Blackberry Electron 8800 JVM 102 Error Blackberry Desktop manager help

My blackberry got the JVm 102 error and i found out how to fix it using Blackberry Desktop manager, but i do not know which verson of blackberry Desktop manager i need, can any one help. thanks in advance -mike

Yes. Before you connect your device
go to options > advanced options > service books > scroll to Desktop (SYNC) and hit menu > delete
Run your sync on your PC, then go back to service books, hit menu > undelete. You will be good to go.
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Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

Hello Community,
Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac. Which is available to download at http://www.blackberry.com/desktop
2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen. If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
3. Make sure you're using a BlackBerry branded USB cord. (There are usb cords out there for charging only).
4. Make sure mass storage mode is enabled on your BlackBerry smartphone. KB Article.
5. Disable Media Transport Protocol on your BlackBerry smartphone. (Options>Memory)
6. Make sure your Mac OS X 10.6 is running in 32-bit mode. KB Article.
7. Make sure ALL other syncing software has been uninstalled and removed off your Mac. KB Article.
8. Perform a battery reset on your BlackBerry smartphone. KB Article.
9. Make sure your BlackBerry smartphone is not hour-glassing or have an application error appearing on the LCD screen. However if there is a JVM 507/513 error appearing on the BlackBerry the Desktop Manager for Mac will pick up the device and reload the software.
10. Make sure "Open using Rosetta" is not running/disabled on Mac OS X. KB Article.
I will be adding more tips and tricks to this post once I come across them.
Feel free to share with other community members and I always welcome suggestions and comments.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Hey burko74,
Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
Also does the mac pick up the media card as a removable hard drive?
Have you tried to do a battery reset as well?
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BlackBerry Theme Studio v5.0 and latest Desktop manager

I attempted to install BlackBerry Theme Studio v5.0, it told me I had a newer version of desktop manager and I should remove it. I dont think I want to do that, any one have any suggestions I would like to build my own themes.
Thanks

Hey....
I'm having the same issue. Were you able to resolve it or still nothing?
Any info would be great....thanks.

JVM 102 error @ BB 8530

I tried fixing it using the method in the internet; however, the computer won't recognize my BB. Is it time to change my phone? or there is still hope.

when you plug it into your PC and open desktop manager, it should say can not recognize you BB, at the bottm of that message, its should say update, click and re-load the software
Craig Ashcroft Elite UK
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Runtime Error with Desktop Manager Sync

When configuring the syncing options for my Blackberry 8800 World Edition in Desktop Manager 5.0 on Vista Business, I encounter the error "A session of that type has not been started." This occurs when attempting to configure any of the sync applications with MS Outlook 2007. I really need to be able to sync my Blackberry with my computer, as my contact list changes from both directions. Thank you very much, I hope someone has an answer!
Solved!
Go to Solution.

Hi!
I thought you might not open a thread!
Look at these articles and see what's relevant, and then we can talk about it, OK?
Thanks,
Bifocals
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software Most important.
KB14346 Prevent BlackBerry Desktop Manager from starting automatically when the computer starts
KB03872 Invalid command line parameters error when starting BlackBerry Desktop Manager
KB14165
"Error 1500. Another installation is in progress. You must complete the
installation before continuing this one." occurs when installing
BlackBerry Desktop Manager
KB13187 How to uninstall or modify BlackBerry Desktop Manager on Windows Vista
KB13801 "Unknown Error Reported" appears when configuring synchronization in BlackBerry Desktop Manager
Click Accept as Solution for posts that have solved your issue(s)!
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Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Installation and Connection Error with Desktop Manager and Curve 3G

I just installed Desktop Manager 6.01 and then tried connecting my Curve 3G to the system using the accompanying USB cable.. But there was a connection error.. so i did a bit searching on the net and went to (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125) which gave me a solution to install m\y driver.. But when i try to manually install my driver, it shows an error "THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS DISABLED OR IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT" now the USB is working because my phone is being recognised by the laptop and moreover in the device manager od my Vista, Blackberry is being shown... I cn see in drivers that Drivers have been installed but the drive Information such as Version, date is not available and the driver is unsigned...
Can someone tell me what exactly might the problem?? any reply will be appreciated..

I encountered the same issue, Not sure if you'll have the same results, but all i did was enable windows updates, and did an automatic driver update from the web (as in from windows updates) and after a reboot, all was back to normal.
hope that helps,

8330 Error Message: Desktop manager has encountered a problem and needs to close

I have installed Desktop Manager and had success synching my new 8330 with Outlook 2007 (on XP). Next time, though, it crashed. I uninstalled/reinstalled, it seemed to work once, now always crashes. I do have recurring appointments with reminders and have heard this might be the problem; is there a workaround? I also disabled the option to synch up past appointments w/no luck. Thx.

Hi. I did get my problem resolved after an hour or so on the phone w/the Blackberry folks, but I'm not positive what the problem is/was. I once again uninstalled the desktop manager, but also deleted the Intellisync folder completely. Then I reinstalled it and it worked...and has continued to work just fine for the past four days. I don't really know what "fixed" it, but just thought I'd say the issue has been resolved. Thanks.

ERROR SINCRONIZACION DESKTOP MANAGER 6.1.00.35

Hola: Yo tengo una BB 9300 y he instalado DManager 6.1.00.35 en XP SP3
He desinstalado, reiniciado e instalado nuevamente el programa.
He realizado cada uno de estos pasos ARTICULO
Podrian decirme que hacer o el es el Desktop manager que tiene problemas.
Gracias.Micchello
[Hello: I have a BB 9300 and I installed SP3 on XP 6.1.00.35 DManager
I uninstalled, rebooted and reinstalled the program.
I made each of these steps ARTICLE
Tell me what to do or is the desktop manager that has problems.
Thank you. Micchello.]

Since I can't duplicate this problem on my PC what about running the DM on your PC and not connecting your Storm.
When the DM is open go to 'Tools' and select 'Desktop Options' and make sure none of the boxes are selected and then try "Restore Default Settings" which should select these locations:
My Documents\BlackBerry\Backup
C:\Documents and Settings\Owner\Application Data\Research In Motion\BlackBerry Desktop
Now plug in your Storm. Is it still trying to make a backup? If 'yes', hopefully ViciousFerret (BlackBerry Technical Advisor) will notice my improper response and will advice you better. Just trying to help and get his attention....
Another way to get attention and a (quick?) answer is to tweet to the Twitter account @BlackBerryHelp. Haven tried it but red about it.

Sync: Multiple Instance Error Causes Desktop Manager to Fail

I can no longer sync my Outloook calendar with my Bold 9650 using Desktop Manager 6 (bundle 3084). I failed multiple times, rebooted each device and tried again but still receive the same error. Error is a message from Windows that Desktop Manager has stopped working. The last few entries in the log indicate:
08:55:35.962 Sync information for application 'Calendar' in translator 'Outlook' --
08:55:35.962 Number of newly added records since last sync (New): 482
08:55:35.962 Number of records modified since last sync (Modified): 0
08:55:35.962 Number of records deleted since last sync (Deleted): 0
08:55:35.965 Performing two-way sync
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception on (11/8/2011).
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception "Bi-weekly Leadership Team Call".
I saw an entry in the Outlook calendar related to the error, but not in the BB calendar, and deleted it but this did not resolve the problem. At this point, I cannot get DM to complete synchronization. Has anyone else experienced this and identified a resolution?
thanks,
eric

Hi Eric,
Did you manage to resolve this? I have the same error and cannot get DM to complete the sync.
Thanks,
Johann

Error installing desktop manager

I downloaded the latest version of Desktop Manager (v. 5.0) to upgrade from v. 4.3.0.17. When the software began installing the following error shows: "Can't create output file: Autorun.inf".
I'm using Windows XP Professional.

Strange. I looked but didn't see that error in the knowledge base.
Have you tried rebooting?
Are you the Administrator on the account? Can you try to log into another account on the PC and try installing the software?
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop manager - help

I used the desktop software of my Palm Treo 99% of the time, hit hotsynch and hit the road.
I just purchased my 8330 Curve and can not find the equalivant software. Also, I dont' want to synch with Yahoo or any other internet data base or server. I just want the Curve and the laptop computer to talk to each other.
Can anyone help me?
"Desperate Dale"

Hi and Welcome to the Forums!
A few things to discuss...so bear with me...
1) Contrary to how others do things, RIM does not provide a desktop PIM. Others force you to use their PIM and only their PIM. RIM provides a conduit software that functions as a bridge between your chosen PIM and the BB. See this KB for compatible PIM's:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
2) RIM provides a Device Switch Wizard to migrate from another SmartPhone to a BB...but only for compatible devices. See this KB:
KB05459 How to use the Switch Device Wizard to switch from another smartphone to a BlackBerry smartphone
3) If your old device is not compatible with the wizard, then RIM further provides the ability to import from ASCII and CSV files. See this KB:
KB04312 Create and synchronize with an ASCII export file
KB11194 How to import contacts from an CSV file to the BlackBerry device
Sorry, but RIM provides no assistance on how to get your data out of your old device and into the ASCII or CSV format...that's a function of your old device.
So, your choice is, IMO, to keep using a desktop PIM to manage your data (and you should, IMO)...then choose a compatible PIM (from above). Then, get your data out of your old device and into the desktop PIM. Then, configure the BB to sync with the PIM:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Script error for desktop manager...

everytime i go to install version 4.3 for my pearl it runs into a script error and the installation fails... does anyone know what this means??? thx for your help

Hi caesar
Could you post the error please, and your version of windows. If it's a vbscript error try this.
Cheers!

URGENTLY NEED HELP!!! phone has blackberry 102 error

Hi
I upgraded my whatsapp and they asked me to restart the phone when i did that a white screen appeared saying
"Error 102 reload software for further information please visit www.blackberry.com/102"
i tried to go to that link but it doesnt exist, i read on the forums someone else had the same issue and the instructions were to connect the blackberry t your laptop but my blackberry wont read on my laptop with the cable, with or without the battery in it wont let me go into the phone
Please help! my whole life is on that phone and my world is at a standstill without it!!!

Please make sure the Cable you are using is a Datasync Cable and not just a Charging Cable to be able to connect your phone to your computer/laptop. Replacing a USB Cable? Ensure it’s a Datasync Cable
Try this workaround:
For BlackBerry Device Software 7.0 and earlier, please either perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it or perform a reload the BlackBerry Device Software. For more information on how to hard reset the BlackBerry smartphone, see KB02141. For more information on reloading the BlackBerry Device Software, see KB10144.
For BlackBerry Device Software 7.1, if unable to contact the wireless service provider through which the BlackBerry smartphone was purchased or BlackBerry Technical Support Services for further review and support, please ensure the BlackBerry smartphone is running the most current version of BlackBerry Device Software. For more information on updating the BlackBerry Device Software, see KB16068. If unable to contact the wireless service provider through which the BlackBerry smartphone was purchased or BlackBerry Technical Support Services for further review, and the BlackBerry smartphone is running the most current version of BlackBerry Device Software, please either perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it or perform a reload the BlackBerry Device Software. For more information on how to hard reset the BlackBerry smartphone, see KB02141. For more information on reloading the BlackBerry Device Software, see KB10144.
"JVM 102" error is generated on the BlackBerry smartphone
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Blackberry Electron 8800 JVM 102 Error Blackberry Desktop manager help

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