Blackberry device software wireless update adnormal error detected

Hi,
I tried to upgrade my software for my BB CUrve 9300, wirelessly but now the phone enters a reset loop with the message:
Abnormal reset detected during update. Press any key to return to pre-update configuration
I have tried everything, pulling the battery, the sim card, the memory card but its still on the loop. I found a similar post from 2010 below which is the same problem but no resolution was made.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB25294&sliceId=1&cmd=displayKC&d...
Help please?!

Hi and Welcome to the Community!
(Credit JSanders)
Here are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Blackberry desktop software cannot update my error 507 9800touch phone

my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no BlackBerry® Software available.
i have read around but no solutions. please help as am desperate

Hello,
Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, use this process:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
freexrythem wrote:
"There is no BlackBerry® Software available."
Most often, that message is the result of one (or more) of the following:
There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
There is more than one BB OS package installed to the PC...which can confuse the Loader tool
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Error blackberry device software

error blackberry device software
with_LUV

We'll need more information from you. What problem(s) are you encountering and what error message(s) are you receiving?
Please post back with more information.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

How to Re-Install your Applications after Updating to BlackBerry Device Software 5.0

If you have recently updated your BlackBerry to BlackBerry Device Software version 5.0 you may have noticed that you are missing some of your applications. The most common reason for this is that the applications are not designed to be run on a BlackBerry using version 5.0 and they are automatically removed during the reload process.
If this has happened to you you will need to follow the steps outlined in one or both of the the following articles:
Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry ... (KB19913)
Application icon missing and displays in an 'Archived' status in BlackBerry App World after upgradin... (KB19976)
BlackBerry Wallet icon disappears when upgrading to BlackBerry Device Software 5.0 (KB19911)
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that

How To sign up to Receive notifications for BlackBerry Device Software updates ?

Hi All,
Happy new year to all.
CAn you help me to How To sign up to Receive notifications for BlackBerry Device Software updates for my devices. ?
Device model : Q5 device
DEvice OS : BB 10

You will receive a notification with your device, you can also check for updates in Settings.

BlackBerry Device Software

Hi anyone can help me how to install blackberry device software to my desktop computer? I already download the installer but i can't install it and what is the meaning of this message
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
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r - Reduced UI
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/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
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/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
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e - All error messages
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o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
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/update <Update1.msp>[;Update2.msp]
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c - if file is missing or checksum does not match the calculated value
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u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
when i click my install wizard it always show
Solved!
Go to Solution.

Ok, let me suggest you reboot your PC and try running the EXE file you've downloaded again.
I've never seen that message before from the installer file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Potential Windows Update database error detected 0x80070490

This is the response I get when I run the Windows update troubleshooter from the Windows 8.1 Action Center. If I click next it reports the errors have been fixed. However if I run it again it reports exactly the same errors.
After searching the Internet I have found that several users have reported having this issue. As result of the aforementioned search I have tried the following:
1) Run the Fixit tool for Windows 8.1 located at:
http://support.microsoft.com/kb/971058/en-us.
2) Run the System Update Readiness commands: DISM.exe /Online /Cleanup-image /Scanhealth and DISM.exe /Online /Cleanup-image /Restorehealth located at:
http://support.microsoft.com/kb/947821/en-us.
3) Saved contents of C:\Windows\System32\catroot2 to a temp folder and then deleted contents of C:\Windows\System32\catroot2.
4)Renamed C:\Windows\SoftwareDistribution to C:\Windows\SoftwareDistribution.old
5) Restarted Windows 8.1.
6) Verified that C:\Windows\System32\catroot2 and that C:Windows\SoftwareDistribution folders had been rebuilt.
7) I then ran the Windows update troubleshooter from the Window 8.1 Action Center again and got the same response as listed above. The errors still exist and are not fixed.
8) Finally, I downloaded Windows 8.1 Enterprise Evaluation and I did a completely new clean install of Windows 8.1 and without installing anything else (no updates, no software, no antivirus) the above errors appeared within minutes after connecting
to the internet. I checked using the Windows update troubleshooter several times before connecting to the Internet and each time no problems were found, but shortly after I connected the above errors are shown to exists.
Any suggestions that will help fix this issue will be of great help.

Did anyone ever find an actual fix for this problem? I have a very similar problem. I have gone through the same steps for fixing my issues with getting a message of problems found every time I run the Windows Update troubleshooter. It
continually finds what it says are Potential Windows Update Database error detected 0x800700D and says they are fixed, along with another message saying Windows Update components must be repaired and it says they are fixed as well. However, each time
I run the troubleshooter it finds the same issues. I have no problems running Windows Update under Windows 8.1 and them all installing without issue, yet I can't download or update ANY apps within the MS store and like the problem above, when it looks
for my apps it says it's having problems finding them and to try later. If I try to download even a free app, I get an error message that something happened and your purchase can't be completed. Error code: 0x80096004.
I have dug through everything I can find on this error message and tried changing my sign in on my laptop to a local account, created a new MS account to access the store and continue to get the same error message. I have tried it with my Kaspersky
Internet Security 2015 turned completely off. I've also ran SFC scannow and there are no errors and have ran DISM which found a problem but says it was fixed. After running it again, there were no errors. I have no other problems with anything
else (that I know of on my machine). It is an Asus Q400A and came with Windows 8.0. I ran all the updates and then upgraded to 8.1 through the MS store without issue. I have installed all updates since upgrading to 8.1 and have absolutely
no problem running ANY updates, but can't seem to access the store no matter what I try.
If anyone has found a solution to this I'd appreciate your input. Hard to believe MS would put out a product that has such a basic problem that has affected so many users and can't seem to come up with some resolution that doesn't require registry
editing, running commands from elevated command prompts, and a CS degree to resolve--there are soooo many issues online regarding this kind of error and others related to running SFC and DISM...most ending up in their ultimate default answer....renew or reinstall
Windows and all the updates....which still doesn't resolve the problem for many! I've always been a PC guy, but I'm starting to like the MacBook Pro I picked for work related reasons with great hesitation. I've wasted more time chasing this issue
down than I all the time I've spent actually using the Mac without even a hitch!
Thx in advance for any feedback....please no MAC blasting....at this point, it would be not well received!!

Is it safe to reload your OS using BlackBerry Device Software? (9300 curve)

I'm planning to Reload my OS 6 using BB Device Software to fix the battery problem. Will this be safe? Or is this the proper way on reloading the OS.
here is the link I want to perform : KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

Please help on this.. would greatly appreciate it.

Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Desktop Software experiences an unknown error

I am able to sync everything into my phone except music. Ever since iTunes had an update BB Desktop manager has not been experiencing an "unexpected error" and cannot sync music.
Anyone know how to fix this.

Hi and welcome to the forums!
Are you running iTunes version 7.7.1?
"BlackBerry® Desktop Software v6.0.1 and v6.0.2 requires iTunes version 7.7.1 or later or Windows Media Player version 10 or later for music synchronization"
Thanks,
Bifocals
KB27155 “Music services failed to load, an unexpected error occurred” when trying to synchronize Music on the BlackBerry Desktop Manager.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Trying to install device software v4.6. Error 1402 keeps coming up.

Every time I try to install the device software v4.6.1 for my 8350i I get an error. It says,
Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Classes \DeviceManagerProperties.PropertiesRIMDeviceManager.1. Verify that you have sufficient access to that key, or contact your support personnel.
I downloaded it directly from BlackBerry's website and followed the directions to a T. I will admit that I am quite lost when it comes to BlackBerry Desktop, so what I did or didn't do is a complete mystery.
Please help!

Are you installing with an admin account? just from reading it looks like it might be a permission type issue. Also let us know, what operating system are you using?
If someone helped you give them kudos. Research all info!

HOW TO FIX YOUR BLACKBERRY: DEVICE SOFTWARE REINSTALLMENT.

All your phone truly needs is its software updating. I believe that sometimes certain software versions just stop working or become incompatible in some way or another because they are too 'old', and this incompatibility particularly affects Blackberry Messenger or receiving incoming emails. I worked out how to fix my own Blackberry Curve 8520, without having to ask anyone for help, particularly my carrier service (Orange - as I believe that they are as clueless as we are!). In short terms, you need to replace your device's software completely, and this may take a while, but it is definitely worth it!
This is how I fixed mine :
1) Have your USB lead ready to connect your phone to your laptop, or Mac (but do not connect your phone via the USB to the laptop until after step 3.)
2) In order to manually reinstall the latest software - even if you have the latest software, this shall work - you have to download the 'Desktop For Blackberry' program onto your laptop, or Mac. Click the following link in order to download and install this program -
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(for laptops only, to download this program for Macs, go to the blackberry website and find the program, it gives you the link for Mac download separately).
3) Ensure that you have fully installed the 'Desktop For Blackberry' program on your laptop, or Mac, and then proceed to set up your phone with this program by connecting your phone to your laptop, or Mac, via the USB cable. It should then prompt you to enter your devices security password. From here, you should be able to access your phone via your laptop.
4) Once 'Desktop For Blackberry' is fully set up and synced with your Blackberry device, the next major step is to install the latest software update for your device (even if you have the latest software, reinstalling it should work). Follow the following link in order to download the latest software version via 'Desktop For Blackberry' -
http://us.blackberry.com/apps-software/devices/
- (If you are viewing this message a few weeks or months later, when you follow this link, ensure that this is the LATEST software available. If it isn't, the latest software shall be on the left of the screen when the link is clicked on.)
This should, again, prompt you to enter your device security password on 'Desktop For Blackberry', and then follow the next few steps to fully install the latest software onto your Blackberry Device.
NB; DO NOT DISCONNECT OR LET YOUR LAPTOP, OR MAC, LOSE POWER DURING THIS PROCESS, OTHERWISE THIS MAY LRENDER YOUR DEVICE COMPLETELY DISABLED.
NB2; THIS PROCESS IS NOT A QUICK FIXX, IT MAY TAKE UP TO AN HOUR, OR MORE, FOR THE PROCESS TO COMPLETE ITSELF.
LET ME KNOW IF THIS WORKS, KUDOS PLEASE AND LEAVE ANY COMMENTS OR QUERIES !!

Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that

Blackberry Desktop Software version 7 Synchronization Error

I get the following error while synchronizing my Outlook calendar
"CRRecurringl:: SetRecurringDates: Start date is invalid".
I did not have any problems synchronizing prior to upgrading Blackberry Desktop to version 7.

I had the same problem. This is what I found out and how to fix it. Tech Support at RIM walked me through it though it took awhile.
From browsing online, it seems this problem occurs when you change from two way sync in the Desktop Software to one way, then change back to two way. To fix it, you need to first make sure you have all of your information current in Outlook. Then, go into the Desktop Software and under Device choose Delete Data. You can then Select Data and choose only Calendar. After that is done, do another sync, and everything should be okay.

Get a "Blackberry Desktop Software has stopped working" error message when I click on the icon

Here are the details of the error message
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 6.1.0.35
Problem Signature 03: 4dee095a
Problem Signature 04: Rim.Common.Filesystem
Problem Signature 05: 6.1.0.35
Problem Signature 06: 4dee0876
Problem Signature 07: 216
Problem Signature 08: 1d
Problem Signature 09: System.IO.DirectoryNotFound
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
I have tried uninstalling the software and re-installing and I get the same thing each time. Any ideas on how to fix this? I can't sync my computer and my phone...thank you!

See:
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

Blackberry desktop software for balck curve ERROR 1305

I cant get a desktop to syncronize my outlook data (contacts , mails , calendary etc) I ve just get
a "loader" but they dont perfom the outlook
if i use the CD it give me the error 1305 and dont install the destock i use to have before in other laptop
the actual laptop is a DELL 2400 with windows xp pro pack 3
mon blackberry is a curve8320
I need help as i have reinstall windows again for that nobody included manager of dell support cant fix the issue
I do really need get a desktop and sync my date urgent please
thanks
maria

Hi Maria and welcome to the Blackberry Forums
With your last name i am very happy if i can help you.
1- Uninstall totally the Blackberry Desktop Manager from your PC.
2- Restart the pc
3- Install the Blackberry Desktop Manager from this link, and let me know
http://na.blackberry.com/eng/services/desktop/
and here is the user guide, just in case
http://na.blackberry.com/eng/deliverables/5837/BlackBerry_Desktop_Manager-4.7-US.pdf
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

Blackberry device software wireless update adnormal error detected

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