Blackberry desktop

Hello, I have two MacBooks Pro, One of them has a Tunderbold port. I have loaded the last blackberry desktop version and it works well in one of the Pro's. The new model does not work, I load the BB desktop program after that I connected the BB and after several times, the new Pro never start the connection with the BB. Please somebody help me with this issue.
Regards

I just changed from a Microsoft PC to a new MacBook Pro OS X Version 10.6.7 and cannot synchronize with my Blackberry Model 9700. This is no good for me. Can someone help?
When will Apple solve this issue? I would have never changed my system from PC to Apple if I would have known this issue. Please advise. Thanks.

Similar Messages

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

Blackberry Desktop on Dell Venue Pro 8 Tablet Questions

I have read that it is possible to use Blackberry Desktop with Windows 8 & 8.1. And I have read that Blackberry Desktop works with any version of Outlook other than 2013. I have been told by Microsoft that I can install any version of Outlook older than 2013 onto a Windows 8 or 8.1 device. HAS anyone out there done this. I really like my Torch 9800 and wish to be able to use it with the new Dell tablet. OR does anyone have any other inexpensive tablet ideas.

Hello,
Some clarifications to resolve what you "have been told" versus what is accurate...
FlyHolst wrote:
I have read that it is possible to use Blackberry Desktop with Windows 8 & 8.1.
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Note carefully that it states very clearly Windows 8...not 8.1
FlyHolst wrote:
And I have read that Blackberry Desktop works with any version of Outlook other than 2013.
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
FlyHolst wrote:
I have been told by Microsoft that I can install any version of Outlook older than 2013 onto a Windows 8 or 8.1 device.
We can neither confirm nor deny what MS may or may not have told you.
FlyHolst wrote:
HAS anyone out there done this.
Not me...but perhaps someone else...then again...
FlyHolst wrote:
I really like my Torch 9800 and wish to be able to use it with the new Dell tablet. OR does anyone have any other inexpensive tablet ideas.
Please re-read the above system requirements page...I'm not at all sure that the Desktop Software is compatible with any tablet at all...but you need to compare your gear against what the Desktop Software supports.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop 6 Detects previous Exchange email and will not sync

I previously had an exchange email account setup from an employer and that is no longer the profile I am using, but Blackberry Desktop still detects it even though it is deleted in my mail settings. I have uninstalled and reinstalled the software and it still detects the previous email settings.

I am having the same issue.
Music Services Failed to Load
An unexpected error occured
This didn't happen until the other day when the new Desktop Manager was updated.
I think the issue is that my iTunes library resides on an external drive. I can't seem to find how / where to tell BB Desktop Manager where my iTunes library is. I have tried leaving my iTunes file open and that didn't work either.
I switched the music to Windows Media Player and some old music files that reside on my "C" drive were located but when I switch it back to iTunes I get the error.
Any help is greatly appreciated.

Blackberry desktop wont open

hi guys i recently downloaded the blackberry desktop software to upgrade my curve 9300 but everytime i try to open it it says "blackberry desktop software has encountered a error and must close. we are sorry for the inconvenience". i tried to download it throuogh the disk that came with my phone, i then tried downloading it again but repairing the programme and still no look
when i opened the error report there was no error message just just info about the software
my pc is quite old and runs on xp so any help will be greatly appreciated,
will you also dumb it down a little for me as i am USELESS with computers lol

Delete the program from the computer and check the box that says all user settings, restart your computer. Go to
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
to download the new version of software. Make sure to save it first. Then run it and it should fix it.

Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.

Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John

Blackberry 9900 will not connect with Blackberry Desktop (v 6 or v7). I am running Windows 7.

I am running Windows 7, and have a Blackberry Bold 9900. This has some music on but most importantly my work diary and contacts which I synchronise through Desktop. I also use it as an external modem and tether my PC through it if I’m somewhere with no wireless.
Yesterday, I did these things during the afternoon:
·         Connected a Bluetooth device to my PC (headphones)
·         Needed to load a series of drivers for Windows for this to work
·         Upgraded from Blackberry Desktop 6 to 7 (following prompt when connected)
·         Set up a Bluetooth connection between my Blackberry and PC.
The next time I connected:
·         On The Blackberry smartphone I got the normal Blackberry is plugged in message, with normal options (USB Drive / Sync Media / Charge Only), and software opened as usual
·         But I was prompted to Connect Your Blackberry Device (with link to troubleshoot connection). Clicking this, I was taken to a page which suggested I check the cable etc. (which I did, all OK) and “...turn off synchronization applications or antivirus applications temporarily”. I disabled Avast, which made no difference, and I don’t know what a “synchronization application” is
·         Other aspects of the connection are working (i.e. I can still download photographs from the Blackberry, and still see it as the ‘F:’ drive)
I therefore conclude that:
·         Cable / physical connection is good (also tried a different cable - no change)
·         Something I had changed had corrupted things, so:
·         Uninstalled Blackberry Desktop v7 and replaced with the version I had been using successfully until yesterday (v6)
·         Removed the Bluetooth connection to my Blackberry.
Made no difference, so checked Blackberry help forums, which confused me more. One thing which I did discover, was that in Device Manager, although Blackberry is visible attached to PC (and says it is working correctly), it DOES NOT appear in the list of Network Adapters (I don’t know if it did before, but one answer in the tech forum suggested this is significant – though not sure why or what to do about it)
Any help would be very welcome – been at this for ten hours now and making no progress!
Many thanks
Clive

This worked for me after several hours on the phone with Blackberry Support. I hope it works for you too:
Finally got it working again! Re-downloaded the desktop software (but when you start it up, make sure to uncheck the automatic update option). While that was downloading, I was instructed to go to microsoft.com and search for and download .NET Framework 3.5. Once you click to download that, there will be an offer to download 2 other items. One of which will be Microsoft .NET Framework 4 Client Profile (Web Installer). Click to download that too. Once they are finished downloading, run both files. .Net Framework 4 Client Profile will take longer and will ask you if you want to repair or remove. Choose repair. The repair took several minutes, but once it was done, I clicked "Finish", opened the BB Desktop Software, UNCHECKED THE AUTO UPDATE OPTION, and plugged in my phone. Once windows finished installing the drivers, Low and behold! The Desktop software recognized that the phone was connected! I hope this helps you resolve your issue as well. When it again offered me an update I clicked to update later (meaning never!). Best of luck to you.

BlackBerry Desktop Software Is their a download for Mac desktop Os 10.5.8

Hi
I was wondering if their is an archive within Blackberry where I could download a BlackBerry Desktop Software for my mac. I am useing 10.5.8, the new version is for 10.6 or higher.
Regards
Vintage Tec head 8088

This subject has been discussed on the forum already.
No earlier versions of the MAC desktop software for reasons unknown to us.
Indeed PC versions can be retrieved somewhere, I guess, but not for the Mac.
Only a possible reader of this forum could offer you his file if still an older version in his archive folders or something similar.
Fingers crossed
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Connection with Windows 7 PC by USB - PlayBook not Recognized on File Explorer of BlackBerry Desktop

When I connect my PlayBook (OS 2.1) to my Windows 7 PC using USB cable, I do hear the familiar two-tone sound indicating connection, but the Windows File Explorer does not create a Drive Designation letter (such as Z:\). And BlackBerry Desktop Software (latest update), does not recognize it either. I have already tried re-booting the tablet and computer.

uninstall BlackBerry device manager ( not desktop manager), reboot, connect playbook and wait for like 10 minutes for driver to install
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Blackberry desktop software 7 is a waste of time - disappointing!!!

I wish I had not accepted the option to update my desptop software from v6 to v7. I have since been unable to synchronize and have been through the re-installation process several times without success. The software kept looking for 'Blackberry desktop software.msi' under c:\Windows\installer\ folder. I am now fed up!! What a waste of time, this is not good for business.
Can any tell me where I can get the most up-to-date version 6 from a BB site? I would like to revert back to a working software.

Refer to the following post:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Good-News/m-p/1572695

Mac version of BlackBerry Desktop Manager KB articles

The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

Blackberry Desktop Software V6.0.2

I just recently joined the RIM Blackberry family. I've installed the latest version of the Blackberry Desktop software, but am having trouble loading the program.
I get a Windows error report...
"BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience."
Does anyone know what issues the program could be having? I've downloaded the program multiple times, re-installed, repaired, and tried to contact Blackberry. I'm incredibly frustrated. Anyone else having this issue, and possibly knows how to fix this?

OK I FIND SOLUTION FROM FIRST TIME. I was in January already registered under nick name HONGKONG
and here is solution what work first time. But now after DMupdate again DONT WORK.
I had all the same problems as everyone else on this thread, but it was just as simple as renaming Rim.Desktop.Services.PolicyManager.dll to Rim.Desktop.Services.PolicyManager.dll.old and then back to Rim.Desktop.Services.PolicyManager.dll it worked.
The file is located in:
C:\Program Files\Research In Motion\BlackBerry Desktop\Modules\
I can only say RIM, I never buy again BB units. Bye [keep it courteous please].

BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit

I'm new here and would be very grateful for your help.
When i try to install v6.1.0 B38 on my Windows 7 64 bit PC I have problems and it will not install.
It goes as far as telling me that it has installed and would i like to run it.
I then click yes and it attempts to start but just hangs on the grey BlackBerry splash screen and only a restart seems to stop it. Also when I hover the mouse over the logo it just shows the circular windows eggtimer cursor type thing.
I have tried quite a few things with no success and I'm really stuck here and was just wondering if anyone has the same problem and is there a fix for it? I'm at my wits end and ready to try anything.
My PC is in good working order with no other dodgy programs. I tried re installing C++ and that other program but it didn't help any. I'm extremely grateful for your help. As have tried uninstalling and reinstalling many times now.
Cheers
Paul

Hello -- sorry for the no reply...from what you posted, you'd pretty much tried everything...but here is a much more drastic set of steps you can try. For reference, I can attest that it can work just fine on Win7X64...so there must be something wrong that is causing it to fail in your situation, and we'll just have to figure out what it is. Nevertheless, here are my thoughts...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that manually editing the registry and removing all keys related to Research In Motion, Puma, BlackBerry, etc. to be helpful. Sorry, but there's no way to give you any kind of list...
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC -- don't run it yet.
6) Install (also to your PC), the device OS package
7) Now run the Desktop Software and see if it is successful.
Hopefully that will get things going again. In the worst case scenarios, it's been reported here that completely rebuilding the Win7 OS from scratch can also work. But, again, each situation is different, so it's impossible to know anything 100%.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop

Similar Messages

Maybe you are looking for