BlackBerry doesn't recognize the Bluetooth headset

Question

I'm posting this as a new message subject. I had posted it earlier as a "reply" to another post with a similar problem. I hope that's acceptable (new member of the Forum).
My 8700c will not recognize a SoundPort Flex headset. Until three days ago the headset worked perfectly. My 8700 transferred calls to the headset correctly. The indicator light at the upper right-hand corner of the device would be flashing blue. The device screen would show "call forwarding - busy," I'd hear a "beep" in the headset, depress the master control in the headset and I would hear the calling person in the headset. Same result if I initiated the call. All of a sudden the transfer process stopped. I thought I may have made an inadvertent change in Options but have not been able to figure out what I might have done improperly.
My first thought was that it might be the headset. I tried a new, different SoundPort Flex headset and still no connection between the BB and headset.
I followed the BB Manual set-up. Here's what the screen shows when I set-up: "searching for devices." Finds SoundPort Flex. Screen prompt to "enter passkey for SoundPort Flex." I entered passkey and clicked the trackwheel. Heard a "beep" in the headset! Screen shows "Paired devices as SoundPort Flex." Entered "Connect" Screen shows "Waiting for SoundPort Flex." (The screen never changes and shows "Waiting...." indefinitely.)
Per the tip to the other user in a similar message, under Options, my 8700 shows "Discoverable" as selected.
Bluetooth is "Enabled."
Under "Device Properties" I selected "Trusted."
The 8700c user manual (online) says this: "Set whether the paired Bluetooth-enabled device can connect with your BlackBerry® device without prompting." I can't find that Option on my device. Is the problem that the BB is waiting for me to somehow connect manually?
One last thing: Within "Bluetooh Enabled/Paired Devices/SoundPort Flex/Device Properties" - when I click the trackwheel to display "Device Properties,"  I see only these items: Device Name (SoundPort Flex), Trusted (Yes), Encryption (Enabled), Echo control (Automatic). Below "Automatic" on the screen is a horizontal line and below that are "Services." That is not accessible. But it lists "Hands- Free unit" (twice) and then "Headset" (twice). None of those items are scrollable. 
My uninformed guess is that I have accidently turned on or turned off some other Option that defeats the connection from the BB to the headset. Or maybe a software problem?
Note: I just tried the whole process over again: deleted the SoundPort headset, disabled Bluetooth then enabled it. As I look at the device right now, the indicator light is flashing blue, the screen says "Waiting for SoundPort Flex," the indicator light on the SoundPort Flex is flashing blue and, in the "Bluetooth Enabled" window, the "Paired Devices/SoundPort Flex shows the BlackBerry as connected to the headset. However, I didn't hear the "beep" as on the previous try to connect. And, in checking voicemail, the phone works fine but still no transfer to the headset.
Any suggestions are appreciated. Thank you. Bret
Solved!
Go to Solution.

Answer 1

Problem solved. After not receiving any suggestions from the Forum - and having no success on my own - I went to the closest ATT store (about 40 miles away from our rural home) and explained the problem to one of the ATT salespersons. He said the BB had probably frozen. I handed him my 8700c, he took off the battery cover, took out the battery, partially removed (and then reinserted the SIM card), replaced the battery, replaced the cover, handed the BB back to me and said it should self-correct, re-boot and be good as new in less than three minutes. Once the screen re-appeared, I tried to connect the Soundport Flex ear bud and it worked perfectly. I was in and out of the store in five minutes. Impressive!
Apparently "freezing" is not uncommon after the BB has been on, in his words, a "long time." In my case that would be, most days 18 hours and some days on all day/night for two days if I've forgotten to turn it off.
Anyway I'm thrilled that ATT solved the problem and hope the solution is useful to those of you who may experience the same problem.
 Bret