Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book. Calendar and Tasks work fine. There error info is
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: DesktopMgr.exe
Application Version: 5.0.1.28
Application Timestamp: 4afb05f9
Hang Signature: 77b9
Hang Type: 18432
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 431322e564ddf1b2d107192e4b32003b
Additional Hang Signature 2: 71fa
Additional Hang Signature 3: 1245183e49a281fbb1f4e734a2b947a1
Additional Hang Signature 4: 51ea
Additional Hang Signature 5: c407a332a4e592d58b24e44787bfe833
Additional Hang Signature 6: c7f1
Additional Hang Signature 7: 7f8491c82258e0be892f9c1d030bfd62

Hi gbslade,
Considering your issue only seems to be with contacts, I would suspect there may be a corrupt/invalid contact entry in your Yahoo account. My suggestion is to first setup a one-way synchronization from the BlackBerry to Yahoo, then do the opposite. This should indicate where the issue is originating.
As well, check your Yahoo address book for any blank or incomplete contacts. Contacts that are missing a first name, last name and company name cannot be synchronized to the BlackBerry and could potentially cause hang-ups or a failed synchronization. A contact must have at least one of those three fields filled out.
Thanks!
-CptS
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Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager fails to synch with Yahoo Address Book on my 8300

I have been synching both Yahoo Address Book and Yahoo Calendar successfully for months. Suddenly, Address Book no longer synchs. Yahoo calendar still works. The problem occurs aftew Desktop reads all the contacts. It halts while "Synchronization Progress...reading from Yahoo Address Book" displays. That message has displayed for up to an hour with no progress. I then disconnect and halt Desktop. I can still synch Yahoo Calendar. I have not updated desktop or device software. Anybody have any suggestions?

No Sync with Yahoo Address Book Workaround:
Work Around for Blackberry to Yahoo Sync when Address Book Sync Gets Stuck:
I've had the Address Book on my Yahoo Sync hang on two different occasions. The first time was late 2009 and the second was late Jan 2010. The first time the problem fixed itself. This time, no such luck yet. So if you are having the same problem, here's a work around that will allow you to update both your Yahoo and Blackberry Contacts and keep them in sync.
Step 1: From Yahoo, EXPORT your contacts to Windows Contacts (I did this in Vista and it also works for Windows 7 -- it should also work for XP, but the export may be a different expension). You will want to export using the 'vCard, Zip of .VCF files'. his will create a zip file of all your contacts with in the vcard format: (.VCF)
Step 2: Some manual labor in this step, but you will only have to do it once OR you can try a .vcf to .contact file converter program like:
http://www.vcardconverter.com/ that will cost you 19.95. Open each contact in the zip file. It will show you the contact data and there will be a button that you can click to ADD TO MY CONTACTS. Do this for each contact in the exported zip file. Or but the program.
You now have your Yahoo Address Book converted over to Window Contacts.
Step 3: In the Blackberry Desktop Manager change your synchronization setting for your address book from Yahoo to 'Window Address Book/Mail'. Leave the Calendar, MenoPad, and Task to sync with Yahoo. So you should have:
Calendar sync to Yahoo
MemoPad sync to Yahoo
Address Book sync to Windows Address Book/Mail
Task sync to Yahoo
Step 4: You now can perform a sync to you Blackberry Device. (But read the notes below first)
SOME IMPORTANT NOTES:
This allows you to get your contacts into your Blackberry and to sync them with your Windows Contacts. You can make this a three way sync where you also keep your Windows Contacts and Yahoo Address Book in sync. It just adds an extra sync. NOTE: If you are going to do this then pay the 20 bucks and buy the program above or find a program to convert .contact files to vcf (vcard) files. I've decided to buy the program above because it allows me to import and export all the contacts at one time, which is what you will need to use the import / export tools in Yahoo Contacts
I did the sync of the address book in steps. I was lucky / unlucky because I tried to do a Blackberry software upgrade that failed and it wiped out all of my contacts, calendar, tasks, and memos; so when I did my first sync, I when only from the Blackberry Desktop Manager to my Blackberry. I then changed my sync to be a two way sync. I only mention this because I don't know if going from Windows Contact to Blackberry would create duplicate entries in your Blackberry and Windows Contact Manager. Maybe someone can check this out and post. Anyway, I would suggest trying the sync with only a few contacts to check it out.
You don't need to worry about the folder that the Blackberry Desktop Manager will store the contacts. It assumes the 'Contacts' folder on you machine. As far as I could tell, there was no way to change this destination anyway.
ALTERNATIVE APPROACH:
If I was to do this all over, and I had my contacts still on my blackberry, I would most likely do the following (in theory):
Step 1.
Change the sync for contacts to be with Windows Address Book, not Yahoo.
Step 2.
Sync the contacts so they would appear in the Windows Contacts.
Step 3. Then worry about syncing Windows Contacts with Yahoo (see above)
Good luck,

One Computer,two iphones and syncing to two yahoo address books - problem

Hi all,
Before upgrading to itunes 7.7.1.11 (at least I think the upgrade caused the problem) I could associate my wife's iphone to her yahoo contact list and my iphone to my yahoo contact list. So when her phone was connected it would sync to her yahoo account and when mine was connected it would sync to my yahoo account.
Now what happens is that the last yahoo account 'configured' is what gets synced, regardless of phone. For example, I just set up my yahoo contacts in itunes and sync - great, evertyhing works.
Now, when I connect my wife's phone it will sync with my contact list - unless I go into the info tab and click the 'configure' button and change the yahoo account to hers (it automatically shows my account now. It used to show hers).
If I do this, then her phone syncs to her contacts fine. However, now when I connect my phone, the yahoo address book is set to configure with my wife's account, until I change it to mine - you get the idea of the pattern here.
Changing it isn't a big deal, but forgetting just once, really buggers things up.
This never used to happen - anyone experiencing this? Any thoughts to remedy?
Thanks.

You're not alone. We want one phone to get Outlook contacts and the other to get Yahoo. Simple, right? Each phone gets its own playlists, so why not its own contacts? Because Apple doesn't work that way. "One sync provider per iTunes account" is how the popup box puts it. But only when it comes to contacts. Thank goodness they don't carry this nonsense over to music and video syncing.
Amazing that Apple didn't anticipate this problem. Mom and Dad and Junior want to be on the same account so the family's iTunes purchases are shared, but of course they don't want the same contacts on their phones.
I had posted the problem here:
Contacts Sync Choice Not Remembered for Each Phone
http://discussions.apple.com/message.jspa?messageID=7975454#7975454

Blackberry Desktop Software Hangs on Startup

I installed the version that came with Curve 8330 (Verizon), on Dell Latitude 620 running Vista Ultimate. The Desktop started with the blank weavy screen but no menus. Hourglass. I waited for 30 minutes. No progress. I uninstalled, rebooted, downloaded the most current version 5.x.x.x from the support site, installed, rebooted, and started the software again and I received the same results. Get hourglass for over 30 minutes.
I can start Devise Manager and it shows that my device is properly connected.
I tried starting with Outlook running, and without outlook running.
Nothing seemed to make any difference. The Desktop does not start at all. It hangs before it even shows any menus or anything on the screen.
At this point i can not transfer my outlook contacts, Calendar, etc. to BB. How do I get the Desktop software to run?

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Please provide me with a fast solution

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And once again,
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My upgraded Mac (10.7.2) doesn't seem to be talking the same language as my BB anymore, since it does not sync...
Help is, of course, welcome

Same for me. I think it's icloud related problem. No one can help us???

Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

I have accidently established two (2) iclouds accts. This is causing major problems. How do I delete one acct?? Also today I tried to sync my Blackberry 9930 with the BB Desktop software and I lost all my addresses on my BB phone

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I some how have two (2) icloud accounts. How can I delete one??? Please help!

You can't actually delete an iCloud account but you can remove it by signing out at System Preferences>iCloud if it is the promary account, or in Mail, Contacts & Calendars if the secondary, and then juste ignore it.
The Blackeberry can only sync with data held under 'On My Mac'. iCloud can only sync with data under 'iCloud'.
When you set up iCloud your calendars and contacts were moved to the iCloud server. If you want to use Blackberry you will have to move them back to 'On My Mac' and not sync with iCloud: it's one or the other.
To move calendars, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
To move contacts, File>Export as vCard when you have selected all your contacts, then delete the contacts under iCloud, make 'On My Mac' the default and reimport the vCard.

Sync problem with Blackberry Desktop Software for Mac

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

Error when trying to configure sync between Outlook 2003 and Blackberry Desktop Software 4.6

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Please help. I need these to sync.

HI and Welcome to the Forums!
I suggest trying a clean DTM uninstall:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
followed by reinstalling from scratch. You should be able to go to the latest v5.0 with Outlook 2003...it's available here:
http://na.blackberry.com/eng/services/desktop/#tab_tab_overview
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Blackberry Desktop Software doesn't recognize my .rem files on my SD media card. Cannot sync them to my Mac.

Hi,
I'm experiencing this problem where Blackberry Desktop Software for Mac 2.3.0 (build 12) doesn't recognize my .rem files (video and photo) on my SD media card (the Desktop Software app does show that file space on the media card is being used). Therefore, these files cannot be synced, decrypted, and viewed on my computer. I can see them on phone. I do have mass storage mode turned on and I can see the .rem files in the video and photo folders when my phone is connected to my computer. I can copy them to my Mac but since they aren't decrypted, I cannot view them.
I'm going to buy a new phone and I need to get these files off my current phone. I have a Tour 9630 with BB OS 5.0 bundle 1600.
I've tried backing up, reformatting the media card, wiping, and restoring but nothing has worked.
Is there any kind of utility that will let me decrypt the files on my computer? Should I try Blackberry Desktop Software for Windows?
I'm hoping someone can provide some suggestions? Thanks in advance.

Hey jack_clarke,
Welcome to the BlackBerry Support Community Forums.
Make sure mass storage mode is enabled on the BlackBerry: www.blackberry.com/btsc/KB13564
If this is disabled you won't be able to access your media card from the computer.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Bold 9700 won't let me sync with Windows 7 computer using BlackBerry Desktop Software version 6

I just got a new computer with Windows 7. I installed version 6 of BlackBerry Desktop Software. It installed just fine. When I connect my Bold 9700 to it the software recognizes the phone and has the list of model, PIN, and phone number. It allows me to backup the device - but not sync it.
I went to configure my sync settings. It goes to the screen for me to set the sync options for calendar, memo pad, etc. I selected calendar. It asks me which application I'm using and I select Microsoft Outlook (I'm using Outlook 2010). I choose 2 way sync. So, up to this point it's working correctly. But, then when I hit "next" on this screen it gives me an error message - the operation terminated unexpectedly. I have no clue what's going on.

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

BlackBerry Desktop Software 2.0.0 not syncing ical properly

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Hello,
I would recommend having a look at KB21320-BlackBerry Desktop Manager does not detect a BlackBerry smartphone that is connected to a Mac computer when Open using Rosetta is enabled http://bbry.lv/fKWdBZ
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Apparently Sync Manager is turned off for syncing my contacts and calendar to using Blackberry Desktop Software - how can I switch it ON?

I upgraded to Mac OS 10.9 a few months ago.
Up till then I was happily able to sync mac Contacts and Calendar to my Blackberry Curve 9320 via Blackberry's Desktop Manager (for Mac).
Since upgrading the software tells me to that Mac Sync Manager is turned off. I know it isn't because everything else is syncing.
When I hunt through your support I find that there are solutions for this problem for other Mac OS versions but not for Maverick, so please tell me how I can once again use my business phone happily as I did before upgrading!
Many thanks
Janet

From
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=B786F9DEB73FE BE22A4D2F911A97BC3C?externalId=KB35311&sliceId=2&cmd=displayKC&docType=kc&noCoun t=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
BlackBerry Desktop Software utilizes Apple's SyncServices technology in order to synchronize Contact, Calendar, Notes, and Tasks information to and from the Mac computer.
BlackBerry Desktop Software synchronizes information with the SyncServices database, which is synchronized with the desktop applications on the Mac computer (for example: Apple Address Book, iCal, Apple Mail, Microsoft Outlook for Mac). BlackBerry Desktop Software does not synchronize directly to or from the desktop applications on the Mac computer.
Mac OS X Mavericks v10.9 and later does not use SyncServices, therefore, it is not possible to synchronize Contact or Calendar information using the BlackBerry Desktop Software on these versions of OS X.
For more information on SyncServices and OS X Mavericks, see the following Apple Support article:
http://support.apple.com/kb/HT5847
Note: BlackBerry Desktop software 2.4 is still supported for use with Mac OS X v10.6, 10.7, and 10.8.
Pete

Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

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