Blackberry Desktop SW connection issues

I cannot get my PLAYBOOK to communicate with PC :
For 5 days now i've tried every possible permutation of power on / power off / with & without desktop software (PC)started, re-installed : playbook working, charged, under sharing set to WINDOWS and wifi sharing off etc.. as per all the other suggetsions on tihs forum. I've spent about 6 hours on this - how can such a basic problem exist for so many at launch ?
Desktop SW can see the playbook , recognise its PIN, but cannot communicate - it hangs there with the green communicating logo in the bottom right corner : so I annot share media or files or bacup etc... Sometimes i get invited to 'update' through a pop-up but this just hangs indefinitely also....
Desktop SW works fine for blackberry bold 9700.... so i dont beleve its a problem with my PC.
Desktop SW is the latest version from the blackberry www.
(I can connect with my MAC however , but i dont travel with my MAC so its not viable solution).
This is very disapointing : such a basic fundamental requirement, and nowhere near out of the box..
Q: is this a known issue ? is there a fix coming soon ? what else can i try, given that the desktop SW can see the playbook , but just hangs ' connecting indefinitely.

Hey JEVANS,
Welcome to the forums.
You may want to try going through the following clean uninstall of the BlackBerry Desktop Software, then reinstall.
How to perform a clean uninstall of the BlackBerry Desktop Software
-SR
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Similar Messages

Blackberry Desktop not connecting to PC

I'm trying to copy one music file from my PC to my blackberry playbook. I use my playbook to read books while travelling, check email, and check flight details. I followed the instructions on the file sharing between a PC and Playbook and My PC recognizes the playbook is connected to the USB port. I have installed the blackberry desktop (Desktop Software v7.1.0 B42 (Multilanguage) and I have restarted my computer. I have tried launching the Desktop software with the WIFI turned on and off. While my computer sees the Playbook is plugged into the port, I don't see a device drive for the playbook. When I open the BB Desktop and to connect to my playbook, I get the error message :Blackberry Desktop Software cannot communicate with the connected device. What could be preventing the Desktop software from connecting with the Playbook? My OS is 2.1.0.197 which is the latest software according to the message on my playbook. Thanks in advance.

Try checking this one :
How to see if the BlackBerry PlayBook driver is installed on a Microsoft Windows Based PC
If the BlackBerry® PlayBook™ tablet is not able to connect with BlackBerry® Desktop Software, it could be caused by the BlackBerry PlayBook Driver not being loaded correctly or disabled.
To check:
On a Windows® XP Service Pack 3 based computer:
Navigate to Start -> Control Panel -> System -> Hardware -> Device Manager -> Network Adapters.
The BlackBerry PlayBook should be listed as a Research In Motion Network Device.
If it says disabled then simply Right Click and choose Enable.
On a Windows Vista® based computer:
Navigate to Start -> Control Panel -> System -> Hardware -> Device Manager -> Network Adapters.
The BlackBerry PlayBook should be listed as a Research In Motion Network Device.
If it says disabled then simply Right Click and choose Enable.
On a Windows® 7 based computer:
Navigate to Start -> Control Panel -> Device Manager -> Network Adapters.
The BlackBerry PlayBook should be listed as a Research In Motion Network Device.
If it says disabled then simply Right Click and choose Enable.
The KB Article is KB27679 on http://www.blackberry.com/btsc

BlackBerry Desktop Software Installation issue

Hi All,
I have tried to Upgrade BlackBerry Desktop Manager from 3.6 to 4.7 version, and it is successfully upgrade to BlackBerry version 4.7. But the issue is, it shows both version in Control Panel - Add/Remove Programs.
Note: After installation rebooted the PC
Example:
Control Panel --> Add/Remove Programs --> Currently installed Programs
BlackBerry Desktop Manager 3.6
BlackBerry Desktop Software 4.7
Kindly some please advice. Thanks... Shiva

the shortcut startup is the thing that adds (or not) the shortcut in the Startup menu, but the Desktop Manager starting at Windows start is stored in the registry.
I didn't bother to do all that, there is a clear option when you install the desktop manager that asks for automatic startup & automatic upgrade. I don't remember at which point (it's a shame, because I installed it less than 3 weeks ago and have already forgotten ! not eating enough fish), but it's there.
besides, I believe you can untick the option later, maybe in the Device Manager that is next to the windows clock.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Z10 - Bluetooth connection issues

Everytime I get into my 2012 Toyota Camry and connect to Bluetooth, the screen on my phone pops up saying unable to play media. But the thing is I have no music on my phone or pictures, etc. I have tried deleting all the discoverable devices, taking out the battery and setting everything up again, but I still keep getting this error. It only happens when I get into my car. Any suggestions of how to get rid of this error? It's annoying as it freezes my screen and I am unable to access any other app or email on my phone. Please help!!

There have been a bunch of complaints about Z10 and Toyota BT. Users who were on 10.0 seemed to have no issues, but then the update to 10.1 caused problems. The real issue seems to be that Toyota does not support the Z10. However, there is a leaked OS floating around that seems to have cured this issue for most users. Do a search on this forum.

BlackBerry Desktop Software does not recognize Bluetooth

When I try to add my BlackBerry using Bluetooth the BlackBerry Desktop Software does not recognize it. I have ensured that my BlackBerry is in Listen mode but it won't connect. I know the Bluetooth support on my BlackBerry Storm is working (9550) because it does recognize my laptop.

Hi and welcome to the forums!
We need your PC type, current OS, the version of desktop manager you are using. Here are some suggestions until your provide the details.
Thanks,
Bifocals
KB13130 Cannot use Bluetooth technology to wirelessly synchronize the BlackBerry smartphone with BlackBerry Desktop Manager
KB22387 BlackBerry Desktop Software does not detect a BlackBerry smartphone when the first-time connection is by Bluetooth
KB05143 How to turn on BlackBerry Desktop Manager connection logging
KB18222 BlackBerry fails to connect to Desktop Manager 5.0 via Bluetooth on 64-bit computers with Widcomm Bluetooth stack
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Blackberry 9900 will not connect with Blackberry Desktop (v 6 or v7). I am running Windows 7.

I am running Windows 7, and have a Blackberry Bold 9900. This has some music on but most importantly my work diary and contacts which I synchronise through Desktop. I also use it as an external modem and tether my PC through it if I’m somewhere with no wireless.
Yesterday, I did these things during the afternoon:
·         Connected a Bluetooth device to my PC (headphones)
·         Needed to load a series of drivers for Windows for this to work
·         Upgraded from Blackberry Desktop 6 to 7 (following prompt when connected)
·         Set up a Bluetooth connection between my Blackberry and PC.
The next time I connected:
·         On The Blackberry smartphone I got the normal Blackberry is plugged in message, with normal options (USB Drive / Sync Media / Charge Only), and software opened as usual
·         But I was prompted to Connect Your Blackberry Device (with link to troubleshoot connection). Clicking this, I was taken to a page which suggested I check the cable etc. (which I did, all OK) and “...turn off synchronization applications or antivirus applications temporarily”. I disabled Avast, which made no difference, and I don’t know what a “synchronization application” is
·         Other aspects of the connection are working (i.e. I can still download photographs from the Blackberry, and still see it as the ‘F:’ drive)
I therefore conclude that:
·         Cable / physical connection is good (also tried a different cable - no change)
·         Something I had changed had corrupted things, so:
·         Uninstalled Blackberry Desktop v7 and replaced with the version I had been using successfully until yesterday (v6)
·         Removed the Bluetooth connection to my Blackberry.
Made no difference, so checked Blackberry help forums, which confused me more. One thing which I did discover, was that in Device Manager, although Blackberry is visible attached to PC (and says it is working correctly), it DOES NOT appear in the list of Network Adapters (I don’t know if it did before, but one answer in the tech forum suggested this is significant – though not sure why or what to do about it)
Any help would be very welcome – been at this for ten hours now and making no progress!
Many thanks
Clive

This worked for me after several hours on the phone with Blackberry Support. I hope it works for you too:
Finally got it working again! Re-downloaded the desktop software (but when you start it up, make sure to uncheck the automatic update option). While that was downloading, I was instructed to go to microsoft.com and search for and download .NET Framework 3.5. Once you click to download that, there will be an offer to download 2 other items. One of which will be Microsoft .NET Framework 4 Client Profile (Web Installer). Click to download that too. Once they are finished downloading, run both files. .Net Framework 4 Client Profile will take longer and will ask you if you want to repair or remove. Choose repair. The repair took several minutes, but once it was done, I clicked "Finish", opened the BB Desktop Software, UNCHECKED THE AUTO UPDATE OPTION, and plugged in my phone. Once windows finished installing the drivers, Low and behold! The Desktop software recognized that the phone was connected! I hope this helps you resolve your issue as well. When it again offered me an update I clicked to update later (meaning never!). Best of luck to you.

Blackberry desktop software doesn't connect with address book

blackberry desktop software version 2.4.0 doesn't connect with address book on a mac os lion (10.7.4). Sync contacts not possible. Use a BB 9500 v5.0.0.841 (plateform 4.2.0.380). Any solution ?

You have both Desktop Software and Link set to open when a device is connected to your Mac. You need to go to the settings of Desktop Software (I don't recall exactly what to do but there should be some settings in the top right corner) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that Link is set to open. That should resolve your issue.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My 8520 Curve wont connect with Blackberry desktop

Hello
when i connect my blackberry 8520 curve with my pc, then it does not connect with blackberry desktop
it just opens like a external hard drive and i can browse the folders and such but it wont sync with
blackberry desktop.
When i connect it it gives a usb error that the drivers are not installed succesfully
are there usb drivers for the blackberry 8520 curve ?
kind regards G.

Have you done a battery pull yet? If not, give that a shot.
Open desktop manager first, then try to connect the phone when it says "connect your device"
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If your issue is resolved, please click the solution button on the resolution!
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Playbook won't connect with blackberry desktop.

since last week I have been having problem with connecting my playbook with my pc.
I have google regarding this problem but it all seem that non of my search had same problem as mine. so here the problem i'm getting.
when i connect to my pc i get pop up from blackberry device manager saying that playbook is connected and my blackberry desktop run (have auto run option on) while connecting to playbook it give me error saying "If the device is rebooting or has a dead battery. click retry to attempt to recconect once the device reboots. if clicking retry doesn't connect the device, or the device isn't rebooting with a charged battery. you might need to update your blackberry table os to correct the problem." with 3 option of retry, update and cancel.
I tried both retry and update but it don't fix anything i'm keep getting same error.
now when i searched on google they said it might be mine usb cable but i'm very sure its not since blackberry device manager can see the playbook, and blackberry desktop can update the playbook.
just to give more info here is setting I use on my playbook.
under security
password enable (this was enable even before i had this problem)
development mode enable
under storage & sharing
usb connections: automatically detect
File Sharing On
Wi-Fi sharing On
Password Protect Off
that the only setting i have set it up on my playbook.
playbook os. 2.0.1.358
blackberry desktop version. 7.1.0.32
blackberry device manager. 6.0.0.48
Windows 7 Professional 64bit

Hey Kennycc,
Welcome to the BlackBerry® Support Community Forums.
Please have a look at the following article that covers possible causes why the BlackBerry® Desktop software does not detect the BlackBerry® PlayBook:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook
http://btsc.webapps.blackberry.com/btsc/KB27424
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry desktop software cannot communicate with the connected device for the playbook

Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the blackberry desktop software still wont connect to the playbook. I tried uninstalling the blackberry desktop software and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
Can someone plz help me????????
PS... My Playbook is on OS 2.1.0.1088 and is 16GB
I tried the updating method 5 times now and uninstalling and reinstalling the blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook?
Solved!
Go to Solution.

Try this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26904&sliceId=2&cmd=displayKC&d...
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If your issue is resolved, please click the solution button on the resolution!
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Blackberry desktop software 6.0 icon issue

I had successfully installed the Blackberry desktop software 6.0 on my work computer. It was working beautifully, until suddenly a few weeks ago it just stopped working. I uninstalled and reinstalled the desktop software. Yet when I click on the shortcut, it keeps coming up with this message: "Blackberry Desktop software has stopped working." It is so frustrating as no one seems to know what the problem is. Can someone help me?

Hey Renatas
Welcome to the BlackBerry Support Community Forums.
I'd like to provide some assistance and have a few questions
Does the Desktop Software open when the device is not connected?
Is this only happening from the short cut and have you tried opening the software from start menu > all programs > BlackBerry?
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Desktop software destination folder issue

My company has created a personal profile on my laptop. They have a preset limit as to the size of that profile. When that profile size has been exceeded, I can neither shut down or log off my computer until I go in and delete enough files to get below the limit.
One of the folders in that profile is C:/documents and settings/rangel/Application Data (rangel in my profile name).
Well, when I install the Blackberry Desktop software on my machine, it automatically loads the software into Application Data without asking me where I want to save it. Also, every time I connect my phone to sync, a file called Loader Cache is created and causes me to exceed my profile space.
I've already gone into the desktop software and changed the folder destination for my Backup and Organizer data, but it won't allow me to change the destination folder for anything else.
I can't just go into Windows Explorer and "cut and paste" these folders because the software won't find them the next time I connect my phone. I don't know enough about the folders to just delete them and what issues deleting them causes. Unfortunately, however, I really have no other choice. I have to go in and manually delete the folders and then the next time I connect my phone, my profile space is exceeded again.
Does anyone know of a way that I can change the destination folder for my desktop software files (other than Backup and Oranizer data)???
Thanks!

90 views and not one single response??
Any other recommendations for where I might be able to get some help??

Blackberry Desktop Software slows down Network Connectivity on Win 7 start up

Hi,
I am new so be gently..lol
I am running windows 7 64bit Home Premium. I recently noticed that on start up my PC was taking between 10 and 20 seconds to set up it's network connectivity, which previously was almost instant. There were no erros within the event logs to suggest why this was occuring. The last thing installed was the blackberry desktop manager. I uninstalled this, and found that my network connectivity was now occuring almost instantly again.
Is this a know issue with this software? I have searched the forum but cannot find anything simliar, only people saying it was slowing down start up as a whole which is not what is happening to me.
Thanks for any help or advice in advance.
TLE

Hi and Welcome to the Forums!
Typically, if you have installed the RIM DTM software to auto-start every time you boot your PC, the boot time will increase. Personally, I've found no reason to allow DTM to auto-start...I only launch it when I need it.
To perform a full clean uninstall, see this KB:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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"The BlackBerry Desktop Software cannot connect with this device." after repair

I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time.
After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."
The program suggested I repair the device software, so I did. After that I set it up and ran the updates.
When I plug it back in I get the exact same message.
What should I do next?
co-founder of Diaree | BB Dev for PictureThis

I also cannot connect to my two playbooks using desktop manager on mac.
One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/5MP-Playbook-Camera-Blackscreen-Errors-Ha... The issue of desktop manager not being able to connect to the playbook started with this playbook when the repair I was prompted to to stopped 1/4 way into it. Multiple retries did not make any difference.
Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.
If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks.

Error Msg - Verify Internet Connection (BlackBerry Desktop Software)

I'm getting an error on one of our BlackBerry 8900 Curve.... "Reload Software 513"
I've tired updating the software with and with out the battery on the device while its plugged to my PC. As BlackBerry Desktop Software starts to download modules I get the error.... "An error has occurred while downloading software for your device. Please verify your Internet Connection or try again later, if the problem persists."
I've been having this issue since yesterday morning. By the way, I do have internet connection.
Anyone else run into this issue and was able to resolve it?
G.~

Use this method to upgrade the OS, make sure that Desktop Manager is is not loaded or running.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry Desktop SW connection issues

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