Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close.  I have a Blackberry Bold 9700 and as a result I cannot sync.  Does this mean I need to uninstall and reinstall?  If I reinstall will I lose the update that I have on my phone that has changed the interface?  Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • Help! Blackberry Desktop Software has encountered a problem and needs to close

    I cannot get my Blackberry Desktop to open.  An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
    1.  Rebooted
    2. Uninstalled and reinstalled from the website
    3,  Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
    Nothing has worked.  My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
    I am not the most technilogically savvy but I'm not bad...Someone please help!.

    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
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    Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

    I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
    I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
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    Sunday, December 26, 2010
    .NET Runtime 2.0 Error Reporting
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    Bold 9650 running on Windows XP
    I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
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  • BlackBerry Desktop Software has encountered a problem and needs to close. (I am sick of seeing this!)

    Can anyone help me? Does not matter if I use the version on disk or download the one from the site, I get the above message every time. I tried using 5.0 and it worked, but was daft enough to update when asked. Is there anything I can do? I am using XP on my Samsung V25 laptop.
    Regards Paul  

    So here's how I fixed my issue.
    Delete the Rim.Desktop.exception.log located here:
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    In my case the exception was this.
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  • BB Desktop Software has encountered a problem and needs to close

    I installed BB Desktop V 6.1 (610_b034_multilanguage) on my laptop that runs Windows XP.  Installation completes.  When I attempt to open the program, it gives me "BB Desktop software has encountered a problem and needs to close."  I've tried uninstalling and reinstalling.  I've rebooted.  I've closed all other programs before install and before running the program.
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    I'm having the same problem after upgrade from 5.1 to 6.0. AMy Blackberry Bold 9700, just bought this morning. Appreciate any assistance. Thanks

  • Lotus Notes 8 + BB DM 5.0.1: BB Desktop Manager has encountered a problem and needs to close.

    I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB.  I am using Desktop Manager 5.0.1.  I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close.  We are sorry for the inconvenience."  When I click on "details" I see the following information:  Error Signature.  AppName:  Desktopmgr.exe   AppVer:  5.0.1.37   ModName:  Insections.dll   ModVer:  7.1.1.129  Offset:  001a32ed.  How can I successfully sync my calendar and BB?

    laureng wrote:
    I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB.  I am using Desktop Manager 5.0.1.  I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close.  We are sorry for the inconvenience."  When I click on "details" I see the following information:  Error Signature.  AppName:  Desktopmgr.exe   AppVer:  5.0.1.37   ModName:  Insections.dll   ModVer:  7.1.1.129  Offset:  001a32ed.  How can I successfully sync my calendar and BB?
    Hi and Welcome to the Forums!
    Here is an article that may be pertinent:
    KB10340 "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." during the synchronization process
    Otherwise, I would think that record 1057 is a bad record and is causing this problem. You might try figuring out which item that is and deleting it, then trying again.
    You also could try activating advanced logging and seeing it that provides more details to help you:
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
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  • BlackBerry Media Sync has encountered a problem and needs to close

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    Hi and welcome to the forums!
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  • Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

    Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

    Hiya,
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  • Desktop Manager has encountered a problem and needs to close.

    My system was working fine until today.  Now after I sync my BB Pearl with Outlook i get this message and my Desktop Mgr shuts down.  I am running Desktop v4.2.2.14.   The syncing operation seems to be workign just fine but then the Desktop Mgr shutsdown about 15 seconds after the sync is complete.  
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    Have spent 6 months being bounced from company help desk to Blackberry help within my company to Verizon etc.  First time I found this forum.  Good to know I'm not the only person having major issues.  My sync worked perfectly until I did a recommended software upgrade.  Now I cannot sync my calendar to my Lotus Notes calendar.  Contacts sync works fine but the calendar was my primary reason for moving to a smartphone.  Will try backing down to the old ServicePak.  Thanks.

  • "(program).exe has encountered a problem and needs to close. We are sorry for the inconvenience."

    Hi, I was using Tweetdeck for the past few months without any problems. Recently, the application still works fine.. it opens as normal, all posts I am following appear etc., but when I try to send a tweet the application closes and I get the error
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    You might try uninstalling the AIR runtime and re-installing it. You might also try contacting the developers of these applications to find out whether the problem is related to issues they already know about.

  • BB Desktop Manager 4.7 has encountered a problem and needs to close.

    When I restart my computer, some of the icons in the notification area are missing.  The I get the standard "BB Desktop Manager 4.7 has encountered a problem and needs to close" error and my XP machine wants to send an error report to MS.

    Please try the following steps:
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    ~Tami~
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  • Cisco agent desktop has encountered a problem and needs to close error

    A Remote Hotline user is experiencing crashes with her desktop agent.  After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
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  • 'Handheld Application Loader Wizard has encountered a problem and needs to close'

    Message Edited by charlieh1 on 05-07-2009 07:56 PM
    Message Edited by charlieh1 on 05-07-2009 07:57 PM

    I just received my new BB Curve 8900 on o2 UK, and after installing the latest version of Blackberry Desktop Manager and connecting my phone the following error message comes up
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  • Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.

    I keep getting this message when i connect my new Bold 9900 and started getting it on my curve 8330 a couple months ago. I have the newest version of desktop manager 6.0 installed on both my laptop and my PC. The strange thing is it works flawlessly on my laptop, no error messages from either phone. Just got the new Bold last week, plugged it in to PC, same error. I have done alot of reading through the forums and have tried to uninstall and re-install the desktop software 3 or 4 times. Even tried upgrading the OS on the Curve and Bold on the Laptop. Plugged it back into the PC and same problem. I cannot force the Loader.exe to start on PC  when I click on it on the C:\program Files/Common Files/Research in Motion/Apploader, crashes right away. Even tired a method that outlines how delete registry entries, etc and tried that. Does anyone have any further ideas or more detailed way to resolve this. Seems to be desktop manager issue as no problems with same devices on laptop.
    Solved!
    Go to Solution.

    Re: Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.
    Sorry I will correct the laptop order:
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    USB Root Hub
    USB Root Hub
    USB Root Hub
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    VIA REV 5 or later USB Universal Host Controller
    VIA REV 5 or later USB Universal Host Controller
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    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C9
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller  - 27CA
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller  - 27CB
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    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub

  • OutlookSyncClient has encountered a problem and needs to close.

    I am unable to sync my Touch. When I try to sync, Windows reports "OutlookSyncClient has encountered a problem and needs to close."
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    I am getting this error ("OutlookSyncClient has encountered a problem and needs to close"). Six hours of workarounds, uninstalls, clean installs and 2 hours at the Genius Bar to no avail. Everything synchs but the Outlook Calendar 2003. This is a joke. I thought Apple stuff just worked so flawlessly, but I see these 11 month old posts of the same error and it is still not fixed.
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