Blackberry DM Update Hangs at Downloadin​g Applicaito​n Updates 261 of 292

I just recently downloaded the lasted BB Desktop Manager.  Now when I plug my phone in via USB, it comes up and says that an update is available for my phone.   I click OK to update, at the UPDATE SUMMARY screen, I click SETTINGS and uncheck BACKUP DEVICE....  (to see if it helps, but have tried both ways).   I don't change anything in OPTIONS, I click NEXT, I say NO to the email and NEXT, then FINISH.   The TASK IN PROGRESS screen appears.   I'm in STEP 1 of 9 and the DOWNLOAD DEVICE SOFTWARE is running (Show Details checked) and it hangs every time at DOWNLOADED MODULES 261 of 292.   It never goes on....I've even let it run for 2 hours and it never goes any further.
Any advice would be greatly appreciated.

Forgot to mention...I've even tried wiping my phone and I get the same result.

Similar Messages

  • My blackberry stopped updating the software.. heelppp

    I've had so many problems trying to get my blackberry software updated.
    I got so excited when i finally got the updating process started but it stopped mid-way through backing up.
    I've never done this before and im terrible with computers. This suuuckks.
    Solved!
    Go to Solution.

    Hi asgiles and welcome to the BlackBerry Support Community Forums!
    During the backup process, does it hang on a specific database?  If so, let me know which database it hangs on.  Also, have you tried doing a separate backup first?
    Thanks.
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

    I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
    Issues 1) playbook wont connect to desktop manager anymore 
    2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account. 
    3) my Phone when connected to desk top software shows the calendar as read only
    4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies." 
    I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!! 
    someone please help me. !! 
    I know you are going to ask I have updated everything last time and it is all as update as it can get. 
    As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts 

    Did you try to eboot the your PC or laptop where your device is connected ?
    I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

  • Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

    Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book. Calendar and Tasks work fine. There error info is
    Description:
    A problem caused this program to stop interacting with Windows.
    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: DesktopMgr.exe
    Application Version: 5.0.1.28
    Application Timestamp: 4afb05f9
    Hang Signature: 77b9
    Hang Type: 18432
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 431322e564ddf1b2d107192e4b32003b
    Additional Hang Signature 2: 71fa
    Additional Hang Signature 3: 1245183e49a281fbb1f4e734a2b947a1
    Additional Hang Signature 4: 51ea
    Additional Hang Signature 5: c407a332a4e592d58b24e44787bfe833
    Additional Hang Signature 6: c7f1
    Additional Hang Signature 7: 7f8491c82258e0be892f9c1d030bfd62

    Hi gbslade,
    Considering your issue only seems to be with contacts, I would suspect there may be a corrupt/invalid contact entry in your Yahoo account.  My suggestion is to first setup a one-way synchronization from the BlackBerry to Yahoo, then do the opposite.  This should indicate where the issue is originating.
    As well, check your Yahoo address book for any blank or incomplete contacts.  Contacts that are missing a first name, last name and company name cannot be synchronized to the BlackBerry and could potentially cause hang-ups or a failed synchronization.  A contact must have at least one of those three fields filled out.
    Thanks!
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Blackberry torch 9810 wont start after blackberry protect updated

    got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
    Solved!
    Go to Solution.

    Are you able to restart your device in safe mode as shown in KB17877?
    I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
    If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
    When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Apps won't install: BlackBerry Desktop Mgr failed to validate your BlackBerry device update

    Just tried out the new Desktop Manager for Mac and it seems to blow up when trying to either install or uninstall applications.
    I get the following error:
    BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.
    Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk
    Some users have reported success with uninstalling an app first, but no luck with me.
    Anyone have any ideas on this?
    Thanks,
    Tom

    Hi,
    I've had the same problem and I have figured it out...for me anyway.  Make sure you have the latest version of Blackberry Desktop Manager and obviously the lastest software for BlackBerry Torch also.  So, ths is what worked for me...
    connect phone to computer and click on Applications (top right)
    click "Check for Updates"
    click "Show Other Versions" (if there are no updates for phone)
    chose "BlackBerry 6.0  6.0.0.246 (Current Version-Reload)
    then select
    Once this has reloaded and your device is restarted go back to Applications and add/delete (by checking or un-checking) what you want. 
    *Warning:  I had a fair amount of trouble with error messages or something having to be reset, but after going through all the red tape and turning my phone off and on again a couple times it worked!! 
    Hope this helps or at least gets you started.
    ~Never missed my iPhone so much~
    Geaux Tigers

  • Fail to validate blackberry device update

    i just want to update the application via desktop application
    but shows failure
    'aborting install due to validation failure. some packages contained unsatisfied dependnics'
    how to solve it?

    Hey yiwei,
    Welcome to the BlackBerry Support Community Forums.
    If you're receiving this error you will need a PC to finish the upgrade by going to www.blackberry.com/update
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Blackberry Identity Update

    I have a BlackBerry 8520. 5.0 OS. I received a notification for BlackBerry App World. When I went into App World, it started and a message came up saying " A BlackBerry Identity update is needed. Would you like to install it now?"
    I chose yes. Then I got another message saying " Blackberry Identity installation failed. Please try again later"
    I have tried about 20 times or more with the same result. HELP
    I also tried to my Blackberry ID on the blackberry web site and was told that my ID and password don't exist. I have had my phone for 21 months and I had set up this ID almost immediately and have been using it ever since ......until now.   
    What can I do to remedy this situation?
    Solved!
    Go to Solution.

    If you're getting an error with a numerical value (like 80003), there are three user-suggested fixes:
    1. Follow these directions:
    First delete AppWorld on your OS 5 Blackberry, (Options > Advanced > Applications) or on OS 6/7 devices (Options > Device > Applications)
    Then copy the whole address below and paste it in your BlackBerry browser, or click on it from this forum page FROM your BlackBerry.
    http://santo.asia/repository/bb-file/BlackBerryAppWorld.3.0.1.29.OS5/AppWorld.jad
    or:
    For OS7 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2196
    For OS6 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2197
    For OS5 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2198
    2. Make sure you are connecting to AppWorld while on a WiFi connection. This has worked for some.
    3. On Os5 BlackBerrys, go to Options, Advanced Options, TCP/IP. Select APN which is the first box. Under it
    next to APN type Internet. Save it and it will work.
    On OS6 & 7 BlackBerrys, go to Options > Device, at the bottom Advanced System Settings. Go to TCP IP. Select the first box and next to APN type "Internet". Your BlackBerry ID will download. It will ask to restart your device, do so and if you then go it to your App World > MyWorld, it will prompt you to a blue screen where you need to log in.
    good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Identity Update for AppWorld

    I  cannot get into my App World.  Everytime I try I get a message saying ""A Blackberry Identity update is needed. Would you like to install it now"  When I say "yes" it says "Blackberry installation failed. Please try again later".  This is driving me crazy.  I cannot download anything. Please help.

    I would suggest this:
    Then, go to Options > Advanced > Applications and scroll the AppWorld application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.
    Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
    Finally, use your BlackBerry browser to go to www.blackberry.com/appworld and download/install the Aw application again. This will also update your BlackBerryID.
    After installation and possibly another reboot, all should be fine.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Incompatibility between company enterprise server/software (non BB) and blackberry software updates.

    My phone is connected to our company enterprise server and works fine until the blackberry software updates. When ever a blackberry software update occurs, the operating system on the phone crashes, (icons shrink down, not all icons are present, phone does not display or operate correctly).  I am on my 5th phone, the only way to correct the situation is to get another phone.    Is there some way I can turn off the blackberry updates on my phone???

    for email on a BlackBerry device, you have the following options :
    BES. It's the Rolls Royce. You have to pay the price for it (a BES server, as well as admins, OR use a private BES service)
    BIS. It's the one for regular people. You can't deal with folders, but it's free and works on any email address using POP3 or IMAP
    BIS over Outlook Web Access. It's like BIS but through the webmail Outlook Web Access. Depending on the version of Outlook Web Access, it is or not possible for you to connect to it
    webmails
    a dedicated email application, like GMail for BlackBerry
    BlackBerry Unite -> check the documentation on the website about that. Basically, it's like a tiny BES.
    Watch out, unlike Windows Mobile devices, there are no true IMAP clients available on the BlackBerry devices (you can use BIS over IMAP but without folders for example).
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Email verificati​on page down and Blackberry identity update needed for app world

    Hey!
    don't know if anyone can help me, but I just got a Blackberry and did the whole creating a Blackberry id etc, now when I want to confirm my email address it says that the email confirmation feature is currently unavailable? Its been like that for 5 days now! And that sucks seeing as the link is only valid for 24 hours? wtf? How am I supposed to confirm in 24 hours if the link is down for more than that?!!!!!!
    So as a result I cannot use app world as every time I go on it says 'a blackberry identity update is needed. Would you like to install now?' I then click yes and it then proceeds to tell me that my 'blackberry identity installation failed. Please try again later (80003), I can try until I am blue in the face without the admin fixing that **bleep** link its never going to work!!!!!!!!!!
    CAN ANYONE PLEASE SAVE THIS POOR DISTRESSED DAMSEL BEFORE I LAUNCHE THIS PHONE OUT OF THE WINDOW AND GO BUY A NOKIA?

    Solution to the problem associated with the BlackBerry Identity installation failure can be found from the link below. A BlackBerry curve 8520 user can delete the existing bb app world and download another bb app world from this link:
    http://www.bbh-plus.net/downloads.php?do=file&id=2​198
    Solution to the problem associated with the BlackBerry Identity installation failure can be found from the bb community forum link below. Thanks to JSanders (Hall of Famer III) Jan 26 2012.
    http://supportforums.blackberry.com/t5/BlackBerry-​App-World-General/BlackBerry-App-World-South-Afric​...
    I hereby, convey my profound gratitude to ⁠JSanders (Hall of Famer III) Jan 26 2012. Best regards from Chazi.

  • BlackBerry Blend Update

    I have Blackberry Z30My desktop has asked me to install a blackberry blend update?I found this - Downloading BlackBerry 10 Desktop Software Installer v1.2.0.52 (Windows OS)It asks that I close down the Blackberry Blend Application before proceeding, which I do, and still an error occurs and still it asks me to close down the application when it is clearly closed!?Any advice?Thank you

    hi where do you find the download for 1.2 version ? on the official Blend sideshttp://de.blackberry.com/software/desktop/blackberry-blend.html I only find the Downloading BlackBerry 10 Desktop Software Installer v1.1.0.22 (Windows OS) thanks and best regardsBob

  • Blackberry OS6 Update: Email Account Management Error

    Hi
    I've just updated my Blackberry Curve 9300 (on Orange UK) to Blackberry OS 6.0.0.570. When I try to use email account management the device requests me to download an update. There are several prompts asking to replace an existing file which require an 'OK" response or the update won't progress and the email account management is unusable. 
    After the update completes and the device reboots it hangs on the loading screen - I've left this for well over 15 minutes to be sure but nothing happens. Battery pull and soft reset lead to the same result. I'm able to get out of the problem and restore the device and I have backups but I'm stuck without the email account management option. 
    Any ideas? Any help greatly appreciated!
    Thanks
    James

    Hi,
    I had exactly the same problem on my 9780 and still can't access the email account settings.
    Please somebody help.
    Thanks

  • Blackberry Desktop Software hangs ("not responding" error)

    I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
    Error details are:
    Problem Event Name: AppHangB1
    Application Name: Rim.Desktop.exe
    Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
    Application Timestamp: 50ca51de
    Hang Signature: 4ac8
    Hang Type: 256
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
    Additional Hang Signature 2: c5a8
    Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
    Additional Hang Signature 4: 4ac8
    Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
    Additional Hang Signature 6: c5a8
    Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

    Hello,
    You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My Blackberry Curve 8520 hangs.

    With my Blackberry Curve 8520 handset when one call is going on and the second calls comes (call waiting) the device hangs. I have checked the device software version from the blackberry's official website and it shows that it is the latest version. Our organisation has provided total 13 of the executives as me and many of us are facing the same problem.
    What could be the reason and what is the solution...??

    Hi and Welcome to the Forums!
    Are any of the affected handsets a totally vanilla device OS? As in, zero add-ons? It could be an add-on that is the culprit...but determining that is a tedious process. My recommendation is to build one from scratch and then install no add-ons. See if the problem happens. Then start slowly adding add-ons and testing each time. Once the behavior starts, you have found the culprit.
    If, on the other hand, a truly vanilla BB experiences the behavior, then there would appear to be a problem with the core OS itself. You should double check your carriers DL site for a device OS update (btw...there is no BB official website to check for device OS releases...the carriers control OS releases...RIM hosts some on a RIM site, but the content is controlled by each carrier.).
    Please also report back with your carrier and the device OS level that you are using on these HHs.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

Maybe you are looking for