Blackberry doesn't have logo next to signal, can't connect to internet (Picture Attached)

Hi, I have a blackberry 9300 (Blackberry 3G) and it's about a year old, i got this phone so me and my dad could talk because my parents split up and i didn't have a good way of speaking to him. A few weeks ago he had this problem when it wouldn't connect to the internet (didn't display logo by the signal bar) i told him to do what i knew (i.e take the battery out and put back in) but it didn't change anything.... He went into EE (t-mobile and orange in the UK) and they didn't have a clue. I then got the same issue last night when i was talking to freinds on BBM, i can now only connect to the internet via WIFI which isn't good.
If anybody could help it would be very kind, thank you
Picture here: http://img707.imageshack.us/img707/6306/screen20130415154015.jpg?login_error=2

Thanks for support though. Got it solved... Took battery AND sim card out for 5 mins and then put it back in, solved it.. strange

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