Blackberry Desktop Software - Stops working at the end of synchronization

During synchronization, the same handful of calendar conflicts come up. After clearing them, and at the very end of synchronization, I get a pop up that "Desktop Software stopped working"...info fades out and the only option is to hit a CLOSE button which shuts down the software.
I no longer receive the synchronization report and although most data does sync, I am trying to determine the cause of this.
This is the only forum I can find. I do not see a Blackberry support anywhere...

Hello,
What is the version of the BlackBerry Desktop Software?
Have you tried to uninstall the Desktop Software and download and re-install the newest version of BlackBerry Desktop Software?
BlackBerry Desktop Software:
http://ca.blackberry.com/apps-software/desktop/
610_b038_multilanguage.exe
I have edited the post, the previous post indicated "Device" Software which was a typo for "Desktop" Software.

Similar Messages

Desktop Software Stopped working all of the sudden..

All of the sudden I got a windows message saying "Blackberry Desktop Software has stopped working" (A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.) I un-installed and re-installed the program and the same thing continues to happen. I have no idea what's going on. Has this ever happened to anyone else? Can someone help me out?

It happens to me too just now. I just had my laptop upgraded. before, i have it installed successfully without any problems encountered. in fact I was able to use it early yesterday before i upgraded my laptop. just now, when im trying to install the pc software, while installig it, it just gives a notification that it stopped. but later will show that i have successfully installed. but once you click to open the icon, it shows "Blackberry Desktop Software has stopped working". same with you i uninstall reinstall for 4x now, but still it isnt working.I even though it might be with my net connection, but it is not. I hope someone could help us.

Blackberry Desktop Software Not Working on Windows 7

Dear Fellows,
Downloaded and installed Blackberry Desktop Software without any error, but when you click to start the program it says "Blackberry Desktop Software has stopped working" following are the lines shows in detailed information:
"Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   rim.desktop.exe
Problem Signature 02:   6.0.1.18
Problem Signature 03:   4cfdab9c
Problem Signature 04:   Microsoft.Practices.Composite
Problem Signature 05:   2.0.1.0
Problem Signature 06:   4cfdaa3a
Problem Signature 07:   12b
Problem Signature 08:   50
Problem Signature 09:   SCLHIAANMQHKF4ZDFPVVWEJKPHNM1ZUJ
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   1033
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt"
and here is the error window image
Any help will be highly appreciated.
Thank,
Patni

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Desktop will not run: "BlackBerry Desktop has stopped working" / APPCRASH

With no apparent cause, BlackBerry Desktop 6.0.2 will not run on my machine any more; I get the standard Windows error dialog, "BlackBerry Desktop Software has stopped working"; the OS appears to search for a solution, but after 1-2 seconds, the dialog disappears. The full error log:
Description:
Stopped working
Problem signature:
Problem Event Name:           APPCRASH
Application Name:    Rim.Desktop.exe
Application Version:6.0.2.44
Application Timestamp:        4db5e0d4
Fault Module Name:KERNELBASE.dll
Fault Module Version:          6.1.7600.16385
Fault Module Timestamp:     4a5bdbdf
Exception Code:       e0434f4d
Exception Offset:     0000b727
OS Version: 6.1.7600.2.0.0.256.48
Locale ID:     1033
This is on Win7 Professional. Uninstall/reboot/reinstall does not fix it. Any thoughts?

You could try troubleshoot compatibility in Win7.
Please give me Kudos if you feel like I helped you
Thank you
cuse165

Can get Blackberry Desktop Software to work on my new PC

Hi there,
I have just purchased a new HP PC, the OS is Windows 7 Home Premium. For some reason the latest version (6) or Blackberry Desktop Software does not work, I can only use the old version 5. Any idea?

Hi ljoessel
What happens when you try to install the BlackBerry Desktop Software?
Thanks
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BB desktop software stopped working

I recently started having issues with my blackberry desktop software. I'm running Windows XP on my machine & using a BB Bold 9900 (non-bes) on T-Mobile (software 7.1.0 bundle 2508). Prior to this error, I was using BB desktop software without any issues since late 2011. Although no longer involved, I've been in the wireless industry for 22 year & have been a longtime user/supporter of BB. I was able to do my daily sync on weds 1/15/2014 no problem. When I tried to do it again on thurs, I had issues. The software opens then freezes up when I plug my device in. I left things be until the weekend then tried removing/reinstalling the desktop software. That didn't resolve my issue as then the software wouldn't even open. I tried doing a few system restores to an earlier date (1/14, 1/13 & 1/12) to no avail. I also found the article Cleanly "Starting Over" with the Desktop Software (non-BES) http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-... on your support forum. I followed all the instructions of this article for a clean reinstall with no luck. The only thing can think of is my system did an auto update Weds night of Adobe Reader & Microsoft Windows. Any thoughts for me? I'm stumped. Device still works flawlessly. Thanks!

I guess that you are using the latest software available for BDS.
From what I see there, this could indeed come from a corrupt file on your MB Pro.
I would suggest to uninstall completely the BDS software and to be sure that all related files have been deleted too. This is probably the most "challenging part". If I remember correctly there is an uninstaller provided with the disk image, so use this one and then search for any other BDS file using Spotlight or the shareware "AppZapper" which is used to delete all files related to a specific software at once!
If you say that it is working perfectly on another computer, the phone is not the cause of the problem logically.
A good idea is also to repair the permissions on your Mac starting up from the original DVD and using the disk utility software. This will help your Mac anyway
Hope this helps.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

My desktop software stopped working

whenever i try to start my blackberry desktop software it shows that a problem has caused the program to stop running....
event log is as :
Log Name: Application
Source: Windows Error Reporting
Date: 12-06-2013 19:58:02
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HP2000-2202TU
Description:
Fault bucket -1059493934, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.1.0.32
P3: 4ffd97ce
P4: System.Configuration
P5: 2.0.0.0
P6: 4fee7372
P7: 277
P8: 14
P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
P10:
Attached files:
C:\Users\Anshu\AppData\Local\Temp\WER4B69.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Anshu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_a71b42d7da9a175e9a9f0577c892597c42e876e_16e86644
Analysis symbol:
Rechecking for solution: 0
Report Id: 453295f9-d36c-11e2-beea-20689d08f65b
Report Status: 16
Hashed bucket: b28ab379ac74963e335236b081d0c5a1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-12T14:28:02.000000000Z" />
<EventRecordID>69182</EventRecordID>
<Channel>Application</Channel>
<Computer>HP2000-2202TU</Computer>
<Security />
</System>
<EventData>
<Data>-1059493934</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.1.0.32</Data>
<Data>4ffd97ce</Data>
<Data>System.Configuration</Data>
<Data>2.0.0.0</Data>
<Data>4fee7372</Data>
<Data>277</Data>
<Data>14</Data>
<Data>IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW</Data>
<Data>
</Data>
<Data>
C:\Users\Anshu\AppData\Local\Temp\WER4B69.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Anshu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_a71b42d7da9a175e9a9f0577c892597c42e876e_16e86644</Data>
<Data>
</Data>
<Data>0</Data>
<Data>453295f9-d36c-11e2-beea-20689d08f65b</Data>
<Data>16</Data>
<Data>b28ab379ac74963e335236b081d0c5a1</Data>
</EventData>
</Event>

Hey anubhav2511,
Welcome to the BlackBerry® Support Community Forums.
This can be caused by Windows user Account Control or security software, try completing the following to help resolve this issue:
1. Right click on BlackBerry Desktop Software and select Run as Administrator.
2. Disable User Account Control in Windows.
3. Reconfigure or disable or any third party security software to prevent the security software from denying access to required files or registry keys.
Let me know if this helps.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Desktop Software Not Working Error Message

Hi All
I have been having issues in getting my blakcberry desktop software for PC to open. I have uninstalled and reinstalled fully several times, and each time when i try and open the application (v7.01), it brings up a message saying 'Blakcberry Desktop Software has stopped working, a problem caused the program to stop working correctly, please close the program'.
I have de-activated the windows checking for solutions to never, as i read this in another post, but that still doesnt solve it.
I have windows 7 professional 64 bit on my laptop. Would appreciate a response on this, as i have to change my phone, and therefore need to sync etc asap.
Regards

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Desktop Software not working

Have a 9300 Curve.
Have installed version 6.1 onto Windows 7 PC - can see it, can find it in my program manager but it doesnt open on the screen when i click it. Opened it as administrator too - no go. Have uninstalled all now.
Did I install correct version

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Desktop Software doesn't support the BlackBerry 10 OS

a feuniquely useful and unique to BB.w years ago I upgraded to a OS 10 device and owned for less than 24 hours before paying to get my OS7 bold 9930 back. Currently debating on getting a classic, but believe that OS10 still does not support BB desktop nor the BNA website.
These were two features that I used very often and that I found unique to BB and very useful.
How is OS10 supplanting these tools and services?
Why in the world are they not retroactively supported?

Hello,
It is completely well documented what is required...here:
http://us.blackberry.com/software/desktop/overview.html?LID=us:bb:software:desktopsoftware&LPOS=us:b...
As you can see, BBLink and BBBlend exist for BB10, while the BB Desktop Software exists for legacy devices. BB10 and legacy devices are very very different...I can completely understand why they would need a totally new set of PC software for such a new and different device. It is what it is, and Blend provides a level of functionality never even dreamed of for legacy BBOS (well, maybe dreamed...but never delivered).
rvnfo wrote:
the BNA website.
I have on idea what that is, so can't help you there.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB DESKTOP SOFTWARE STOPPED WORKING WITH OLD AND NEW PHONE

Im running 10.6.8 on my Macbook pro. The problem started with previous Mac already. The BDS starts up, connects with phone but can not backup, restore or update phone. Get the following error msg. "DBS failed, device could not be backed up. This started on my previous mac already, older version of software.
I uninstalled, re-isntalled the software many times and in the end thought it must be by phone - BB9700. Now on new phone BB9900 and same problem. Tried again re-installing the software, dumping all prefs etc - no luck. i installed the software on a different Mac at the office running same software and the phone backed-up, no problem.
can anyone help. what can i try.

I guess that you are using the latest software available for BDS.
From what I see there, this could indeed come from a corrupt file on your MB Pro.
I would suggest to uninstall completely the BDS software and to be sure that all related files have been deleted too. This is probably the most "challenging part". If I remember correctly there is an uninstaller provided with the disk image, so use this one and then search for any other BDS file using Spotlight or the shareware "AppZapper" which is used to delete all files related to a specific software at once!
If you say that it is working perfectly on another computer, the phone is not the cause of the problem logically.
A good idea is also to repair the permissions on your Mac starting up from the original DVD and using the disk utility software. This will help your Mac anyway
Hope this helps.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Blackberry Desktop Software has stopped working

Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped working

http://www.blackberry.com/btsc/KB02206
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry desktop software cannot communicate with the connected device for the playbook

Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the blackberry desktop software still wont connect to the playbook. I tried uninstalling the blackberry desktop software and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
Can someone plz help me????????
PS... My Playbook is on OS 2.1.0.1088 and is 16GB
I tried the updating method 5 times now and uninstalling and reinstalling the blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook?
Solved!
Go to Solution.

Try this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26904&sliceId=2&cmd=displayKC&d...
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Can't install downloaded Blackberry Desktop software

I downloaded the latest version of the BB 8100 desktop software from the BB site to my computer. It unzips OK but when it starts to install it stops every time. Have exited every Windows program first. Any ideas?

Problem:
Similar but not the same as errors 2738 1607 encountered with installing blackberry desktop manager software, there is no error message here, simply the WinZip Self Extractor completes, then the Installshield Wizard opens and appears to be installing. After several seconds, a BlackBerry window opens (BlackBerry Desktop Software - Installshield Wizard) with the message: "The wizard was interrupted before the BlackBerry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.    Click Finish to exit the wizard.
Solution(s)
Ok, saw this thread was un answered so I thought I would reply in case anyone out there has this issue too, it drove me mental for a week too. (before you read on I am not responsible for any messed up computers, blackberries or anything at all! This is a GUIDE that worked for me and not the law!) So, here we go… I tried many many things to fix this, I am on Vista home, berry 9700 bold 2, TELUS Mobility (doesn’t really matter), Blackberry handheld OS 5.0, Vista Desktop Manager 5.0.1. English without media manager/roxio w/Sp1 downloaded from blackberry. I tried just about everything you can imagine, know my way around computers reasonably well (or so my mom tells me haha) and uninstalled the previous version of desktop manager with REVO uninstaller etc...
Some of the other things I tried that did NOT work for me but MAY WORK for you are as follows, what ultimately worked for me was step C and all sub sections of, I might start there but I am writing this in order of things I tried.
Solution A) un/re registering vbscript.dll (in c:windows\system32) to no avail…click start, run cmd prompt (should open as admin),
1. Start à Accessories à right-click Command Prompt and select Run as Administrator. A Windows Elevation confirmation screen will pop up. Confirm the action OR alternatively just run CMD from Start àrun à cmd and it should run as admin
2. The Command Administrator Prompt opens to something like the following- C:\Windows\system32>. If anything else change directory by typing this without quotes: “cd\windows\system32”
1)     Now at the command prompt, which should be- C:\Windows\system32 unregister the vbscript.dll file from Windows by typing at the command prompt (without quotes) “regsvc32 /u vbscript32.dll” (This will un-register the VB Script dll with your computer. A confirmation window will appear after this)
2)     Now we want to register it C:\Windows\system32 regsvr32 vbscript.dll (This registers VB Script with your computer -- a confirmation window will appear after this as well.)
3)     Try rebooting and running your blackberry software install
Solution B) Everything on this site : This Blackbery Forum Post (great post, thanks! Hey, you might learn something here that will come in handy one day if it doesn’t help you now, I did)
Follow each step there, try rebooting and running your blackberry software install as indicated
Solution B.Longshot) If A and B don’t work, you can try a repair of vista using the recover cd (if you don’t have one go here: neoSmart (I downloaded and burned image with aShampoo dvd burning software, restart windows with DVD/CD in the drive, press F12 on boot (or whatever gets YOU into ‘setup’, not the BIOS, change boot first device to CD/DVD ROM. I used this and it works perfectly, just follow their directions on the site and pick the right version for your OS etc) be *VERY*CAREFUL to NOT wipe your drive and just do a REPAIR (can take an hour), again if you don’t know what you are doing, skip this one and move on.
What DID WORK for ME, is the following (SORRY FOR THE CAPS BUT THIS IS IMPORTANT *** DO NOT ASSUME THAT USING AN UNINSTALLER LIKE REVO WILL DO ALL OF THIS FOR YOU - THIS WAS MY MISTAKE from the beginning, 25 hours later I realized that YOU NEED TO DO THE UNINSTALL AND SOME MANUAL STEPS EVEN IF YOU SELECT THE MOST THOROUGH***)
This one, D, worked for me specifically:
Solution D) Uninstall the BlackBerry Desktop Software, preferably using REVO UNINSTALLER go: HERE to get Revo (CNET)
Use the Advanced uninstall option, thorough option, the last one down the list, this will notonly use blackberry’s built in uninstaller, but scan for remnants of the software on your drive and registry
When prompted select all and delete everything it finds, do not skip any steps, reboot, try re-installing the blackberry desktop software
You could try a similar type of uninstaller if you have one; however, I don’t recommend leaving it to using the control panel add/remove programs, I did not try this with that method
Solution D part 2) Once you have uninstalled and rebooted
- Delete the Research In Motion Folders from the hard drive AND Registry
Browse to C:\program files\Research in Motion, delete this folder
Click Start à Run.
Type Regedit, and then click OK. (Please be careful here, only do this if you have a good idea what you are doing, you can really mess things up here, go slow carefully please please please)
In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\   (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
Good luck
I can be reached at 6packs at live dot com if you spot an error I can fix, otherwise please post to the forums!

Desktop Manager stops working

Desktop manager version 6.0 connecting to Torch 9800.
Today for the first time as soon as the phone connects and synchronisation begins desktop stops working and a windows box pops up telling me so and then closes the software.
Any suggestions?

Hey,
Welcome to the BlackBerry® Support Community Forums.
To better assist you with the problem you are having with the BlackBerry® Desktop Software can you provide the full error message you receive?
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Desktop Software - Stops working at the end of synchronization

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