Blackberry desktop software installer forcing into various other applications.

I have never had a Blackberry but this program/virus is on my computer and has been making my life rather difficult. Every time a run program on my computer this pop-up comes up. "Blackberry Desktop Software 6.1.....The feature you are trying to use is on a network resource that is unavailable.......Click OK to try again, or enter an alternate path to a folder containing the installation package 'Blackberry Desktop Software.msi' in the box below." This pop-up open along with everything i open on my computer. I usually just close it every time. Idk why this virus is on my computer but it needs to go. It is not an installed program on my computer. It's not even in regestry editor. But it persists in being present with everything I do.

How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link
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BlackBerry Desktop Software installs but then fails to open

Purchased BlackBerry today.
BlackBerry Desktop Software installs from distribution disc but then fails to open. Can see it in Windows Task Manager>Processes, as follows:
Windows Task Manager>Processes
Image Name: DesktopMge.exe CPU: 00 Mem Usage: 7,764 K
Windows Task Manager>Applications
Not listed!
I UNISTALLED previous installation of BlackBerry Desktop Software, including user settings.
Downloaded and installed the installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, but with same result. Uninstalled it, too.
As suggest elsewhere in this forum, I made directory as follows: C:\INSTALL\Blackberry
Then extracted the downloaded installation file for BlackBerry Desktop Software version 4.7, “470_b050_english.exe”, into it.
Then started installation by clicking on “BlackBerrySetup.exe”.
However, the result is the same, as described above. BlackBerry Desktop Software installs but then fails to open.
Any help would be appreciated. I would like to make this software work.
Is there alternative software available?
Solved!
Go to Solution.

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
and then install the Desktop Manager as administrator.
and use it as administrator too.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Software Installation Problem

I had a problem with Roxio Media Manager continuously wanting to reinstall. So I fixed that problem and and uninstalled the Blackberry software. I then tried to re-install the Blackberry Desktop software so I can syncronize my contacts on my home computer. I have tried this from a downloaded version 4.6 and with the version on my Blackberry CD. Same problem with both.
The install starts and asks for language, then the install starts for a couple of seconds. Then I get this message:
Error opening installation log file. Verify that the specified log file location exists and is writable.
I can't get past this message. It does not say where the log file location is. Other software installs, it is only Blackberry software that will not install. I tried renaming CProgram Files\Common files\Installshield and making it read/write, but this install still fails with the same message.
Any ideas to try? Anywhere else that I can go for help?
Andy
Solved!
Go to Solution.

Thanks, that worked.
I unzipped the file, then I opened a cmd window and manually ran msiexec with your Blackberry msi file. I added a /L flag to put the logfile into a local logfile.txt file and everything went fine.
Perhaps you are specifying a problematic log file name, at least for my computer?
Anyway, this new version of Blackberry software works fine for keeping my home contacts up-to-date with my work contacts. I'm glad I was able to install it without the Roxio media manager. That program was driving me crazy.
Andy

Not enough virtual memory to run applications after Blackberry Desktop software installation

Hi,
I've an issue with Blackberry Desktop Software application, after installing it (versions 4.7) my laptops cannot open more applications after certain time, even you cannot open the Start menu or any other kind of window, it just shows a little box as it is trying to show the windows but does not have enough resources to complete the drawing; I have to close some windows to open another, I mean I can have opened only a certain numbers of applications.
I uninstalled the BBDS and I've the problem still, the only way to solve it, was formatting my laptop, after a time I though 5.0 version could has resolved this issue, so I installed it with my fresh laptop and happened the same behavior, in this moment the BBDS has uninstalled 3 months and the have problem yet.
I think the installation modify some windows registry that in some way disallow to free up memory, or does not inform to window there is enough memory ro tun another applications.
I noticed when increasing the Virtual memory I can have more applicationes opened but it is few.
I really apreciate any suggestion,
Thanks,
Model: Lenovo T60
RAM: 1GB RAM
Windows XP SP3 (it has latest available patches)
Virtual Memory configured from 1.5Gb to 3GB

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

BlackBerry Desktop Software Installation issue

Hi All,
I have tried to Upgrade BlackBerry Desktop Manager from 3.6 to 4.7 version, and it is successfully upgrade to BlackBerry version 4.7. But the issue is, it shows both version in Control Panel - Add/Remove Programs.
Note: After installation rebooted the PC
Example:
Control Panel --> Add/Remove Programs --> Currently installed Programs
BlackBerry Desktop Manager 3.6
BlackBerry Desktop Software 4.7
Kindly some please advice. Thanks... Shiva

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Software : "A newer version of this application is already installed on this computer"

Hi, I'm having a very frustrating problem and can't seem to find any informations or help.
Running Windows 7 x64, I had to update my blackberry desktop software a few weeks ago. Unfortunatly the updater crashed during the update. I tried updating again, but the installer now stops at this message :
However, there are no trace of any Desktop Software application on my computer. I tried deleting manually all Blackberry/RIM folders as well as deleting all Blackberry/RIM registry keys. I tried using Revo unistaller, multiple registry cleaners, all with no success.
I now have to use Blackberry Destkop Manager 5.xx since I can't install anything above that. This is getting really frustrating (that and the fact that I had to exchange my Bold 9900 for the 7th time in less that 6 month - and the one I'm using now has a **bleep**ty backspace key that doesn't always work) and extremely annoying.
If you can help, thank you.
Solved!
Go to Solution.

Sorry, but what part of your signup information did you choose to not understand? These forums are hosted by RIM, but are a user-to-user community of volunteers who try to help each other out as best they can. These forums are NOT a user-to/from-RIM channel of any formal communication. So, sadly, what it sounds like is that none of the kind volunteers happen to know how to help you, given what you've described. Beating them over the head for that fact doesn't seem the best approach IMHO. ;-)
That said, when I read what you've done, you've indeed already done all that I can think of to recommend. Which leaves only the worst case scenario...rebuilding your entire PC system from scratch. In a very few cases, I've seen that as the only way to clear this up. And it's usually a result of having had multiple different versions of the RIM software installed at one point or another. I've no idea what ultimately gets corrupted, but the system rebuild is the resolution that I've seen.
I wish the news were better for you. Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software won't install on PC "Installation files cannot be validated."

Blackberry Desktop Software won’t install on PC “Installation files cannot be validated." KB article 28396 couldn’t get past # 4 because no digital signatures tab. Removed desktop software initially because it would not update.
Mark

I have the same problem, "Torch"
Acer,Windows XP
Blackberry Desktop will not install
RE; Cannot Vaidate
....Scanned internet, unable to find correct Formula to do so

Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

I cannot successfully install and use any version of the Blackberry Desktop software. The problem started when I tried to install the desktop software on my new computer from a file I downloaded and stored on an external hard drive that had been attached to my old computer. The install/uninstall programs lists Blackberry desktop 4.2.2. It appeared to install correctly, but when I try to use it, I get a message saying the program is trying to use a network resource that is not available, and looks in a temp directory for this "Blackberry 8310.msi" file. There is also a program listed as "Blackberry v4.2.2 for the 8310 series wireless handheld" When I try to uninstall it, it looks for that same .msi file.
I'd like to be able to sync my calendar with my phone.
Does anyone know what I should do? I followed the clean uninstall directions, and that didn't make a difference.
Thanks.

SDR wrote:
Xandrex, I am having the same problem (along with a few others). I hate to sound like a novice, but how do I decompress into a folder other than temp? Whether installing from the website, or saving to my desktop and then installing, it unzips without giving me a choice of where to put the files.
Hello,
I don't have the install at home so my answer will be approximate. when you get the .exe file, it is in fact a zip file with a small launcher that knows it has to unzip the stuff in your temp file.
What you need is a decompression tool to decompress without that launcher. You can install 7Zip that is quite good for those things.
You can also try WinZIP or winRAR or winACE but those are not free-of-charge.
http://www.7-zip.org/
Once you have installed this tool, just open 7Zip and browse to the .exe file. click on it, there should be a button "Extract". Choose a folder (somewhere on your Desktop for example) and wait for the decompression to finish.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

GPO Deployement of Blackberry Desktop Software 6.1 fail with the following error: user cancelled installation

Hello everybody,
I get an issue when i try to deploy the latest version of Blackberry Desktop Software using a Group Policy Objetc.
The package tries to install a the computer's startup but i can't find the product installed.
On the event viewer and after a rsop.msc i get the following error: User cancelled installation
I worked threw this link http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Unable-to-install-Blackberry-Desktop-... and i installed vcredist_x86 and msxml6 on the client computer but the problem is still the same.
Could anyone help me for this issue.
Over simple way to solve my problem would be to let me know where i can download an older version of Blackberry Desktop Software because there is a link on the website but it doesn't work.

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

Problem with Blackberry Desktop Software 4.3 Installation

Hi - I downloaded the Blackberry Desktop Software 4.3.   The exec is called:  430_b025_english.exe
When I run the exec I receive an error:
ERROR 1327.Invalid Drive E:\
However I have no Drive E attached.
What should I do? Please help and thank you in advance.

Yes you would choose the bottom option (either blackberry internet service, or setting p a personal email account). You can still use the software to sync with an email clinet on your computer.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Blackberry Desktop Software installed, but not on start menu or icons on desktop

Blackberry Desktop Software installed, but not on start menu or icons on desktop
I got a new laptop Windows 7. I installed Blackberry Desktop apparently successfully. However, doesn't appear on start menu nor desktop.

Hey tgcraighead,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
After the installation did you restart the computer? If you go into Control Panel>Programs and Features do you see BlackBerry Desktop Software listed in the applications?
Did you have a previous version of BlackBerry Desktop Software installed?
I look forward to your reply.
Cheers.
-ViciousFerret
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Can't install downloaded Blackberry Desktop software

I downloaded the latest version of the BB 8100 desktop software from the BB site to my computer. It unzips OK but when it starts to install it stops every time. Have exited every Windows program first. Any ideas?

Problem:
Similar but not the same as errors 2738 1607 encountered with installing blackberry desktop manager software, there is no error message here, simply the WinZip Self Extractor completes, then the Installshield Wizard opens and appears to be installing. After several seconds, a BlackBerry window opens (BlackBerry Desktop Software - Installshield Wizard) with the message: "The wizard was interrupted before the BlackBerry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.    Click Finish to exit the wizard.
Solution(s)
Ok, saw this thread was un answered so I thought I would reply in case anyone out there has this issue too, it drove me mental for a week too. (before you read on I am not responsible for any messed up computers, blackberries or anything at all! This is a GUIDE that worked for me and not the law!) So, here we go… I tried many many things to fix this, I am on Vista home, berry 9700 bold 2, TELUS Mobility (doesn’t really matter), Blackberry handheld OS 5.0, Vista Desktop Manager 5.0.1. English without media manager/roxio w/Sp1 downloaded from blackberry. I tried just about everything you can imagine, know my way around computers reasonably well (or so my mom tells me haha) and uninstalled the previous version of desktop manager with REVO uninstaller etc...
Some of the other things I tried that did NOT work for me but MAY WORK for you are as follows, what ultimately worked for me was step C and all sub sections of, I might start there but I am writing this in order of things I tried.
Solution A) un/re registering vbscript.dll (in c:windows\system32) to no avail…click start, run cmd prompt (should open as admin),
1. Start à Accessories à right-click Command Prompt and select Run as Administrator. A Windows Elevation confirmation screen will pop up. Confirm the action OR alternatively just run CMD from Start àrun à cmd and it should run as admin
2. The Command Administrator Prompt opens to something like the following- C:\Windows\system32>. If anything else change directory by typing this without quotes: “cd\windows\system32”
1)     Now at the command prompt, which should be- C:\Windows\system32 unregister the vbscript.dll file from Windows by typing at the command prompt (without quotes) “regsvc32 /u vbscript32.dll” (This will un-register the VB Script dll with your computer. A confirmation window will appear after this)
2)     Now we want to register it C:\Windows\system32 regsvr32 vbscript.dll (This registers VB Script with your computer -- a confirmation window will appear after this as well.)
3)     Try rebooting and running your blackberry software install
Solution B) Everything on this site : This Blackbery Forum Post (great post, thanks! Hey, you might learn something here that will come in handy one day if it doesn’t help you now, I did)
Follow each step there, try rebooting and running your blackberry software install as indicated
Solution B.Longshot) If A and B don’t work, you can try a repair of vista using the recover cd (if you don’t have one go here: neoSmart (I downloaded and burned image with aShampoo dvd burning software, restart windows with DVD/CD in the drive, press F12 on boot (or whatever gets YOU into ‘setup’, not the BIOS, change boot first device to CD/DVD ROM. I used this and it works perfectly, just follow their directions on the site and pick the right version for your OS etc) be *VERY*CAREFUL to NOT wipe your drive and just do a REPAIR (can take an hour), again if you don’t know what you are doing, skip this one and move on.
What DID WORK for ME, is the following (SORRY FOR THE CAPS BUT THIS IS IMPORTANT *** DO NOT ASSUME THAT USING AN UNINSTALLER LIKE REVO WILL DO ALL OF THIS FOR YOU - THIS WAS MY MISTAKE from the beginning, 25 hours later I realized that YOU NEED TO DO THE UNINSTALL AND SOME MANUAL STEPS EVEN IF YOU SELECT THE MOST THOROUGH***)
This one, D, worked for me specifically:
Solution D) Uninstall the BlackBerry Desktop Software, preferably using REVO UNINSTALLER go: HERE to get Revo (CNET)
Use the Advanced uninstall option, thorough option, the last one down the list, this will notonly use blackberry’s built in uninstaller, but scan for remnants of the software on your drive and registry
When prompted select all and delete everything it finds, do not skip any steps, reboot, try re-installing the blackberry desktop software
You could try a similar type of uninstaller if you have one; however, I don’t recommend leaving it to using the control panel add/remove programs, I did not try this with that method
Solution D part 2) Once you have uninstalled and rebooted
- Delete the Research In Motion Folders from the hard drive AND Registry
Browse to C:\program files\Research in Motion, delete this folder
Click Start à Run.
Type Regedit, and then click OK. (Please be careful here, only do this if you have a good idea what you are doing, you can really mess things up here, go slow carefully please please please)
In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\   (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
Good luck
I can be reached at 6packs at live dot com if you spot an error I can fix, otherwise please post to the forums!

BlackBerry Desktop Software 6 doesn't go along with Windows 7 ?

I tried to install applications using BlackBerry Desktop Software 6 on my Windows 7 laptop, a weird thing happened: after selected applications to install and hit apply button, the software wouldn't go downloading or do anything, just went back right away to refresh the application list.
I've got other couple of computers with Windows XP, Vista and Windows Server 2008, so I tried the software on them, no any problem.
Anybody get the same problem? What the reason could be?

One of my laptops is running Windows 7 and I just recently, and successfully, installed the BlackBerry Desktop Software. I would try going into your computer's Control Panel and seeing if the Desktop Software did in fact install. If it did, then uninstall it and try again. If you are still having issues, try running the installation in Compatibility Mode. The instructions on how to run something in this Mode through Windows 7 are located here: http://www.sevenforums.com/tutorials/316-compatibility-mode.html
To find the .exe file of the BlackBerry Desktop Software, navigate to My Computer (Windows Key + E) > Right-Click on the CD in the Drive > Select 'Open'. I have attached an image below for visual reference.
I hope my response helped you! If you like it, give me a kudo!

Blackberry Desktop Software 6 will not install

Hi
I am having real trouble installing Blackberry Desktop software 6, my problems started when my computer downloaded Blackberry Desktop Software 6 and a McAfee virus protection update at the same time then tried to install them both.
After many system restores and activating various dlls and removing McAfee I have managed to get my computer up and running again but when I have tried to reinstall the Blackberry Software I always get an error during intstallation that states:
Rim.Desktop.HttpServerSetup has encountered a problem and needs to close
It then tries to remove the installation which it then says that it can't complete and ends, it leaves an icon on the desktop but it shows an error everytime I try to start the software.
I have tried the clean uninstall as directed on the Blackberry website including removing all the registry keys and restarting the dll but I keep getting the same error.
Window XP is my operating system
Please help it driving me MAD

I've never had any problems with DM6 on WinXP, SP3.
I've mentioned on here several times that I don't recommend using the Roxio software, it's just to buggy I think.
For a Clean uninstall of Desktop Manager
http://www.blackberry.com/btsc/KB02206
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry desktop software cannot update my error 507 9800touch phone

my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no BlackBerry® Software available.
i have read around but no solutions. please help as am desperate

Hello,
Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, use this process:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
freexrythem wrote:
"There is no BlackBerry® Software available."
Most often, that message is the result of one (or more) of the following:
There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
There is more than one BB OS package installed to the PC...which can confuse the Loader tool
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop software installer forcing into various other applications.

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