomplete contacts. Contacts that are missing a first name, last name and company name cannot be synchronized to the BlackBerry and could potentially cause hang-ups or a failed synchronization. A contact must have at least one of those three fields filled out.
Thanks!
-CptS
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Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry desktop software crushes upon startup

Hi all
Each time i start the Blackberry desktop software it crushes upon startup. I tried instaling and reinstaling it to no avail . I checked the  Rim.Desktop.Exception log and i get this :
Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-01-08 19:50:07.291]
19:50:50.320|FATAL|1|Exception|0|Fatal Error
System.InvalidOperationException: Unable to get the window handle for the 'RemoteWindowsMediaPlayer' control. Windowless ActiveX controls are not supported.
   at System.Windows.Forms.AxHost.EnsureWindowPresent()
   at System.Windows.Forms.AxHost.InPlaceActivate()
   at System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)
   at System.Windows.Forms.AxHost.CreateHandle()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.IntCreateWindowEx(Int32 dwExStyle, String lpszClassName, String
Can anyone please help?

Looks like DEP is preventing the Media Player ActiveX . . .
You should be able to add Rim.Desktop.exe to the DEP exceptions list. See here:
http://www.addictivetips.com/windows-tips/what-is-data-execution-prevention-dep-and-how-to-disable-i...

Blackberry Desktop Software crashes on startup

I am running Windows XP on an Intel-based Mac through Boot Camp. I have only recently had this issue and cannot resolve it. I have Blackberry Desktop Software installed on my Mac as well and it runs fine, but I also need it for the Windows side because my company runs Lotus Notes and they subscribe to Blackberry Enterprise Server, so I need to routinely sync my phone with my Lotus Notes Contacts and calendar.
Here is what I receive:
"Blackberry Desktop Software has encountered a problem and needs to close."
Error signature
Event type: clr20r3
P1: rim.desktop.exe
P2: 6.0.1.18
P3: 4cfdab9c
P4: microsoft.practices.composite
P5: 2.0.1.0
P6: 4cfdaa3a
P7: 12b
P8: 50
P9: sclhiaanmqhkf4zdfpvvwekjphnm1zuj
The actually "error report contents" are very long. The strange thin g is that under "error report contants" it shows the "system info" as Windows NT build 5.1, very strange

Same situation, same problem. ?? I only tried to use my Parallels windows instal becaue my mac version desktop software refused to delete applications or update. What is up with Blackberry and macs?

Not enough virtual memory to run applications after Blackberry Desktop software installation

Hi,
I've an issue with Blackberry Desktop Software application, after installing it (versions 4.7) my laptops cannot open more applications after certain time, even you cannot open the Start menu or any other kind of window, it just shows a little box as it is trying to show the windows but does not have enough resources to complete the drawing; I have to close some windows to open another, I mean I can have opened only a certain numbers of applications.
I uninstalled the BBDS and I've the problem still, the only way to solve it, was formatting my laptop, after a time I though 5.0 version could has resolved this issue, so I installed it with my fresh laptop and happened the same behavior, in this moment the BBDS has uninstalled 3 months and the have problem yet.
I think the installation modify some windows registry that in some way disallow to free up memory, or does not inform to window there is enough memory ro tun another applications.
I noticed when increasing the Virtual memory I can have more applicationes opened but it is few.
I really apreciate any suggestion,
Thanks,
Model: Lenovo T60
RAM: 1GB RAM
Windows XP SP3 (it has latest available patches)
Virtual Memory configured from 1.5Gb to 3GB

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

GPO Deployement of Blackberry Desktop Software 6.1 fail with the following error: user cancelled installation

Hello everybody,
I get an issue when i try to deploy the latest version of Blackberry Desktop Software using a Group Policy Objetc.
The package tries to install a the computer's startup but i can't find the product installed.
On the event viewer and after a rsop.msc i get the following error: User cancelled installation
I worked threw this link http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Unable-to-install-Blackberry-Desktop-... and i installed vcredist_x86 and msxml6 on the client computer but the problem is still the same.
Could anyone help me for this issue.
Over simple way to solve my problem would be to let me know where i can download an older version of Blackberry Desktop Software because there is a link on the website but it doesn't work.

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

Blackberry Desktop Software a Problem

I am pissed off trying to install Blackberry desktop Software on My PC. The CD that comes along with the Handset is a **bleep**, it doesnt work and my PC gets hang when i use it, although i tried to download Desktop software from Internet but then so the same is not getting installed. I am using Microsoft XP SP2 OS , But once the files are unzipped , it initiates windows installer and when we choose a language it closes down and dissapears.
I think Blackberry loses ground in terms of Softwares when it comared to close Rival Nokia, excellent supprot for software , where as i am fed up with Blackberry software support.
Zubin...

Hi and Welcome to the Community!
A little research and details might help your situation...for instance, see here:
http://us.blackberry.com/apps-software/desktop/system_requirements.jsp
If the version that came on that CD is 6.0.2 or later, then your system already does not meet the minimum requirements (XP SP3 is required). You'd need to use an older version unless you install SP3. Fortunately, RIM makes many different versions available for folks in exactly your circumstance:
https://swdownloads.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software.msi missing

At startup, Blackberry Desktop software autoloads.. Windows Installer window pops up and says: “The feature you are trying to use is on a network resource that is unavailable. Enter an alternate path to folder containing the instruction package “Blackberry Desktop Software.msi.” in the box below: C:\users\ron\appdata\local\temp\WZSE1.tmp\1 Search says the msi file is not on computer. Attempt to uninstall Blackberry software interrupted…looking for same msi file to uninstall. Original install disk is V4.7 while installed version is 5.1..so can uninstall. Perhaps I goofed the install...perhaps Norton was a problem on download. Windows 7 OS.

What I did was disable the UAC in Windows Vista, reboot, install the Windows Install Cleanup Utility (MSICUU2.exe), use that program to yank out the old Blackberry Desktop Manager software, updated the Windows Installer version, rebooted, no more issues. Just a side note, I had to run the cleanup utility twice on the Blackberry Desktop software to remove it, which was just a couple of extra clicks. By the way, you have to download the MSICUU2.exe from a 3rd party site now. Microsoft will no longer endorse the program.

Latest BB Desktop Software Hangs in WinXP

I did not see any warnings that the latest Desktop Software application version did not work on XP .. Is it Win XP compatible ? Hangs on exit and will not connect to my BB Storm 2 ??

The most recent version of the BlackBerry Desktop Software requires WinXP service pack 3.
Service pack 2 of less will not work.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Desktop Software Installation issue

Hi All,
I have tried to Upgrade BlackBerry Desktop Manager from 3.6 to 4.7 version, and it is successfully upgrade to BlackBerry version 4.7. But the issue is, it shows both version in Control Panel - Add/Remove Programs.
Note: After installation rebooted the PC
Example:
Control Panel --> Add/Remove Programs --> Currently installed Programs
BlackBerry Desktop Manager 3.6
BlackBerry Desktop Software 4.7
Kindly some please advice. Thanks... Shiva

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

I need the old Blackberry Desktop software 6.1 for PC Urgently!!!!

I upgraded to the 7.0 software as prompted by the auto-upgrade setting. But it did not work for me! It was stuck at the last step forever. I did it over again 3 times, and it did not work. I restart the computer, recovered my system to a few days ago. And my 6.1 software was still not working. It showed an error.
I went home, bring out the installation disc from my Torch package. But it was a mini-CD and point me to download the 7.0 software! Every attempt to reinstall or repair the old 6.1 software were "Rolled back".
I have never been so ferious with Blackberry EVER!

Richmondmac wrote:
If I remove the new version 7, should I try to reinstall a prior version from the link above? If so, which one? I have a BB9700.
From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
Reboot your PC (Start > Turn off , etc)
Upon startup, download this file: 610_b034_multilanguage
Install that file by double-clicking on it and following the prompts.
Now, try your normal sync. You MAY need to setup your Desktop Software SYNC parameters to Outlook again as before.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.

Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John

Blackberry Desktop Software Hangs on Startup

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