Blackberry Desktop Software not recognize my device

Hello, I speak from Brazil.
After update my Blackberry Desktop Software, it no longer recognizes my device, a Torch 9800. My windows is the Seven. How to fix this problem? Gratefull

Hi all. I had the same problem and spent several hours on the phone with Blackberry Support. Its a problem with the latest update. Here is what fixed the problem:
Finally got it working again! Re-downloaded the desktop software (but when you start it up, make sure to uncheck the automatic update option). While that was downloading, I was instructed to go to microsoft.com and search for and download .NET Framework 3.5. Once you click to download that, there will be an offer to download 2 other items. One of which will be Microsoft .NET Framework 4 Client Profile (Web Installer). Click to download that too. Once they are finished downloading, run both files. .Net Framework 4 Client Profile will take longer and will ask you if you want to repair or remove. Choose repair. The repair took several minutes, but once it was done, I clicked "Finish", opened the BB Desktop Software, UNCHECKED THE AUTO UPDATE OPTION, and plugged in my phone. Once windows finished installing the drivers, Low and behold! The Desktop software recognized that the phone was connected! I hope this helps you resolve your issue as well. When it again offered me an update I clicked to update later (meaning never!). Best of luck to you.

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Blackberry Desktop Software not responding

Blackberry Desktop Software Not Responding - receiving this message even after uninstall, reinstall. My device is Curve 8320. Thanks.

I'm facing with the same problem after upgrading my software to 7. when i tried to downgrade it it give's me te same error again and again with every BB device i connect!
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 7.0.0.43
Problem Signature 03: 4f2bf8de
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4e154c6c
Problem Signature 07: 1c8a
Problem Signature 08: b
Problem Signature 09: Exception
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Want Blackberry Desktop Software to push MULTILANGUAGE Device OS

Hi. I just had to switch to an older Bold 9700 while my Bold 9790 is being repaired. Upgraded the OS via Blackberry Deskstop Software and then realised later that there is no Arabic language option. Is there a way that I can ensure that my Desktop Software pushes the Multilanguage Device OS in the future? I'm frustrated at having to re-load yet another operating system and restore all my data!!! By the way, the link to download the multilanguage software is not easy to find either.

Hello,
Having language availability is a matter of having installed, to the BB, the OS package that includes the desired language, as governed by this KB:
KB05305 Localization support for BlackBerry smartphones
Consequently:
chilkootcindy wrote:
Is there a way that I can ensure that my Desktop Software pushes the Multilanguage Device OS in the future?
Yes...by installing, to your PC, the specific OS package you desire (as per the above KB). Doing this properly overrides the automatic methods that the Desktop Software/Loader.exe uses, and forces it to use the OS package you installed to your PC, regardless of the results of the automatic methods.
chilkootcindy wrote:
I'm frustrated at having to re-load yet another operating system and restore all my data!!!
Unfortunately, if your carrier does not automatically offer you the OS package containing the language you need, then your only choice is the manual method, which indeed involves reloading your BBOS (along with requiring the backup/restore/configuration issues you mention).
chilkootcindy wrote:
By the way, the link to download the multilanguage software is not easy to find either.
OK...well, here in this user-to-user community, there's really nothing we can do about that...but all official OS packages are always available via the official download portal:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software Not Working on Windows 7

Dear Fellows,
Downloaded and installed Blackberry Desktop Software without any error, but when you click to start the program it says "Blackberry Desktop Software has stopped working" following are the lines shows in detailed information:
"Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   rim.desktop.exe
Problem Signature 02:   6.0.1.18
Problem Signature 03:   4cfdab9c
Problem Signature 04:   Microsoft.Practices.Composite
Problem Signature 05:   2.0.1.0
Problem Signature 06:   4cfdaa3a
Problem Signature 07:   12b
Problem Signature 08:   50
Problem Signature 09:   SCLHIAANMQHKF4ZDFPVVWEJKPHNM1ZUJ
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   1033
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt"
and here is the error window image
Any help will be highly appreciated.
Thank,
Patni

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry DeskTop Software not detecting My Q10

I'm Having Q10 but when connecting to DeskTop Softwate getting Error Message "This BlackBerry device is running the BlackBerry 10OS. BlackBerry Desktop Software doesn't support the BlackBerry 10 OS. Visit www.blackberry .com/support to learn more about how to synchronize your media files back up and resotre devise data and more with your decice"
I serchted in www.blackberry.com/support but nothing useful found. Please help for my this problem

Hi and Welcome to the Community!
Indeed, the Desktop Software does not work with BB10 devices. Instead, you need the LINK software...available here:
http://us.blackberry.com/software/desktop/blackberry-link.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software not accepting password

I haven't knowingly changed my password for Blackberry Desktop Software, but it's not accepting it. I tried 9 times hoping to get the security question prompt but I didn't get it. I have only one more chance or it will wipe out my data. I don't have a data plan. I just use it as a phone, camera, etc.

It should be the same password used to access your device. Make sure you're not mixing up numbers and letters. Many people make the mistake of thinking they're typing numbers on the device only to be typing letters and while you think you're pushing 1 2 3 4 on the device keyboard you're really pushing the letters w e r s.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry Desktop Software Not Accessible after Reinstall

I was having trouble syncing my Outlook calendar, so I took some advice from this forum to unistall and reinstall the Blackberry Desktop software V4.2.2 for my Blackberry Curve. I did so and took it through Application loader, but now that nifty desktop software icon is gone from my desktop and I can't find a way to connect to sync at all. How do I access the software to sync if I can't find the software on my computer at all?

If you check under Start | Programs, see if there's a BlackBerry folder listed. If so, look for Desktop Manager. If you find it you can right-click the icon and choose Send To | Desktop to recreate the shortcut that you had on your desktop before. You can also verify that it still is installed on your computer by going to Control Panel | Add/Remove Programs to see if the BlackBerry Desktop Software is listed.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Blackberry Desktop Software Not Working Error Message

Hi All
I have been having issues in getting my blakcberry desktop software for PC to open. I have uninstalled and reinstalled fully several times, and each time when i try and open the application (v7.01), it brings up a message saying 'Blakcberry Desktop Software has stopped working, a problem caused the program to stop working correctly, please close the program'.
I have de-activated the windows checking for solutions to never, as i read this in another post, but that still doesnt solve it.
I have windows 7 professional 64 bit on my laptop. Would appreciate a response on this, as i have to change my phone, and therefore need to sync etc asap.
Regards

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software not working

Have a 9300 Curve.
Have installed version 6.1 onto Windows 7 PC - can see it, can find it in my program manager but it doesnt open on the screen when i click it. Opened it as administrator too - no go. Have uninstalled all now.
Did I install correct version

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT1338 blackberry desktop software not getting installed

I have bought Blackberry curve 9220 and wanted to snyc to my mac. I did download Blackerry Desktop Software for the same from the Blakberry website, but its not opening or installing. It is just showing error as "illegal seek", Please assist.

Where does it show that error?
Does the dmg mount, or is it during the mounting process you see that error? If so, try downloading it again as it is damaged.

Blackberry Desktop Software not allowing me to import my contacts to PC

I followed all of the instructions perfectly but cant seem to import my contacts from my Curve 8520 to my computer using the blackberry software. There is an information bar that says there are settings on my device that are preventing syncronisation of some items and below that a link in blue - Turn Off Wireless sync - I have tried to click this link and follow the instructions but, my Curve does not even have the wireless sync option... somebody please help me!!!!!

Hi and Welcome to the Community!
There could be two places on your BB that have wireless sync turned on, preventing the Desktop Sync from working. One is within the email configuration, and the other is within the options within the Contacts app.
However, if you indeed are using wireless sync for your contacts, then using a secondary desktop sync is actually unwise, isn't it? If you, for example, are syncing your contacts OTA against GMail, then you should be using the GMail interface to your contacts from your computer rather than trying to sync from the device to some computer PIM (e.g., Outlook).
Then again, not knowing your full situation, I'm only guessing...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Desktop Software not syncing anymore after OS 10.7.2 update

And once again,
My two favorite IT toys are not communicating anymore, wasting my time...
My upgraded Mac (10.7.2) doesn't seem to be talking the same language as my BB anymore, since it does not sync...
Help is, of course, welcome

Same for me. I think it's icloud related problem. No one can help us???

BlackBerry desktop software not Syncing anymore after 10.7.2 upgrade

Hi,
I cannot sync my BlackBerry anymore after the latest upgrade of my favorite operating system,
I don't understand why Apple doesn't think about us business people, I would like to use my iPhone at work, but I can't, I need a BlackBerry, but I am a Mac lover, so my home computers are Mac,
Please provide me with a fast solution

Solution: http://macamour.com/blog/2011/11/06/sync-icloud-enabled-ical-and-address-book-to -blackberry-handhelds/

Blackberry Desktop Software and Palm Desktop v6.2

I am a happy new Blackberry so far, but have come across something that is very annoying. I am attempting to move the data off my Palm TX, but the Blackberry Desktop does not recognize the version of the Palm Desktop software that I am using.
What is making this difficult:
It appears that I have an unsupported version of Palm Desktop (at least from Blackberry's perspective).
I do not have the option to go to an older Palm Desktop version. Older versions do not run on Vista.
I do not have Outlook.
Any thoughts?
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.
Solved!
Go to Solution.

Well, I finally got my Palm data transferred. First, I was pleasantly suprised that Yahoo actually does have support for the Task List, which was the only thing I thought it was lacking. I performed a sync of my BB with Yahoo and saw that a test entry of each type was uploaded to Yahoo and vice versa. Therefore, my problem was then a matter of getting the Palm data up to Yahoo.
Approach 1: Use the Yahoo Sync tool with the Palm Desktop.
Result: Didn't work. Yahoo Sync doesn't support Palm Desktop 6.2.
Approach 2: Save the Palm data to an archive file and use the Yahoo Import tool.
Result: Didn't work. The file format for Palm Desktop 6.2 was not supported by Yahoo.
Approach 3: Dig a flaky notebook out of my workshop and install an older version of the Palm Desktop.
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Finally!
Thanks for all your help.
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.

BlackBerry Desktop Software does not recognize my device

My problem is that when I plug my phone into my desktop computer by USB it will charge, but when I go to do anything to by means of BlackBerry Desktop Software the program does not recognize that my device is plugged in. This has been going on for months now that it will not sync, I just haven't desperately needed to sync my phone until now. I have tried pulling the battery and pulling the sim card. I have also tried other USB cords.

This has been known to help others in your situation:
www.blackberry.com/btsc/KB10144
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Desktop Software not recognize my device

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