Blackberry Desktop Software not accepting password

I haven't knowingly changed my password for Blackberry Desktop Software, but it's not accepting it. I tried 9 times hoping to get the security question prompt but I didn't get it. I have only one more chance or it will wipe out my data. I don't have a data plan. I just use it as a phone, camera, etc.

It should be the same password used to access your device. Make sure you're not mixing up numbers and letters. Many people make the mistake of thinking they're typing numbers on the device only to be typing letters and while you think you're pushing 1 2 3 4 on the device keyboard you're really pushing the letters w e r s.
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Similar Messages

  • Blackberry Desktop Software not responding

    Blackberry Desktop Software Not Responding - receiving this message even after uninstall, reinstall. My device is Curve 8320. Thanks.

    I'm facing with the same problem after upgrading my software to 7. when i tried to downgrade it it give's me te same error again and again with every BB device i connect!
    Description:
    Stopped working
    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: rim.desktop.exe
    Problem Signature 02: 7.0.0.43
    Problem Signature 03: 4f2bf8de
    Problem Signature 04: mscorlib
    Problem Signature 05: 2.0.0.0
    Problem Signature 06: 4e154c6c
    Problem Signature 07: 1c8a
    Problem Signature 08: b
    Problem Signature 09: Exception
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057

  • Blackberry Desktop Software Not Working on Windows 7

    Dear Fellows,
    Downloaded and installed Blackberry Desktop Software without any error, but when you click to start the program it says "Blackberry Desktop Software has stopped working" following are the lines shows in detailed information:
    "Description:
      Stopped working
    Problem signature:
      Problem Event Name:    CLR20r3
      Problem Signature 01:    rim.desktop.exe
      Problem Signature 02:    6.0.1.18
      Problem Signature 03:    4cfdab9c
      Problem Signature 04:    Microsoft.Practices.Composite
      Problem Signature 05:    2.0.1.0
      Problem Signature 06:    4cfdaa3a
      Problem Signature 07:    12b
      Problem Signature 08:    50
      Problem Signature 09:    SCLHIAANMQHKF4ZDFPVVWEJKPHNM1ZUJ
      OS Version:    6.1.7600.2.0.0.256.1
      Locale ID:    1033
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt"
    and here is the error window image
    Any help will be highly appreciated.
    Thank,
    Patni

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Blackberry Desktop Software Not Accessible after Reinstall

    I was having trouble syncing my Outlook calendar, so I took some advice from this forum to unistall and reinstall the Blackberry Desktop software V4.2.2 for my Blackberry Curve.  I did so and took it through Application loader, but now that nifty desktop software icon is gone from my desktop and I can't find a way to connect to sync at all.  How do I access the software to sync if I can't find the software on my computer at all?

    If you check under Start | Programs, see if there's a BlackBerry folder listed. If so, look for Desktop Manager. If you find it you can right-click the icon and choose Send To | Desktop to recreate the shortcut that you had on your desktop before. You can also verify that it still is installed on your computer by going to Control Panel | Add/Remove Programs to see if the BlackBerry Desktop Software is listed.
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Blackberry DeskTop Software not detecting My Q10

    I'm Having Q10 but when connecting to DeskTop Softwate getting Error Message "This BlackBerry device is running the BlackBerry 10OS. BlackBerry Desktop Software doesn't support the BlackBerry 10 OS. Visit www.blackberry .com/support to learn more about how to synchronize your media files back up and resotre devise data and more with your decice"
    I serchted in www.blackberry.com/support but nothing useful found. Please help for my this problem

    Hi and Welcome to the Community!
    Indeed, the Desktop Software does not work with BB10 devices. Instead, you need the LINK software...available here:
    http://us.blackberry.com/software/desktop/blackberry-link.html
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Software not recognize my device

    Hello, I speak from Brazil.
    After update my Blackberry Desktop Software, it no longer recognizes my device, a Torch 9800. My windows is the Seven. How to fix this problem? Gratefull

    Hi all.  I had the same problem and spent several hours on the phone with Blackberry Support.  Its a problem with the latest update.  Here is what fixed the problem:
    Finally got it working again! Re-downloaded the desktop software (but when you start it up, make sure to uncheck the automatic update option). While that was downloading, I was instructed to go to microsoft.com and search for and download .NET Framework 3.5. Once you click to download that, there will be an offer to download 2 other items. One of which will be Microsoft .NET Framework 4 Client Profile (Web Installer). Click to download that too. Once they are finished downloading, run both files. .Net Framework 4 Client Profile will take longer and will ask you if you want to repair or remove. Choose repair. The repair took several minutes, but once it was done, I clicked "Finish", opened the BB Desktop Software, UNCHECKED THE AUTO UPDATE OPTION, and plugged in my phone. Once windows finished installing the drivers, Low and behold! The Desktop software recognized that the phone was connected! I hope this helps you resolve your issue as well. When it again offered me an update I clicked to update later (meaning never!). Best of luck to you.

  • Blackberry Desktop Software Not Working Error Message

    Hi All
    I have been having issues in getting my blakcberry desktop software for PC to open. I have uninstalled and reinstalled fully several times, and each time when i try and open the application (v7.01), it brings up a message saying 'Blakcberry Desktop Software has stopped working, a problem caused the program to stop working correctly, please close the program'.
    I have de-activated the windows checking for solutions to never, as i read this in another post, but that still doesnt solve it.
    I have windows 7 professional 64 bit on my laptop. Would appreciate a response on this, as i have to change my phone, and therefore need to sync etc asap.
    Regards

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Software not working

    Have a 9300 Curve.
    Have installed version 6.1 onto Windows 7 PC - can see it, can find it in my program manager but it doesnt open on the screen when i click it. Opened it as administrator too - no go. Have uninstalled all now.
    Did I install correct version

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HT1338 blackberry desktop software not getting installed

    I have bought Blackberry curve 9220 and wanted to snyc to my mac. I did download Blackerry Desktop Software for the same from the Blakberry website, but its not opening or installing. It is just showing error as "illegal seek", Please assist.

    Where does it show that error?
    Does the dmg mount, or is it during the mounting process you see that error? If so, try downloading it again as it is damaged.

  • Blackberry Desktop Software not allowing me to import my contacts to PC

    I followed all of the instructions perfectly but cant seem to import my contacts from my Curve 8520 to my computer using the blackberry software. There is an information bar that says there are settings on my device that are preventing syncronisation of some items and below that a link in blue - Turn Off Wireless sync - I have tried to click this link and follow the instructions but, my Curve does not even have the wireless sync option... somebody please help me!!!!!

    Hi and Welcome to the Community!
    There could be two places on your BB that have wireless sync turned on, preventing the Desktop Sync from working. One is within the email configuration, and the other is within the options within the Contacts app.
    However, if you indeed are using wireless sync for your contacts, then using a secondary desktop sync is actually unwise, isn't it? If you, for example, are syncing your contacts OTA against GMail, then you should be using the GMail interface to your contacts from your computer rather than trying to sync from the device to some computer PIM (e.g., Outlook).
    Then again, not knowing your full situation, I'm only guessing...
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BlackBerry Desktop Software not syncing anymore after OS 10.7.2 update

    And once again,
    My two favorite IT toys are not communicating anymore, wasting my time...
    My upgraded Mac (10.7.2) doesn't seem to be talking the same language as my BB anymore, since it does not sync...
    Help is, of course, welcome

    Same for me. I think it's icloud related problem. No one can help us???

  • BlackBerry desktop software not Syncing anymore after 10.7.2 upgrade

    Hi,
    I cannot sync my BlackBerry anymore after the latest upgrade of my favorite operating system,
    I don't understand why Apple doesn't think about us business people, I would like to use my iPhone at work, but I can't, I need a BlackBerry, but I am a Mac lover, so my home computers are Mac,
    Please provide me with a fast solution

    Solution: http://macamour.com/blog/2011/11/06/sync-icloud-enabled-ical-and-address-book-to -blackberry-handhelds/

  • Blackberry desktop won't accept my password

    hi
    I finally installed blackberry desktop so that I could upload some music to my 9360.  When I hooked up my phone it asked for my password which I entered only it hasn't accepted it.  I'm now down to my final go and don't really want to end up wiping my phone, I know I probably should have stopped trying sooner but I was frustrated.
    It appears that the desktop software has changed my password, is there some sort of default it would have changed it  to or am I destined to lose all the data on my phone?
    Cheers
    Mark

    Hi mark2011,
    Welcome to the Support Community!
    There is no default security password for the BlackBerry® smartphone. Unless you are using a BlackBerry® Enterprise Server , the password can only be changed by first entering the correct password or by wiping the BlackBerry® smartphone.
    This KB article should help you with your password. "BlackBerry Desktop Manager or the BlackBerry smartphone does not accept the correct BlackBerry smartphone password" http://bbry.lv/KOgktf
    I hope this helps.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Blackberry desktop software 7.0 not show applications

    Guys i have a problem with this
     ..When i open Blackberry desktop software 7.0  on the left side of this program is show
    Summary
    Applications
    Files
    - Media sync -
    Music
    Pictures
    Video
      ... This is normal right ?
      ** But when i connected with my playbook (OS version 2.1.0 )  the applications button on the left side of this program
    " IS GONE" ** I can not manage any applications on my PLAYBOOK
    I don't know why ?!?!
    Could anyone help me about this ...Thanks

    Hey NilePlayBook,
    Thanks for reaching out to me.
    This is correct you will not have the option to select Applications in BlackBerry Desktop Software.  You will still be able to create a backup if needed, or to access any files saved on the BlackBerry PlayBook.
    What kind of application management were you trying to do?  You can move or delete applications from the BlackBerry PlayBook.
    I look forward to your reply.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available)

    Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available).
    Can not sync or do anything else. I believe I have the latest versions of Desktop Software and Device software.
    Stuck in limbo at this point. 

    Hi and welcome to the forums!
    The most common connection issues are addressed in the attached link.
    Let us know how it goes!
    Thanks,
    Bifocals
    KB00125 BlackBerry® Desktop Software cannot detect the BlackBerry® smartphone 
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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