Blackberry Desktop Software Not Working Error Message

Hi All
I have been having issues in getting my blakcberry desktop software for PC to open. I have uninstalled and reinstalled fully several times, and each time when i try and open the application (v7.01), it brings up a message saying 'Blakcberry Desktop Software has stopped working, a problem caused the program to stop working correctly, please close the program'.
I have de-activated the windows checking for solutions to never, as i read this in another post, but that still doesnt solve it.
I have windows 7 professional 64 bit on my laptop. Would appreciate a response on this, as i have to change my phone, and therefore need to sync etc asap.
Regards

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software Not Working on Windows 7

Dear Fellows,
Downloaded and installed Blackberry Desktop Software without any error, but when you click to start the program it says "Blackberry Desktop Software has stopped working" following are the lines shows in detailed information:
"Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   rim.desktop.exe
Problem Signature 02:   6.0.1.18
Problem Signature 03:   4cfdab9c
Problem Signature 04:   Microsoft.Practices.Composite
Problem Signature 05:   2.0.1.0
Problem Signature 06:   4cfdaa3a
Problem Signature 07:   12b
Problem Signature 08:   50
Problem Signature 09:   SCLHIAANMQHKF4ZDFPVVWEJKPHNM1ZUJ
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   1033
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt"
and here is the error window image
Any help will be highly appreciated.
Thank,
Patni

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software not working

Have a 9300 Curve.
Have installed version 6.1 onto Windows 7 PC - can see it, can find it in my program manager but it doesnt open on the screen when i click it. Opened it as administrator too - no go. Have uninstalled all now.
Did I install correct version

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.:Source(): (null)." when attempting to synchronize organizer data

BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.ource(): (null)." when attempting to synchronize organizer data.Can someone help me with this?

Tried clean wipe and reinstall. Immediately after reinstall of DM, in setting up my 9900 "for the first time", I received the following error message...
"Either there is no default email client or the current mail client cannot fulfill the messaging request. Please open Microsoft Outlook and set it as the default mail client."
I opened Outlook 2013 and checked that it was the default mail client. It was already.
After going in and clicking to confirm default email client, I was allowed to proceed to configure organizer sync settings. I configured memo only (one way from device). I then received the same error message that I was receiving (per my original post in the last message). I've previously tried configuring only one type of organizer sync and not one of them completed a successful sync, so it can't be a bad entry in the calendar or contacts. I also tried deleting CICAL entries for all of email addresses other than my primary one. No difference. Also, prior to setup and sync, I confirmed that my 9900 was not on wireless sync.
I was hoping that this was an old issue and I could use one of the old work-arounds, so if anyone has any ideas for something else to try, please let me know.
In the mean time, I have to assume that it's something that's changed with Outlook 2013 (particularly given the new error message I reported above. I hope that someone at RIM is aware of these error messages and is working on a compatibility fix for Office 2013.
Thanks in advance,
Sheldon
Twitter: @sheldonbk
Twitter: @sheldonbk

Blackberry Desktop Software not responding

Blackberry Desktop Software Not Responding - receiving this message even after uninstall, reinstall. My device is Curve 8320. Thanks.

I'm facing with the same problem after upgrading my software to 7. when i tried to downgrade it it give's me te same error again and again with every BB device i connect!
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 7.0.0.43
Problem Signature 03: 4f2bf8de
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4e154c6c
Problem Signature 07: 1c8a
Problem Signature 08: b
Problem Signature 09: Exception
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Desktop Software & 9720 Sync Error Message

When I sync my 9720 with my pc using DTS I'm getting the following error message:
Blackberry Desktop Software
X Synchronisation Error
A program error occurred at line 604 in .\Mapping cpp. Please report this error by sending a log to technical support.
I assume that my data (organiser and contacts) is not syncing properly. Could someone please advise me how I can put this right
Thanks
613

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry DeskTop Software not detecting My Q10

I'm Having Q10 but when connecting to DeskTop Softwate getting Error Message "This BlackBerry device is running the BlackBerry 10OS. BlackBerry Desktop Software doesn't support the BlackBerry 10 OS. Visit www.blackberry .com/support to learn more about how to synchronize your media files back up and resotre devise data and more with your decice"
I serchted in www.blackberry.com/support but nothing useful found. Please help for my this problem

Hi and Welcome to the Community!
Indeed, the Desktop Software does not work with BB10 devices. Instead, you need the LINK software...available here:
http://us.blackberry.com/software/desktop/blackberry-link.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Desktop Software "Out of Memory Message"

Very new to blackberry. Have had it two days. Dig it so far.
On a mac using the Blackberry Desktop Software, and tonight when updating the blackberry using this software, I started getting a message: "This device has run out of memory while synchronizing your Notes and Memos."
But in the Device Manager, it states that I have 1.2 Gb free memory, and on the blackberry itself it states I have 1.6Gb free. So I have plenty of memory. What's the cause of this error message, and how do I fix it?
Thanks.

gordonscobie wrote:
I have been getting an 'out of memory' message when using twitter app. The message appears inside the twitter app at the bottom of the screen. My phone has plenty of memory - so does anyone know what is going on and what I can do about it. When I get the message the app stops working and I need to close and reopen it.
Have you tried uninstalling and reinstalling the app? or at least a hard reset?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Blackberry Desktop Software syncronization errors

I have not been able to find a solution to an error I am getting with a MAPi logon failure, I am using Microsoft Office 365 Pro Plus which has a 2013 version of Outlook (POP email not Mapi). I assume this error started after an automatic upgrade as I have been using this same set up for over 6 months

Hi and Welcome to the Community!
Interesting...I actually cannot determine at all why it ever worked for you...the Desktop Software is not compatible with Outlook 2013...refer:
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
Unless it's Outlook that got upgraded? You were not clear about exactly what was upgraded...but, if it was Outlook, then that would indeed explain it...the upgrade took you to a version of Outlook that is not supported.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Desktop Software - Stops working at the end of synchronization

During synchronization, the same handful of calendar conflicts come up. After clearing them, and at the very end of synchronization, I get a pop up that "Desktop Software stopped working"...info fades out and the only option is to hit a CLOSE button which shuts down the software.
I no longer receive the synchronization report and although most data does sync, I am trying to determine the cause of this.
This is the only forum I can find. I do not see a Blackberry support anywhere...

Hello,
What is the version of the BlackBerry Desktop Software?
Have you tried to uninstall the Desktop Software and download and re-install the newest version of BlackBerry Desktop Software?
BlackBerry Desktop Software:
http://ca.blackberry.com/apps-software/desktop/
610_b038_multilanguage.exe
I have edited the post, the previous post indicated "Device" Software which was a typo for "Desktop" Software.

"please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe

"please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe
I need to install this so that i can transfer my contacts and calendar to my laptop

Hi and Welcome to the Community!
Sorry to be dense, but what happens when you do exactly as the message instructs?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can get Blackberry Desktop Software to work on my new PC

Hi there,
I have just purchased a new HP PC, the OS is Windows 7 Home Premium. For some reason the latest version (6) or Blackberry Desktop Software does not work, I can only use the old version 5. Any idea?

Hi ljoessel
What happens when you try to install the BlackBerry Desktop Software?
Thanks
-CptS
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Blackberry Desktop Software not recognize my device

Hello, I speak from Brazil.
After update my Blackberry Desktop Software, it no longer recognizes my device, a Torch 9800. My windows is the Seven. How to fix this problem? Gratefull

Hi all. I had the same problem and spent several hours on the phone with Blackberry Support. Its a problem with the latest update. Here is what fixed the problem:
Finally got it working again! Re-downloaded the desktop software (but when you start it up, make sure to uncheck the automatic update option). While that was downloading, I was instructed to go to microsoft.com and search for and download .NET Framework 3.5. Once you click to download that, there will be an offer to download 2 other items. One of which will be Microsoft .NET Framework 4 Client Profile (Web Installer). Click to download that too. Once they are finished downloading, run both files. .Net Framework 4 Client Profile will take longer and will ask you if you want to repair or remove. Choose repair. The repair took several minutes, but once it was done, I clicked "Finish", opened the BB Desktop Software, UNCHECKED THE AUTO UPDATE OPTION, and plugged in my phone. Once windows finished installing the drivers, Low and behold! The Desktop software recognized that the phone was connected! I hope this helps you resolve your issue as well. When it again offered me an update I clicked to update later (meaning never!). Best of luck to you.

Blackberry Desktop Software not accepting password

I haven't knowingly changed my password for Blackberry Desktop Software, but it's not accepting it. I tried 9 times hoping to get the security question prompt but I didn't get it. I have only one more chance or it will wipe out my data. I don't have a data plan. I just use it as a phone, camera, etc.

It should be the same password used to access your device. Make sure you're not mixing up numbers and letters. Many people make the mistake of thinking they're typing numbers on the device only to be typing letters and while you think you're pushing 1 2 3 4 on the device keyboard you're really pushing the letters w e r s.
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Blackberry Desktop Software Not Accessible after Reinstall

I was having trouble syncing my Outlook calendar, so I took some advice from this forum to unistall and reinstall the Blackberry Desktop software V4.2.2 for my Blackberry Curve. I did so and took it through Application loader, but now that nifty desktop software icon is gone from my desktop and I can't find a way to connect to sync at all. How do I access the software to sync if I can't find the software on my computer at all?

If you check under Start | Programs, see if there's a BlackBerry folder listed. If so, look for Desktop Manager. If you find it you can right-click the icon and choose Send To | Desktop to recreate the shortcut that you had on your desktop before. You can also verify that it still is installed on your computer by going to Control Panel | Add/Remove Programs to see if the BlackBerry Desktop Software is listed.
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Blackberry Desktop Software Not Working Error Message

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