Blackberry Desktop Software syncroniza​tion errors

I have not been able to find a solution to an error I am getting with a MAPi logon failure, I am using Microsoft Office 365 Pro Plus which has a 2013 version of Outlook (POP email not Mapi). I assume this error started after an automatic upgrade as I have been using this same set up for over 6 months

Hi and Welcome to the Community!
Interesting...I actually cannot determine at all why it ever worked for you...the Desktop Software is not compatible with Outlook 2013...refer:
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
Unless it's Outlook that got upgraded? You were not clear about exactly what was upgraded...but, if it was Outlook, then that would indeed explain it...the upgrade took you to a version of Outlook that is not supported.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.:Source(): (null)." when attempting to synchronize organizer data

    BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.ource(): (null)." when attempting to synchronize organizer data.Can someone help me with this?  

    Tried clean wipe and reinstall. Immediately after reinstall of DM, in setting up my 9900 "for the first time", I received the following error message...
    "Either there is no default email client or the current mail client cannot fulfill the messaging request. Please open Microsoft Outlook and set it as the default mail client."
    I opened Outlook 2013 and checked that it was the default mail client. It was already.
    After going in and clicking to confirm default email client, I was allowed to proceed to configure organizer sync settings. I configured memo only (one way from device). I then received the same error message that I was receiving (per my original post in the last message). I've previously tried configuring only one type of organizer sync and not one of them completed a successful sync, so it can't be a bad entry in the calendar or contacts. I also tried deleting CICAL entries for all of email addresses other than my primary one. No difference. Also, prior to setup and sync, I confirmed that my 9900 was not on wireless sync.
    I was hoping that this was an old issue and I could use one of the old work-arounds, so if anyone has any ideas for something else to try, please let me know.
    In the mean time, I  have to assume that it's something that's changed with Outlook 2013 (particularly given the new error message I reported above. I hope that someone at RIM is aware of these error messages and is working on a compatibility fix for Office 2013.
    Thanks in advance,
    Sheldon
    Twitter: @sheldonbk
    Twitter: @sheldonbk

  • "please use setup.exe for installati​on instead of blackberry desktop software.m​si" error when trying to install the software through 610_b038_m​ultilangua​ge.exe

    "please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe
    I need to install this so that i can transfer my contacts and calendar to my laptop

    Hi and Welcome to the Community!
    Sorry to be dense, but what happens when you do exactly as the message instructs?
    Thanks!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Blackberry Desktop Software Not Working Error Message

    Hi All
    I have been having issues in getting my blakcberry desktop software for PC to open. I have uninstalled and reinstalled fully several times, and each time when i try and open the application (v7.01), it brings up a message saying 'Blakcberry Desktop Software has stopped working, a problem caused the program to stop working correctly, please close the program'.
    I have de-activated the windows checking for solutions to never, as i read this in another post, but that still doesnt solve it.
    I have windows 7 professional 64 bit on my laptop. Would appreciate a response on this, as i have to change my phone, and therefore need to sync etc asap.
    Regards

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software

    When synchronizing data using the BlackBerry Desktop Software the following error is displayed:
    CRTranRec:: GetLinkedRecordId : Invalid linked record Id
    what to do?
    many thanks in advance

    Hi crugnola
    Welcome to BlackBerry Support Forums
    Please check your address book if you find any contact with blank images then  add an image to those contacts ,it will  fix this sync error , have a look :
    KB31008 : Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software.
    Or head over to this thread Cleanly "Starting Over" with the Desktop Software (non-BES)  and start all over again or within that thread on post #15 there is a link to older version of BlackBerry Desktop Software , download version 6.1 it has help many user that I know from this error.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry Desktop Software Not Working on Windows 7

    Dear Fellows,
    Downloaded and installed Blackberry Desktop Software without any error, but when you click to start the program it says "Blackberry Desktop Software has stopped working" following are the lines shows in detailed information:
    "Description:
      Stopped working
    Problem signature:
      Problem Event Name:    CLR20r3
      Problem Signature 01:    rim.desktop.exe
      Problem Signature 02:    6.0.1.18
      Problem Signature 03:    4cfdab9c
      Problem Signature 04:    Microsoft.Practices.Composite
      Problem Signature 05:    2.0.1.0
      Problem Signature 06:    4cfdaa3a
      Problem Signature 07:    12b
      Problem Signature 08:    50
      Problem Signature 09:    SCLHIAANMQHKF4ZDFPVVWEJKPHNM1ZUJ
      OS Version:    6.1.7600.2.0.0.256.1
      Locale ID:    1033
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt"
    and here is the error window image
    Any help will be highly appreciated.
    Thank,
    Patni

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Desktop Software & 9720 Sync Error Message

    When I sync my 9720 with my pc using DTS  I'm getting the following error message:
    Blackberry Desktop Software
    X Synchronisation Error
    A program error occurred at line 604 in .\Mapping cpp.  Please report this error by sending a log to technical support.
    I assume that my data (organiser and contacts) is not syncing properly.  Could someone please advise me how I can put this right
    Thanks
    613

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

    I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
    Issues 1) playbook wont connect to desktop manager anymore 
    2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account. 
    3) my Phone when connected to desk top software shows the calendar as read only
    4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies." 
    I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!! 
    someone please help me. !! 
    I know you are going to ask I have updated everything last time and it is all as update as it can get. 
    As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts 

    Did you try to eboot the your PC or laptop where your device is connected ?
    I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

  • BlackBerry Desktop Software giving Error (not opening)

    I have purchased BlackBerry Curve 3G 9300 but,It's more than 4 times that I am getting error on BlackBerry Desktop Software. After installing it open the BlackBerry Desktop Software window with logo and then Error window popup saying that BlackBerry Desktop Software has encountered a problem and needs to close.  We are sorry for the inconvenience.
      After Click on the What data does this error report contain? It shows Error window
    Error Signature---------------------------------------------------------------------------------------------------------------------------------------
    EventType : clr20r3   P1 : rim.desktop.exe  P2 : 6.0.2.44    P3: 4db5e0d4
    P4 : microsoft.practices.composite  P5 : 2.0.1.0  P6 : 4db5def0
    P7 : 12b   P8:50  P9:sclhiaanmqhkf4zdfpvvwejkphnm1zui
    Reoprting details------------------------------------------------------------------------------------------------------------------------------------
    This error report includes: information regarding the condition of BlackBerry Desktop Software when the problem occurred;the operating system version and computer hardware in use; your Didital Product ID, which could be used to identify your license; and the Internet Protocol(IP)  address of your computer.
               kindly guide me.

    I am having the same problem I have reinstalled the software more times than I can count and now I cannot open the Icon on my desktop at all. This is beginning to be really frustrating can someone please help. I want to download my pictures from my phone to my computer unable to do that as well.
    Thanks.

  • BlackBerry Desktop Software error when trying to run from my computer desktop

    Hi: I have installed the BlackBerry Desltop Software ver 6.0 on my Dell Dimension 4700 PC @3.4 GHz which runs Windows XP Professional Version 2002 with Service Pack 3 and has 1GB of RAM.
    Each time I have tried to start the software from the desktop icon, I receive an error message saying that BlackBerry Desktop Software has encountered a problem and need to close.
    Has anyone else encountered this problem and if so, how did you resolve it? Any assistacne would be most appreciated as I wish to synch my Torch with Outlook 2003 for contacts and appointments!!
    Thanks

    Hello,
    I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
    1) Remove your device OS update package from your PC (add/remove programs)
    2) Cleanly uninstall the RIM DTM software:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    Some have reported that there are more registry keys to remove than are discussed in that KB
    Others have reported the use of a registry cleansing tool to also be helpful
    3) Get a fresh download of the RIM DTM software:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
    KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
    4) Download (to your PC) a fresh copy of your device OS package from your carrier:
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    5) Install DTM to your PC
    6) Install (also to your PC), the device OS package
    7) Start the organizer configuration over:
    KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
    Hopefully that will get things going again.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Error when trying to configure sync between Outlook 2003 and Blackberry Desktop Software 4.6

    I am unable to configure the Blackberry Desktop Software (version 4.6) to sync with my Outlook 2003.  I used to have an older version of the desktop software and it worked just fine.  I got a new phone and updated the software and am unable to configure the sync.  I get the following message when I try to configure it: "Runtime Error: folder is no longer part of the system data source or the folder could not be found."
    Please help.  I need these to sync.

    HI and Welcome to the Forums!
    I suggest trying a clean DTM uninstall:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    followed by reinstalling from scratch. You should be able to go to the latest v5.0 with Outlook 2003...it's available here:
    http://na.blackberry.com/eng/services/desktop/#tab_tab_overview
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Removing Blackberry Desktop Software 5.0.1 from Windows 7 Error Message 1316

    When attempting to remove BB Desktop Software 5.0.1 from Windows 7, I received an error towards the end of the uninstall stating "Error 1316, file not found" and it reverts back and reinstalls the product. I no longer have a BB and would like to clean up my hard drive from unnecesary programs. Please help!

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    Article ID: KB04272 "Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Error loading Blackberry Desktop Software

    I have XP Home Edition Version 2002 SP3. I tried installing the newest version of BDM ver. 6.2 which I downloaded from RIM. The received the error while loading: "Balckberry Desktop Software has encountered an error and must close..."
    I uninstalled and removed all registry entries and RIM folders and and also used a system cleaner (CCleaner). I reinstalled again and the error still occurs. RIM.destophelper.exe does load to system tray. There are no error codes of any kind associated with this failure to load.
    Any help trouble shooting this would be appreciated.

    Thanks again for the quick reply.
    Is the BlackBerry connected the whole time when you're trying to open BlackBerry Desktop Software?
    And just to clarify you did perform all these steps when you uninstalled the previous software: www.blackberry.com/btsc/KB02206
    Because that error will appear if some old DTM files are still present on the computer.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • GPO Deployement of Blackberry Desktop Software 6.1 fail with the following error: user cancelled installation

    Hello everybody,
    I get an issue when i try to deploy the latest version of Blackberry Desktop Software using a Group Policy Objetc.
    The package tries to install a the computer's startup but i can't find the product installed.
    On the event viewer and after a rsop.msc i get the following error: User cancelled installation
    I worked threw this link http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Unable-to-install-Blackberry-Desktop-... and i installed vcredist_x86 and msxml6 on the client computer but the problem is still the same.
    Could anyone help me for this issue.
    Over simple way to solve my problem would be to let me know where i can download an older version of Blackberry Desktop Software because there is a link on the website but it doesn't work.

    Well folks. I've had enough.
    The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
    I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
    Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
    Ciao folks!

  • Blackberry Desktop Software experiences an unknown error

    I am able to sync everything into my phone except music. Ever since iTunes had an update BB Desktop manager has not been experiencing an "unexpected error" and cannot sync music.
    Anyone know how to fix this.

    Hi and welcome to the forums!
    Are you running iTunes version 7.7.1?
    "BlackBerry® Desktop Software v6.0.1 and v6.0.2 requires iTunes version 7.7.1 or later or Windows Media Player version 10 or later for music synchronization"
    Thanks,
    Bifocals
    KB27155 “Music services failed to load, an unexpected error occurred” when trying to synchronize Music on the BlackBerry Desktop Manager.
    Click Accept as Solution for posts that have solved your issue(s)!
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